This section outlines which filter fields can be used on the Trunk Usage template.
An incoming call that was not answered by an device/agent/user or relevant Mailbox/Voicemail.
The ID of the communication system being monitored.
The name of the communication system being monitored.
The names of any agents associated with this call or call segment. For internal or conference calls there may be more than one agent.
The Agent Number (Presence ID) of the Agent.
Indicates whether the call or call segment was answered or not (Yes or No).
The total duration for this call or call segment including ring, hold and talk durations.
DID Name/Presentation Name
The DID name or the presentation number name.
The DID number or the presentation number.
Direct Inward Dial
The significant Direct Inward Dial (DID) digits received from the network provider to identify a call originated via a particular DID number.
The total time this call segment spent on hold.
The telephone number associated with this call. This applies to external calls only.
The total time this call segment spent parked.
The name of the queue the current call segment was presented from.
The number of the queue the current call segment was presented from.
The ring duration of the call or call segment.
A call is designated as Short Answered if the Talk Time is less than the Short Answered threshold value. The Short Answered call threshold is a configurable setting which can be used to control which calls are classed as Short Answered calls.
A call is designated as Short Ringing when it is not answered and has a ring duration less than the Short Ringing call threshold. The Short Ringing call threshold is a configurable setting which can be used to control which calls are classed as Short Ringing calls.
The duration this call segment was in the answered state.