Horizon

Horizon #

Recording Portal Usage Details #

~.Dimensions.~ uses the advanced recording portal to download call recordings from Horizon. To do this, it requires a dedicated user account on the advanced recordings portal.

Please follow the instructions below to create a dedicated account for ~.Dimensions.~ to use.

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~.Dimensions.~ will import a copy of the recordings (for users with Transcription enabled) available when the connection is first added, then check every 15 minutes for new recordings.

To create a dedicated user account for ~.Dimensions.~, login to the advanced recording portal.

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Navigate to the 'Users' section.

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Populate the 'Create User' form with the details for the new user.

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A valid email address is required to setup the user and configure the password. You can use the '+' email format to have this email come to you. E.g. firstname.lastname+recording@domain.

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After creating the user, follow the normal user creation steps to set the password. Once completed, enter the following details into the ~.Dimensions.~ form:

  • Username
  • Password
  • Email Address
  • Customer ID

The 'Customer ID' is in the URL of your recording portal address and is in the format 'TRCXXXXXX'.

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Hand Left warning
The user account must be a dedicated account for use by ~.Dimensions.~.
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The password on the portal will automatically be updated every 30 days by ~.Dimensions.~. This is to ensure that the password does not expire and cause disruption to the connection.