Dashboard/Wallboard Fields

Dashboard/Wallboard Fields #

The table below shows which fields are available in each of the dashboard/wallboard tiles.

Agent Status #

While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Agent/User/Queue Status' stats are also restricted by customer license level and user roles.

Field Name Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Agents in Away state All ✔ ✔ ✔
Agents Busy on ACD calls All ✔ ✔ ✔
Agents Busy on Non ACD calls All ✔ ✔ ✔
Agents Logged on All ✔ ✔ ✔
Agents in Ready state All ✔ ✔ ✔
Agents in Wrap state All ✔ ✔ ✔
Queues All ✔
Time On Duty All ✔
Time In Status All ✔
Queue Names Logged In All ✔
Queue Numbers Logged In All ✔
Queue Names Member Of All ✔
Queue Numbers Member Of All ✔

Active Calls #

While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Active Call' stats are also restricted by customer license level and user roles.

Field Name Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Active Calls All ✔ ✔ ✔
On Hold Calls All ✔ ✔ ✔
Connected Calls All ✔ ✔ ✔
Queuing Calls All ✔ ✔ ✔
Ringing Calls All ✔ ✔ ✔
Longest Active All ✔ ✔
Longest Connected All ✔ ✔
Longest Ringing All ✔ ✔
Longest Waiting All ✔ ✔
Waiting Calls All ✔ ✔ ✔
Active Incoming Calls All ✔ ✔ ✔
Active Calls (inc. IC) All ✔ ✔ ✔
Active Internal Calls All ✔ ✔ ✔
Active Outgoing Calls All ✔ ✔ ✔
Incoming On Hold Calls All ✔ ✔ ✔
On Hold Calls (inc. IC) All ✔ ✔ ✔
Internal On Hold Calls All ✔ ✔ ✔
Outgoing On Hold Calls All ✔ ✔
Incoming Connected Calls All ✔ ✔ ✔
Connected Calls (inc. IC) All ✔ ✔ ✔
Internal Connected Calls All ✔ ✔ ✔
Outgoing Connected Calls All ✔ ✔
Incoming Ringing Calls All ✔ ✔ ✔
Ringing Calls (inc. IC) All ✔ ✔ ✔
Internal Ringing Calls All ✔ ✔ ✔
Outgoing Ringing Calls All ✔ ✔
Active Trunk-Trunk Calls All ✔ ✔
Longest Active (inc. IC) All ✔ ✔
Longest Connected (inc. IC) All ✔ ✔
Longest Connected Trunk-Trunk All ✔
Longest Ringing (inc. IC) All ✔ ✔
Longest Waiting (inc. IC) All ✔ ✔
Parked Calls All ✔ ✔ ✔
Incoming Parked Calls All ✔ ✔ ✔
Parked Calls (inc. IC) All ✔ ✔ ✔
Internal Parked Calls All ✔ ✔ ✔
Outgoing Parked Calls All ✔ ✔ ✔
Longest Parked Call All ✔ ✔
Longest Parked Call+IC All ✔ ✔

Agent Times #

Field Name Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Agent State All ✔

Call Info #

Field Name Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Billing Code All ✔ ✔
Call Direction All ✔ ✔
Call State All ✔ ✔
Call Type All ✔ ✔
Outside Number All ✔ ✔
Area Code All ✔ ✔
Country All ✔ ✔
Location All ✔ ✔
Caller ID Name All ✔ ✔
State All ✔ ✔
Number Type All ✔ ✔
Direct Inward Dial All ✔ ✔
DID Name All ✔ ✔
Matched All ✔ ✔
Overflowed In All ✔ ✔
Overflowed Out All ✔ ✔
Route Path Number All ✔ ✔
Route Path Name All ✔ ✔
Transferred In All ✔ ✔
Transferred Out All ✔ ✔

Call Times #

Field Name Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Last Answer Time All ✔ ✔ ✔
Last End Time All ✔ ✔ ✔
Last Start Time All ✔ ✔ ✔
First Answer Time All ✔ ✔ ✔
First End Time All ✔ ✔ ✔
First Start Time All ✔ ✔ ✔
Avg Wait Time All ✔
Estimated Wait Time All ✔
Longest Wait Time All ✔
Answered Time All ✔ ✔
Call Duration All ✔ ✔
Hold Time All ✔ ✔
Parked Time All ✔ ✔
Ring Time All ✔ ✔
Start Time All ✔ ✔
Talk Time All ✔ ✔

