Agent Status Detail #

The table below shows which fields are available on the Agent Status Detail template.

info
Fields with a tick in the 'Default Field' column are automatically added to a report when using this template.

Agent Times #

Field Name	Description	Default Field?
Agent State	The availability state of an agent at a particular time.	✔
Away Reason	Away Reason	✔
Duration	The length of time an agent was in a particular state.	✔

Field Name	Description	Default Field?
Account ID	The ID of the communication system being monitored.
Account Name	The name of the communication system being monitored.	✔

Field Name	Description	Default Field?
Start Time	The time the call or call segment started ringing.	✔

Field Name	Description	Default Field?
Agent Name	The names of any agents associated with this call or call segment. For internal or conference calls there may be more than one agent.	✔
Agent Number	The Agent Number (Presence ID) of the Agent.	✔
Queue Name	The name of the queue the current call segment was presented from.	✔
Queue Number	The number of the queue the current call segment was presented from.	✔

This section outlines which filter fields can be used on the Agent Status Detail template.

Field Name	Description
Account ID	The ID of the communication system being monitored.
Account Name	The name of the communication system being monitored.
Agent Name	The names of any agents associated with this call or call segment. For internal or conference calls there may be more than one agent.
Agent Number	The Agent Number (Presence ID) of the Agent.
Agent State	The availability state of an agent at a particular time.
Away Reason	Away Reason
Duration	The length of time an agent was in a particular state.
Queue Name	The name of the queue the current call segment was presented from.
Queue Number	The number of the queue the current call segment was presented from.
Start Time	The time the call or call segment started ringing.