Teams Call List #

The table below shows which fields are available on the Teams Call List template

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Fields with a tick in the 'Default Field' column are automatically added to a report when using this template.

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This report template is only available on the following communication services:
Teams

Call Info #

Field Name	Description	Default Field?
Abandoned	An incoming call that was not answered by an device/agent/user or relevant Mailbox/Voicemail.
Answered	Indicates whether the call or call segment was answered or not (Yes or No).
Area Code	The area code for the Caller ID number.
Billing Code	The billing code that was set against this call.
Call Direction	The direction of this call segment, either (In)coming or (Out)going for external calls, (Both) for trunk-to-trunk calls and N/A for internal calls. Note: Internal calls will only show a direction on reports/tiles where the data is grouped by a user/agent.	✔
Call Type	The type of call, either Internal (intercom [IC]) or External.
Caller ID Name	The name provided by the network provider as being associated with the Caller ID.	✔
Caller ID Received	Indicates whether a Caller ID was received for the call (Yes or No).
Conference	The call was part of a conference.	✔
Country	The country for the Caller ID number.
DDI Name	The name provided by the communications system as being associated with the Direct Inward Dial number for the call.
DDI Name/Presentation Name	The DDI name or the presentation number name.
DDI/Presentation Number	The DDI number or the presentation number.
Direct Inward Dial	The significant Direct Inward Dial (DDI) digits received from the network provider to identify a call originated via a particular DDI number.
Location	The location for the Caller ID number.
Matched	The call has one or more contact matches.
Number Type	The type (Local, National or International) for the Caller ID number.
Outgoing Caller ID	The telephone number presented on an outgoing call.
Outgoing Caller ID Name	The name presented on an outgoing call.
Outside Number	The telephone number associated with this call. This applies to external calls only.	✔
Recorded	Indicates whether a recording exists for any part of the call. N.B. This does not guarantee that there will be recordings for the whole duration of the call.
Short Answered	A call is designated as Short Answered if the Talk Time is less than the Short Answered threshold value. The Short Answered call threshold is a configurable setting which can be used to control which calls are classed as Short Answered calls.
Short Ringing	A call is designated as Short Ringing when it is not answered and has a ring duration less than the Short Ringing call threshold. The Short Ringing call threshold is a configurable setting which can be used to control which calls are classed as Short Ringing calls.
State	The state/province for the Caller ID number (NANPA region only).
Trunk to Trunk	A call that includes both an incoming and outgoing trunks.

Call Info (Advanced) #

Field Name	Description	Default Field?
Account ID	The ID of the communication system being monitored.
Account Name	The name of the communication system being monitored.
Call ID	The telephone system's unique ID for this call.
Document ID	Document ID.
Hang-up Cause	The call Hang-up Cause provided by the communications platform.
PBX Type	The type of PBX the call was made on.
Recording ID	The call recording ID.
SIP Call ID	The unique SIP Call ID for the call leg.

Call Times #

Field Name	Description	Default Field?
Answer Time	The time and date that this call or call segment was answered. This will be empty if the call was not answered.
Call Duration	The total duration for this call or call segment including ring, hold and talk durations.	✔
Conference/Meeting Early Start	The conference or meeting early start time.	✔
Conference/Meeting Overrun	The conference or meeting overrun time.	✔
Conference/Meeting Scheduled Duration	The conference or meeting number scheduled duration.	✔
Conference/Meeting Scheduled End Time	The conference or meeting scheduled end time.
Conference/Meeting Scheduled Start Time	The conference or meeting scheduled start time.
End Time	The time of day that this call or call segment ended.
Start Time	The time the call or call segment started ringing.	✔
Talk Time	The duration this call segment was in the answered state.

Call Times (%) #

Field Name	Description	Default Field?
% Talk Time	The Talk Time as a percentage of Total Call time (external calls only).

Contact Info #

Field Name	Description	Default Field?
Company Name	The company name of the matched contact.
Contact Name	The full name of the matched contact. If there is no contact match, this will be the Caller ID Name.
Contact Tag 1	The data from tag field 1 of the matching contact record for this call.
Contact Tag 10	The data from tag field 10 of the matching contact record for this call.
Contact Tag 2	The data from tag field 2 of the matching contact record for this call.
Contact Tag 3	The data from tag field 3 of the matching contact record for this call.
Contact Tag 4	The data from tag field 4 of the matching contact record for this call.
Contact Tag 5	The data from tag field 5 of the matching contact record for this call.
Contact Tag 6	The data from tag field 6 of the matching contact record for this call.
Contact Tag 7	The data from tag field 7 of the matching contact record for this call.
Contact Tag 8	The data from tag field 8 of the matching contact record for this call.
Contact Tag 9	The data from tag field 9 of the matching contact record for this call.
CRM ID	The reference of the matched contact in an external CRM system.
Email	The email address of the matched contact.
Job Title	The job title of the matched contact.

