All Fields

All Fields #

The table below provides a description of each field available on the system and an overview of which reports/tiles can display the field.

Active Calls #

While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Active Call' stats are also restricted by customer license level and user roles.

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
Active Calls The total number of active calls (any call whether ringing, queued, held or in progress, external calls only). All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Active Calls (inc. IC) The total number of active calls (any call whether ringing, queued, held or in progress, including internal calls). All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Active Incoming Calls The total number of incoming active calls (any call whether ringing, queued, held or in progress, external calls only). All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Active Internal Calls The total number of internal active calls (any call whether ringing, queued, held or in progress). All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Active Outgoing Calls The total number of outgoing active calls (any call whether ringing, queued, held or in progress, external calls only). All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Active Trunk-Trunk Calls The total number of active trunk to trunk calls, whether ringing, queued, held or in progress. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
Connected Calls The total number of active calls that are currently in the 'Connected' state (external calls only). All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Connected Calls (inc. IC) The total number of active calls that are currently in the 'Connected' state, including internal calls. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Incoming Connected Calls The total number of incoming active calls that are currently in the 'Connected' state (external calls only). All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Incoming On Hold Calls The total number of incoming active calls that are currently in the 'Hold' state (external calls only). ~.pbx.kazoo.name.~,
Teams		 None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Incoming Parked Calls The total number of incoming parked calls (external calls only). All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Incoming Ringing Calls The total number of incoming active calls that are currently in the 'Ringing' state (external calls only). All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Internal Connected Calls The total number of internal active calls that are currently in the 'Connected' state. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Internal On Hold Calls The total number of internal active calls that are currently in the 'Hold' state. ~.pbx.kazoo.name.~,
Teams		 None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Internal Parked Calls The total number of internal parked calls. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Internal Ringing Calls The total number of internal active calls that are currently in the 'Ringing' state. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Longest Active Duration of the longest active call, whether ringing, held or connected (external calls only). All None Single Stat,
Dual Stat Cycling,
Ticker		 Queue None
Longest Active (inc. IC) Duration of the longest active call, whether ringing, held or connected (including internal calls). All None Single Stat,
Dual Stat Cycling,
Ticker		 Queue None
Longest Connected The talk time of the longest connected active call (external calls only). All None Single Stat,
Dual Stat Cycling,
Ticker		 Queue None
Longest Connected (inc. IC) The talk time of the longest connected active call (including internal calls). All None Single Stat,
Dual Stat Cycling,
Ticker		 Queue None
Longest Connected Trunk-Trunk The talk time of the longest connected active trunk to trunk call. All None Single Stat,
Dual Stat Cycling,
Ticker		 None None
Longest Parked Call Duration of the longest parked call (external calls only). All None Single Stat,
Dual Stat Cycling,
Ticker		 Queue None
Longest Parked Call+IC Duration of the longest parked call, including internal calls. All None Single Stat,
Dual Stat Cycling,
Ticker		 Queue None
Longest Ringing The ring time of the longest ringing active call (external calls only). All None Single Stat,
Dual Stat Cycling,
Ticker		 Queue None
Longest Ringing (inc. IC) The ring time of the longest ringing active call (including internal calls). All None Single Stat,
Dual Stat Cycling,
Ticker		 Queue None
Longest Waiting The combined ring/queue time of the longest ringing/waiting call (external calls only). All None Single Stat,
Dual Stat Cycling,
Ticker		 Queue None
Longest Waiting (inc. IC) The combined ring/queue time of the longest ringing/waiting call (including internal calls). All None Single Stat,
Dual Stat Cycling,
Ticker		 Queue None
On Hold Calls The total number of active calls that are currently in the 'Hold' state (external calls only). All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
On Hold Calls (inc. IC) The total number of active calls that are currently in the 'Hold' state, including internal calls. ~.pbx.kazoo.name.~,
Teams		 None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Outgoing Connected Calls The total number of outgoing active calls that are currently in the 'Connected' state (external calls only). All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
Outgoing On Hold Calls The total number of outgoing active calls that are currently in the 'Hold' state (external calls only). ~.pbx.kazoo.name.~,
Teams		 None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
Outgoing Parked Calls The total number of outgoing parked calls (external calls only). All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Outgoing Ringing Calls The total number of outgoing active calls that are currently in the 'Ringing' state (external calls only). All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
Parked Calls The total number of parked calls (external calls only). All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Parked Calls (inc. IC) The total number of parked calls, including internal calls. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Queuing Calls The total number of active calls that are currently in the 'Queuing' state (external calls only). All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Ringing Calls The total number of active calls that are currently in the 'Ringing' state (external calls only). All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Ringing Calls (inc. IC) The total number of active calls that are currently in the 'Ringing' state, including internal calls. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Waiting Calls The total number of active calls that are currently in the 'Ringing' or 'Queuing' state (external calls only). All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None

Agent Status #

While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Agent/User/Queue Status' stats are also restricted by customer license level and user roles.

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
Agents Busy on ACD calls The total number of on duty agents that are currently 'Busy' on ACD calls. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Agents Busy on Non ACD calls The total number of on duty agents that are currently 'Busy' on non-ACD calls. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Agents in Away state The total number of on duty agents that are currently in the 'Away' state. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Agents in Ready state The total number of on duty agents that are currently in the 'Ready' state. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Agents in Wrap state The total number of on duty agents that are currently in the 'Wrap' state. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None
Agents Logged on The total number of agents that are currently on duty (logged on). Logged on agents can be in any of the ACD states, including 'Ready', 'Busy', 'Away', 'Wrap' & 'Unlicensed'. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 Queue None

Agent Times #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
Agent State The availability state of an agent at a particular time. All Agent Status Detail None Agent None
Away Reason Away Reason All Agent Away Reason Summary, Agent Status Detail None None None
Duration The length of time an agent was in a particular state. All Agent Status Detail None None None
First Away Time The first time that an agent entered the Away state. All Agent Away Reason Summary, Agent Status Summary, Agent Summary None None None
First Logon Time The first time that an agent logged onto the telephone system. All Agent Status Summary, Agent Summary None None None
First Ready Time The first time that an agent entered the Ready state. All Agent Status Summary, Agent Summary None None None
Last Logoff Time The last time that an agent logged off the telephone system. All Agent Status Summary, Agent Summary None None None
Last Logon Time The last time that an agent logged onto the telephone system. All Agent Status Summary, Agent Summary None None None
Total Away Count The number of times that the agent transitioned into the away state. All Agent Away Reason Summary, Agent Status Summary, Agent Summary None None None
Total Away Time The total time an agent has spent in the away state. All Agent Away Reason Summary, Agent Status Summary, Agent Summary None None None
Total Busy ACD Count The number of times that the agent transitioned into the busy state for ACD calls. All Agent Status Summary, Agent Summary None None None
Total Busy ACD Time The total time an agent has spent in the busy state on ACD calls. All Agent Status Summary, Agent Summary None None None
Total Busy Non-ACD Count The number of times that the agent transitioned into the busy state for Non ACD calls. All Agent Status Summary, Agent Summary None None None
Total Busy Non-ACD Time The total time an agent has spent in the busy state on Non ACD calls. All Agent Status Summary, Agent Summary None None None
Total Logged On Count The number of times the agent has logged onto the telephone system. All Agent Status Summary, Agent Summary None None None
Total Ready Count The number of times the agent transitioned to the ready state. All Agent Status Summary, Agent Summary None None None
Total Ready Time The total time an agent has spent in the ready state. All Agent Status Summary, Agent Summary None None None
Total Time on Duty The total time the agent has spent logged onto the telephone system. All Agent Status Summary, Agent Summary None None None
Total Wrap Count The number of times the agent transitioned into the wrap state. All Agent Status Summary, Agent Summary None None None
Total Wrap Time The total time an agent has spent in the wrap state. All Agent Status Summary, Agent Summary None None None

Agent Times (%) #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
% Occupancy Rate The occupancy rate is the number of Total Time on Duty - Total Ready Time as a percentage of Total Time on Duty. All Agent Status Summary, Agent Summary None None None
% Total Away Reason The percentage spent in this away state for the report. All Agent Away Reason Summary None None None

Agent Times (Average) #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
Avg Away Time The average time the agent has spent in the away state. All Agent Away Reason Summary, Agent Status Summary, Agent Summary None None None
Avg Busy ACD Time The average time the agent has spent on an ACD call. All Agent Status Summary, Agent Summary None None None
Avg Busy Non-ACD Time The average time the agent has spent on a non-ACD call. All Agent Status Summary, Agent Summary None None None
Avg Ready Time The average time the agent has spent in the ready state. All Agent Status Summary, Agent Summary None None None
Avg Time on Duty The average time the agent has spent logged on to the telephone system. All Agent Status Summary, Agent Summary None None None
Avg Wrap Time The average time the agent has spent in the wrap state. All Agent Status Summary, Agent Summary None None None

Agent Times (Max) #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
Longest Away Time The longest time the agent has spent in the away state. All Agent Away Reason Summary, Agent Status Summary, Agent Summary None None None
Longest Busy ACD Time The longest time the agent has spent on an ACD call. All Agent Status Summary, Agent Summary None None None
Longest Busy Non-ACD Time The longest time the agent has spent on a non-ACD call. All Agent Status Summary, Agent Summary None None None
Longest Ready Time The longest time the agent has spent in the ready state. All Agent Status Summary, Agent Summary None None None
Longest Time on Duty The longest time the agent has spent logged on to the telephone system. All Agent Status Summary, Agent Summary None None None
Longest Wrap Time The longest time the agent has spent in the wrap state. All Agent Status Summary, Agent Summary None None None

