~.UcClient.~ Unified Communications #
~.UcClient.~ is the unified communications solution for the ~.Dimensions.~ platform. Whatever your chosen device, ~.UcClient.~ provides access to make and receive phone calls from wherever you are.
The desktop version of ~.UcClient.~ can be run as a CTI client, working with your desktop phone or as a softphone, connecting as a SIP device to the phone system and providing the user to make/receive calls directly from a computer.
It provides access for ~.Dimensions.~ users to control their presence and to see the presence and status of other users within their organisation.
~.UcClient.~ Versions #
~.UcClient.~ Web Edition is supported on the following operating systems:
| Browser | Operating Systems | Versions | PWA Supported |
|---|---|---|---|
| Microsoft Edge | Microsoft Windows, MacOS | 122+ | ✔ |
| Google Chrome | Microsoft Windows, MacOS | 125+ | ✔ |
| Mozilla Firefox | Microsoft Windows, MacOS | 121+ | ✔ |
| Apple Safari | MacOS | 17+ | ✔ (Min version Sonoma) |
~.UcClient.~ for Windows (Legacy)
Is supported on the following operating systems:
| Versions | Editions Supported |
|---|---|
| Windows 11, 64bit only - All versions | Pro, Pro for Workstations, Education, Pro for Education, Enterprise |
| Windows 10, 64bit only - 1903 (10.0.18362.0) release or higher | Pro, Pro for Workstations, Education, Pro for Education, Enterprise |
info
Support for ~.UcClient.~ for Windows will be stopped in August 2026. Please transition to using ~.UcClient.~ Web Edition before this date.
Supported Features #
The list below provides an example of some of the features available to users when using ~.UcClient.~ Desktop:
| Core Features | Description | Web Edition | Windows |
|---|---|---|---|
| ACD Agent Control | Control agent status (login/logout/availability/wrap) in ACD queues. | ✔ | ✔ |
| Call History | Easy access to view calls made/received on any device. Access call recordings (with appropriate permissions) | ✔ | ✔ |
| Contacts View | View colleagues status and directory items. | ✔ | ✔ |
| Deskphone Mode | Make calls and control presence using computer telephony integration, not a softphone. | ✘ | ✔ |
| Dialing | Make calls from within ~.UcClient.~ or from other applications using tel: URIs | ✔ | ✔ |
| Presence Profiles | Provide details of your availability to other users and control routing | ✔ | ✔ |
| Softphone Mode | Connect as a softphone from where ever you are, including transfers and multi-party calls | ✔ | ✔ |
| Voicemail | Displays voicemail notifications and provides easy access to dial in to retrieve them | ✔ | ✔ |
| Additional Features | |||
| Busylight Support | Support for Kuando Busylight status devices | ✘ | ✔ |
| Keyboard Shortcuts | Perform call and application functions using configurable keyboard shortcuts. | ✔ | ✔ |
| Headset Integration | Integration to Plantronics, Jabra & Yealink headset for answering/clearing calls. | ✘ | ✔ |
| Screen Pop | Manual or automated screen pop based on a URL or EXE command line argument request. | ✔ URL Pop only |
✔ |
| Dispositions | Manual or automated screen pop based on a URL or EXE command line argument request. | ✔ | ✘ |