Archived Release Notes #

2024 Releases #

1.96.0 - November 26th, 2024 #

Features

Area	Description
Portal	New 'Dispositions' feature
Reporting	Call Tags - Post call tagging now available Call Tags - Disable tag instance now available
~.UcClient.~ Clients	New welcome emails per client type
~.UcClient.~ Web Edition	Support for new 'Dispositions' feature

Fixes

Area	Description
Dashboard / Wallboard	Grids fix for workspace reporting settings (#53128) Unreturned lost call grid fix (#52848)
Platform	~.pbx.kazoo.name.~ - ACDC, Add away reason when entering pause state without reason ~.pbx.kazoo.name.~ - ACDC, Support for wrap-up cancel (#52916) ~.pbx.kazoo.name.~ - Increase retries and back off period when receive 429 from Crossbar (#53105) ~.pbx.kazoo.name.~ - Enhanced event monitoring for Kazoo accounts not generating web-socket events 3CX - Handle license key replacement.
Reporting	Trunk-to-trunk click-through was applying the wrong filter. 'Save as' chart options fix Boolean call tag now supports Yes/No Fix for 'Does not start with' filter operator (#52998) Click-through fixed for the 'Calls by Day' template filtering (#51986) Fix for abandoned call flags (#53038)
~.UcClient.~ CRM	Unable to login to Freshdesk (#53017)
~.UcClient.~ Desktop	Three digit search starting with 0 does not complete (#52818) Highlight and dial not working (#53011) Make call failing with CTI mode (#53035) Steal support from Dashboard (#53030) SIP registration not renewing with latest Kazoo Freeswitch version (#53052)
~.UcClient.~ Mobile	Missed call notifications do not format correctly in countries other than UK
~.UcClient.~ Web Edition	Selected audio devices not restored when client is opened Dialing From Contacts or Dial box does not set up a Transfer Fix for dialing feature codes (#53031) Empty directories causing directory searching to hang (#52817) Steal support from Dashboard (#53030)

1.95.0 - September 24th, 2024 #

Features

Area	Description
Portal	Voicemail fields now available in the Webhook payload
Dashboard / Wallboard	New 'Voicemail Info' fields, providing details on voicemails left and outstanding.
Platform	~.pbx.kazoo.name.~ - Support for user eavesdrop where users have multiple devices
~.UcClient.~ Desktop	New 'Primary Device' option for presence profiles. Used for agent login and quick dial features
~.UcClient.~ Mobile	Support for New 2.0 Android client
~.UcClient.~ Web Edition	New 'Primary Device' option for presence profiles. Used for agent login and quick dial features

Fixes

Area	Description
Portal	Webhook Action URL limit increased from 100 to 2048 characters
Dashboard / Wallboard	Video controls hidden when video tile is playing (#52710)
Platform	~.pbx.kazoo.name.~ - Calls to voicemail not always segmenting (#52790) ~.pbx.kazoo.name.~ - Allow eavesdrop whilst target users call is on hold (#51943) ~.pbx.kazoo.name.~ - When ACDC places call on hold and receive a second ACDC call this causes a stuck call (#52686) ~.pbx.kazoo.name.~ - When ACDC users receives multiple calls this causes a stuck call (#52892) ~.pbx.kazoo.name.~ - Handle 'Inbound' ACDC agent status. 3CX - Default timezone on customer can cause no calls to be logged.
Reporting	Cannot filter Agent Status Detail report by queue (#52844) Call list segmented reports with Hangup cause field throws exception Filtering by DestinationCalledNumber causes does not work
~.UcClient.~ Desktop	Contact search improvements Contact search duplicates items if the extension number is also in the users email or display name
~.UcClient.~ Web Edition	Duplicate outbound calls when using the number pad and pressing enter (#52807) ACD Controls visible when user does not have Agent Add-On Dial Icon not visible on Web client if ()+- or space chars are in the string Favicon does not update from branding Clients do not correctly localize force_away Dialing DTMF throws error in console