Call Info #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
Abandoned An incoming call that was not answered by an device/agent/user or relevant Mailbox/Voicemail. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
Answered Indicates whether the call or call segment was answered or not (Yes or No). All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
Area Code The area code for the Caller ID number. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Calls by Area Code
Teams Call List, Teams Call List (User)		 None None None
Billing Code The billing code that was set against this call. 3CX Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Calls by Billing Code
Teams Call List		 None None None
Call Direction The direction of this call segment, either (In)coming or (Out)going for external calls, (Both) for trunk-to-trunk calls and N/A for internal calls. Note: Internal calls will only show a direction on reports/tiles where the data is grouped by a user/agent. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
Call Type The type of call, either Internal (intercom [IC]) or External. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
Caller ID Name The name provided by the network provider as being associated with the Caller ID. All Call Cost by Number, Call List (Abandoned Calls), Call List (Internal)
Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented)
Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented)
Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Calls by Number, Teams Call List
Teams Call List (User), Top Dialed Numbers, Top Received Numbers		 None None None
Caller ID Received Indicates whether a Caller ID was received for the call (Yes or No). All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List
Teams Call List (User)		 None None None
Conference The call was part of a conference. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
Country The country for the Caller ID number. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Calls by Country
Calls by State/Province, Teams Call List, Teams Call List (User)		 None None None
DID Name The name provided by the communications system as being associated with the Direct Inward Dial number for the call. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Calls by DID
Teams Call List, Teams Call List (User)		 None None None
DID Name/Presentation Name The DID name or the presentation number name. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Calls by Service Number, Teams Call List		 None None None
DID/Presentation Number The DID number or the presentation number. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Calls by Service Number, Teams Call List		 None None None
Direct Inward Dial The significant Direct Inward Dial (DID) digits received from the network provider to identify a call originated via a particular DID number. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Calls by DID, Teams Call List, Teams Call List (User)		 None None None
Location The location for the Caller ID number. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Calls by Location
Teams Call List, Teams Call List (User)		 None None None
Matched The call has one or more contact matches. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
Number Type The type (Local, National or International) for the Caller ID number. All Call Cost by Number Type, Call List (Abandoned Calls), Call List (Internal)
Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented)
Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented)
Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Calls by Number Type, Teams Call List, Teams Call List (User)		 None None None
Outgoing Caller ID The telephone number presented on an outgoing call. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Teams Call List		 None None None
Outgoing Caller ID Name The name presented on an outgoing call. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Teams Call List		 None None None
Outside Number The telephone number associated with this call. This applies to external calls only. All Call Cost by Number, Call List (Abandoned Calls), Call List (Internal)
Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented)
Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented)
Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Calls by Number, Teams Call List
Teams Call List (User), Top Dialed Numbers, Top Received Numbers		 None None None
Overflowed In Indicates whether the call overflowed in from a queue or group. All Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk)		 None None None
Overflowed Out Indicates whether the call overflowed out to another location. All Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk)		 None None None
Parked Lost Indicates if the call was lost whilst parked. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List		 None None None
Parked? Indicates whether the call or call segment was parked or not (Yes or No). All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List		 None None None
Recorded Indicates whether a recording exists for any part of the call. N.B. This does not guarantee that there will be recordings for the whole duration of the call. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
Refused Call was refused, not answered by an Agent/User it was presented to (but may have been answered by another). All Call List (User) None None None
Route Path Name The Contact Name with the addition of any route information which has been pre-pended by the PBX. ~.pbx.kazoo.name.~,
Teams		 Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Incoming Calls by Route Path Name, Teams Call List		 None None None
Route Path Number The Outside Number with the addition of any route information which has been pre-pended by the PBX. ~.pbx.kazoo.name.~,
Teams		 Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Incoming Calls by Route Path Number, Teams Call List		 None None None
Segments The sequence number of a specific call segment within a call. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
Short Answered A call is designated as Short Answered if the Talk Time is less than the Short Answered threshold value. The Short Answered call threshold is a configurable setting which can be used to control which calls are classed as Short Answered calls. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List
Teams Call List (User)		 None None None
Short Ringing A call is designated as Short Ringing when it is not answered and has a ring duration less than the Short Ringing call threshold. The Short Ringing call threshold is a configurable setting which can be used to control which calls are classed as Short Ringing calls. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List		 None None None
State The state/province for the Caller ID number (NANPA region only). All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Calls by State/Province
Teams Call List, Teams Call List (User)		 None None None
Transferred Out Indicates whether the call was transferred out to another device. All Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk)		 None None None
Trunk to Trunk A call that includes both an incoming and outgoing trunks. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List		 None None None

Call Info (Advanced) #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
Account ID The ID of the communication system being monitored. All Agent Away Reason Summary, Agent Status Detail, Agent Status Summary
Agent Summary, Call Cost by User, Call List (Abandoned Calls)
Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls)
Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter)
Call List (Unreturned Abandoned Calls), Calls by Account, Calls by Billing Code
Calls by Device, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls Completed by Agent, Calls Completed by User
Queue Performance, Service Level by Account, Teams Call List
Teams Call List (User), Teams Calls by External Tenant, Teams Calls by Meeting
Teams Calls by User		 None None None
Account Name The name of the communication system being monitored. All Agent Away Reason Summary, Agent Status Detail, Agent Status Summary
Agent Summary, Call Cost by User, Call List (Abandoned Calls)
Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls)
Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter)
Call List (Unreturned Abandoned Calls), Calls by Account, Calls by Billing Code
Calls by Device, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls Completed by Agent, Calls Completed by User
Queue Performance, Service Level by Account, Teams Call List
Teams Call List (User), Teams Calls by External Tenant, Teams Calls by Meeting
Teams Calls by User		 None None None
Call ID The telephone system's unique ID for this call. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
Connection ID The unique ID of the connection. All Call List (User) None None None
Document ID Document ID. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
End Cause The end event reason code received from the telephone system in relation to this call All Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk), Call List (User)		 None None None
Hang-up Cause The call Hang-up Cause provided by the communications platform. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List		 None None None
Interaction ID The PBX Interaction ID. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List		 None None None
Media Server The media server that handled the call on the PBX. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List		 None None None
PBX Type The type of PBX the call was made on. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
Recording ID The call recording ID. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List		 None None None
SIP Call ID The unique SIP Call ID for the call leg. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List		 None None None

Call Rates #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
All Calls Rate The call rate for the period of the report for the total number of calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Answered Calls Rate The call rate for the period of the report for the total number of answered calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Completed Calls Rate The call rate for the period of the report for the total number of completed calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Incoming Answered Rate The call rate for the period of the report for the total number of incoming answered calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Incoming Calls Rate The call rate for the period of the report for the total number of incoming calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Incoming Completed Rate The call rate for the period of the report for the total number of completed calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Incoming Parked Calls Rate The call rate for the period of the report for the total number of incoming parked calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Incoming Unanswered Rate The call rate for the period of the report for the total number of incoming unanswered calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Outgoing Answered Rate The call rate for the period of the report for the total number of outgoing answered calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Outgoing Calls Rate The call rate for the period of the report for the total number of outgoing calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Outgoing Completed Rate The call rate for the period of the report for the total number of outgoing completed calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Outgoing Parked Calls Rate The call rate for the period of the report for the total number of outgoing parked calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Outgoing Unanswered Rate The call rate for the period of the report for the total number of outgoing unanswered calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Parked Calls Rate The call rate for the period of the report for the total number of parked calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Refused Calls Rate The call rate for the period of the report for the total number of refused calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Unanswered Calls Rate The call rate for the period of the report for the total number of unanswered calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None

Call Rates (inc. IC) #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
All Calls Rate (inc. IC) The call rate for the period of the report for the total number of calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Answered Calls Rate (inc. IC) The call rate for the period of the report for the total number of answered calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Completed Calls Rate (inc. IC) The call rate for the period of the report for the total number of completed calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Incoming Answered Rate (inc. IC) The call rate for the period of the report for the total number of incoming answered calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Incoming Calls Rate (inc. IC) The call rate for the period of the report for the total number of incoming calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Incoming Completed Rate (inc. IC) The call rate for the period of the report for the total number of completed calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Incoming Unanswered Rate (inc. IC) The call rate for the period of the report for the total number of incoming unanswered calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Outgoing Answered Rate (inc. IC) The call rate for the period of the report for the total number of outgoing answered calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Outgoing Calls Rate (inc. IC) The call rate for the period of the report for the total number of outgoing calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Outgoing Completed Rate (inc. IC) The call rate for the period of the report for the total number of outgoing completed calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Outgoing Unanswered Rate (inc. IC) The call rate for the period of the report for the total number of outgoing unanswered calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Refused Calls Rate (inc. IC) The call rate for the period of the report for the total number of refused calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Unanswered Calls Rate (inc. IC) The call rate for the period of the report for the total number of unanswered calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None

Call Tag Data #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
Tag Value The value of the interaction tag All Call Tag Summary None None None

