Release Notes

Release Notes #

Release history of the solution with information on new features as they are added.

Information Circle info
Documentation version - 1.95.3

Releases #

1.95.0 - September 24th, 2024 #

Features

Area Description
Portal
  • Voicemail fields now available in the Webhook payload
Dashboard / Wallboard
  • New 'Voicemail Info' fields, providing details on voicemails left and outstanding.
Platform
  • ~.pbx.kazoo.name.~ - Support for user eavesdrop where users have multiple devices
~.UcClient.~ Desktop
  • New 'Primary Device' option for presence profiles. Used for agent login and quick dial features
~.UcClient.~ Mobile
  • Support for New 2.0 Android client
~.UcClient.~ Web Edition
  • New 'Primary Device' option for presence profiles. Used for agent login and quick dial features

Fixes

Area Description
Portal
  • Webhook Action URL limit increased from 100 to 2048 characters
Dashboard / Wallboard
  • Video controls hidden when video tile is playing (#52710)
Platform
  • ~.pbx.kazoo.name.~ - Calls to voicemail not always segmenting (#52790)
  • ~.pbx.kazoo.name.~ - Allow eavesdrop whilst target users call is on hold (#51943)
  • ~.pbx.kazoo.name.~ - When ACDC places call on hold and receive a second ACDC call this causes a stuck call (#52686)
  • ~.pbx.kazoo.name.~ - When ACDC users receives multiple calls this causes a stuck call (#52892)
  • ~.pbx.kazoo.name.~ - Handle 'Inbound' ACDC agent status.
  • 3CX - Default timezone on customer can cause no calls to be logged.
Reporting
  • Cannot filter Agent Status Detail report by queue (#52844)
  • Call list segmented reports with Hangup cause field throws exception
  • Filtering by DestinationCalledNumber causes does not work
~.UcClient.~ Desktop
  • Contact search improvements
  • Contact search duplicates items if the extension number is also in the users email or display name
~.UcClient.~ Web Edition
  • Duplicate outbound calls when using the number pad and pressing enter (#52807)
  • ACD Controls visible when user does not have Agent Add-On
  • Dial Icon not visible on Web client if ()+- or space chars are in the string
  • Favicon does not update from branding
  • Clients do not correctly localize force_away
  • Dialing DTMF throws error in console

1.94.0 - August 13th, 2024 #

Features

Area Description
Portal
Dashboard / Wallboard
  • New 'Parked Call', 'Park Time' and 'Abandoned while Parked' fields.
  • Whisper/Barge-In/Steal support added to the Agent Grid (Communications platform dependent)
Platform
  • Teams - Microsoft Teams Reporting preview
  • 3CX - Support for users with no email
  • 3CX - Handle quick call changes in v20
Reporting
  • New report template for 'Calls by Voicemail Box'
  • New report template for 'Calls by Queue Name'
  • New report template for 'Calls by Parking Slot'
  • New 'Conference' field for calls with more than 1 party.
  • New 'PBX Type' report field.
  • New filter fields for First/Last/Ans/Rang or Device/Agent/User
  • Tenant Id and Customer name now displayed in the footer of scheduled report emails.
  • New Teams report templates (Teams Call List, Teams Calls by Meeting Name, Teams Calls by User, Teams Calls by External Tenant)
~.UcClient.~ Desktop
  • A new certificate as been applied to the ~.UcClient.~ for Windows client. Because of the change in certificate provider, an uninstall and re-install of the ~.UcClient.~ for Windows client is required to upgrade to the latest release.

