Archived Release Notes

Archived Release Notes #

2022 Releases #

1.81.0 - Nov 8th, 2022 #

Reporting

Features

  • Allow ring duration interval to be configured for 'Calls By Ring Time' report

Fixes

  • Call tagging reports failed to run within a schedule (Ticket #49817)

~.UcClient.~ Clients (Desktop/Mobile/CRM)

Features

  • Group calls will no longer show as missed if answered at another location

Fixes

  • Fixed issue with clients being intermittently logged out (Ticket #49724)

~.UcClient.~ Desktop

Features

  • Feature codes can be dialed
  • New 'Keyboard Shortcuts' feature for common operations (Answer, Clear, Highlight & Dial etc)

Fixes

  • Crash when microphone permission request is denied (Ticket #49729)
  • Crash when dialing into voicemail (Ticket #49974)
  • Reset mute status when a call ends

~.UcClient.~ Mobile

Fixes

  • Race condition can cause the app to logout the user (Ticket #49803)
  • Zero shown on dial pad after end a call (Ticket #49749)
  • iOS 16 does not display missed call and voicemail notification blobs

~.UcClient.~ CRM

Features

  • New user interface to maximize available client width
  • CRM contact matches are tagged against historical call records
  • CRM records can be loaded from the call history
  • Browser notifications on incoming softphone calls

1.80.0 - Oct 4th, 2022 #

Infrastructure

  • Support for DNS SRV records when connecting to PBX (Crossbar & Blackhole)

Reporting

Features

  • Allow call recordings to be retrieved from external storage directly when not available through the PBX anymore (AwsS3 & AzureBlob support only). Please speak to your sales representative about enabling this feature.
  • Summary rows now visible on call list reports
  • Media Server & Record ID properties now available on call list reports
  • Interaction tags are now visible within the Call Session view

Fixes

  • 'Call User' field renamed 'Calling User Number'

Wallboard

Fixes

  • Fix for Wallboard stats not matching reports when reporting default settings were changed

~.UcClient.~ Desktop

Features

  • Dialpad can be used for DTMF tones when in focus (Softphone only)
  • Dial plan update

Fixes

  • Prevent multiple upload of logs and feed back to the user on progress when uploading log files
  • Archive logs now included in log uploads

~.UcClient.~ CRM

Features

  • (Preview) Embedded WebRTC client for use with all CRM integration plugins

Fixes

  • Task wasn't auto popping on Multi-record match

1.79.0 - Aug 31st, 2022 #

Reporting

Fixes

  • Answered Call filter not taken into account in 'Unreturned Abandoned Call' report
  • Outbound caller id name & number missing from 'Call List Segmented' reports (Ticket #49549)

Onboarding

Features

  • 'New User' activation and password reset emails now expire after 72 hours instead of 24 hours

~.UcClient.~ Desktop

Features

  • Presence Profile call routing max ring times have been increased from 60 to 120 seconds
  • Other users' extension numbers are now visible on the Contacts View
  • External contacts' phone numbers are now visible on the Contacts View
  • Allow users to hide presence profiles which they do not use
  • Improved headset support, Plantronics device support now added

Fixes

  • Fix for large call histories causing slows downs on refresh
  • ~.UcClient.~ logs into portal on a password reset flow
  • Only showing 'End Call' when in softphone mode in certain scenarios (Ticket #49533)
  • ACD Queue state getting out of sync (Ticket #49529)

~.UcClient.~ Mobile

Features

  • Don't show presence profiles which a user has hidden

Fixes

  • Handle SIP call failures causing 'Failed to execute command' errors been shown
  • Handle IPv6 connection errors when using mobile data
  • Notifications not working after an upgrade

~.UcClient.~ CRM

Features

  • New CRM integration for Zoho CRM now available

Fixes

  • Fixed issue with login failing on Safari / Firefox
  • Fixed issue with plugin alignment when using certain browser apps

1.78.0 - June 21st, 2022 #

Provisioning

Features

  • Login tenant selector now has grouping and search capability
  • Allow PBX email address changes to propagate when User has portal access
  • Updated error message when a User is not a PBX user and attempts to enable ~.UcClient.~

Reporting

Features

  • New reporting fields for LastAnsweredUser/Device/Agent

Fixes

  • Prevent odd behavior when resizing columns (Ticket #49153)
  • Call tagging not working with transferred calls (Ticket #49140)

