Making Calls #

There are three ways to make calls from Freshdesk using ~.UcClient.~.

Dialling from within ~.UcClient.~ #

Telephone calls can be made directly from ~.UcClient.~ by entering a number in the text box provided and pressing the dial icon to the right of the text box:

Dialling from a Freshdesk Contact #

Telephone calls can be made directly from a Freshdesk Contact by simply clicking on the telephone number link.

Whichever way is chosen, ~.UcClient.~ will dial the required number (internal or external) and will format the number as required.

Dialling from the call history #

To redial a number from the history, click the icon, then press the 'Call' option on the menu: