Requirements

Requirements #

To use ~.UcClient.~ for Freshdesk, the following requirements must be met:

~.Dimensions.~ #

Users must be assigned the following roles/permissions:

  • Essential User
  • CRM User
  • Website Access
Information Circle info
Both of these features are billable items on the ~.Dimensions.~ system. Please contact your reseller for information on pricing.

Browser #

~.UcClient.~ for Freshdesk is supported on the following browsers:

  • Chrome
  • Firefox
  • Edge (New Chromium version)
  • Safari

Network Port Requirements #

The following network ports are used by the solution:

Area Port Protocol Description
*.myreports.cloud 443 HTTPS Standard HTTPS connection for all user sessions.

Freshdesk #

~.UcClient.~ can be used in the following versions of Freshdesk:

  • Growth
  • Pro
  • Enterprise

Rate Limiting #

At the time of writing, Freshdesk implement a per-minute account wide rate-limit on API calls. Depending on the licence level your account is using, the maximum number of API requests allowed will vary:

Plan Rate Limit/Minute MAXIMUM RATE LIMIT/MINUTE PER ENDPOINT
Growth 200
  • Ticket Create - 80
  • Ticket Update - 80
  • Ticket List - 60
  • Contacts List - 60
Pro 400
  • Ticket Create - 160
  • Ticket Update - 160
  • Ticket List - 100
  • Contacts List - 100
Enterprise 700
  • Ticket Create - 280
  • Ticket Update - 280
  • Ticket List - 200
  • Contacts List - 200

For more information on Freshdesk's rate limiting, please refer here.

Document note
Please check the Freshdesk website for an up to date definitive Rate Limit table
Hand Left warning
API requests per call are estimated and will be affected by manual user requests for popping records and your call rate.