Call Times (%) #

Field Name Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
% Hold Time All ✔ ✔ ✔ ✔ ✔
% Hold Time (inc. IC) All ✔ ✔ ✔ ✔ ✔
% Ring Time All ✔ ✔ ✔ ✔ ✔
% Ring Time (inc. IC) All ✔ ✔ ✔ ✔ ✔
% Talk Time All ✔ ✔ ✔ ✔ ✔
% Talk Time (inc. IC) All ✔ ✔ ✔ ✔ ✔
% Parked Time All ✔ ✔
% Parked Time (inc. IC) All ✔ ✔

Call Times (Average) #

Field Name Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Avg Call Duration All ✔ ✔ ✔ ✔
Avg Incoming Call Duration All ✔ ✔ ✔ ✔
Avg Outgoing Call Duration All ✔ ✔ ✔
Avg Hold Time All ✔ ✔ ✔ ✔
Avg Hold Time In All ✔ ✔ ✔ ✔
Avg Hold Time Out All ✔ ✔ ✔
Avg Ring Time All ✔ ✔ ✔ ✔
Avg Ring Time In All ✔ ✔ ✔ ✔
Avg Ring Time Out All ✔ ✔ ✔
Avg Talk Time All ✔ ✔ ✔ ✔
Avg Talk Time In All ✔ ✔ ✔ ✔
Avg Talk Time Out All ✔ ✔ ✔
Avg Ring Time Abandoned All ✔ ✔ ✔ ✔
Avg Parked Time All ✔
Avg Parked Time In All ✔
Avg Parked Time Out All ✔
Avg Conferences Overran All ✔ ✔ ✔ ✔
Avg Parked Time Abandoned All ✔

Call Times (Min/Max) #

Field Name Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Longest Call Duration All ✔ ✔ ✔ ✔
Longest Incoming Call Duration All ✔ ✔ ✔ ✔
Longest Outgoing Call Duration All ✔ ✔ ✔
Longest Hold Time All ✔ ✔ ✔ ✔
Longest Hold Time In All ✔ ✔ ✔ ✔
Longest Hold Time Out All ✔ ✔ ✔
Longest Ring Time All ✔ ✔ ✔ ✔
Longest Ring Time In All ✔ ✔ ✔ ✔
Longest Ring Time Out All ✔ ✔ ✔
Longest Talk Time All ✔ ✔ ✔ ✔
Longest Talk Time In All ✔ ✔ ✔ ✔
Longest Talk Time Out All ✔ ✔ ✔
Shortest Call Duration All ✔ ✔ ✔ ✔
Shortest Incoming Call Duration All ✔ ✔ ✔ ✔
Shortest Outgoing Call Duration All ✔ ✔ ✔
Shortest Hold Time All ✔ ✔ ✔ ✔
Shortest Hold Time In All ✔ ✔ ✔ ✔
Shortest Hold Time Out All ✔ ✔ ✔
Shortest Ring Time All ✔ ✔ ✔ ✔
Shortest Ring Time In All ✔ ✔ ✔ ✔
Shortest Ring Time Out All ✔ ✔ ✔
Shortest Talk Time All ✔ ✔ ✔ ✔
Shortest Talk Time In All ✔ ✔ ✔ ✔
Shortest Talk Time Out All ✔ ✔ ✔
Longest Ring Time Abandoned All ✔ ✔ ✔ ✔
Shortest Ring Time Abandoned All ✔ ✔ ✔ ✔
Longest Parked Time All ✔
Longest Parked Time In All ✔
Longest Parked Time Out All ✔
Shortest Parked Time All ✔
Shortest Parked Time In All ✔
Shortest Parked Time Out All ✔
Max Conferences Overran All ✔ ✔ ✔ ✔
Longest Parked Time Abandoned All ✔
Shortest Parked Time Abandoned All ✔

