Fields by Template #

The default and available fields for each report template can be viewed through the report template links below:

• Abandoned Calls by Day
• Abandoned Calls by Day & Time
• Abandoned Calls by Month
• Abandoned Calls by Time
• Abandoned Calls by Week
• Agent Away Reason Summary
• Agent Status Detail
• Agent Status Summary
• Agent Summary
• Call Cost by Number
• Call Cost by Number Type
• Call Cost by User
• Call List (Abandoned Calls)
• Call List (Internal)
• Call List (Non-Segmented)
• Call List (Queue Calls)
• Call List (Rated Calls Non-Segmented)
• Call List (Rated Calls Segmented)
• Call List (Recorded Calls)
• Call List (Segmented)
• Call List (Trunk-Trunk)
• Call List (Unreturned Abandoned Calls - no filter)
• Call List (Unreturned Abandoned Calls)
• Call List (User Recorded Calls)
• Call List (User)
• Call Tag Summary
• Calls by Account
• Calls by Area Code
• Calls by Billing Code
• Calls by Business Area
• Calls by Country
• Calls by Day
• Calls by Day & Time
• Calls by Day of Week
• Calls by Day of Week & Time
• Calls by Device
• Calls by DID
• Calls by Duration
• Calls by Hold Time
• Calls by Location
• Calls by Month
• Calls by Number
• Calls by Number Type
• Calls by Parking Slot
• Calls by Primary Topic
• Calls by Queue Name
• Calls by Queue Number
• Calls by Ring Time
• Calls by Score Metric
• Calls by Sentiment (Customer)
• Calls by Sentiment (User)
• Calls by Service Number
• Calls by Silence Time
• Calls by State/Province
• Calls by Talk Time
• Calls by Time
• Calls by Topic Cluster
• Calls by User
• Calls by User Group
• Calls by Voicemail Box
• Calls by Week
• Calls Completed by Agent
• Calls Completed by User
• Incoming Calls by Route Path Name
• Incoming Calls by Route Path Number
• Outgoing Calls by Caller Id Name
• Outgoing Calls By Caller Id Number
• Queue Calls by Day
• Queue Calls by Day & Time
• Queue Calls by Time
• Queue Performance By Name
• Queue Performance By Number
• Service Level by Account
• Service Level by Day
• Service Level by Day & Time
• Service Level by Time
• Teams Call List
• Teams Call List (User)
• Teams Calls by External Tenant
• Teams Calls by Meeting
• Teams Calls by User
• Top Dialed Numbers
• Top Received Numbers
• Trunk Usage