1.94.0 - August 13th, 2024 #

Features

Area	Description
Portal	New Webhook feature for updating external system upon call end. New 'Workspace Administrator' role added to allow managing workspaces without having user management permissions. New Allow recording download to control ability to download call recordings.
Dashboard / Wallboard	New 'Parked Call', 'Park Time' and 'Abandoned while Parked' fields. Whisper/Barge-In/Steal support added to the Agent Grid (Communications platform dependent)
Platform	Teams - Microsoft Teams Reporting preview 3CX - Support for users with no email 3CX - Handle quick call changes in v20
Reporting	New report template for 'Calls by Voicemail Box' New report template for 'Calls by Queue Name' New report template for 'Calls by Parking Slot' New 'Conference' field for calls with more than 1 party. New 'PBX Type' report field. New filter fields for First/Last/Ans/Rang or Device/Agent/User Tenant Id and Customer name now displayed in the footer of scheduled report emails. New Teams report templates (Teams Call List, Teams Calls by Meeting Name, Teams Calls by User, Teams Calls by External Tenant)
~.UcClient.~ Desktop	A new certificate as been applied to the ~.UcClient.~ for Windows client. Because of the change in certificate provider, an uninstall and re-install of the ~.UcClient.~ for Windows client is required to upgrade to the latest release.

Fixes

Area	Description
Portal	Workspace default icon not always created.
Dashboard	Unreturned Abandoned Calls not Being Removed Post Call Back when filtering by Queue DID/Presentation number filter not supported on Dashboard
Platform	~.pbx.kazoo.name.~ - Consolidate multiple UNALLOCATED_NUMBER connections ~.pbx.kazoo.name.~ - Eavesdrop not always working when have multiple media servers ~.pbx.kazoo.name.~ - Users with dupe emails not always imported 3CX - Hide FAVOURITES groups from Queue pick list
Reporting	Downloading Excel reports not always including XLS extension. Loose value when configuring filters with Contains.
~.UcClient.~ Web Edition	Logging out of Queues leaves you in an Away state Authentication token is cleared when closing the client

1.93.0 - June 19th, 2024 #

Features

Area	Description
Contact Directory	Route calls from a contact using a new dedicated webhook action.
Dashboard	Agent/User grid filtering support
Provisioning	Storage configuration support at the Customer level
Reporting	Include trunk to trunk calls in Calls by DID reports
~.UcClient.~ Web Edition	Screen pop URL support

Fixes

Area	Description
Customer Portal	Fail to login when primary tenant has been changed
Dashboard	Abandoned calls click through uses Answered instead of Abandoned filter Using feature code to hotdesk out causes stuck call on the agent/user grid
Platform	~.pbx.kazoo.name.~ - Call in "ROUTING" state causing stuck calls ~.pbx.kazoo.name.~ - For ACDC add option to allow restart when agent logs in ~.pbx.kazoo.name.~ - For ACDC the supervisor no longer needs to be an agent to silent monitor 3CX - Incoming external answered call showing as abandoned 3CX - Ignore "dummy" route points that are added to every external incoming call in v20 3CX - Incoming call to queue not showing as Busy ACD
Provisioning	Improved error response when trying to remove the last user administrator for a Customer
~.UcClient.~ Desktop	Support for dialing into voicemail when there is no feature code for "single_mailbox_login" Agent state showing as Logged Off when actually logged in
~.UcClient.~ Mobile	Hold/un-hold call loses audio

1.92.0 - May 14th, 2024 #

Features

Area	Description
Platform	~.pbx.kazoo.name.~ - Support for contact directory phone routing with Pivots ~.pbx.kazoo.name.~ - 5.3 schema change for reseller_id moved into meta-data ~.pbx.kazoo.name.~ - Pbx import now queries sub accounts
Provisioning	Support for FCMv1 and GCM/FCM deprecation
Reporting	Agent Summary report click through changed to use Call List (User) template Microsoft Teams reporting preview release Preview support for FTP/SFTP for recording playback
~.UcClient.~ Desktop	Contact directory fields now available as placeholders for screen pop URLs
~.UcClient.~ Web Edition	Preview release Ability to configure Presence Profiles Diagnostic file download support