Call Times (Total) #

Field Name Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Total Call Duration All ✔ ✔ ✔ ✔
Total Incoming Call Duration All ✔ ✔ ✔ ✔
Total Outgoing Call Duration All ✔ ✔ ✔
Total Hold Time All ✔ ✔ ✔ ✔
Total Hold Time In All ✔ ✔ ✔ ✔
Total Hold Time Out All ✔ ✔ ✔
Total Ring Time All ✔ ✔ ✔ ✔
Total Ring Time In All ✔ ✔ ✔ ✔
Total Ring Time Out All ✔ ✔ ✔
Total Talk Time All ✔ ✔ ✔ ✔
Total Talk Time In All ✔ ✔ ✔ ✔
Total Talk Time Out All ✔ ✔ ✔
Total Ring Time Abandoned All ✔ ✔ ✔ ✔
Total Talk Time Trunk-Trunk All ✔
Total Parked Time All ✔
Total Parked Time In All ✔
Total Parked Time Out All ✔

Call Times (Average) (inc. IC) #

Field Name Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Avg Call Duration (inc. IC) All ✔ ✔ ✔ ✔
Avg Outgoing Call Duration (inc. IC) All ✔ ✔ ✔
Avg Hold Time (inc. IC) All ✔ ✔ ✔ ✔
Avg Ring Time (inc. IC) All ✔ ✔ ✔ ✔
Avg Talk Time (inc. IC) All ✔ ✔ ✔ ✔
Avg Parked Time (inc. IC) All ✔
Avg Parked Time In (inc. IC) All ✔
Avg Parked Time Out (inc. IC) All ✔
Avg Conferences Overran (inc. IC) All ✔ ✔ ✔ ✔

Call Times (Min/Max) (inc. IC) #

Field Name Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Longest Call Duration (inc. IC) All ✔ ✔ ✔ ✔
Longest Hold Time (inc. IC) All ✔ ✔ ✔ ✔
Longest Ring Time (inc. IC) All ✔ ✔ ✔ ✔
Longest Talk Time (inc. IC) All ✔ ✔ ✔ ✔
Shortest Call Duration (inc. IC) All ✔ ✔ ✔ ✔
Shortest Hold Time (inc. IC) All ✔ ✔ ✔ ✔
Shortest Ring Time (inc. IC) All ✔ ✔ ✔ ✔
Shortest Talk Time (inc. IC) All ✔ ✔ ✔ ✔
Longest Parked Time (inc. IC) All ✔
Longest Parked Time In (inc. IC) All ✔
Longest Parked Time Out (inc. IC) All ✔
Shortest Parked Time (inc. IC) All ✔
Shortest Parked Time In (inc. IC) All ✔
Shortest Parked Time Out (inc. IC) All ✔

Call Times (Total) (inc. IC) #

Field Name Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Total Call Duration (inc. IC) All ✔ ✔ ✔ ✔
Total Hold Time (inc. IC) All ✔ ✔ ✔ ✔
Total Ring Time (inc. IC) All ✔ ✔ ✔ ✔
Total Ring Time Out (inc. IC) All ✔ ✔ ✔
Total Talk Time (inc. IC) All ✔ ✔ ✔ ✔
Total Parked Time (inc. IC) All ✔
Total Parked Time In (inc. IC) All ✔
Total Parked Time Out (inc. IC) All ✔

