The table below provides a description of each filter field available on the system and details of which reports they can be used on.
Field Name |
Description |
Availability |
Reports |
Short Ringing |
A call is designated as Short Ringing when it is not answered and has a ring duration less than the Short Ringing call threshold. The Short Ringing call threshold is a configurable setting which can be used to control which calls are classed as Short Ringing calls. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DDI, Calls by Device, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Number Type, Calls by Queue, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Week, Calls Completed by Agent, Calls Completed by User Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Top Dialed Numbers, Top Received Numbers, Trunk Usage |
Answered |
Indicates whether the call or call segment was answered or not (Yes or No). |
Agent Status Summary, Agent Summary, Call Cost by Number, Call Cost by Number Type Call Cost by User, Call Tag Summary, Calls by Account, Calls by Area Code Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Queue, Calls by Ring Time Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by User, Calls by User Group, Calls by Week, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Top Dialed Numbers Top Received Numbers, Trunk Usage |
Call Direction |
The direction of this call segment, either (In)coming or (Out)going for external calls, (Both) for trunk-to-trunk calls and N/A for internal calls. Note: Internal calls will only show a direction on reports/tiles where the data is grouped by a user/agent. |
Agent Status Summary, Agent Summary, Call Cost by Number, Call Cost by Number Type Call Cost by User, Call Tag Summary, Calls by Account, Calls by Area Code Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time Calls by Day of Week, Calls by Day of Week & Time, Calls by Device, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Number Type, Calls by Ring Time, Calls by Service Number, Calls by State/Province Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group Calls by Week, Calls Completed by Agent, Calls Completed by User |
Call Type |
The type of call, either Internal (intercom [IC]) or External. |
Call Cost by Number, Call Cost by Number Type, Calls by Billing Code |
Outside Number |
The telephone number associated with this call. This applies to external calls only. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by User, Call Tag Summary, Calls by Account Calls by Area Code, Calls by Country, Calls by Day, Calls by Day & Time Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Queue, Calls by Ring Time, Calls by Service Number, Calls by State/Province Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Trunk Usage |
Direct Inward Dial |
The significant Direct Inward Dial (DDI) digits received from the network provider to identify a call originated via a particular DDI number. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by User, Call Tag Summary, Calls by Account Calls by Area Code, Calls by Country, Calls by Day, Calls by Day & Time Calls by Day of Week, Calls by Day of Week & Time, Calls by Device, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Queue Calls by Ring Time, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by User, Calls by User Group, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Trunk Usage |
Abandoned |
An incoming call that was not answered by an device/agent/user or relevant Mailbox/Voicemail. |
Agent Status Summary, Agent Summary, Call Cost by Number, Call Cost by Number Type Call Cost by User, Call Tag Summary, Calls by Account, Calls by Area Code Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Queue, Calls by Ring Time Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by User, Calls by User Group, Calls by Week, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Top Received Numbers, Trunk Usage |
Overflowed In |
Indicates whether the call overflowed in from a queue or group. |
Agent Status Summary, Agent Summary, Call Cost by User, Calls by Device Calls by User, Calls by User Group |
Overflowed Out |
Indicates whether the call overflowed out to another location. |
Agent Status Summary, Agent Summary, Call Cost by User, Calls by Device Calls by User, Calls by User Group |
Refused |
Call was refused, not answered by an Agent/User it was presented to (but may have been answered by another). |
Agent Status Summary, Agent Summary, Call Cost by User, Calls by Device Calls by User, Calls by User Group |
Short Answered |
A call is designated as Short Answered if the Talk Time is less than the Short Answered threshold value. The Short Answered call threshold is a configurable setting which can be used to control which calls are classed as Short Answered calls. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Week Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time Queue Calls by Time, Queue Performance, Service Level by Account, Service Level by Day Service Level by Day & Time, Service Level by Time, Top Dialed Numbers, Top Received Numbers Trunk Usage |
Caller ID Name |
The name provided by the network provider as being associated with the Caller ID. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number |
DDI Name |
The name provided by the communications system as being associated with the Direct Inward Dial number for the call. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |
Trunk to Trunk |
A call that includes both an incoming and outgoing trunks. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Ring Time Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time |
Number Type |
The type (Local, National or International) for the Caller ID number. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by User, Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Queue, Calls by Ring Time Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by User, Calls by User Group, Calls by Week, Calls Completed by Agent Calls Completed by User, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Top Dialed Numbers Top Received Numbers |
Recorded |
Indicates whether a recording exists for any part of the call. N.B. This does not guarantee that there will be recordings for the whole duration of the call. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number |
Matched |
The call has one or more contact matches. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Week Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time |
Outgoing Caller ID |
The telephone number presented on an outgoing call. |
Call Cost by Number, Call Cost by User, Call Tag Summary, Calls by Account Calls by Area Code, Calls by Country, Calls by Day, Calls by Day & Time Calls by Day of Week, Calls by Day of Week & Time, Calls by Device, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Week Calls Completed by User, Top Dialed Numbers |
Outgoing Caller ID Name |
The name presented on an outgoing call. |
Call Cost by Number, Call Cost by User, Call Tag Summary, Calls by Account Calls by Area Code, Calls by Country, Calls by Day, Calls by Day & Time Calls by Day of Week, Calls by Day of Week & Time, Calls by Device, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Week Calls Completed by User, Top Dialed Numbers |
DDI Name/Presentation Name |
The DDI name or the presentation number name. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DDI, Calls by Device, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Number Type, Calls by Queue, Calls by Ring Time, Calls by State/Province Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Top Dialed Numbers Top Received Numbers, Trunk Usage |
