Release Notes #

The following sections outline the release history of the solution and provides information on new features as they are added to the product.

info
Documentation version - 1.96.1

What's New #

1.96.0 - November 26th, 2024 #

Fixes

1.92.0 - May 14th, 2024 #

Fixes

1.90.0 - February 13th, 2024 #

Features

1.87.0 - August 17th, 2023 #

Features

1.86.0 - July 18th, 2023 #

Features

1.82.0 - Jan 9th, 2023 #

~.UcClient.~ Clients (Desktop/Mobile/CRM)

Features

• Group/queue and prefix information now visible in the call history

Fixes

• Announced transfer calls can cause stuck calls on the transferred to user

~.UcClient.~ CRM

Features

• Full WebRTC softphone support
• Centralised CRM configuration. This will allow support for customer/reseller specific configurations in future releases
• Allow Salesforce screen pop in a new tab
• Options to open contacts/tasks in a new tab

1.81.0 - Nov 8th, 2022 #

~.UcClient.~ Clients (Desktop/Mobile/CRM)

Features

• Group calls will no longer show as missed if answered at another location

Fixes

• Fixed issue with clients being intermittently logged out (Ticket #49724)

~.UcClient.~ CRM

Features

• New user interface to maximise available client width
• CRM contact matches are tagged against historical call records
• CRM records can be loaded from the call history
• Browser notifications on incoming softphone calls

1.80.0 - Oct 4th, 2022 #

~.UcClient.~ CRM

Features

• (Preview) Embedded WebRTC client for use with all CRM integration plugins

Fixes

• Task wasn't auto popping on Multi-record match

1.79.0 - Aug 31st, 2022 #

~.UcClient.~ CRM

Features

• New CRM integration for Zoho CRM now available

Fixes

• Fixed issue with login failing on Safari / Firefox
• Fixed issue with plugin alignment when using certain browser apps

1.68.0 - Sep 7th, 2021 #

Microsoft Dynamics 365 in General Availability

1.66.0 - July 27th, 2021 #

Branding

• Updates to enforce branding within the client interface
• Documentation branding has now been implemented

Record Linking

• Users can now link a call to an open record if there has been no automatic match

Screen Pop/New Record

• Actions are now hidden from the screen when not supported by the Salesforce settings

1.65.0 - June 30th, 2021 #

Task Creation

• Update to create tasks for all calls, not just ones which matched a Salesforce record.
• Update to create tasks for all calls, even if they were not answered.
• New Call Session link on tasks to allow users playback call recordings.

1.61.0 - March 29th, 2021 #

System in General Availability

Known Issues #

The table below lists the known problems and the expected fix date: