Release Notes #
The following sections outline the release history of the solution and provides information on new features as they are added to the product.
info
Documentation version - 1.91.2
What's New #
1.91.0 - March 26th, 2024 #
Features
Area | Description |
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~.UcClient.~ Web |
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Fixes
Area | Description (Ticket) |
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~.UcClient.~ Desktop |
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1.89.0 - December 12th, 2023 #
Features
Area | Description |
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~.UcClient.~ Desktop |
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1.88.0 - October 31st, 2023 #
Features
Area | Description |
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Customer Portal |
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Platform |
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Fixes
Area | Description (Ticket) |
---|---|
~.UcClient.~ Mobile |
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Dashboard |
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Wallboard |
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Reporting |
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Platform |
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1.87.0 - August 17th, 2023 #
Features
Area | Description |
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~.UcClient.~ CRM |
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Fixes
Area | Description (Ticket) |
---|---|
~.UcClient.~ Desktop |
|
1.86.0 - July 18th, 2023 #
Features
Area | Description |
---|---|
~.UcClient.~ Desktop |
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~.UcClient.~ Mobile |
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~.UcClient.~ CRM |
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Fixes
Area | Description (Ticket) |
---|---|
~.UcClient.~ Desktop |
|
1.85.0 - June 13th, 2023 #
Features
Area | Description |
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~.UcClient.~ Clients |
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~.UcClient.~ Mobile |
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Fixes
Area | Description | Ticket |
---|---|---|
~.UcClient.~ Desktop |
|
1.84.0 - May 9th, 2023 #
~.UcClient.~ Desktop
Features
- New configuration option to disable call waiting tones
- Agent away state reasons now selectable
Fixes
- Update to prevent softphone audio gain level being set too high
- Default NAT settings changed to 'None' for new installs
- Fix for user/presence icon missing on first launch
1.83.0 - Jan 31st, 2023 #
~.UcClient.~ Desktop
Fixes
- Preferred audio device warning is not removed when switching to deskphone mode
- Call control button on transfer showed 'Retrieve' instead of 'Cancel'
- Welcome email now shows support for Windows 11
1.82.0 - Jan 9th, 2023 #
~.UcClient.~ Clients (Desktop/Mobile/CRM)
Features
- Group/queue and route path information now visible in the call history
Fixes
- Announced transfer calls can cause stuck calls on the transferred to user
~.UcClient.~ Desktop
Features
- New Custom URL screen pop feature
- Headset support added for Plantronics/Jabra/Yealink
- New 'Pull Call' feature, allows users to be pull calls in progress on their different devices
- Audio codec update, G.722 support added
- Change upgrade check frequency to every 3 hours
Fixes
- Announced transfer call flow does not always show call control buttons
- Call details not shown when in CTI mode
- Prevent sleep and display going inactive whilst on a call
- Hide contact fields that have no values
1.81.0 - Nov 8th, 2022 #
~.UcClient.~ Clients (Desktop/Mobile/CRM)
Features
- Group calls will no longer show as missed if answered at another location
Fixes
- Fixed issue with clients being intermittently logged out (Ticket #49724)
~.UcClient.~ Desktop
Features
- Feature codes can be dialled
- New Keyboard Shortcuts feature for common actions (Answer, Clear, Highlight & Dial etc)
Fixes
- Crash when microphone permission request is denied (Ticket #49729)
- Crash when dialling into voicemail (Ticket #49974)
- Reset mute status when a call ends
1.80.0 - Oct 4th, 2022 #
~.UcClient.~ Desktop
Features
- Dialpad can be used for DTMF tones when in focus (Softphone only)
- Dial plan update
Fixes
- Prevent multiple upload of logs and feed back to the user on progress when uploading log files
- Archive logs now included in log uploads
1.79.0 - Aug 31st, 2022 #
~.UcClient.~ Desktop
Features
- Presence Profile call routing max ring times have been increased from 60 to 120 seconds
- Other users' extension numbers are now visible on the Contacts View
- External contacts' phone numbers are now visible on the Contacts View
- Allow users to hide presence profiles which they do not use
- Improved headset support, Plantronics device support now added
Fixes
- Fix for large call histories causing slows downs on refresh
- ~.UcClient.~ logs into portal on a password reset flow
- Only showing 'End Call' when in softphone mode in certain scenarios (Ticket #49533)
- ACD Queue state getting out of sync (Ticket #49529)
1.78.0 - June 21st, 2022 #
~.UcClient.~ Desktop
Fixes
- Client crashing when handling multiple calls
- Presence profile selection does not always apply Do-Not-Disturb/Forward changes
- Allow quick calls when User does not have a presence id (Ticket #49101)
1.75.0 - Mar 29th, 2022 #
~.UcClient.~ Desktop
Features
- New Accept group calls feature of Presence Profiles
- Call Banner Updates - Pre-pend Name & Queue Name (if applicable) is now visible on Windows notifications and call screen.
1.74.0 - Feb 28th, 2022 #
~.UcClient.~ Desktop
Features
- ~.UcClient.~ Presence Profiles - Control DND, Forwarding & Find-Me-Follow-Me
- Minor UI Updates
- Copy Outside Number to Clipboard
Fixes
- Call history refresh issue when timezone is not UTC (Ticket #48403)
1.73.0 - Jan 20th, 2022 #
Features
- Recording Playback -> Call recordings can now be accessed from the call history section via a link the call's Call Session View (permissions required).
- Directory Improvements: _ Removal of E.164 format search restriction _ Company name add to contact search results
Fixes
- Refresh of history after midnight to ensure date grouping is correct
- E.164 formatting of local numbers removed in call history
- Fixed issue with call banner showing no information when eaves dropping
- Fixed issue with blank call history items when using the conference bridge
- Improved dialling of local numbers
1.72.0 - Dec 7th, 2021 #
- (Beta) Presence Profiles -> Profiles can now be overridden by users giving control of DND, Forwarding and Personal Call Routing
1.71.0 - Nov 16th, 2021 #
- Support for CName suppression on contact matches
- Allow contact directories to be searched and matches to be dialed
1.70.0 - Oct 26th, 2021 #
- Contact Matching on calls.
- Add contacts to Favourites.
- Screen pop on contact match. (breaking change requires uninstall of previous release and new install)
1.69.0 - Oct 12th, 2021 #
- Fix softphone device detection.
1.68.0 - Sep 7th, 2021 #
- Call control bar on footer.
- Support for Busylight added.
1.67.0 - August 2021 #
- New style buttons.
- Reworked call history.
- Fix for intermittent transfer failure.
1.66.0 - July 2021 #
- Call History Available.
- Voicemail operation added.
- Missed Call Operation added.
- Redial and Auto-answer functionality added.
1.62.0 - February 2021 #
System in General Availability
Known Issues #
The table below lists the known problems and the expected fix date:
Issue Ref | Description | Expected Fix Date |
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