DDI/Presentation Number |
The DDI number or the presentation number. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DDI, Calls by Device, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Number Type, Calls by Queue, Calls by Ring Time, Calls by State/Province Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Top Dialed Numbers Top Received Numbers, Trunk Usage |
Field Name |
Description |
Availability |
Reports |
Contact Tag 1 |
The data from tag field 1 of the matching contact record for this call. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Week Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time |
Contact Tag 10 |
The data from tag field 10 of the matching contact record for this call. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Week Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time |
Contact Tag 2 |
The data from tag field 2 of the matching contact record for this call. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Week Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time |
Contact Tag 3 |
The data from tag field 3 of the matching contact record for this call. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Week Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time |
Contact Tag 4 |
The data from tag field 4 of the matching contact record for this call. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Week Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time |
Contact Tag 5 |
The data from tag field 5 of the matching contact record for this call. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Week Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time |
Contact Tag 6 |
The data from tag field 6 of the matching contact record for this call. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Week Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time |
Contact Tag 7 |
The data from tag field 7 of the matching contact record for this call. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Week Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time |
Contact Tag 8 |
The data from tag field 8 of the matching contact record for this call. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Week Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time |
Contact Tag 9 |
The data from tag field 9 of the matching contact record for this call. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Week Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time |
Company Name |
The company name of the matched contact. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Week Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time |
Contact Name |
The full name of the matched contact. If there is no contact match, this will be the Caller ID Name. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Week Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time |
CRM ID |
The reference of the matched contact in an external CRM system. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Week Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time |
Email |
The email address of the matched contact. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Week Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time |
Job Title |
The job title of the matched contact. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Week Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time |
Field Name |
Description |
Availability |
Reports |
Agent Name |
The names of any agents associated with this call or call segment. For internal or conference calls there may be more than one agent. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Non-Segmented) Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DDI, Calls by Device, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Number Type, Calls by Queue, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Top Dialed Numbers Top Received Numbers, Trunk Usage |
Agent Number |
The Agent Number (Presence ID) of the Agent. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Non-Segmented) Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DDI, Calls by Device, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Number Type, Calls by Queue, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Top Dialed Numbers Top Received Numbers, Trunk Usage |
Answering Agent Name |
The name of the first agent that answered the call (if applicable). |
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Ring Time, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Service Level by Account, Service Level by Day Service Level by Day & Time, Service Level by Time |
Answering Agent Number |
The number of the first agent that answered the call (if applicable). |
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Ring Time, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Service Level by Account, Service Level by Day Service Level by Day & Time, Service Level by Time |
Answering Device Name |
The name of the first device the call was answered at. This will be empty if the call was not answered. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |
Answering Device Number |
The number of the first device the call was answered at. This will be empty if the call was not answered. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |
Answering User Name |
The name of the first user the call was answered by. This will be empty if the call was not answered. |
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Ring Time, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Service Level by Account, Service Level by Day Service Level by Day & Time, Service Level by Time |
Answering User Number |
The number of the first user the call was answered by. This will be empty if the call was not answered. |
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Ring Time, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Service Level by Account, Service Level by Day Service Level by Day & Time, Service Level by Time |
Device Name |
The device name(s) that were involved in this call segment. On internal and conference calls there may be more than one device. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls) Call List (Non-Segmented), Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Number Type, Calls by Queue, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Calls Completed by Agent, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Top Dialed Numbers, Top Received Numbers |
Device Number |
The device number(s) that were involved in this call segment. On internal and conference calls there may be more than one device. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls) Call List (Non-Segmented), Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Number Type, Calls by Queue, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Calls Completed by Agent, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Top Dialed Numbers, Top Received Numbers |
First Rang Agent Name |
The name of the first agent the call rang at. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |
First Rang Agent Number |
The number of the first agent the call rang at. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |
First Rang Device Name |
The name of the first device the call rang at. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |
First Rang Device Number |
The number of the first device the call rang at. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |
First Rang User Name |
The name of the first user the call rang at. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |
