Troubleshooting

Troubleshooting Issues #

The following items outline some common configuration issues which may be encountered.

User cannot log in to ~.UcClient.~ #

If a user cannot login to ~.UcClient.~, check the following configuration within the ~.Dimensions.~ Customer Portal:

  • The user has been given the 'Website Access' permission
  • The user has been given the 'CRM User' role
  • Check that the user's account has not been locked out of the ~.Dimensions.~ Customer Portal

How do I configure an avatar for a user? #

Avatars are configured through the ~.Dimensions.~ Customer Portal. Users can log in to this portal using the same credentials they use to log into ~.UcClient.~.