Requirements #
To use ~.UcClient.~ for Zendesk, the following requirements must be met:
~.Dimensions.~ #
Users must be assigned the following roles/permissions:
- Essential User
- CRM User
- Website Access
info
Both of these features are billable items on the ~.Dimensions.~ system. Please contact your reseller for information on pricing.
Browser #
~.UcClient.~ for Zendesk is supported on the following browsers:
- Chrome
- Firefox
- Edge (New Chromium version)
- Safari
Network Port Requirements #
The following network ports are used by the solution:
| Area | Port | Protocol | Description |
|---|---|---|---|
*.myreports.cloud |
443 | HTTPS | Standard HTTPS connection for all user sessions. |
Zendesk #
~.UcClient.~ can be used in the following versions of Zendesk:
- Team
- Growth
- Professional
- Enterprise
Rate Limiting #
At the time of writing, Zendesk implement a per-minute account wide rate-limit on API calls. Depending on the licence level your account is using, the maximum number of API requests allowed will vary:
| Plan | Rate Limit/Minute | Apps Rate Limit |
|---|---|---|
| Team | 200 | 100 Requests Per User/Per App |
| Growth | 400 | 100 Requests Per User/Per App |
| Pro | 400 | 100 Requests Per User/Per App |
| Enterprise | 700 | 100 Requests Per User/Per App |
For more information on Zendesk's rate limiting, please refer here.
note
Please check the Zendesk website for an up to date definitive Rate Limit table