Call Times #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
Answer Time The time and date that this call or call segment was answered. This will be empty if the call was not answered. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
Call Duration The total duration for this call or call segment including ring, hold and talk durations. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Calls by Duration, Teams Call List, Teams Call List (User)
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User		 None None None
Conference/Meeting Early Start The conference or meeting early start time. Teams Teams Call List, Teams Call List (User) None None None
Conference/Meeting Overrun The conference or meeting overrun time. Teams Teams Call List, Teams Call List (User) None None None
Conference/Meeting Scheduled Duration The conference or meeting number scheduled duration. Teams Teams Call List, Teams Call List (User), Teams Calls by Meeting None None None
Conference/Meeting Scheduled End Time The conference or meeting scheduled end time. Teams Teams Call List, Teams Call List (User) None None None
Conference/Meeting Scheduled Start Time The conference or meeting scheduled start time. Teams Teams Call List, Teams Call List (User) None None None
End Time The time of day that this call or call segment ended. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
First Answer Time The first time a call was answered during the report period (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None User,
Agent,
Queue		 None
First End Time The first time a call ended during the report period (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None User,
Agent,
Queue		 None
First Start Time The first time a call started during the report period (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None User,
Agent,
Queue		 None
Hold Time The total time this call segment spent on hold. ~.pbx.kazoo.name.~,
Teams		 Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Calls by Hold Time, Teams Call List		 None None None
Last Answer Time The time the last call was answered during the report period (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None User,
Agent,
Queue		 None
Last Answered End Time The time the last answered call ended during the report period (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None User,
Agent,
Queue		 None
Last End Time The time the last call ended during the report period (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None User,
Agent,
Queue		 None
Last Start Time The time the last call started during the report period (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None User,
Agent,
Queue		 None
Parked Time The total time this call segment spent parked. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List		 None None None
Ring Time The ring duration of the call or call segment. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Calls by Ring Time, Teams Call List		 None None None
Start Time The time the call or call segment started ringing. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Detail, Call List (Abandoned Calls), Call List (Internal)
Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented)
Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented)
Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Month
Calls by Time, Calls by Week, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Service Level by Day
Service Level by Day & Time, Service Level by Time, Teams Call List
Teams Call List (User), Trunk Usage		 None None None
Talk Time The duration this call segment was in the answered state. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Calls by Talk Time, Teams Call List, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None None None

Call Times (%) #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
% Hold Time The Total Hold Time as a percentage of Total Call Duration. ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls)
Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls)
Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter)
Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Call List, Teams Calls by External Tenant, Teams Calls by Meeting
Teams Calls by User, Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Hold Time (inc. IC) The Total Hold Time (inc. IC) as a percentage of Total Call Duration (inc. IC). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Parked Time The Total Parked Time as a percentage of Total Call Duration. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Call List, Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
% Parked Time (inc. IC) The Total Parked Time (inc. IC) as a percentage of Total Call Duration (inc. IC). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
% Ring Time The Total Ring Time as a percentage of Total Call Duration. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls)
Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls)
Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter)
Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Call List, Teams Calls by External Tenant, Teams Calls by Meeting
Teams Calls by User, Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Ring Time (inc. IC) The Total Ring Time as a percentage of Total Call Duration (inc. IC). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Talk Time The Talk Time as a percentage of Total Call time (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls)
Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls)
Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter)
Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Call List, Teams Calls by External Tenant, Teams Calls by Meeting
Teams Calls by User, Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Talk Time (inc. IC) The Talk Time as a percentage of Total Call time including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None

Call Times (Average) #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
Avg Call Duration The average call duration for all external calls, whether they were answered or not. This includes all incoming and outgoing calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Avg Conferences Overran The average time a conference or meeting overran their scheduled time (external calls only). Teams None Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Avg Hold Time The average hold duration for all calls (external calls only). ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Avg Hold Time In The average hold duration for all incoming calls (external calls only). ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Avg Hold Time Out The average hold duration for all outgoing calls (external calls only). ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent		 None
Avg Idle Duration The average idle duration for the User for this time period (external calls only). All Call Cost by User, Calls by Device, Calls by Parking Slot
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls Completed by Agent, Calls Completed by User, Teams Calls by User		 None None None
Avg Incoming Call Duration The average call duration for all incoming calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Avg Outgoing Call Duration The average call duration for all outgoing calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent		 None
Avg Parked Time The average parked duration for all calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Avg Parked Time Abandoned The average parked duration for an adandoned call (external calls only). All None Single Stat,
Dual Stat Cycling,
Ticker		 None None
Avg Parked Time In The average parked duration for all incoming calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Avg Parked Time Out The average parked duration for all outgoing calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Avg Ring Time The average amount of time calls spend ringing (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Avg Ring Time Abandoned The average amount of ring time on Abandoned calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Avg Ring Time In The average amount of ring time on incoming calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Avg Ring Time Out The average amount of ring time on outgoing calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent		 None
Avg Talk Time The average talk time for all calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Avg Talk Time In The average talk time for all incoming calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Avg Talk Time Out The average talk time for all outgoing calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent		 None

Call Times (Average) (inc. IC) #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
Avg Call Duration (inc. IC) The average call duration for all calls, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Avg Conferences Overran (inc. IC) The average time a conference or meeting overran their scheduled time, including internal calls. Teams Teams Calls by Meeting Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Avg Hold Time (inc. IC) The average hold duration for all calls including internal calls. ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Avg Hold Time In (inc. IC) The average hold duration for all incoming calls including internal calls. ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Avg Hold Time Out (inc. IC) The average hold duration for all outgoing calls including internal calls. ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Avg Idle Duration (inc. IC) The average idle duration for this User for this time period (including internal call). All Call Cost by User, Calls by Device, Calls by Parking Slot
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls Completed by Agent, Calls Completed by User, Teams Calls by User		 None None None
Avg Incoming Call Duration (inc. IC) The average call duration for all incoming calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Avg Outgoing Call Duration (inc. IC) The average call duration for all outgoing calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent		 None
Avg Parked Time (inc. IC) The average parked duration for all calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Avg Parked Time In (inc. IC) The average parked duration for all incoming calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Avg Parked Time Out (inc. IC) The average parked duration for all outgoing calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Avg Ring Time (inc. IC) The average amount of ring time on calls, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Avg Ring Time In (inc. IC) The average amount of ring time on incoming calls, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Avg Ring Time Out (inc. IC) The average amount of ring time on outgoing calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Avg Talk Time (inc. IC) The average talk time for all calls ,including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Avg Talk Time In (inc. IC) The average talk time for all incoming calls, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Avg Talk Time Out (inc. IC) The average talk time for all outgoing calls, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None

Call Times (Min/Max) #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
Longest Call Duration The duration of the call with the longest duration (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Longest Hold Time The longest a call was on hold (external calls only). ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Longest Hold Time In The longest an incoming call was on hold (external calls only). ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Longest Hold Time Out The longest an outgoing call was on hold (external calls only). ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent		 None
Longest Incoming Call Duration The duration of the call with the longest duration (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Longest Outgoing Call Duration The longest duration for a single outgoing call (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent		 None
Longest Parked Time The longest a call was parked (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Longest Parked Time Abandoned The longest a call was parked that was abandoned. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Longest Parked Time In The longest an incoming call was parked (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Longest Parked Time Out The longest an outgoing call was parked (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Longest Ring Time The longest any call was ringing (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Longest Ring Time Abandoned The ring time of the longest ringing abandoned call. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Longest Ring Time In The longest any incoming call was ringing (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Longest Ring Time Out The longest any outgoing call was ringing (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent		 None
Longest Talk Time The longest time a single call spent in the talking state (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Longest Talk Time In The longest time a single incoming call spent in the talking state (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Longest Talk Time Out The longest time a single outgoing call spent in the connected state (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent		 None
Max Conferences Overran The longest time a conference or meeting overran their scheduled time (external calls only). Teams None Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Shortest Call Duration The shortest duration for a single call (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Shortest Hold Time The shortest hold time for a single call (external calls only). ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Shortest Hold Time In The shortest hold time for a single incoming call (external calls only). ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Shortest Hold Time Out The shortest hold time for a single outgoing call (external calls only). ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent		 None
Shortest Incoming Call Duration The shortest duration for a single incoming call (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Shortest Outgoing Call Duration The shortest duration for a single outgoing call (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent		 None
Shortest Parked Time The shortest parked time for a single call (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Shortest Parked Time Abandoned The shortest parked time for a single abandoned call (external calls only). All None Single Stat,
Dual Stat Cycling,
Ticker		 None None
Shortest Parked Time In The shortest parked time for a single incoming call (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Shortest Parked Time Out The shortest parked time for a single outgoing call (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Shortest Ring Time The shortest ring time for a single call (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Shortest Ring Time Abandoned The shortest ring time for an abandoned call. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Shortest Ring Time In The shortest ring time for a single incoming call (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Shortest Ring Time Out The shortest ring time for a single outgoing call (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent		 None
Shortest Talk Time The shortest time a single call spent in the talking state (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Shortest Talk Time In The shortest time a single incoming call spent in the talking state (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Shortest Talk Time Out The shortest time a single outgoing call spent in the talking state (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent		 None