Users / Devices #

Field Name	Description	Default Field?
Answering Agent Name	The name of the first agent that answered the call (if applicable).
Answering Agent Number	The number of the first agent that answered the call (if applicable).
Answering Device Name	The name of the first device the call was answered at. This will be empty if the call was not answered.
Answering Device Number	The number of the first device the call was answered at. This will be empty if the call was not answered.
Answering Group Name	The name of the first user group the call was answered at. This will be empty if the call was not answered.
Answering User Name	The name of the first user the call was answered by. This will be empty if the call was not answered.	✔
Answering User Number	The number of the first user the call was answered by. This will be empty if the call was not answered.
Calling Agent Name	Calling Party Agent Name associated with the call or call segment.
Calling Agent Number	Calling Party Agent Number associated with the call or call segment.
Calling Device Name	Calling Party Device Name associated with the call or call segment.
Calling Device Number	Calling Party Device Number associated with the call or call segment.
Calling User Name	Calling Party User Name associated with the call or call segment.	✔
Calling User Number	Calling Party User Number associated with the call or call segment.
Conference/Meeting Attendees	The conference or meeting number of participants who attended.
Conference/Meeting Name	The conference or meeting name.	✔
Conference/Meeting Number	The conference or meeting number.
Conference/Meeting Participants	The conference or meeting number of participants.
External Tenant ID	The ID of the external tenant.
External Tenant Name	The name of the external tenant.
First Rang Agent Name	The name of the first agent the call rang at.
First Rang Agent Number	The number of the first agent the call rang at.
First Rang Device Name	The name of the first device the call rang at.
First Rang Device Number	The number of the first device the call rang at.
First Rang Group Name	The name of the user group where the call first rang at.
First Rang User Name	The name of the first user the call rang at.
First Rang User Number	The number of the first user the call rang at.
Last Answering Agent Name	The name of the last agent that answered the call (if applicable).
Last Answering Agent Number	The number of the last agent that answered the call (if applicable).
Last Answering Device Name	The name of the last device the call was answered at. This will be empty if the call was not answered.
Last Answering Device Number	The number of the last device the call was answered at. This will be empty if the call was not answered.
Last Answering User Name	The name of the last user the call was answered by. This will be empty if the call was not answered.
Last Answering User Number	The number of the last user the call was answered by. This will be empty if the call was not answered.
Last Rang Agent Name	The name of the last agent the call rang at.
Last Rang Agent Number	The number of the last agent the call rang at.
Last Rang Device Name	The name of the last device the call rang at.
Last Rang Device Number	The number of the last device the call rang at.
Last Rang Group Name	The name of the user group where the call last rang at.
Last Rang User Name	The name of the last user the call rang at.
Last Rang User Number	The number of the last user the call rang at.
Trunk Name	Trunk name involved in the call or call segment.
Trunk Number	Trunk number involved in the call or call segment.

Filter Fields #

This section outlines which filter fields can be used on the Teams Call List template

