An incoming call that was not answered by an device/agent/user or relevant Mailbox/Voicemail.
Area Code
The area code for the Caller ID number.
Billing Code
The billing code that was set against this call.
Call Direction
The direction of this call segment, either (In)coming or (Out)going for external calls, (Both) for trunk-to-trunk calls and N/A for internal calls. Note: Internal calls will only show a direction on reports/tiles where the data is grouped by a user/agent.
Call Type
The type of call, either Internal (intercom [IC]) or External.
Caller ID Name
The name provided by the network provider as being associated with the Caller ID.
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Country
The country for the Caller ID number.
DID Name
The name provided by the communications system as being associated with the Direct Inward Dial number for the call.
DID Name/Presentation Name
The DID name or the presentation number name.
DID/Presentation Number
The DID number or the presentation number.
Direct Inward Dial
The significant Direct Inward Dial (DID) digits received from the network provider to identify a call originated via a particular DID number.
Location
The location for the Caller ID number.
Matched
The call has one or more contact matches.
Number Type
The type (Local, National or International) for the Caller ID number.
Outside Number
The telephone number associated with this call. This applies to external calls only.
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Recorded
Indicates whether a recording exists for any part of the call. N.B. This does not guarantee that there will be recordings for the whole duration of the call.
Short Answered
A call is designated as Short Answered if the Talk Time is less than the Short Answered threshold value. The Short Answered call threshold is a configurable setting which can be used to control which calls are classed as Short Answered calls.
Short Ringing
A call is designated as Short Ringing when it is not answered and has a ring duration less than the Short Ringing call threshold. The Short Ringing call threshold is a configurable setting which can be used to control which calls are classed as Short Ringing calls.
State
The state/province for the Caller ID number (NANPA region only).