Archived Release Notes

Archived Release Notes #

2023 Releases #

1.89.0 - December 12th, 2023 #

Features

Area Description
Customer Portal
  • Improved filtering - Pick lists added for users, groups etc
  • Localization Update - French & Spanish
Dashboard
  • Click through support from tiles to reports
  • Away state control, supervisor support for non-PBX users
  • Supervisor agent control now requires the new 'Supervisor Agent Control' role
  • Alarms - Native browser notification support
  • Active call stats and primary user groups now available on User/agent grids
Reporting
  • Number of ring duration thresholds increased from 6 to 12
  • CRM linked tag data now shows as URLs in the Call Session view
~.UcClient.~ Desktop
  • Support for enabling/disabling call waiting
  • Screen pop option for executables in addition to URLs
~.UcClient.~ Mobile
  • Support for enabling/disabling call waiting
  • Contact directory visibility without searching
Reseller Portal
  • 3CX Call recording playback support added

Fixes

Area Description (Ticket)
Dashboard
  • Fix for Queue grid showing double the number of answered calls (#51375)
Wallboard
  • FireTV fix for stats not loading correctly when filtered by Call Tag
Platform
  • 3CX - Modelling fixes

1.88.0 - October 31st, 2023 #

Features

Area Description
Customer Portal
  • New 'Collapsed Menu' option to increase usable screen real-estate
  • Voice apps are now accessible directly from the portal
Platform
  • 3CX - User presence states now synchronised
  • 3CX - Support added for v20
  • ~.pbx.kazoo.name.~ - Support added for User-based eavesdrop on v4.3

Fixes

Area Description (Ticket)
~.UcClient.~ Mobile
  • Fix for potential crash on iOS when transferring as call
  • Incoming calls on iOS don't stop ringing when answered by another user (#51332)
  • Fix for intermittent user log outs
Dashboard
  • Fix added for call tag fields not updating correctly
  • Improved 'User Presence' message
  • Fix for 'Circular Gauges' not sizing text correctly
Wallboard
  • Fix added for call tag fields not updating correctly
Reporting
  • Agent away reason showing as 'manual_away' instead of 'Away'
  • Fix for Sub Reports losing Filters (#51030)
Platform
  • 3CX - Implemented a fix for large sites

1.87.0 - August 17th, 2023 #

Features

Area Description
~.UcClient.~ CRM
  • Clio integration support
  • Zoho integration store deployment

Fixes

Area Description (Ticket)
Dashboard
  • 'Calls by Time' graphs shows date and time instead of just time (#50983)
  • 'Calls by Time' graph not updating when using timezone with multiple slashes in (#51040)
  • 'Calls by Time' graph can cause stats to not reset immediately
Reporting
  • DDI changes in some park/retrieve scenarios (#50982)
  • Early media on extensions causing calls to be marked as answered (#51108)
~.UcClient.~ Desktop
  • Calls getting dropped after 30 seconds when on hold and RTCP is disabled (#51024)

1.86.0 - July 18th, 2023 #

Features

Area Description
Dashboard
  • New default agent 'Away States' added when none are configured on the communications platform
Reporting
  • Call recording retrieval support added for AWS buckets not in default AWS region
~.UcClient.~ Desktop
  • Audio codec used synchronised with the device configuration on the communications platform
  • Opus codec support added
~.UcClient.~ Mobile
  • Audio codec used synchronised with the device configuration on the communications platform
  • Opus codec support added
  • Support for notifications on Android 13
~.UcClient.~ CRM
  • Freshdesk integration update

Fixes

Area Description (Ticket)
Call Modelling
  • Fixed segmentation issue when a call bounces between the same queues (#50940)
Dashboard
  • Fix for time zone issue with the Graph Over Time tile (#50905)
Reporting
  • When time of day filtering applied to agent related reports, no data would be returned (#50807)
  • Calls by session / segment filter option wasn't persisting on tile filters (#50917)
  • Scheduled reports in Excel format with 'Date only' column would not run
~.UcClient.~ Desktop
  • Fix for not being able to upload logs
  • Old logs were not being removed due to locked file

1.85.0 - June 13th, 2023 #

Features

Area Description
~.UcClient.~ Clients
  • Support for new Client Profiles feature
~.UcClient.~ Mobile
  • Missed Call notifications/badge now available

Fixes

Area Description Ticket
Call Modelling
  • Consolidate SubscriberAbsent event hangup cause for calls
#50606
Dashboard
  • Fix for issue with multiple charts on a view
 #50642
Wallboard
  • Fix for FireTV clients failing to connect
Reporting
  • Improved error messages on report row limits
  • Fix for row limits being applied incorrectly to summary reports
~.UcClient.~ Desktop
  • SIP Update requests not being handled correctly

1.84.0 - May 9th, 2023 #

Dashboard

Features

Introducing the new Dashboard feature, available with different features depending on Supervisor roles.

