An incoming call that was not answered by an device/agent/user or relevant Mailbox/Voicemail.
Indicates whether the call or call segment was answered or not (Yes or No).
The area code for the Caller ID number.
The type of call, either Internal (intercom [IC]) or External.
Caller ID Name
The name provided by the network provider as being associated with the Caller ID.
The country for the Caller ID number.
The name provided by the communications system as being associated with the Direct Inward Dial number for the call.
DID Name/Presentation Name
The DID name or the presentation number name.
The DID number or the presentation number.
Direct Inward Dial
The significant Direct Inward Dial (DID) digits received from the network provider to identify a call originated via a particular DID number.
The location for the Caller ID number.
The call has one or more contact matches.
The type (Local, National or International) for the Caller ID number.
The telephone number associated with this call. This applies to external calls only.
Indicates whether a recording exists for any part of the call. N.B. This does not guarantee that there will be recordings for the whole duration of the call.
Route Path Name
The Contact Name with the addition of any route information which has been pre-pended by the PBX.
Route Path Number
The Outside Number with the addition of any route information which has been pre-pended by the PBX.
A call is designated as Short Ringing when it is not answered and has a ring duration less than the Short Ringing call threshold. The Short Ringing call threshold is a configurable setting which can be used to control which calls are classed as Short Ringing calls.
The state/province for the Caller ID number (NANPA region only).