Call Totals #

Field Name Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Answered Calls All ✔ ✔ ✔ ✔ ✔ ✔
All Calls All ✔ ✔ ✔ ✔ ✔ ✔
Completed Calls All ✔ ✔
Incoming Calls All ✔ ✔ ✔ ✔ ✔ ✔
Short Ringing Calls All ✔ ✔ ✔ ✔ ✔ ✔
Incoming Answered All ✔ ✔ ✔ ✔ ✔ ✔
Incoming Completed All ✔ ✔ ✔
Abandoned Calls All ✔ ✔ ✔ ✔ ✔ ✔
Unreturned Abandoned Calls All ✔ ✔
Unreturned Abandoned Calls (no filter) All ✔ ✔
Incoming with Caller ID All ✔ ✔ ✔ ✔ ✔ ✔
Outgoing Calls All ✔ ✔ ✔ ✔ ✔
Outgoing Answered All ✔ ✔ ✔ ✔ ✔
Outgoing Completed All ✔ ✔
Overflowed In All ✔ ✔ ✔
Overflowed Out All ✔ ✔ ✔
Refused Calls All ✔ ✔
Short Answered Calls All ✔ ✔ ✔ ✔ ✔ ✔
Transferred In All ✔ ✔ ✔
Transferred Out All ✔ ✔ ✔
Trunk to Trunk Calls All ✔ ✔ ✔
Incoming Unanswered All ✔ ✔ ✔ ✔ ✔ ✔
Outgoing Unanswered All ✔ ✔ ✔ ✔ ✔
Unanswered Calls All ✔ ✔ ✔ ✔ ✔ ✔
Total Abandoned All ✔
Total Abandoned (no filter) All ✔
Conference Calls All ✔ ✔ ✔ ✔ ✔
Conferences Overran All ✔ ✔ ✔ ✔ ✔
Conferences Overran (inc. IC) All ✔ ✔ ✔ ✔ ✔
Total Incoming Parked All ✔ ✔ ✔ ✔ ✔
Total Outgoing Parked All ✔ ✔ ✔ ✔
Total Parked All ✔ ✔
Total Parked Abandoned All ✔ ✔
Overflowed Out To VM All ✔ ✔ ✔

Call Totals (%) #

Field Name Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
% Answered All ✔ ✔ ✔ ✔ ✔
% Incoming Calls All ✔ ✔ ✔ ✔ ✔
% Incoming Answered All ✔ ✔ ✔ ✔ ✔
% Abandoned Calls All ✔ ✔ ✔ ✔ ✔
% Outgoing Calls All ✔ ✔ ✔ ✔
% Outgoing Answered All ✔ ✔ ✔ ✔
% Refused Calls All ✔ ✔
% Completed All ✔ ✔
% Incoming Completed All ✔ ✔
% Incoming with Caller ID All ✔ ✔ ✔ ✔ ✔
% Outgoing Completed All ✔ ✔
% Overflowed In All ✔ ✔ ✔
% Overflowed Out All ✔ ✔ ✔
% Short Answered Calls All ✔ ✔ ✔ ✔ ✔
% Transferred In All ✔ ✔ ✔
% Transferred Out All ✔ ✔ ✔
% Incoming Unanswered All ✔ ✔ ✔ ✔ ✔
% Outgoing Unanswered All ✔ ✔ ✔ ✔
% Unanswered All ✔ ✔ ✔ ✔ ✔
% Conference Calls All ✔ ✔ ✔ ✔ ✔
% Incoming Parked All ✔ ✔
% Outgoing Parked All ✔ ✔
% Parked All ✔ ✔

Call Totals (inc. IC) #

Field Name Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Answered Calls (inc. IC) All ✔ ✔ ✔ ✔ ✔ ✔
All Calls (inc. IC) All ✔ ✔ ✔ ✔ ✔ ✔
Completed Calls (inc. IC) All ✔ ✔
Incoming Answered (inc. IC) All ✔
Incoming Calls (inc. IC) All ✔
Internal Calls All ✔ ✔ ✔ ✔ ✔ ✔
Outgoing Answered (inc. IC) All ✔
Outgoing Calls (inc. IC) All ✔
Overflowed In (inc. IC) All ✔ ✔ ✔
Overflowed Out (inc. IC) All ✔ ✔ ✔
Refused Calls (inc. IC) All ✔ ✔
Short Answered Calls (inc. IC) All ✔ ✔ ✔ ✔ ✔ ✔
Transferred In (inc. IC) All ✔ ✔ ✔
Transferred Out (inc. IC) All ✔ ✔ ✔
Incoming Unanswered (inc. IC) All ✔
Outgoing Unanswered (inc. IC) All ✔
Unanswered Calls (inc. IC) All ✔ ✔ ✔ ✔ ✔ ✔
Conference Calls (inc. IC) All ✔ ✔ ✔ ✔ ✔
Overflowed Out To VM (inc. IC) All ✔ ✔ ✔