Fixes

Area Description
Portal
  • Workspace default icon not always created.
Dashboard
  • Unreturned Abandoned Calls not Being Removed Post Call Back when filtering by Queue
  • DID/Presentation number filter not supported on Dashboard
Platform
  • ~.pbx.kazoo.name.~ - Consolidate multiple UNALLOCATED_NUMBER connections
  • ~.pbx.kazoo.name.~ - Eavesdrop not always working when have multiple media servers
  • ~.pbx.kazoo.name.~ - Users with dupe emails not always imported
  • 3CX - Hide FAVOURITES​ groups from Queue pick list
Reporting
  • Downloading Excel reports not always including XLS extension.
  • Loose value when configuring filters with Contains.
~.UcClient.~ Web Edition
  • Logging out of Queues leaves you in an Away state
  • Authentication token is cleared when closing the client

1.93.0 - June 19th, 2024 #

Features

Area Description
Contact Directory
  • Route calls from a contact using a new dedicated webhook action.
Dashboard
  • Agent/User grid filtering support
Provisioning
  • Storage configuration support at the Customer level
Reporting
  • Include trunk to trunk calls in Calls by DID reports
~.UcClient.~ Web Edition
  • Screen pop URL support

Fixes

Area Description
Customer Portal
  • Fail to login when primary tenant has been changed
Dashboard
  • Abandoned calls click through uses Answered instead of Abandoned filter
  • Using feature code to hotdesk out causes stuck call on the agent/user grid
Platform
  • ~.pbx.kazoo.name.~ - Call in "ROUTING" state causing stuck calls
  • ~.pbx.kazoo.name.~ - For ACDC add option to allow restart when agent logs in
  • ~.pbx.kazoo.name.~ - For ACDC the supervisor no longer needs to be an agent to silent monitor
  • 3CX - Incoming external answered call showing as abandoned
  • 3CX - Ignore "dummy" route points that are added to every external incoming call in v20
  • 3CX - Incoming call to queue not showing as Busy ACD
Provisioning
  • Improved error response when trying to remove the last user administrator for a Customer
~.UcClient.~ Desktop
  • Support for dialing into voicemail when there is no feature code for "single_mailbox_login"
  • Agent state showing as Logged Off when actually logged in
~.UcClient.~ Mobile
  • Hold/un-hold call loses audio

1.92.0 - May 14th, 2024 #

Features

Area Description
Platform
  • ~.pbx.kazoo.name.~ - Support for contact directory phone routing with Pivots
  • ~.pbx.kazoo.name.~ - 5.3 schema change for reseller_id moved into meta-data
  • ~.pbx.kazoo.name.~ - Pbx import now queries sub accounts
Provisioning
  • Support for FCMv1 and GCM/FCM deprecation
Reporting
  • Agent Summary report click through changed to use Call List (User) template
  • Microsoft Teams reporting preview release
  • Preview support for FTP/SFTP for recording playback
~.UcClient.~ Desktop
  • Contact directory fields now available as placeholders for screen pop URLs
~.UcClient.~ Web Edition
  • Preview release
  • Ability to configure Presence Profiles
  • Diagnostic file download support

Fixes

Area Description
Customer Portal
  • Agent User Add-On was enabled incorrectly when configured for ~.pbx.kazoo.name.~ ACDC
Platform
  • ~.pbx.kazoo.name.~ - ACDC queue status for agents was not been reported correctly on reconnect
  • ~.pbx.kazoo.name.~ - Handle user with no presence id or number
  • 3CX - Direct calls to queue not showing as calls queuing
  • 3CX - Route points now treated as non answering devices
Reseller Portal
  • Client profiles not hidden when not licensed
  • Added Delete confirmation entry when deleting a Pbx connection
~.UcClient.~ CRM
  • Incorrect timezone handling on call history causing it not to update
  • Removed account name drop-down entries due to inconsistencies
  • Incorrect UcGatewayUrl
~.UcClient.~ Desktop
  • Favorites in Connect Desktop not persistent (##52071)
  • Agent Forced away state localization (#52221)
  • Internal contact directory may not be up to date
~.UcClient.~ Web Edition
  • Emergency disclosure blocking Accept when in full screen

