Archived Release Notes #

2020 Releases #

1.56.0 - Dec 21st, 2020 #

Reports

• Call Direction now a filter on Calls by User reports.
• Modeling now able to identify calls to fax machine.

Wallboard

• Wallboard will dynamically refresh on configuration changes in another browser.
• Issue resolved where config updates could cause inconsistent agent numbers.
• RoutePath information now updated when call hits a user, not just end of call.

1.55.0 - Dec 1st, 2020 #

• Localization support for UK as well as default US
• Fix for Overflowed call stat when overflow to external device (Ticket #44270)

Fire TV (Nov 23rd 1.0.20325.3)

• Back button will clear full screen alarm
• Wallboard refreshes on changes to website view
• Wallboard now more subtle about temporary loss of connection
• Font will dynamically resize in response to change in length of field
• Fixed possible loss of token during authentication refresh

1.54.0 - Nov 12th, 2020 - Sprint 54 #

• New User Groups for grouping and reporting on users now available (under Settings).
  

1.53.1 - Oct 26th, 2020 - Sprint 53 #

Reports

• New Park Time statistics in Call Reports.
• Filters and Date ranges now show on Scheduled reports (allow you to have more than one version of the same report on a schedule).

Wallboards

• New Clone Wallboard View option (under settings of the view).

Fire TV (Oct 14th 1.0.20288.2)

• Add support for Fire TV Lite and All-new Fire TV Stick with Alexa Voice Remote.
• Add support for fixed rows or column display to Fire TV.
• Add Current Year, Month, Week, Day fields to Fire TV.
• Add current Date/Time fields to Fire TV.

1.52.1 - Sep 29th, 2020 - Sprint 52 #

Reports

• Hang-up Cause Field now available in Call List Reports and Call Session Views. Provides insight on how the call was terminated
• New option to ignore Short Answered calls on reports. Filters out unintentional calls.
• Drill-down feature now available in Calls by Month, Calls by Week and Calls by Day Summary Reports. Click-thru to see the list of calls for that period.

Wallboards

• Quick Filters now available on Tiles. Simply add a filter setting to a tile without first creating a full filter.
• Add new tiles by simply cloning an existing tile. Helps in creating sets of similar tiles with different filters.

Fire TV (v1.0.20268.4)

• The Live, QA, Staging selection screen is no longer necessary on startup.
• Fixed rows or columns. Allows you to maintain the overall look of the display.
• New current Year, Month, Week, and Day fields, embedded as part of the wallboard.
• New current Date/Time fields.

1.51.1 - Sep 8th, 2020 - Sprint 51 #

• Contextual Help added to the Portals. Documentation shows information based on the current form.
• Standardized definitions of Abandoned, Lost, Short Ringing and Short Answered calls, for more consistency.

Reports

• Access Code for Scheduled Reports, enables workspace passwords for 3rd Party�s to open emailed reports.
• Account Grouped reports now available for multi-location customer sites.
• Added thousands separator to numeric fields.
• Call Recording Media Player improvements.

1.50.1 - Aug 24th, 2020 - Sprint 50 #

Reports

• Warning displayed if using a filter that has fields that will not be applied on the current report type.
• New Queue Reports: Queue Calls by Day, Queue Calls by Day and Time, and Queue Calls by Time.

Wallboards

• Allow user to configure a fixed number of rows or columns on a wallboard view. Allows you to maintain the overall look of display.
• Manual Text Box now wraps long text messages.

Fire TV (v1.0.20209.1)

• Improvements in reconnecting upon network failures (Tickets #43430 and #46350).
• Fixed issue that may cause the loading of tiles to freeze.

1.49.2 - Jul 21st, 2020 - Sprint 49 #

Reports

• Call Segment Recoding playback is now an embedded media player.
  
• Reports now use latest value for grouping fields (e.g. if User Name changed, use the latest value not the previous one).
• Quick filters now only offer applicable fields for filtering that report.
• Quick filters can now be added by clicking on a column heading on the report.
  
