All Filter Fields

All Filter Fields #

The table below provides a description of each filter field available on the system and details of which reports they can be used on.

Agent Times #

Field Name Description Availability
Reports
Agent State The availability state of an agent at a particular time. Agent Away Reason Summary

Call Info #

Field Name Description Availability
Reports
Short Ringing A call is designated as Short Ringing when it is not answered and has a ring duration less than the Short Ringing call threshold. The Short Ringing call threshold is a configurable setting which can be used to control which calls are classed as Short Ringing calls. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by Device, Calls by DID, Calls by Duration
Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User
Calls by User Group, Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number
Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers, Trunk Usage
Answered Indicates whether the call or call segment was answered or not (Yes or No). Agent Status Summary, Agent Summary, Call Cost by Number, Call Cost by Number Type
Call Cost by User, Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device, Calls by DID
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Queue, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Week, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Top Dialed Numbers
Top Received Numbers, Trunk Usage
Call Direction The direction of this call segment, either (In)coming or (Out)going for external calls, (Both) for trunk-to-trunk calls and N/A for internal calls. Note: Internal calls will only show a direction on reports/tiles where the data is grouped by a user/agent. Agent Status Summary, Agent Summary, Call Cost by Number, Call Cost by Number Type
Call Cost by User, Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device, Calls by Duration
Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Week, Calls Completed by Agent, Calls Completed by User
Call Type The type of call, either Internal (intercom [IC]) or External. Call Cost by Number, Call Cost by Number Type, Calls by Billing Code
Outside Number The telephone number associated with this call. This applies to external calls only. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by User, Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device, Calls by DID
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Queue, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Trunk Usage
Direct Inward Dial The significant Direct Inward Dial (DID) digits received from the network provider to identify a call originated via a particular DID number. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by User, Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device, Calls by Duration
Calls by Hold Time, Calls by Location, Calls by Month, Calls by Queue
Calls by Ring Time, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Week, Calls Completed by Agent
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Trunk Usage
Abandoned An incoming call that was not answered by an device/agent/user or relevant Mailbox/Voicemail. Agent Status Summary, Agent Summary, Call Cost by Number, Call Cost by Number Type
Call Cost by User, Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device, Calls by DID
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Queue, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Week, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Top Received Numbers, Trunk Usage
Overflowed In Indicates whether the call overflowed in from a queue or group. Agent Status Summary, Agent Summary, Call Cost by User, Calls by Device
Calls by User, Calls by User Group
Overflowed Out Indicates whether the call overflowed out to another location. Agent Status Summary, Agent Summary, Call Cost by User, Calls by Device
Calls by User, Calls by User Group
Refused Call was refused, not answered by an Agent/User it was presented to (but may have been answered by another). Agent Status Summary, Agent Summary, Call Cost by User, Calls by Device
Calls by User, Calls by User Group
Short Answered A call is designated as Short Answered if the Talk Time is less than the Short Answered threshold value. The Short Answered call threshold is a configurable setting which can be used to control which calls are classed as Short Answered calls. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Week
Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time, Top Dialed Numbers, Top Received Numbers
Trunk Usage
Caller ID Name The name provided by the network provider as being associated with the Caller ID. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number
DID Name The name provided by the communications system as being associated with the Direct Inward Dial number for the call. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Trunk to Trunk A call that includes both an incoming and outgoing trunks. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Duration
Calls by Hold Time, Calls by Location, Calls by Month, Calls by Ring Time
Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week
Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Number Type The type (Local, National or International) for the Caller ID number. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Queue, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Week, Calls Completed by Agent
Calls Completed by User, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Top Dialed Numbers
Top Received Numbers
Recorded Indicates whether a recording exists for any part of the call. N.B. This does not guarantee that there will be recordings for the whole duration of the call. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number
Matched The call has one or more contact matches. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Week
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time
Outgoing Caller ID The telephone number presented on an outgoing call. Call Cost by Number, Call Cost by User, Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device, Calls by Duration
Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Week
Calls Completed by User, Top Dialed Numbers
Outgoing Caller ID Name The name presented on an outgoing call. Call Cost by Number, Call Cost by User, Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device, Calls by Duration
Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Week
Calls Completed by User, Top Dialed Numbers
DID Name/Presentation Name The DID name or the presentation number name. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by Device, Calls by DID, Calls by Duration
Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue, Calls by Ring Time, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Top Dialed Numbers
Top Received Numbers, Trunk Usage
DID/Presentation Number The DID number or the presentation number. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by Device, Calls by DID, Calls by Duration
Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue, Calls by Ring Time, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Top Dialed Numbers
Top Received Numbers, Trunk Usage