Call Times (Min/Max) (inc. IC) #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
First Answer Time (inc. IC) The first time a call was answered during the report period, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
First End Time (inc. IC) The first time a call ended during the report period, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
First Start Time (inc. IC) The first time a call started during the report period, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Last Answer Time (inc. IC) The time the last call was answered during the report period, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Last Answered End Time (inc. IC) The time the last answered call ended during the report period, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Last End Time (inc. IC) The time the last call ended during the report period, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Last Start Time (inc. IC) The time the last call started during the report period, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Longest Call Duration (inc. IC) The longest duration for a single call, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Longest Hold Time (inc. IC) The longest a call was on hold, including internal calls. ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Longest Hold Time In (inc. IC) The longest an incoming call was on hold, including internal calls. ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Longest Hold Time Out (inc. IC) The longest an outgoing call was on hold, including internal calls. ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Longest Incoming Call Duration (inc. IC) The longest duration for a single incoming call, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Longest Outgoing Call Duration (inc. IC) The longest duration for a single outgoing call, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Longest Parked Time (inc. IC) The longest a call was parked, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Longest Parked Time In (inc. IC) The longest an incoming call was parked, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Longest Parked Time Out (inc. IC) The longest an outgoing call was parked, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Longest Ring Time (inc. IC) The longest any call was ringing, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Longest Ring Time In (inc. IC) The longest any incoming call was ringing, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Longest Ring Time Out (inc. IC) The longest any outgoing call was ringing, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Longest Talk Time (inc. IC) The longest time a single call spent in the connected state, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Longest Talk Time In (inc. IC) The longest time a single incoming call spent in the connected state, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Longest Talk Time Out (inc. IC) The longest time a single outgoing call spent in the connected state, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Max Conferences Overran (inc. IC) The longest time a conference or meeting overran their scheduled time, including internal calls. All Teams Calls by Meeting None None None
Shortest Call Duration (inc. IC) The shortest duration for a single call, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Shortest Hold Time (inc. IC) The shortest hold time for a single call, including internal calls. ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Shortest Hold Time In (inc. IC) The shortest hold time for a single incoming call, including internal calls. ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Shortest Hold Time Out (inc. IC) The shortest hold time for a single outgoing call, including internal calls. ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Shortest Incoming Call Duration (inc. IC) The shortest duration for a single incoming call, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Shortest Outgoing Call Duration (inc. IC) The shortest duration for a single outgoing call, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Shortest Parked Time (inc. IC) The shortest parked time for a single call, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Shortest Parked Time In (inc. IC) The shortest parked time for a single incoming call, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Shortest Parked Time Out (inc. IC) The shortest parked time for a single outgoing call, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Shortest Ring Time (inc. IC) The shortest ring time for a single call, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Shortest Ring Time In (inc. IC) The shortest ring time for a single incoming call, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Shortest Ring Time Out (inc. IC) The shortest ring time for a single outgoing call, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Shortest Talk Time (inc. IC) The shortest time a single call spent in the talking state, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Shortest Talk Time In (inc. IC) The shortest time a single incoming call spent in the talking state, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Shortest Talk Time Out (inc. IC) The shortest time a single outgoing call spent in the talking state, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None

Call Times (Total) #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
Total Call Duration The cumulative Call Duration for all calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Total Hold Time The total call time on hold (external calls only). ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Total Hold Time In The total incoming call time on hold (external calls only). ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Total Hold Time Out The total outgoing call time on hold (external calls only). ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent		 None
Total Idle Duration The total idle duration for the User for this time period (external calls only). All Call Cost by User, Calls by Device, Calls by Parking Slot
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls Completed by Agent, Calls Completed by User, Teams Calls by User		 None None None
Total Incoming Call Duration The cumulative Call Duration for all incoming calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Total Outgoing Call Duration The cumulative Call Duration for all outgoing calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent		 None
Total Parked Time The total call time parked (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Total Parked Time In The total incoming call time parked (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Total Parked Time Out The total outgoing call time parked (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Total Ring Time Total time that calls were Ringing (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Total Ring Time Abandoned Total time that abandoned calls were Ringing. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Total Ring Time In Total time that incoming calls were Ringing (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Total Ring Time Out Total time that outgoing calls were Ringing (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent		 None
Total Talk Time Total talk time (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Total Talk Time In Total incoming talk time (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Total Talk Time Out Total outgoing talk time (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent		 None
Total Talk Time Trunk-Trunk The cumulative %%Tlk%% of trunk to trunk calls. All None Single Stat,
Dual Stat Cycling,
Ticker		 None None

Call Times (Total) (inc. IC) #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
Total Call Duration (inc. IC) The cumulative Call Duration for all calls, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Total Hold Time (inc. IC) The total call time on hold including internal calls. ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Total Hold Time In (inc. IC) The total incoming call time on hold including internal calls. ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Total Hold Time Out (inc. IC) The total outgoing call time on hold including internal calls. ~.pbx.kazoo.name.~,
Teams		 Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Total Idle Duration (inc. IC) The total idle duration for the User for this time period (including internal calls). All Call Cost by User, Calls by Device, Calls by Parking Slot
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls Completed by Agent, Calls Completed by User, Teams Calls by User		 None None None
Total Incoming Call Duration (inc. IC) The cumulative Call Duration for all incoming calls, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Total Outgoing Call Duration (inc. IC) The cumulative Call Duration for all outgoing calls, including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Total Parked Time (inc. IC) The total call time parked including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Total Parked Time In (inc. IC) The total incoming call time parked including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Total Parked Time Out (inc. IC) The total outgoing call time parked including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Call Cost by Number, Call Cost by Number Type
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 None None
Total Ring Time (inc. IC) Total time that calls were Ringing including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Total Ring Time In (inc. IC) Total time that incoming calls were Ringing including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Total Ring Time Out (inc. IC) Total time that outgoing calls were Ringing including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent		 None
Total Talk Time (inc. IC) Total talk time including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Total Talk Time In (inc. IC) Total incoming talk time including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
Total Talk Time Out (inc. IC) Total outgoing talk time including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None

Call Totals #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
Abandoned Calls The total number of Abandoned Calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
All Calls The total number of calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Answered Calls The total number of calls answered (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Completed Calls The total number of completed calls (external calls only). All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None User,
Agent		 None
Conference Calls The total number of conference calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Conferences Overran The total number of conference or meetings that overrun their scheduled time (external calls only). Teams None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Conferences Overran (inc. IC) The total number of conference or meetings that overrun their scheduled time, including internal calls. Teams Teams Calls by Meeting Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Contact Matches The total number of calls that have one or more contact matches. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by Device, Calls by DID, Calls by Duration
Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by Agent
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Calls by External Tenant, Teams Calls by Meeting
Teams Calls by User, Top Dialed Numbers, Top Received Numbers		 None None None
Incoming Answered The total number of incoming calls answered (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Incoming Calls The total number of incoming calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Incoming Completed The total number of incoming completed calls (external calls only). All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None User,
Agent,
Queue		 None
Incoming Unanswered The total number of incoming calls unanswered (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Incoming with Caller ID Total number of Incoming calls with CLI presented. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Outgoing Answered Total number of Outgoing calls answered (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent		 Over Time
Outgoing Calls Total number of Outgoing calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent		 Over Time
Outgoing Completed Total number of Outgoing calls completed (external calls only). All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None User,
Agent		 None
Outgoing Unanswered Total number of Outgoing calls unanswered (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent		 Over Time
Overflowed In Total Calls that Overflowed In (external calls only). All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None User,
Agent,
Queue		 None
Overflowed Out Total Calls that Overflowed Out (external calls only). All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None User,
Agent,
Queue		 None
Overflowed Out To VM The total number of calls overflowed to voicemil from this device (external calls only). All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None User,
Agent,
Queue		 None
Refused Calls Total number of refused calls (external calls only). All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Device, Calls by Parking Slot, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Teams Calls by External Tenant, Teams Calls by Meeting
Teams Calls by User		 None User,
Agent		 None
Short Answered Calls Total number of Short Answered calls (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Short Ringing Calls The total number of incoming Short Ringing calls (external calls only). All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Total Incoming Parked The total number of incoming calls parked (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Total Outgoing Parked The total number of outgong calls parked (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent		 None
Total Parked The total number of calls parked (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
Total Parked Abandoned The total number of calls parked which were abandoned when parked. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
Transferred In The total number of Transferred In to this device (external calls only). All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None User,
Agent,
Queue		 None
Transferred Out The total number of Transferred Out from this device (external calls only). All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None User,
Agent,
Queue		 None
Trunk to Trunk Calls The total number of calls that include both an incoming and outgoing trunks. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by Device, Calls by DID
Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type
Calls by Parking Slot, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None Over Time
Unanswered Calls The total number of calls unanswered (external calls only). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Unreturned Abandoned Calls The total number of Abandoned Calls (external calls only), that have not been returned. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
Unreturned Abandoned Calls (no filter) The total number of Abandoned Calls (external calls only) not returned, the return call is not filtered. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None