Call Totals (%) (inc. IC) #

Field Name Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
% Answered (inc. IC) All ✔ ✔ ✔ ✔ ✔
% Incoming Answered (inc. IC) All ✔ ✔ ✔ ✔ ✔
% Incoming Calls (inc. IC) All ✔ ✔ ✔ ✔ ✔
% Outgoing Answered (inc. IC) All ✔ ✔ ✔ ✔
% Outgoing Calls (inc. IC) All ✔ ✔ ✔ ✔
% Refused Calls (inc. IC) All ✔ ✔
% Completed (inc. IC) All ✔ ✔
% External (inc. IC) All ✔ ✔ ✔ ✔ ✔
% Incoming Completed (inc. IC) All ✔ ✔
% Intercom Calls All ✔ ✔ ✔ ✔ ✔
% Outgoing Completed (inc. IC) All ✔ ✔
% OverfIowed In (inc. IC) All ✔ ✔ ✔
% Overflowed Out (inc. IC) All ✔ ✔ ✔
% Short Answered Calls (inc. IC) All ✔ ✔ ✔ ✔ ✔
% Transferred In (inc. IC) All ✔ ✔ ✔
% Transferred Out (inc. IC) All ✔ ✔ ✔
% Incoming Unanswered (inc. IC) All ✔ ✔ ✔ ✔ ✔
% Outgoing Unanswered (inc. IC) All ✔ ✔ ✔ ✔
% Unanswered (inc. IC) All ✔ ✔ ✔ ✔ ✔
% Conference Calls (inc. IC) All ✔ ✔ ✔ ✔ ✔
% Parked (inc. IC) All ✔ ✔

Call Totals (Current Period) #

Field Name Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Incoming Calls (Current Period) All ✔ ✔ ✔ ✔ ✔
Abandoned Calls (Current Period) All ✔ ✔ ✔ ✔ ✔
Outgoing Calls (Current Period) All ✔ ✔ ✔ ✔
Incoming Answered (Current Period) All ✔ ✔ ✔ ✔ ✔
Outgoing Answered (Current Period) All ✔ ✔ ✔ ✔
Calls (Current Period) All ✔ ✔ ✔ ✔ ✔
Parked Calls (Current Period) All ✔ ✔ ✔ ✔

Users / Devices #

Field Name Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Agent Name All ✔
Agent Number All ✔
Queue Name All ✔
Queue Number All ✔
User Name All ✔
User Number All ✔
Presence Availability All ✔
Presence Message All ✔
Presence State All ✔
Queue State All ✔
User Email All ✔ ✔
User Primary Group All ✔ ✔
Agent Licensed All ✔ ✔
Queue Name All ✔ ✔
Queue Number All ✔ ✔

Miscellaneous #

Field Name Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Current Date All ✔
Current Date / Time All ✔
Day of Month All ✔
Day of Week All ✔
Current Time All ✔
Current Year All ✔
Manual Text All ✔

Service Levels #

Field Name Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Answered ≤ SL1 All ✔ ✔ ✔ ✔ ✔ ✔
Answered ≤ SL2 All ✔ ✔ ✔ ✔ ✔ ✔
Answered ≤ SL3 All ✔ ✔ ✔ ✔ ✔ ✔
Answered ≤ SL4 All ✔ ✔ ✔ ✔ ✔ ✔
Answered ≤ SL5 All ✔ ✔ ✔ ✔ ✔ ✔
Answered ≤ SL6 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL1 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL2 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL3 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL4 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL5 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL6 All ✔ ✔ ✔ ✔ ✔ ✔
Answered ≤ SL1 (Current Period) All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL2 (Current Period) All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL3 (Current Period) All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL4 (Current Period) All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL5 (Current Period) All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL6 (Current Period) All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL1 (Current Period) All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL2 (Current Period) All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL3 (Current Period) All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL4 (Current Period) All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL5 (Current Period) All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL6 (Current Period) All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL10 (Current Period) All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL11 (Current Period) All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL12 (Current Period) All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL7 (Current Period) All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL8 (Current Period) All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL9 (Current Period) All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL10 All ✔ ✔ ✔ ✔ ✔ ✔
Answered ≤ SL11 All ✔ ✔ ✔ ✔ ✔ ✔
Answered ≤ SL12 All ✔ ✔ ✔ ✔ ✔ ✔
Answered ≤ SL7 All ✔ ✔ ✔ ✔ ✔ ✔
Answered ≤ SL8 All ✔ ✔ ✔ ✔ ✔ ✔
Answered ≤ SL9 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL10 (Current Period) All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL11 (Current Period) All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL12 (Current Period) All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL7 (Current Period) All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL8 (Current Period) All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL9 (Current Period) All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL10 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL11 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL12 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL7 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL8 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL9 All ✔ ✔ ✔ ✔ ✔ ✔
Answered > SLOver (Current Period) All ✔ ✔ ✔ ✔ ✔
Answered > SLOver All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned SLOver (Current Period) All ✔ ✔ ✔ ✔ ✔
Abandoned > SLOver All ✔ ✔ ✔ ✔ ✔ ✔