Call Info (Advanced) #

Field Name Description Availability
Reports
End Cause The end event reason code received from the telephone system in relation to this call Calls Completed by Agent, Calls Completed by User
Hang-up Cause The call Hang-up Cause provided by the communications platform. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number

Call Times #

Field Name Description Availability
Reports
Call Duration The total duration for this call or call segment including ring, hold and talk durations. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by Device, Calls by DID, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Queue, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Top Dialed Numbers
Top Received Numbers, Trunk Usage
Hold Time The total time this call segment spent on hold. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by Device, Calls by DID, Calls by Duration
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Queue, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Top Dialed Numbers
Top Received Numbers, Trunk Usage
Ring Time The ring duration of the call or call segment. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by Device, Calls by DID, Calls by Duration
Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Top Dialed Numbers
Top Received Numbers, Trunk Usage
Start Time The time the call or call segment started ringing. Agent Away Reason Summary, Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Number, Calls by Number Type, Calls by Queue, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by User
Calls by User Group, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Performance
Service Level by Account, Top Dialed Numbers, Top Received Numbers
Talk Time The duration this call segment was in the answered state. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by Device, Calls by DID, Calls by Duration
Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Time, Calls by User, Calls by User Group
Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Top Dialed Numbers
Top Received Numbers, Trunk Usage
Parked Time The total time this call segment spent parked. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Call Cost by Number, Call Cost by Number Type, Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Queue, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User Group, Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number
Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers, Trunk Usage

Contact Info #

Field Name Description Availability
Reports
Contact Tag 1 The data from tag field 1 of the matching contact record for this call. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Week
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time
Contact Tag 10 The data from tag field 10 of the matching contact record for this call. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Week
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time
Contact Tag 2 The data from tag field 2 of the matching contact record for this call. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Week
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time
Contact Tag 3 The data from tag field 3 of the matching contact record for this call. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Week
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time
Contact Tag 4 The data from tag field 4 of the matching contact record for this call. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Week
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time
Contact Tag 5 The data from tag field 5 of the matching contact record for this call. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Week
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time
Contact Tag 6 The data from tag field 6 of the matching contact record for this call. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Week
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time
Contact Tag 7 The data from tag field 7 of the matching contact record for this call. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Week
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time
Contact Tag 8 The data from tag field 8 of the matching contact record for this call. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Week
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time
Contact Tag 9 The data from tag field 9 of the matching contact record for this call. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Week
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time
Company Name The company name of the matched contact. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Week
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time
Contact Name The full name of the matched contact. If there is no contact match, this will be the Caller ID Name. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Week
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time
CRM ID The reference of the matched contact in an external CRM system. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Week
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time
Email The email address of the matched contact. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Week
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time
Job Title The job title of the matched contact. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Week
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time