Call Totals (%) #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
% Abandoned Calls The number of Abandoned Calls as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Answered The number of Answered Calls as a percentage of All Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Completed The number of Completed Calls calls as a percentage of All Calls. All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None User,
Agent		 None
% Conference Calls The number of Conference Calls as a percentage of All Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Incoming Answered The number of Incoming Answered calls as a percentage of All Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Incoming Calls The number of Incoming Calls as a percentage of All Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Incoming Completed The number of Incoming Completed calls as a percentage of Incoming Calls. All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None User,
Agent		 None
% Incoming Parked The number of Total Incoming Parked calls as a percentage of All Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
% Incoming Unanswered The number of Incoming Unanswered calls as a percentage of All Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Incoming with Caller ID The number of Incoming with Caller ID as a percentage of Incoming Calls. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Matched Calls The number of Contact Matches as a percentage of All Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by Device, Calls by DID, Calls by Duration
Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by Agent
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Calls by External Tenant, Teams Calls by Meeting
Teams Calls by User, Top Dialed Numbers, Top Received Numbers		 None None None
% Outgoing Answered The number of Outgoing Answered as a percentage of Outgoing Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent		 None
% Outgoing Calls The number of Outgoing Calls as a percentage of All Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent		 None
% Outgoing Completed The number of Outgoing Completed calls as a percentage of Outgoing Calls. All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None User,
Agent		 None
% Outgoing Parked The number of Total Outgoing Parked calls as a percentage of All Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
% Outgoing Unanswered The number of Outgoing Unanswered as a percentage of Outgoing Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent		 None
% Parked The number of Total Parked as a percentage of All Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
% Refused Calls The number of Refused Calls as a percentage of Incoming Calls. All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Device, Calls by Parking Slot, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Teams Calls by External Tenant, Teams Calls by Meeting
Teams Calls by User		 None User,
Agent		 None
% Short Answered Calls The number of Short Answered Calls as a percentage of All Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Unanswered The number of Unanswered Calls as a percentage of All Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None

Call Totals (%) (inc. IC) #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
% Answered (inc. IC) The number of Answered Calls (inc. IC) as a percentage of All Calls (inc. IC). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Completed (inc. IC) The number of Completed Calls (inc. IC) calls as a percentage of All Calls (inc. IC). All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None User,
Agent		 None
% Conference Calls (inc. IC) The number of Conference Calls (inc. IC) as a percentage of All Calls (inc. IC). All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% External (inc. IC) The number of All Calls (external only) as a percentage of All Calls (inc. IC). All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Incoming Answered (inc. IC) The number of Incoming Answered (inc. IC) calls as a percentage of All Calls (inc. IC). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Incoming Calls (inc. IC) The number of Incoming Calls (inc. IC) as a percentage of All Calls (inc. IC). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Incoming Completed (inc. IC) The number of Incoming Completed (inc. IC) calls as a percentage of All Calls (inc. IC). All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None User,
Agent		 None
% Incoming Unanswered (inc. IC) The number of Incoming Unanswered (inc. IC) calls as a percentage of All Calls (inc. IC). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Intercom Calls The number of Internal Calls as a percentage of All Calls (inc. IC). All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Outgoing Answered (inc. IC) The number of Outgoing Answered (inc. IC) as a percentage of Outgoing Calls (inc. IC). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent		 None
% Outgoing Calls (inc. IC) The number of Outgoing Calls as a percentage of All Calls (inc. IC). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent		 None
% Outgoing Completed (inc. IC) The number of Outgoing Completed (inc. IC) calls as a percentage of Outgoing Calls (inc. IC). All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None User,
Agent		 None
% Outgoing Unanswered (inc. IC) The number of Outgoing Unanswered (inc. IC) as a percentage of Outgoing Calls (inc. IC). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent		 None
% Parked (inc. IC) The number of totParkdIncInt as a percentage of All Calls. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
% Refused Calls (inc. IC) The number of Refused Calls (inc. IC) as a percentage of Incoming Calls (inc. IC). All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Device, Calls by Parking Slot, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Teams Calls by External Tenant, Teams Calls by Meeting
Teams Calls by User		 None User,
Agent		 None
% Short Answered Calls (inc. IC) The number of Short Answered Calls (inc. IC) as a percentage of All Calls (inc. IC). All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Unanswered (inc. IC) The number of Unanswered Calls (inc. IC) as a percentage of All Calls (inc. IC). All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None

Call Totals (Current Period) #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
Abandoned Calls (Current Period) Total Incoming Calls Abandoned within Rate. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Calls (Current Period) The total number of calls within rate. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Incoming Answered (Current Period) Total Calls Answered within Rate period. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Incoming Calls (Current Period) The total number of incoming calls within the Call Rate Period. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Outgoing Answered (Current Period) Total Outgoing Calls Answered within Rate. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent		 None
Outgoing Calls (Current Period) Total Outgoing calls within Rate (in last rate time period [default 60 minutes]). All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent		 None
Parked Calls (Current Period) Parked Calls (Current Period) All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent		 None

Call Totals (inc. IC) #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
All Calls (inc. IC) The total number of calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Answered Calls (inc. IC) The total number of calls answered including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Completed Calls (inc. IC) The total number of completed calls, including internal calls. All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None User,
Agent		 None
Conference Calls (inc. IC) Total number of Conference calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Incoming Answered (inc. IC) The total number of incoming calls answered including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None Over Time
Incoming Calls (inc. IC) The total number of incoming calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None Over Time
Incoming Completed (inc. IC) The total number of incoming completed calls including internal calls. All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None None None
Incoming Unanswered (inc. IC) The total number of incoming calls unanswered including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None Over Time
Internal Calls Total number of Internal Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Outgoing Answered (inc. IC) Total number of Outgoing calls answered including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None Over Time
Outgoing Calls (inc. IC) Total number of Outgoing calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None Over Time
Outgoing Completed (inc. IC) Total number of Outgoing calls completed including internal calls. All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None None None
Outgoing Unanswered (inc. IC) Total number of Outgoing calls unanswered including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None Over Time
Overflowed In (inc. IC) Total Calls that Overflowed In including internal calls. All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None User,
Agent,
Queue		 None
Overflowed Out (inc. IC) Total Calls that Overflowed Out including internal calls. All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None User,
Agent,
Queue		 None
Overflowed Out To VM (inc. IC) The total number of calls overflowed to voicemail from this device, including internal calls. All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None User,
Agent,
Queue		 None
Refused Calls (inc. IC) Total number of refused calls including internal calls. All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Device, Calls by Parking Slot, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Teams Calls by External Tenant, Teams Calls by Meeting
Teams Calls by User		 None User,
Agent		 None
Short Answered Calls (inc. IC) Total number of Short Answered calls including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Transferred In (inc. IC) The total number of Transferred In to this device, including internal calls. All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None User,
Agent,
Queue		 None
Transferred Out (inc. IC) The total number of Transferred Out from this device, including internal calls. All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None User,
Agent,
Queue		 None
Unanswered Calls (inc. IC) The total number of calls uunanswered including internal calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time

Contact Info #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
Company Name The company name of the matched contact. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
Contact Name The full name of the matched contact. If there is no contact match, this will be the Caller ID Name. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
Contact Tag 1 The data from tag field 1 of the matching contact record for this call. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
Contact Tag 10 The data from tag field 10 of the matching contact record for this call. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
Contact Tag 2 The data from tag field 2 of the matching contact record for this call. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
Contact Tag 3 The data from tag field 3 of the matching contact record for this call. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
Contact Tag 4 The data from tag field 4 of the matching contact record for this call. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
Contact Tag 5 The data from tag field 5 of the matching contact record for this call. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
Contact Tag 6 The data from tag field 6 of the matching contact record for this call. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
Contact Tag 7 The data from tag field 7 of the matching contact record for this call. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
Contact Tag 8 The data from tag field 8 of the matching contact record for this call. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
Contact Tag 9 The data from tag field 9 of the matching contact record for this call. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
CRM ID The reference of the matched contact in an external CRM system. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
Email The email address of the matched contact. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None
Job Title The job title of the matched contact. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List, Teams Call List (User)		 None None None

Miscellaneous #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
Current Date The current date. The time is controlled by the time zone configured for the account. All None Single Stat,
Dual Stat Cycling,
Ticker		 None None
Current Date / Time The current date and time. The time is controlled by the time zone configured for the account. All None Single Stat,
Dual Stat Cycling,
Ticker		 None None
Current Time Current Time. The time is controlled by the time zone configured for the account. All None Single Stat,
Dual Stat Cycling,
Ticker		 None None
Current Year Current Year. The time is controlled by the time zone configured for the account. All None Single Stat,
Dual Stat Cycling,
Ticker		 None None
Day of Month The day of the month in numeric format e.g 01 is the 1st of the month. The time is controlled by the time zone configured for the account. All None Single Stat,
Dual Stat Cycling,
Ticker		 None None
Day of Week The day of the week in string format e.g Wednesday. The time is controlled by the time zone configured for the account. All None Single Stat,
Dual Stat Cycling,
Ticker		 None None
Manual Text Manual text can be configured by the user to display targets, messages etc. Limited to 1,000 characters. All None Single Stat,
Dual Stat Cycling,
Ticker		 None None