  • New supervisor roles _ New 'Analytics' & 'Contact Centre' supervisor roles _ 'Real-Time' supervisor renamed 'Live Analytics' supervisor
  • New grid tiles _ Unreturned Abandoned Calls - Displays details of pending lost calls to be contacted _ Users - Displays user information and provides call control and presence control features _ Agents - Displays agent call & status and provides agent state control and silent monitor features _ Queues - Detailed queue state and call information
  • New tile types _ Stats over time graphs _ Multi-stat list tiles
  • New Data * Call Tag fields can now be added to tiles

Wallboard

Features

  • Call Tag fields can now be added to tiles

Reporting

Features

  • Device name added to the Call Session View's connection grid.

  • Excel report download type

  • Time of Day filter options for reports

  • New Reports/Fields _ 'Call Rate' fields _ 'Idle Time' fields for user reports _ Queue estimated wait times _ Agent Away reasons now supported * Calls by Day of Week report templates

    Fixes

  • Report row limits were not always enforced

  • Rejected calls treated as refused for User/agent summary reports

~.UcClient.~ Desktop

Features

  • New configuration option to disable call waiting tones
  • Agent away state reasons now selectable

Fixes

  • Update to prevent softphone audio gain level being set too high
  • Default NAT settings changed to 'None' for new installs
  • Fix for user/presence icon missing on first launch

~.UcClient.~ Mobile

Features

  • Presence changes are now immediately applied when a new one is selected

Fixes

  • Fix for inbound external ringing call shows 'Return to Call' Banner
  • Fix for call history not taking into account timezone in all scenarios
  • Fix for audio missing/corruption when dialling voicemail

1.83.0 - Jan 31st, 2023 #

Reporting

Features

  • New 'Call Cost' reports. Provide a simple way to rate calls and view system wide, or on a user basis
  • New 'Unanswered Call' and associated aggregated columns, now available all applicable reports
  • New 'Calls by Service Number' report. Provides call data summarised by 'Service Number' (combined DDI/Outgoing Caller ID field)

Fixes

  • % Total Incoming answered was labelled incorrectly
  • % Fields with 0% weren't showing a value

Reseller Portal

Features

  • ~.UcClient.~ Desktop role renamed to ~.UcClient.~ UC
  • allow searching using a tenant Id on the Customers grid

Fixes

  • Reseller users can now subscribe to status updates for notifications on service affecting issues and maintenance
  • User group navigation option incorrectly shown when a user does not have the required 'Customer Settings' role
  • Changing a user's email address intermittently gets reverted

~.UcClient.~ Desktop

Fixes

  • Preferred audio device warning is not removed when switching to deskphone mode
  • Call control button on transfer showed 'Retrieve' instead of 'Cancel'
  • Welcome email now shows support for Windows 11

1.82.0 - Jan 9th, 2023 #

Call Modelling

Fixes

  • Fixed modelling issue with 'Bow-out' scenarios (Ticket #50011)

~.UcClient.~ Clients (Desktop/Mobile/CRM)

Features

  • Group/queue and route path information now visible in the call history

Fixes

  • Announced transfer calls can cause stuck calls on the transferred to user

~.UcClient.~ Desktop

Features

  • New Custom URL screen pop feature
  • Headset support added for Plantronics/Jabra/Yealink
  • New 'Pull Call' feature, allows users to be pull calls in progress on their different devices
  • Audio codec update, G.722 support added
  • Change upgrade check frequency to every 3 hours

Fixes

  • Announced transfer call flow does not always show call control buttons
  • Call details not shown when in CTI mode
  • Prevent sleep and display going inactive whilst on a call
  • Hide contact fields that have no values

~.UcClient.~ CRM

Features

  • Full WebRTC softphone support
  • Centralised CRM configuration. This will allow support for customer/reseller specific configurations in future releases
  • Allow Salesforce screen pop in a new tab
  • Options to open contacts/tasks in a new tab