~.UcClient.~ Desktop

Fixes

  • Client crashing when handling multiple calls
  • Presence profile selection does not always apply Do-Not-Disturb/Forward changes
  • Allow quick calls when User does not have a presence id (Ticket #49101)

~.UcClient.~ Mobile

Fixes

  • Missed call badge not always clearing (Ticket #49069)
  • Real-time connection may not be re-established when offline for more than 10 minutes (Ticket #49071)

1.77.0 - May 24th, 2022 #

~.UcClient.~ Mobile

Features

  • Improved notification support for Android

Reporting

Features

  • New historical report template for 'Unreturned Abandoned Calls' which only applies filters to the abandoned call element of the report.

Fixes

  • Transferred ACD Queue Call - Agent segment recording not showing

1.76.0 - Apr 27th, 2022 #

Provisioning

Features

  • Rename of call recording access type 'All Groups' to 'Member Groups' to better reflect behavior

Reporting

Features

  • CSV attachments now supported on scheduled reports
  • Call Tags are now visible on the Call Session View
  • New Link Record tag type for Call Tags
  • Presence ids can now be used in tagging URIs
  • New Unreturned Abandoned Calls statistics for real-time tiles
  • Real-time Filtering and tile support for Call Tags

Fixes

  • Incorrect modeling of a call parked when recall refused (Ticket #48790)
  • Tile alarms playing continuously when set to 1 (Ticket #48793)
  • Negative talk time for parked call being rejected (Ticket #48790)
  • Tag Value filter showing as not applicable on 'Call Tag Summary template (Ticket #48813)

1.75.0 - Mar 29th, 2022 #

~.UcClient.~ Desktop

Features

  • New Accept group calls feature of Presence Profiles
  • Call Banner Updates - Pre-pend Name & Queue Name (if applicable) now visible on Windows notifications and call screen.

Reporting

Features

  • New Call Tagging feature, to provide custom call data updates and reports (account codes, call categories, dispositions)

Fixes

  • Handle single quote character in pre-pends (Ticket #48609)
  • If a call is presented to an external device that has 'requires_keypress' and the User answers but does not press 1, treat the call as not answered (Ticket #48621)
  • Add Outbound Caller Id field as filter field to all relevant templates (Ticket #48634)
  • Closing a Wallboard stops tiles updating if the same User has the same wallboard open elsewhere
  • Quick filters not working on FireTV (Ticket #48543)

1.74.0 - Feb 28th, 2022 #

~.UcClient.~ Desktop

Features

  • ~.UcClient.~ Presence Profiles - Control DND, Forwarding & Find-Me-Follow-Me
  • Minor UI Updates
  • Copy Outside Number to Clipboard

Fixes

  • Call history refresh issue when timezone is not UTC (Ticket #48403)

~.UcClient.~ Mobile

Features

  • ~.UcClient.~ Presence Profiles - Control DND, Forwarding & Personal Call Routing
  • Contact click-through
  • Minor UI Updates

Reporting

Features

  • New reports on outgoing caller ID/name presentation
  • Handle overflow changes to ACD queues
  • Allows Workspace observers to be able to only change date time filters

Fixes

  • Default workspace on a new customer has duplicate entries for the reports
  • Calls not modeled correctly when using the 'Move' feature code
  • Handle transfers from Mitel(Aastra) devices correctly
  • Handle group pickup scenarios

1.73.0 - Jan 20th, 2022 #

~.UcClient.~ Desktop

Features

  • Call recording playback from ~.UcClient.~. Playback calls from the call history area
  • Directory Improvements:
    • Removal of E.164 format search restriction
    • Company name add to contact search results

Fixes

  • Refresh of history after midnight to ensure date grouping is correct
  • E.164 formatting of local numbers removed in call history
  • Fixed issue with call banner showing no information when eaves dropping
  • Fixed issue with blank call history items when using the conference bridge
  • Improved dialing of local numbers

~.UcClient.~ Mobile

Features

  • Contacts screen added with User Groups & Favorites
  • Search facility added
  • Native cell phone contacts are now accessible

Reporting

Features

  • First/Lang Rang/Ans filter fields added to Route Path reports

Fixes

  • Don't allow a user with the 'Observer' permission to remove filters from a report (Ticket #48303)
  • Multiple filters with 'Not' conditions not working as expected (Ticket ##48230)