Report's Call Totals (%) #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
% Total Abandoned The number of Abandoned Calls as a percentage of the Abandoned Calls for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total All Calls The number of All Calls as a percentage of the total number of All Calls on the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Answered Calls The number of Answered Calls as a percentage of the total number of Answered Calls on the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Completed Calls The number of Completed Calls as a percentage of the total number of Completed Calls on the report. All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None None None
% Total Conference Calls The number of Conference Calls as a percentage of the Conference Calls for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Incoming Answered The number of Incoming Answered as a percentage of the total number of Incoming Answered on the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Incoming Calls The number of Incoming Calls as a percentage of the total number of Incoming Calls on the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Incoming Completed The number of Incoming Completed as a percentage of the Incoming Completed for the report. All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None None None
% Total Incoming Parked The number of Total Incoming Parked as a percentage of the total number of Total Parked on the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Incoming Unanswered The number of Incoming Unanswered as a percentage of the total number of Incoming Unanswered on the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Matched Calls The number of Contact Matches as a percentage of the All Calls for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by Device, Calls by DID, Calls by Duration
Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by Agent
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Calls by External Tenant, Teams Calls by Meeting
Teams Calls by User, Top Dialed Numbers, Top Received Numbers		 None None None
% Total Outgoing Answered The number of Outgoing Answered as a percentage of the Outgoing Answered for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Outgoing Calls The number of Outgoing Calls as a percentage of the Outgoing Calls for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Outgoing Completed The number of Outgoing Completed as a percentage of the Outgoing Completed for the report. All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None None None
% Total Outgoing Parked The number of Total Outgoing Parked as a percentage of the total number of Total Parked on the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Outgoing Unanswered The number of Outgoing Unanswered as a percentage of the Outgoing Unanswered for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Parked The number of Total Parked as a percentage of the total number of Total Parked on the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Parked Abandoned The number of Total Parked Abandoned as a percentage of the total number of Total Parked on the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Refused Calls The number of Refused Calls as a percentage of the Refused Calls for the report. All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Device, Calls by Parking Slot, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Teams Calls by External Tenant, Teams Calls by Meeting
Teams Calls by User		 None None None
% Total Short Answered Calls The number of Short Answered Calls as a percentage of the Short Answered Calls for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Unanswered Calls The number of Unanswered Calls as a percentage of the total number of Unanswered Calls on the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None

Report's Call Totals (%) (inc. IC) #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
% Total All Calls (inc. IC) The number of All Calls (inc. IC) as a percentage of the total number of All Calls (inc. IC) on the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Answered Calls (inc. IC) The number of Answered Calls (inc. IC) as a percentage of the total number of Answered Calls (inc. IC) on the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total CompIeted Calls (inc. IC) The number of Completed Calls (inc. IC) as a percentage of the total number of Completed Calls (inc. IC) on the report. All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None None None
% Total Conference Calls (inc. IC) The number of Conference Calls (inc. IC) as a percentage of the Conference Calls (inc. IC) for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Incoming Answered (inc. IC) The number of Incoming Answered (inc. IC) as a percentage of the total number of Incoming Answered (inc. IC) on the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Incoming Calls (inc. IC) The number of Incoming Calls (inc. IC) as a percentage of the Incoming Calls (inc. IC) for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Incoming CompIeted (inc. IC) The number of Incoming Completed (inc. IC) as a percentage of the Incoming Completed (inc. IC) for the report. All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None None None
% Total Incoming Unanswered (inc. IC) The number of Incoming Unanswered (inc. IC) as a percentage of the total number of Incoming Unanswered (inc. IC) on the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Outgoing Answered (inc. IC) The number of Outgoing Answered (inc. IC) as a percentage of the Outgoing Answered (inc. IC) for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Outgoing Calls (inc. IC) The number of Outgoing Calls (inc. IC) as a percentage of the Outgoing Calls (inc. IC) for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Outgoing Completed (inc. IC) The number of Outgoing Completed (inc. IC) as a percentage of the Outgoing Completed (inc. IC) for the report. All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Billing Code, Calls by Device, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User		 None None None
% Total Outgoing Unanswered (inc. IC) The number of Outgoing Unanswered (inc. IC) as a percentage of the Outgoing Unanswered (inc. IC) for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Refused Calls (inc. IC) The number of Refused Calls (inc. IC) as a percentage of the Refused Calls (inc. IC) for the report. All Agent Status Summary, Agent Summary, Call Cost by User
Calls by Device, Calls by Parking Slot, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent
Calls Completed by User, Teams Calls by External Tenant, Teams Calls by Meeting
Teams Calls by User		 None None None
% Total Short Answered Calls (inc. IC) The number of Short Answered Calls (inc. IC) as a percentage of the Short Answered Calls (inc. IC) for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Unanswered Calls (inc. IC) The number of Unanswered Calls (inc. IC) as a percentage of the total number of Unanswered Calls (inc. IC) on the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None

Report's Service Level Totals (%) #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
% Total Abandoned > SLOver The number of Abandoned > SLOver as a percentage of the Abandoned > SLOver for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Abandoned ≤ SL1 The number of Abandoned ≤ SL1 as a percentage of the Abandoned ≤ SL1 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Abandoned ≤ SL10 The number of Abandoned ≤ SL10 as a percentage of the Abandoned ≤ SL10 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Abandoned ≤ SL11 The number of Abandoned ≤ SL11 as a percentage of the Abandoned ≤ SL11 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Abandoned ≤ SL12 The number of Abandoned ≤ SL12 as a percentage of the Abandoned ≤ SL12 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Abandoned ≤ SL2 The number of Abandoned ≤ SL2 as a percentage of the Abandoned ≤ SL2 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Abandoned ≤ SL3 The number of Abandoned ≤ SL3 as a percentage of the Abandoned ≤ SL3 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Abandoned ≤ SL4 The number of Abandoned ≤ SL4 as a percentage of the Abandoned ≤ SL4 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Abandoned ≤ SL5 The number of Abandoned ≤ SL5 as a percentage of the Abandoned ≤ SL5 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Abandoned ≤ SL6 The number of Abandoned ≤ SL6 as a percentage of the Abandoned ≤ SL6 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Abandoned ≤ SL7 The number of Abandoned ≤ SL7 as a percentage of the Abandoned ≤ SL7 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Abandoned ≤ SL8 The number of Abandoned ≤ SL8 as a percentage of the Abandoned ≤ SL8 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Abandoned ≤ SL9 The number of Abandoned ≤ SL9 as a percentage of the Abandoned ≤ SL9 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Answered > SLOver The number of Answered > SLOver as a percentage of the Answered > SLOver for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Answered ≤ SL1 The number of Answered ≤ SL1 as a percentage of the Answered ≤ SL1 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Answered ≤ SL10 The number of Answered ≤ SL10 as a percentage of the Answered ≤ SL10 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Answered ≤ SL11 The number of Answered ≤ SL11 as a percentage of the Answered ≤ SL11 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Answered ≤ SL12 The number of Answered ≤ SL12 as a percentage of the Answered ≤ SL12 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Answered ≤ SL2 The number of Answered ≤ SL2 as a percentage of the Answered ≤ SL2 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Answered ≤ SL3 The number of Answered ≤ SL3 as a percentage of the Answered ≤ SL3 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Answered ≤ SL4 The number of Answered ≤ SL4 as a percentage of the Answered ≤ SL4 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Answered ≤ SL5 The number of Answered ≤ SL5 as a percentage of the Answered ≤ SL5 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Answered ≤ SL6 The number of Answered ≤ SL6 as a percentage of the Answered ≤ SL6 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Answered ≤ SL7 The number of Answered ≤ SL7 as a percentage of the Answered ≤ SL7 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Answered ≤ SL8 The number of Answered ≤ SL8 as a percentage of the Answered ≤ SL8 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None
% Total Answered ≤ SL9 The number of Answered ≤ SL9 as a percentage of the Answered ≤ SL9 for the report. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 None None None

Service Level Totals (%) #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
% Abandoned > SLOver The number of Abandoned > SLOver as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Abandoned ≤ SL1 The number of Abandoned ≤ SL1 as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Abandoned ≤ SL10 The number of Abandoned ≤ SL10 as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Abandoned ≤ SL11 The number of Abandoned ≤ SL11 as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Abandoned ≤ SL12 The number of Abandoned ≤ SL12 as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Abandoned ≤ SL2 The number of Abandoned ≤ SL2 as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Abandoned ≤ SL3 The number of Abandoned ≤ SL3 as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Abandoned ≤ SL4 The number of Abandoned ≤ SL4 as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Abandoned ≤ SL5 The number of Abandoned ≤ SL5 as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Abandoned ≤ SL6 The number of Abandoned ≤ SL6 as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Abandoned ≤ SL7 The number of Abandoned ≤ SL7 as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Abandoned ≤ SL8 The number of Abandoned ≤ SL8 as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Abandoned ≤ SL9 The number of Abandoned ≤ SL9 as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Answered > SLOver The number of Answered ≤ SL1 calls as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Answered > SLOver (Current Period) The number of Answered > SLOver (Current Period) as a percentage of Incoming Calls. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
% Answered ≤ SL1 The number of Answered ≤ SL1 calls as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Answered ≤ SL1 (Current Period) The number of Answered ≤ SL1 (Current Period) as a percentage of Incoming Calls. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
% Answered ≤ SL10 The number of Answered ≤ SL1 calls as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Answered ≤ SL10 (Current Period) The number of Answered ≤ SL10 (Current Period) as a percentage of Incoming Calls. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
% Answered ≤ SL11 The number of Answered ≤ SL1 calls as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Answered ≤ SL11 (Current Period) The number of Answered ≤ SL11 (Current Period) as a percentage of Incoming Calls. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
% Answered ≤ SL12 The number of Answered ≤ SL1 calls as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Answered ≤ SL12 (Current Period) The number of Answered ≤ SL12 (Current Period) as a percentage of Incoming Calls. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
% Answered ≤ SL2 The number of Answered ≤ SL2 calls as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Answered ≤ SL2 (Current Period) The number of Answered ≤ SL2 (Current Period) as a percentage of Incoming Calls. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
% Answered ≤ SL3 The number of Answered ≤ SL3 calls as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Answered ≤ SL3 (Current Period) The number of Answered ≤ SL3 (Current Period) as a percentage of Incoming Calls. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
% Answered ≤ SL4 The number of Answered ≤ SL4 calls as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Answered ≤ SL4 (Current Period) The number of Answered ≤ SL4 (Current Period) as a percentage of Incoming Calls. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
% Answered ≤ SL5 The number of Answered ≤ SL5 calls as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Answered ≤ SL5 (Current Period) The number of Answered ≤ SL5 (Current Period) as a percentage of Incoming Calls. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
% Answered ≤ SL6 The number of Answered ≤ SL6 calls as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Answered ≤ SL6 (Current Period) The number of Answered ≤ SL6 (Current Period) as a percentage of Incoming Calls. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
% Answered ≤ SL6 (Current Period) The number of Answered ≤ SL7 (Current Period) as a percentage of Incoming Calls. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
% Answered ≤ SL7 The number of Answered ≤ SL7 calls as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Answered ≤ SL8 The number of Answered ≤ SL1 calls as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Answered ≤ SL8 (Current Period) The number of Answered ≤ SL8 (Current Period) as a percentage of Incoming Calls. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None
% Answered ≤ SL9 The number of Answered ≤ SL1 calls as a percentage of Incoming Calls. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
% Answered ≤ SL9 (Current Period) The number of Answered ≤ SL9 (Current Period) as a percentage of Incoming Calls. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 None None