Fixes

Area	Description
Customer Portal	Agent User Add-On was enabled incorrectly when configured for ~.pbx.kazoo.name.~ ACDC
Platform	~.pbx.kazoo.name.~ - ACDC queue status for agents was not been reported correctly on reconnect ~.pbx.kazoo.name.~ - Handle user with no presence id or number 3CX - Direct calls to queue not showing as calls queuing 3CX - Route points now treated as non answering devices
Reseller Portal	Client profiles not hidden when not licensed Added Delete confirmation entry when deleting a Pbx connection
~.UcClient.~ CRM	Incorrect timezone handling on call history causing it not to update Removed account name drop-down entries due to inconsistencies Incorrect UcGatewayUrl
~.UcClient.~ Desktop	Favorites in Connect Desktop not persistent (##52071) Agent Forced away state localization (#52221) Internal contact directory may not be up to date
~.UcClient.~ Web Edition	Emergency disclosure blocking Accept when in full screen

1.91.0 - March 26th, 2024 #

Features

Area	Description
Customer Portal	Introduction of a REST API for contact directory management (enables integration within Zapier)
Dashboard	Agent state set to 'Busy (non-ACD)' when performing eavesdrop on ~.pbx.kazoo.name.~
Platform	~.pbx.kazoo.name.~ - Support for contact directory phone routing with Pivots 3CX - Improve Console Output when user has not configured a PBX Config on ~,Dimensions.~ 3CX - Support for contact directory phone routing with call flows 3CX - Auto upgrade support 3CX - Handle users with no first/last name
Reporting	New report template for Call List User Segmented Additional ring duration thresholds can be created in Workspace settings
~.UcClient.~ Web	Beta release of ~.UcClient.~ Web Edition client

Fixes

Area	Description (Ticket)
Platform	~.pbx.kazoo.name.~ - Handle receiving spurious CHANNEL_DESTROY 3CX - Incoming call to queue not showing as Busy ACD in specific scenario when user has multiple devices
Provisioning	Yealink not receiving directories BLF support for phone only devices
Reporting	Route path reports failing (#51898) Exclude transferred out calls in completed calls Time in the Agent Status Detail report are not shown in local time (#51764) Filter with 'does not contain' with Queue Name field not working
~.UcClient.~ Desktop	Unable to open call session view when locale is set to en-AU.

1.90.0 - February 13th, 2024 #

warning
Breaking changes - Current user presence states will be lost on roll-out and reverted to the default 'Available'. Users will be required to set their presence manually after. This will not affect the current routing settings that a user has configured.

Features

Area	Description
Customer Portal	Ability to configure a Workspace as the default for new users. Canadian French/Mexican Spanish localization improvements
Dashboard	ACDC - Support for user-based eavesdropping
Platform	3CX - Global contact match support 3CX - Call tagging support from Callflows 3CX - Map Extended Presence to Away State Reason 3CX - Do not treat RoutePoints as having answered a call 3CX - Ext/ring groups added to pick lists in filters 3CX - Handle international number formatting with multiple international trunks
Provisioning	New Customer Profiles support added including new 'Insights' offering FireTV count added to the Onboarding Customer metrics Increased page size when querying for accounts to 10,000 New license to support suppressing new user emails
Reporting	Add support for custom away reasons per tenant Exclude LOSE_RACE, NO_USER_RESPONSE, NO_USER_RESPONSE & UNSPECIFIED hangup causes from user grouped reports to improve performance on 'All-ring' groups
~.UcClient.~ CRM	Support for Zendesk Support has now been added.

Fixes

Area	Description (Ticket)
Dashboard/Wallboard	Hang-up cause is not a valid filter column (#51704) Can still log agents in when do not have 'Supervisor Agent Control' role (#51670) Tenants with multiple PBXs can cause all groups not to be shown (#51789) Filtering by user number does not work for some call scenarios Unable to call user from the agent grid without the user number as a visible column Dashboard talk time increases when a call is on hold User/Agent grid performance enhancements with large numbers of users Setting an alarm on a time value on the agent/user/queue grid removes values on the grid Unreturned lost call stuck in dashboard (#51531) Duplicate stats on a tenant only updates one of them
Platform	3CX - Trim pre/post slashes from recording bucket file path 3CX - Support for changes in v20.0.0.1458
Provisioning	Unable to save user when removed from Pbx
Reporting	Fixed discrepancy for Unreturned Abandoned Calls on reports and wallboard (#51667) Fix for Agent Summary reports failing (#51784) Negative talk times when receive held before answer (#51764) Missing call due to 'CHANNEL_DESTROY' before 'CHANNEL_CREATE'