First Rang User Number |
The number of the first user the call rang at. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |
Queue Name |
The name of the queue the current call segment was presented from. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DDI, Calls by Device, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Number Type, Calls by Ring Time, Calls by Service Number, Calls by State/Province Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Service Level by Account, Service Level by Day Service Level by Day & Time, Service Level by Time, Top Received Numbers, Trunk Usage |
Queue Number |
The number of the queue the current call segment was presented from. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DDI, Calls by Device, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Number Type, Calls by Ring Time, Calls by Service Number, Calls by State/Province Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Service Level by Account, Service Level by Day Service Level by Day & Time, Service Level by Time, Top Received Numbers, Trunk Usage |
Last Rang Agent Name |
The name of the last agent the call rang at. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |
Last Rang Agent Number |
The number of the last agent the call rang at. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |
Last Rang Device Name |
The name of the last device the call rang at. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |
Last Rang Device Number |
The number of the last device the call rang at. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |
Last Rang User Name |
The name of the last user the call rang at. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |
Last Rang User Number |
The number of the last user the call rang at. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |
User Name |
The name of the user involved in the call or call segment. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Billing Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User Group, Calls by Week, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Top Dialed Numbers Top Received Numbers |
User Number |
The number of the user involved in the call or call segment. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Billing Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User Group, Calls by Week, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Top Dialed Numbers Top Received Numbers |
Transferred From Agent Name |
The name of the agent the call was transferred (or overflowed) from. |
Call Cost by User, Calls by Queue, Calls by User, Calls by User Group Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance |
Transferred From Agent |
The number of the agent the call was transferred (or overflowed) from. |
Call Cost by User, Calls by Queue, Calls by User, Calls by User Group Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance |
Transferred From Device Name |
The name of the device the call was transferred (or overflowed) from. |
Call Cost by User, Calls by Queue, Calls by User, Calls by User Group Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance |
Transferred From Device |
The number of the device the call was transferred (or overflowed) from. |
Call Cost by User, Calls by Queue, Calls by User, Calls by User Group Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance |
Transferred From User Name |
The name of the user the call was transferred (or overflowed) from. |
Call Cost by User, Calls by Queue, Calls by User, Calls by User Group Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance |
Transferred From User Number |
The number of the user the call was transferred (or overflowed) from. |
Call Cost by User, Calls by Queue, Calls by User, Calls by User Group Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance |
Transferred To Agent Name |
The name of the agent the call was transferred (or overflowed) to. |
Call Cost by User, Calls by Queue, Calls by User, Calls by User Group Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance |
Transferred To Agent |
The number of the agent the call was transferred (or overflowed) to. |
Call Cost by User, Calls by Queue, Calls by User, Calls by User Group Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance |
Transferred To Device Name |
The name of the device the call was transferred (or overflowed) to. |
Call Cost by User, Calls by Queue, Calls by User, Calls by User Group Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance |
Transferred To Device |
The number of the device the call was transferred (or overflowed) to. |
Call Cost by User, Calls by Queue, Calls by User, Calls by User Group Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance |
Transferred To User Name |
The name of the user the call was transferred (or overflowed) to. |
Call Cost by User, Calls by Queue, Calls by User, Calls by User Group Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance |
Transferred To User Number |
The number of the user the call was transferred (or overflowed) to. |
Call Cost by User, Calls by Queue, Calls by User, Calls by User Group Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance |
Account ID |
The ID of the communication system being monitored. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Tag Summary, Calls by Area Code, Calls by Billing Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time Queue Calls by Time, Service Level by Day, Service Level by Day & Time, Service Level by Time Top Dialed Numbers, Top Received Numbers, Trunk Usage |
Account Name |
The name of the communication system being monitored. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Tag Summary, Calls by Area Code, Calls by Billing Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time Queue Calls by Time, Service Level by Day, Service Level by Day & Time, Service Level by Time Top Dialed Numbers, Top Received Numbers, Trunk Usage |
Answering Group Name |
The name of the first user group the call was answered at. This will be empty if the call was not answered. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |
First Rang Group Name |
The name of the user group where the call first rang at. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |
Last Rang Group Name |
The name of the user group where the call last rang at. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |
User Group Name |
The name of the user's primary group. |
Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Top Dialed Numbers, Top Received Numbers, Trunk Usage |
Last Answering Agent Name |
The name of the last agent that answered the call (if applicable). |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |
Last Answering Agent Number |
The number of the last agent that answered the call (if applicable). |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |
Last Answering Device Name |
The name of the last device the call was answered at. This will be empty if the call was not answered. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |
Last Answering Device Number |
The number of the last device the call was answered at. This will be empty if the call was not answered. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |
Last Answering User Name |
The name of the last user the call was answered by. This will be empty if the call was not answered. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |
Last Answering User Number |
The number of the last user the call was answered by. This will be empty if the call was not answered. |
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number |