Service Levels #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
Abandoned SLOver (Current Period) The total number of incoming calls abandoned within rate but outside service level. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Abandoned > SLOver The total number of incoming calls abandoned outside service level. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Abandoned ≤ SL1 The total number of incoming calls abandoned inside service level 1. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Abandoned ≤ SL1 (Current Period) The total number of incoming calls abandoned within rate and inside service level 1. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Abandoned ≤ SL10 The total number of incoming calls abandoned inside service level 10. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Abandoned ≤ SL10 (Current Period) The total number of incoming calls abandoned within rate but inside service level 10. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Abandoned ≤ SL11 The total number of incoming calls abandoned inside service level 11. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Abandoned ≤ SL11 (Current Period) The total number of incoming calls abandoned within rate but inside service level 11. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Abandoned ≤ SL12 The total number of incoming calls abandoned inside service level 12. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Abandoned ≤ SL12 (Current Period) The total number of incoming calls abandoned within rate but inside service level 12. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Abandoned ≤ SL2 The total number of incoming calls abandoned inside service level 2. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Abandoned ≤ SL2 (Current Period) The total number of incoming calls abandoned within rate and inside service level 2. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Abandoned ≤ SL3 The total number of incoming calls abandoned inside service level 3. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Abandoned ≤ SL3 (Current Period) The total number of incoming calls abandoned within rate and inside service level 3. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Abandoned ≤ SL4 The total number of incoming calls abandoned inside service level 4. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Abandoned ≤ SL4 (Current Period) The total number of incoming calls abandoned within rate and inside service level 4. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Abandoned ≤ SL5 The total number of incoming calls abandoned inside service level 5. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Abandoned ≤ SL5 (Current Period) The total number of incoming calls abandoned within rate and inside service level 5. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Abandoned ≤ SL6 The total number of incoming calls abandoned inside service level 6. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Abandoned ≤ SL6 (Current Period) The total number of incoming calls abandoned within rate and inside service level 6. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Abandoned ≤ SL7 The total number of incoming calls abandoned inside service level 7. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Abandoned ≤ SL7 (Current Period) The total number of incoming calls abandoned within rate but inside service level 7. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Abandoned ≤ SL8 The total number of incoming calls abandoned inside service level 8. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Abandoned ≤ SL8 (Current Period) The total number of incoming calls abandoned within rate but inside service level 8. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Abandoned ≤ SL9 The total number of incoming calls abandoned inside service level 9. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Abandoned ≤ SL9 (Current Period) The total number of incoming calls abandoned within rate but inside service level 9. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Answered > SLOver The total number of Incoming Answered, answered outside service level. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Answered > SLOver (Current Period) The total number of Incoming Answered (Current Period), answered outside service level. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Answered ≤ SL1 The total number of Incoming Answered, answered inside service level 1. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Answered ≤ SL1 (Current Period) The total number of Incoming Answered (Current Period), answered inside service level 1. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Answered ≤ SL10 The total number of Incoming Answered, answered inside service level 10. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Answered ≤ SL10 (Current Period) The total number of Incoming Answered (Current Period), answered inside service level 10. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Answered ≤ SL11 The total number of Incoming Answered, answered inside service level 11. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Answered ≤ SL11 (Current Period) The total number of Incoming Answered (Current Period), answered inside service level 11. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Answered ≤ SL12 The total number of Incoming Answered, answered inside service level 12. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Answered ≤ SL12 (Current Period) The total number of Incoming Answered (Current Period), answered inside service level 12. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Answered ≤ SL2 The total number of Incoming Answered, answered inside service level 2. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Answered ≤ SL2 (Current Period) The total number of Incoming Answered (Current Period), answered inside service level 2. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Answered ≤ SL3 The total number of Incoming Answered, answered inside service level 3. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Answered ≤ SL3 (Current Period) The total number of Incoming Answered (Current Period), answered inside service level 3. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Answered ≤ SL4 The total number of Incoming Answered, answered inside service level 4. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Answered ≤ SL4 (Current Period) The total number of Incoming Answered (Current Period), answered inside service level 4. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Answered ≤ SL5 The total number of Incoming Answered, answered inside service level 5. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Answered ≤ SL5 (Current Period) The total number of Incoming Answered (Current Period), answered inside service level 5. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Answered ≤ SL6 The total number of Incoming Answered, answered inside service level 6. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Answered ≤ SL6 (Current Period) The total number of Incoming Answered (Current Period), answered inside service level 6. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Answered ≤ SL7 The total number of Incoming Answered, answered inside service level 7. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Answered ≤ SL7 (Current Period) The total number of Incoming Answered (Current Period), answered inside service level 7. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Answered ≤ SL8 The total number of Incoming Answered, answered inside service level 8. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Answered ≤ SL8 (Current Period) The total number of Incoming Answered (Current Period), answered inside service level 8. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Answered ≤ SL9 The total number of Incoming Answered, answered inside service level 9. All Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time
Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Device
Calls by DID, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers		 Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 Over Time
Answered ≤ SL9 (Current Period) The total number of Incoming Answered (Current Period), answered inside service level 9. All None Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None

Support #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
Connection ID The Connection ID which can be matched to Realtime Service logs. All None Single Stat,
Dual Stat Cycling,
Ticker		 None None
Connection Time The time at which the tile connected to the Realtime Service. All None Single Stat,
Dual Stat Cycling,
Ticker		 None None
Incrementing Date / Time (UTC) Displays the current UTC Date/Time and updates every second. All None Single Stat,
Dual Stat Cycling,
Ticker		 None None
Real Time Address The URL of the Realtime Service. All None Single Stat,
Dual Stat Cycling,
Ticker		 None None
Responsive Date / Time (UTC) Displays the current UTC Date/Time every time data is received. All None Single Stat,
Dual Stat Cycling,
Ticker		 None None
Server Address The URL of the Identity Portal. All None Single Stat,
Dual Stat Cycling,
Ticker		 None None
Uptime Counter How long the real-time service has been running. Increases by 1 every second. All None Single Stat,
Dual Stat Cycling,
Ticker		 None None

Trunk Usage #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
Trunk Peak Usage The maximum number of trunks in use at any time within the given time period. All Trunk Usage None None None
Trunk Peak Usage Incoming The maximum number of trunks in use at any time within the given time period for Incoming Calls. All Trunk Usage None None None
Trunk Peak Usage Outgoing The maximum number of trunks in use at any time within the given time period for Outgoing Calls. All Trunk Usage None None None
Trunk Percent Usage The maximum percentage of the available trunks in use at any time within the given time period. All Trunk Usage None None None
Trunk Percent Usage Incoming The maximum percentage of the available trunks in use for Incoming Calls at any time within the given time period. All Trunk Usage None None None
Trunk Percent Usage Outgoing The maximum percentage of the available trunks in use for Outgoing Calls at any time within the given time period. All Trunk Usage None None None