Service Level Totals (%) #

Field Name Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
% Answered ≤ SL1 All ✔ ✔ ✔ ✔ ✔
% Answered ≤ SL2 All ✔ ✔ ✔ ✔ ✔
% Answered ≤ SL3 All ✔ ✔ ✔ ✔ ✔
% Answered ≤ SL4 All ✔ ✔ ✔ ✔ ✔
% Answered ≤ SL5 All ✔ ✔ ✔ ✔ ✔
% Answered ≤ SL6 All ✔ ✔ ✔ ✔ ✔
% Abandoned ≤ SL1 All ✔ ✔ ✔ ✔ ✔
% Abandoned ≤ SL2 All ✔ ✔ ✔ ✔ ✔
% Abandoned ≤ SL3 All ✔ ✔ ✔ ✔ ✔
% Abandoned ≤ SL4 All ✔ ✔ ✔ ✔ ✔
% Abandoned ≤ SL5 All ✔ ✔ ✔ ✔ ✔
% Abandoned ≤ SL6 All ✔ ✔ ✔ ✔ ✔
% Abandoned ≤ SL10 All ✔ ✔ ✔ ✔ ✔
% Abandoned ≤ SL11 All ✔ ✔ ✔ ✔ ✔
% Abandoned ≤ SL12 All ✔ ✔ ✔ ✔ ✔
% Abandoned ≤ SL7 All ✔ ✔ ✔ ✔ ✔
% Abandoned ≤ SL8 All ✔ ✔ ✔ ✔ ✔
% Abandoned ≤ SL9 All ✔ ✔ ✔ ✔ ✔
% Abandoned > SLOver All ✔ ✔ ✔ ✔ ✔
% Answered ≤ SL10 All ✔ ✔ ✔ ✔ ✔
% Answered ≤ SL11 All ✔ ✔ ✔ ✔ ✔
% Answered ≤ SL12 All ✔ ✔ ✔ ✔ ✔
% Answered ≤ SL7 All ✔ ✔ ✔ ✔ ✔
% Answered ≤ SL8 All ✔ ✔ ✔ ✔ ✔
% Answered ≤ SL9 All ✔ ✔ ✔ ✔ ✔
% Answered > SLOver All ✔ ✔ ✔ ✔ ✔

Support #

Field Name Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Incrementing Date / Time (UTC) All ✔
Uptime Counter All ✔
Responsive Date / Time (UTC) All ✔
Connection ID All ✔
Connection Time All ✔
Real Time Address All ✔
Server Address All ✔

Voicemail Info #

Field Name Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
New Voicemails ~.pbx.kazoo.name.~ ✔ ✔ ✔ ✔ ✔
Avg Voicemail Message Duration ~.pbx.kazoo.name.~ ✔ ✔ ✔ ✔
Avg Voicemail Waiting Time ~.pbx.kazoo.name.~ ✔ ✔ ✔ ✔
Longest Voicemail Message Duration ~.pbx.kazoo.name.~ ✔ ✔ ✔ ✔
Longest Voicemail Waiting Time ~.pbx.kazoo.name.~ ✔ ✔ ✔ ✔
Shortest Voicemail Message Duration ~.pbx.kazoo.name.~ ✔ ✔ ✔ ✔
Shortest Voicemail Waiting Time ~.pbx.kazoo.name.~ ✔ ✔ ✔ ✔
Deleted Voicemails ~.pbx.kazoo.name.~ ✔ ✔ ✔ ✔ ✔
Saved Voicemails ~.pbx.kazoo.name.~ ✔ ✔ ✔ ✔ ✔