1.91.0 - March 26th, 2024 #

Features

Area Description
Customer Portal
  • Introduction of a REST API for contact directory management (enables integration within Zapier)
Dashboard
  • Agent state set to 'Busy (non-ACD)' when performing eavesdrop on ~.pbx.kazoo.name.~
Platform
  • ~.pbx.kazoo.name.~ - Support for contact directory phone routing with Pivots
  • 3CX - Improve Console Output when user has not configured a PBX Config on ~,Dimensions.~
  • 3CX - Support for contact directory phone routing with call flows
  • 3CX - Auto upgrade support
  • 3CX - Handle users with no first/last name
Reporting
  • New report template for Call List User Segmented
  • Additional ring duration thresholds can be created in Workspace settings
~.UcClient.~ Web
  • Beta release of ~.UcClient.~ Web Edition client

Fixes

Area Description (Ticket)
Platform
  • ~.pbx.kazoo.name.~ - Handle receiving spurious CHANNEL_DESTROY
  • 3CX - Incoming call to queue not showing as Busy ACD in specific scenario when user has multiple devices
Provisioning
  • Yealink not receiving directories
  • BLF support for phone only devices
Reporting
  • Route path reports failing (#51898)
  • Exclude transferred out calls in completed calls
  • Time in the Agent Status Detail report are not shown in local time (#51764)
  • Filter with 'does not contain' with Queue Name field not working
~.UcClient.~ Desktop
  • Unable to open call session view when locale is set to en-AU.

1.90.0 - February 13th, 2024 #

Hand Left warning
Breaking changes - Current user presence states will be lost on roll-out and reverted to the default 'Available'. Users will be required to set their presence manually after. This will not affect the current routing settings that a user has configured.

Features

Area Description
Customer Portal
  • Ability to configure a Workspace as the default for new users.
  • Canadian French/Mexican Spanish localization improvements
Dashboard
  • ACDC - Support for user-based eavesdropping
Platform
  • 3CX - Global contact match support
  • 3CX - Call tagging support from Callflows
  • 3CX - Map Extended Presence to Away State Reason
  • 3CX - Do not treat RoutePoints as having answered a call
  • 3CX - Ext/ring groups added to pick lists in filters
  • 3CX - Handle international number formatting with multiple international trunks
Provisioning
  • New Customer Profiles support added including new 'Insights' offering
  • FireTV count added to the Onboarding Customer metrics
  • Increased page size when querying for accounts to 10,000
  • New license to support suppressing new user emails
Reporting
  • Add support for custom away reasons per tenant
  • Exclude LOSE_RACE, NO_USER_RESPONSE, NO_USER_RESPONSE & UNSPECIFIED hangup causes from user grouped reports to improve performance on 'All-ring' groups
~.UcClient.~ CRM
  • Support for Zendesk Support has now been added.

Fixes

Area Description (Ticket)
Dashboard/Wallboard
  • Hang-up cause is not a valid filter column (#51704)
  • Can still log agents in when do not have 'Supervisor Agent Control' role (#51670)
  • Tenants with multiple PBXs can cause all groups not to be shown (#51789)
  • Filtering by user number does not work for some call scenarios
  • Unable to call user from the agent grid without the user number as a visible column
  • Dashboard talk time increases when a call is on hold
  • User/Agent grid performance enhancements with large numbers of users
  • Setting an alarm on a time value on the agent/user/queue grid removes values on the grid
  • Unreturned lost call stuck in dashboard (#51531)
  • Duplicate stats on a tenant only updates one of them
Platform
  • 3CX - Trim pre/post slashes from recording bucket file path
  • 3CX - Support for changes in v20.0.0.1458
Provisioning
  • Unable to save user when removed from Pbx
Reporting
  • Fixed discrepancy for Unreturned Abandoned Calls on reports and wallboard (#51667)
  • Fix for Agent Summary reports failing (#51784)
  • Negative talk times when receive held before answer (#51764)
  • Missing call due to 'CHANNEL_DESTROY' before 'CHANNEL_CREATE'

Archive #