• Fixed issue where multiple != filters did not work (Ticket #43633).
• Filtering on text fields is now case insensitive.
• Improvements to chart report axis and titles.
• Chart export options now available for PDF, PNG and SVG as well as Excel.

1.48.1 - Jun 30th, 2020 - Sprint 48 #

Reports

• Filter conditions can now be edited rather than deleted and re-added to change.
• 'View' report option will run report if there is no cached copy.
• 'Queue Number' field now avoids leading comma if call was via a call flow menu.
• Fixed incorrect 'Contact Name' field on 'Top Dialed' and 'Top Received Numbers' reports.
• Fixed issue with alarm sound where only the 'Air Raid Siren' would play (Ticket #43410).
• Fixed alarm colors not resetting overnight (Ticket #43468).
• Updated documentation on how to use filter conditions.

1.47.2 - Jun 9th, 2020 - Sprint 47 #

• New version numbering for the system, matching the sprint.

Reports

• Click-thru reports added for duration and start time reports (see documentation).
• Add indicator that Quick Filter�s are applied to report (along with the number indication on the quick filter icon).
• Route Path Fields available to add to relevant reports, containing the outside number with any additional pre-pended info added in the Callflows.
• Fix issues with Back mechanism on Click-thru reports.

1.0.20141 - May 21st, 2020 - Sprint 46 #

• Option to clone an existing workspace.
  

Reports

• Click-thru Drill Down on a number of reports (see documentation).
• Transferred In/Out now available as a filter option on applicable reports.
• Overflowed In/Out now available as a filter option on applicable reports.
• Trunk Usage report now has a capacity setting so you can see %usage (Customer Settings->Reporting->Number of outbound lines).
  

1.0.20126 - May 6th, 2020 - Sprint 45 #

• Double clicking prevention added to key functions.

Reports

• Save and Run option now takes you to the report screen, instead of returning you to the grid.
• Quick Filter advises on save if you have not completed adding a field.

1.0.20090 - Apr 2nd, 2020 - Sprint 43 #

Reports

• Fixed issue with Agent Summary and Calls by Queue report not being available at the Report Supervisor license level.
• Fixed issue with Time zone config access stopping some reports from being run (Ticket #42817).

1.0.20069 - Mar 10th, 2020 - Sprint 41 #

• Ring Duration changes are now dynamic on reports (Wallboards actively using the statistic will need a refresh to take effect).

Reports

• Large reports now stream results for improved performance.

Wallboard

• Fixes to Call Rate and Service Level statistics

FireTV App (v0.0.20064.3) released

1.0.20045 - Feb 18th, 2020 - Sprint 38 #

Wallboard

• Current Date/Time and Current Time stats added when viewing through a web page.
• Fixed Call Queuing statistic.

1.0.20035 - Feb 4th, 2020 - Sprint 36 #

Reports

• Fixed issue with Report 'accordion' not sorting correctly (Ticket #42397).
• When using Qubicle/CC Pro, calls routing to voicemail will now show as a voicemail device (see Last Rang Device Name/Number field).

Wallboard

• New 'Queues Logged Into' stat for filtering Queue on Agent State (e.g. Agent Ready/Busy... in Queue).
• Active Call stats by User new filtering option (by Call).

1.0.20022 - Jan 28th, 2020 - Sprint 35 #

Reports

• Segmented View now has Segment labels.
• Modeling of Qubicle Queues to give reporting of ring time and voicemail.

Wallboard

• Create view highlights type choices.
• Tool-tips added to create view.

1.0.20022 - Jan 28th,2020 #

Reports

• Modeling of Qubicle Queues now reports on ring time and voicemail.

1.0.20016 - Jan 21st, 2020 - Sprint 34 #

• System in General Availability

Known Issues #

The table below lists the known problems and the expected fix date: