~.UcClient.~ for Freshdesk #
~.UcClient.~ for Freshdesk is an embedded client which can be added within the Freshdesk user interface. It provides users with access to telephony features, directly from within Freshdesk.
info
~.UcClient.~ works with the following versions of Freshdesk: Growth, Pro, Enterprise.
Using the client, users can make telephone calls when idle, and can view the Freshdesk record details for any calls they are on.
~.UcClient.~ can display Freshdesk record fields directly on the call banner before the call is answered, as well as automatically screen popping matching records.
This help document provides a step by step guide to configure the ~.UcClient.~ for Freshdesk application.