Field Name	Description
Abandoned	An incoming call that was not answered by an device/agent/user or relevant Mailbox/Voicemail.
Account ID	The ID of the communication system being monitored.
Account Name	The name of the communication system being monitored.
Agent Name	The names of any agents associated with this call or call segment. For internal or conference calls there may be more than one agent.
Agent Number	The Agent Number (Presence ID) of the Agent.
Answered	Indicates whether the call or call segment was answered or not (Yes or No).
Answering Agent Name	The name of the first agent that answered the call (if applicable).
Answering Agent Number	The number of the first agent that answered the call (if applicable).
Answering Device Name	The name of the first device the call was answered at. This will be empty if the call was not answered.
Answering Device Number	The number of the first device the call was answered at. This will be empty if the call was not answered.
Answering Group Name	The name of the first user group the call was answered at. This will be empty if the call was not answered.
Answering User Name	The name of the first user the call was answered by. This will be empty if the call was not answered.
Answering User Number	The number of the first user the call was answered by. This will be empty if the call was not answered.
Area Code	The area code for the Caller ID number.
Billing Code	The billing code that was set against this call.
Call Direction	The direction of this call segment, either (In)coming or (Out)going for external calls, (Both) for trunk-to-trunk calls and N/A for internal calls. Note: Internal calls will only show a direction on reports/tiles where the data is grouped by a user/agent.
Call Duration	The total duration for this call or call segment including ring, hold and talk durations.
Call Type	The type of call, either Internal (intercom [IC]) or External.
Caller ID Name	The name provided by the network provider as being associated with the Caller ID.
Company Name	The company name of the matched contact.
Conference	The call was part of a conference.
Conference/Meeting Attendees	The conference or meeting number of participants who attended.
Conference/Meeting Early Start	The conference or meeting early start time.
Conference/Meeting Name	The conference or meeting name.
Conference/Meeting Number	The conference or meeting number.
Conference/Meeting Overrun	The conference or meeting overrun time.
Conference/Meeting Participants	The conference or meeting number of participants.
Conference/Meeting Scheduled End Time	The conference or meeting scheduled end time.
Conference/Meeting Scheduled Start Time	The conference or meeting scheduled start time.
Contact Name	The full name of the matched contact. If there is no contact match, this will be the Caller ID Name.
Contact Tag 1	The data from tag field 1 of the matching contact record for this call.
Contact Tag 10	The data from tag field 10 of the matching contact record for this call.
Contact Tag 2	The data from tag field 2 of the matching contact record for this call.
Contact Tag 3	The data from tag field 3 of the matching contact record for this call.
Contact Tag 4	The data from tag field 4 of the matching contact record for this call.
Contact Tag 5	The data from tag field 5 of the matching contact record for this call.
Contact Tag 6	The data from tag field 6 of the matching contact record for this call.
Contact Tag 7	The data from tag field 7 of the matching contact record for this call.
Contact Tag 8	The data from tag field 8 of the matching contact record for this call.
Contact Tag 9	The data from tag field 9 of the matching contact record for this call.
Country	The country for the Caller ID number.
CRM ID	The reference of the matched contact in an external CRM system.
DDI Name	The name provided by the communications system as being associated with the Direct Inward Dial number for the call.
DDI Name/Presentation Name	The DDI name or the presentation number name.
DDI/Presentation Number	The DDI number or the presentation number.
Device Name	The device name(s) that were involved in this call segment. On internal and conference calls there may be more than one device.
Device Number	The device number(s) that were involved in this call segment. On internal and conference calls there may be more than one device.
Direct Inward Dial	The significant Direct Inward Dial (DDI) digits received from the network provider to identify a call originated via a particular DDI number.
Document ID	Document ID.
Email	The email address of the matched contact.
External Tenant ID	The ID of the external tenant.
External Tenant Name	The name of the external tenant.
First Rang Agent Name	The name of the first agent the call rang at.
First Rang Agent Number	The number of the first agent the call rang at.
First Rang Device Name	The name of the first device the call rang at.
First Rang Device Number	The number of the first device the call rang at.
First Rang Group Name	The name of the user group where the call first rang at.
First Rang User Name	The name of the first user the call rang at.
First Rang User Number	The number of the first user the call rang at.
Hang-up Cause	The call Hang-up Cause provided by the communications platform.
Job Title	The job title of the matched contact.
Last Answering Agent Name	The name of the last agent that answered the call (if applicable).
Last Answering Agent Number	The number of the last agent that answered the call (if applicable).
Last Answering Device Name	The name of the last device the call was answered at. This will be empty if the call was not answered.
Last Answering Device Number	The number of the last device the call was answered at. This will be empty if the call was not answered.
Last Answering User Name	The name of the last user the call was answered by. This will be empty if the call was not answered.
Last Answering User Number	The number of the last user the call was answered by. This will be empty if the call was not answered.
Last Rang Agent Name	The name of the last agent the call rang at.
Last Rang Agent Number	The number of the last agent the call rang at.
Last Rang Device Name	The name of the last device the call rang at.
Last Rang Device Number	The number of the last device the call rang at.
Last Rang Group Name	The name of the user group where the call last rang at.
Last Rang User Name	The name of the last user the call rang at.
Last Rang User Number	The number of the last user the call rang at.
Location	The location for the Caller ID number.
Matched	The call has one or more contact matches.
Number Type	The type (Local, National or International) for the Caller ID number.
Outgoing Caller ID	The telephone number presented on an outgoing call.
Outgoing Caller ID Name	The name presented on an outgoing call.
Outside Number	The telephone number associated with this call. This applies to external calls only.
Recorded	Indicates whether a recording exists for any part of the call. N.B. This does not guarantee that there will be recordings for the whole duration of the call.
Short Answered	A call is designated as Short Answered if the Talk Time is less than the Short Answered threshold value. The Short Answered call threshold is a configurable setting which can be used to control which calls are classed as Short Answered calls.
Short Ringing	A call is designated as Short Ringing when it is not answered and has a ring duration less than the Short Ringing call threshold. The Short Ringing call threshold is a configurable setting which can be used to control which calls are classed as Short Ringing calls.
SIP Call ID	The unique SIP Call ID for the call leg.
Start Time	The time the call or call segment started ringing.
State	The state/province for the Caller ID number (NANPA region only).
Talk Time	The duration this call segment was in the answered state.
Trunk to Trunk	A call that includes both an incoming and outgoing trunks.
User Name	The name of the user involved in the call or call segment.
User Number	The number of the user involved in the call or call segment.