Reports #

Reports are a key tool for analysing call traffic and user/agent status. Through a range of views and templates, reports make available all the information stored by the system in an easy to use and customizable interface.

There are 2 types of reports available on the system:

• Report Views -> These are pre-configured reports designed to provide insights into specific areas of communication (e.g. Long Calls, Lost Calls etc.)
• Custom Reports -> Tabular reports which show detailed information and which have customizable fields and display.

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Access to the different types of reports is license controlled.