Users / Devices #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
Agent Licensed This agent is licensed. All None Single Stat,
Dual Stat Cycling,
Ticker		 User None
Agent Name The names of any agents associated with this call or call segment. For internal or conference calls there may be more than one agent. All Agent Status Detail, Agent Status Summary, Agent Summary
Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk), Call List (User)
Calls Completed by Agent		 None Agent None
Agent Number The Agent Number (Presence ID) of the Agent. All Agent Status Detail, Agent Status Summary, Agent Summary
Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk), Call List (User)
Calls Completed by Agent		 None Agent None
Answering Agent Name The name of the first agent that answered the call (if applicable). All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List		 None None None
Answering Agent Number The number of the first agent that answered the call (if applicable). All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List		 None None None
Answering Device Name The name of the first device the call was answered at. This will be empty if the call was not answered. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
Answering Device Number The number of the first device the call was answered at. This will be empty if the call was not answered. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
Answering Group Name The name of the first user group the call was answered at. This will be empty if the call was not answered. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
Answering User Name The name of the first user the call was answered by. This will be empty if the call was not answered. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List, Teams Call List (User)		 None None None
Answering User Number The number of the first user the call was answered by. This will be empty if the call was not answered. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List
Teams Call List (User)		 None None None
Called User Called Party User Number associated with the call or call segment. All Call List (User), Teams Call List (User) None None None
Called User Name Called Party User Name associated with the call or call segment. All Call List (User), Teams Call List (User) None None None
Calling Agent Name Calling Party Agent Name associated with the call or call segment. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
Calling Agent Number Calling Party Agent Number associated with the call or call segment. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
Calling Device Name Calling Party Device Name associated with the call or call segment. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
Calling Device Number Calling Party Device Number associated with the call or call segment. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
Calling User Name Calling Party User Name associated with the call or call segment. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Teams Call List, Teams Call List (User)		 None None None
Calling User Number Calling Party User Number associated with the call or call segment. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Teams Call List, Teams Call List (User)		 None None None
Conference/Meeting Attendees The conference or meeting number of participants who attended. Teams Teams Call List, Teams Call List (User) None None None
Conference/Meeting Name The conference or meeting name. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List
Teams Call List (User), Teams Calls by Meeting		 None None None
Conference/Meeting Number The conference or meeting number. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List
Teams Call List (User), Teams Calls by Meeting		 None None None
Conference/Meeting Participants The conference or meeting number of participants. Teams Teams Call List, Teams Call List (User) None None None
Device Name The device name(s) that were involved in this call segment. On internal and conference calls there may be more than one device. All Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk), Calls by Device
Teams Call List (User)		 None None None
Device Number The device number(s) that were involved in this call segment. On internal and conference calls there may be more than one device. All Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk), Calls by Device
Teams Call List (User)		 None None None
External Tenant ID The ID of the external tenant. Teams Teams Call List, Teams Call List (User) None None None
External Tenant Name The name of the external tenant. Teams Teams Call List, Teams Call List (User) None None None
First Rang Agent Name The name of the first agent the call rang at. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
First Rang Agent Number The number of the first agent the call rang at. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
First Rang Device Name The name of the first device the call rang at. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
First Rang Device Number The number of the first device the call rang at. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
First Rang Group Name The name of the user group where the call first rang at. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
First Rang User Name The name of the first user the call rang at. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
First Rang User Number The number of the first user the call rang at. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
Last Answering Agent Name The name of the last agent that answered the call (if applicable). All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
Last Answering Agent Number The number of the last agent that answered the call (if applicable). All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
Last Answering Device Name The name of the last device the call was answered at. This will be empty if the call was not answered. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
Last Answering Device Number The number of the last device the call was answered at. This will be empty if the call was not answered. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
Last Answering User Name The name of the last user the call was answered by. This will be empty if the call was not answered. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
Last Answering User Number The number of the last user the call was answered by. This will be empty if the call was not answered. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
Last Rang Agent Name The name of the last agent the call rang at. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
Last Rang Agent Number The number of the last agent the call rang at. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
Last Rang Device Name The name of the last device the call rang at. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
Last Rang Device Number The number of the last device the call rang at. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
Last Rang Group Name The name of the user group where the call last rang at. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
Last Rang User Name The name of the last user the call rang at. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
Last Rang User Number The number of the last user the call rang at. All Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Teams Call List		 None None None
Parked Slot The parking slots the call or call segment has been parked at. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Calls by Parking Slot
Teams Call List		 None None None
Queue Name The name of the queue the current call segment was presented from. All Agent Status Detail, Call List (Abandoned Calls), Call List (Internal)
Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented)
Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented)
Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Calls by Queue Name, Calls by Queue Number
Queue Performance, Teams Call List		 None Queue None
Queue Number The number of the queue the current call segment was presented from. All Agent Status Detail, Call List (Abandoned Calls), Call List (Internal)
Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented)
Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented)
Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Calls by Queue Number, Queue Performance
Teams Call List		 None Queue None
Transferred From Agent The number of the agent the call was transferred (or overflowed) from. All Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk)		 None None None
Transferred From Agent Name The name of the agent the call was transferred (or overflowed) from. All Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk)		 None None None
Transferred From Device The number of the device the call was transferred (or overflowed) from. All Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk)		 None None None
Transferred From Device Name The name of the device the call was transferred (or overflowed) from. All Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk)		 None None None
Transferred From Device Type The type of the device the call was transferred (or overflowed) from. All Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk)		 None None None
Transferred From User Name The name of the user the call was transferred (or overflowed) from. All Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk)		 None None None
Transferred From User Number The number of the user the call was transferred (or overflowed) from. All Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk)		 None None None
Transferred To Agent The number of the agent the call was transferred (or overflowed) to. All Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk)		 None None None
Transferred To Agent Name The name of the agent the call was transferred (or overflowed) to. All Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk)		 None None None
Transferred To Device The number of the device the call was transferred (or overflowed) to. All Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk)		 None None None
Transferred To Device Name The name of the device the call was transferred (or overflowed) to. All Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk)		 None None None
Transferred To Device Type The type of the device the call was transferred (or overflowed) to. All Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk)		 None None None
Transferred To User Name The name of the user the call was transferred (or overflowed) to. All Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk)		 None None None
Transferred To User Number The number of the user the call was transferred (or overflowed) to. All Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk)		 None None None
Trunk Name Trunk name involved in the call or call segment. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List
Teams Call List (User)		 None None None
Trunk Number Trunk number involved in the call or call segment. All Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List
Teams Call List (User)		 None None None
User Group Name The name of the user's primary group. All Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk), Calls by User Group
Teams Call List (User)		 None None None
User Name The name of the user involved in the call or call segment. All Call Cost by User, Call List (Internal), Call List (Queue Calls)
Call List (Rated Calls Segmented), Call List (Segmented), Call List (Trunk-Trunk)
Call List (User), Calls by User, Calls Completed by User
Teams Call List (User), Teams Calls by User		 None User None
User Number The number of the user involved in the call or call segment. All Call Cost by User, Call List (Internal), Call List (Queue Calls)
Call List (Rated Calls Segmented), Call List (Segmented), Call List (Trunk-Trunk)
Call List (User), Calls by User, Calls Completed by User
Teams Call List (User), Teams Calls by User		 None User None

Voicemail Info #

Field Name Description Communications
Service		 Availability
Reports Tiles Grids Charts
% Total Voicemail Message Deleted The number of Deleted Voicemails as a percentage of the Deleted Voicemails for the report. ~.pbx.kazoo.name.~ Calls by Voicemail Box None None None
% Total Voicemail Message New The number of New Voicemails as a percentage of the New Voicemails for the report. ~.pbx.kazoo.name.~ Calls by Voicemail Box None None None
% Total Voicemail Message Saved The number of Saved Voicemails as a percentage of the Saved Voicemails for the report. ~.pbx.kazoo.name.~ Calls by Voicemail Box None None None
% Voicemail Message Left (Calls In Unans) The number of totVmMsg calls as a percentage of Incoming Unanswered ~.pbx.kazoo.name.~ Calls by Voicemail Box None None None
% Voicemail Message Left (Calls In) The number of totVmMsg calls as a percentage of Incoming Calls ~.pbx.kazoo.name.~ Calls by Voicemail Box None None None
Avg Voicemail Message Duration The average duration of a voicemail message. ~.pbx.kazoo.name.~ Calls by Voicemail Box Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Avg Voicemail Waiting Time The average wait time of a voicemail message. ~.pbx.kazoo.name.~ Calls by Voicemail Box Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Deleted Voicemails The total number of deleted voicemail messages. ~.pbx.kazoo.name.~ Calls by Voicemail Box Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Longest Voicemail Message Duration The longest duration of a voicemail message. ~.pbx.kazoo.name.~ Calls by Voicemail Box Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Longest Voicemail Waiting Time The longest wait time of a voicemail message. ~.pbx.kazoo.name.~ Calls by Voicemail Box Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
New Voicemails The total number of new voicemail messages. ~.pbx.kazoo.name.~ Calls by Voicemail Box Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Saved Voicemails The total number of saved voicemail messages. ~.pbx.kazoo.name.~ Calls by Voicemail Box Single Stat,
Dual Stat Cycling,
Ticker,
Circular Gauge		 User,
Agent,
Queue		 None
Shortest Voicemail Message Duration The shortest duration of a voicemail message. ~.pbx.kazoo.name.~ Calls by Voicemail Box Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Shortest Voicemail Waiting Time The shortest wait time of a voicemail message. ~.pbx.kazoo.name.~ Calls by Voicemail Box Single Stat,
Dual Stat Cycling,
Ticker		 User,
Agent,
Queue		 None
Voicemail Box Name The name of the voicemail box a message is stored. ~.pbx.kazoo.name.~ Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Calls by Voicemail Box
Teams Call List		 None None None
Voicemail Box Number The number of the voicemail box a message is stored. ~.pbx.kazoo.name.~ Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Calls by Voicemail Box
Teams Call List		 None None None
Voicemail Left Indicates if a voicemail message has been left. ~.pbx.kazoo.name.~ Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List		 None None None
Voicemail Message Creation Time The date and time when the voicemail message was created. ~.pbx.kazoo.name.~ Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List		 None None None
Voicemail Message Deletion Time The date and time when the voicemail message was deleted. ~.pbx.kazoo.name.~ Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List		 None None None
Voicemail Message Id The voicemail message id. ~.pbx.kazoo.name.~ Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List		 None None None
Voicemail Message Length The duration of the voicemail message. ~.pbx.kazoo.name.~ Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List		 None None None
Voicemail Message Save Time The date and time when the voicemail message was saved. ~.pbx.kazoo.name.~ Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List		 None None None
Voicemail Message State The current state of the voicemail message, New, Saved or Deleted. ~.pbx.kazoo.name.~ Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List		 None None None
Voicemail Message Wait Time The duration before a voicemail message was listened to. ~.pbx.kazoo.name.~ Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List		 None None None