Users / Devices #

Field Name Description Availability
Reports
Agent Name The names of any agents associated with this call or call segment. For internal or conference calls there may be more than one agent. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by Device, Calls by DID, Calls by Duration
Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User
Calls by User Group, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Top Dialed Numbers
Top Received Numbers, Trunk Usage
Agent Number The Agent Number (Presence ID) of the Agent. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by Device, Calls by DID, Calls by Duration
Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User
Calls by User Group, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Top Dialed Numbers
Top Received Numbers, Trunk Usage
Answering Agent Name The name of the first agent that answered the call (if applicable). Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Ring Time, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time
Answering Agent Number The number of the first agent that answered the call (if applicable). Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Ring Time, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time
Answering Device Name The name of the first device the call was answered at. This will be empty if the call was not answered. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Answering Device Number The number of the first device the call was answered at. This will be empty if the call was not answered. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Answering User Name The name of the first user the call was answered by. This will be empty if the call was not answered. Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Ring Time, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time
Answering User Number The number of the first user the call was answered by. This will be empty if the call was not answered. Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Ring Time, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time
Device Name The device name(s) that were involved in this call segment. On internal and conference calls there may be more than one device. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls)
Call List (Non-Segmented), Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter)
Call List (Unreturned Abandoned Calls), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DID, Calls by Duration
Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week
Calls Completed by Agent, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Top Dialed Numbers, Top Received Numbers
Device Number The device number(s) that were involved in this call segment. On internal and conference calls there may be more than one device. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls)
Call List (Non-Segmented), Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter)
Call List (Unreturned Abandoned Calls), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DID, Calls by Duration
Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week
Calls Completed by Agent, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Top Dialed Numbers, Top Received Numbers
First Rang Agent Name The name of the first agent the call rang at. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
First Rang Agent Number The number of the first agent the call rang at. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
First Rang Device Name The name of the first device the call rang at. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
First Rang Device Number The number of the first device the call rang at. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
First Rang User Name The name of the first user the call rang at. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
First Rang User Number The number of the first user the call rang at. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Queue Name The name of the queue the current call segment was presented from. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by Device, Calls by DID, Calls by Duration
Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time, Top Received Numbers, Trunk Usage
Queue Number The number of the queue the current call segment was presented from. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by Device, Calls by DID, Calls by Duration
Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time, Top Received Numbers, Trunk Usage
Last Rang Agent Name The name of the last agent the call rang at. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Last Rang Agent Number The number of the last agent the call rang at. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Last Rang Device Name The name of the last device the call rang at. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Last Rang Device Number The number of the last device the call rang at. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Last Rang User Name The name of the last user the call rang at. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Last Rang User Number The number of the last user the call rang at. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
User Name The name of the user involved in the call or call segment. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User Group, Calls by Week, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Top Dialed Numbers
Top Received Numbers
User Number The number of the user involved in the call or call segment. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User Group, Calls by Week, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Top Dialed Numbers
Top Received Numbers
Transferred From Agent Name The name of the agent the call was transferred (or overflowed) from. Call Cost by User, Calls by Queue, Calls by User, Calls by User Group
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance
Transferred From Agent The number of the agent the call was transferred (or overflowed) from. Call Cost by User, Calls by Queue, Calls by User, Calls by User Group
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance
Transferred From Device Name The name of the device the call was transferred (or overflowed) from. Call Cost by User, Calls by Queue, Calls by User, Calls by User Group
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance
Transferred From Device The number of the device the call was transferred (or overflowed) from. Call Cost by User, Calls by Queue, Calls by User, Calls by User Group
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance
Transferred From User Name The name of the user the call was transferred (or overflowed) from. Call Cost by User, Calls by Queue, Calls by User, Calls by User Group
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance
Transferred From User Number The number of the user the call was transferred (or overflowed) from. Call Cost by User, Calls by Queue, Calls by User, Calls by User Group
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance
Transferred To Agent Name The name of the agent the call was transferred (or overflowed) to. Call Cost by User, Calls by Queue, Calls by User, Calls by User Group
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance
Transferred To Agent The number of the agent the call was transferred (or overflowed) to. Call Cost by User, Calls by Queue, Calls by User, Calls by User Group
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance
Transferred To Device Name The name of the device the call was transferred (or overflowed) to. Call Cost by User, Calls by Queue, Calls by User, Calls by User Group
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance
Transferred To Device The number of the device the call was transferred (or overflowed) to. Call Cost by User, Calls by Queue, Calls by User, Calls by User Group
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance
Transferred To User Name The name of the user the call was transferred (or overflowed) to. Call Cost by User, Calls by Queue, Calls by User, Calls by User Group
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance
Transferred To User Number The number of the user the call was transferred (or overflowed) to. Call Cost by User, Calls by Queue, Calls by User, Calls by User Group
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance
Account ID The ID of the communication system being monitored. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Tag Summary, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers, Trunk Usage
Account Name The name of the communication system being monitored. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Tag Summary, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers, Trunk Usage
Answering Group Name The name of the first user group the call was answered at. This will be empty if the call was not answered. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
First Rang Group Name The name of the user group where the call first rang at. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Last Rang Group Name The name of the user group where the call last rang at. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
User Group Name The name of the user's primary group. Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by Week, Calls Completed by Agent
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Top Dialed Numbers, Top Received Numbers, Trunk Usage
Last Answering Agent Name The name of the last agent that answered the call (if applicable). Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Last Answering Agent Number The number of the last agent that answered the call (if applicable). Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Last Answering Device Name The name of the last device the call was answered at. This will be empty if the call was not answered. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Last Answering Device Number The number of the last device the call was answered at. This will be empty if the call was not answered. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Last Answering User Name The name of the last user the call was answered by. This will be empty if the call was not answered. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Last Answering User Number The number of the last user the call was answered by. This will be empty if the call was not answered. Incoming Calls by Route Path Name, Incoming Calls by Route Path Number