Release Notes #

The following sections outline the release history of the solution and provides information on new features as they are added to the product.

info
Documentation version - 1.91.2

What's New #

1.91.0 - March 26th, 2024 #

Features

Area	Description
~.UcClient.~ Web	Beta release of ~.UcClient.~ Web Edition client

Fixes

Area	Description (Ticket)
~.UcClient.~ Desktop	Unable to open call session view when locale is set to en-AU.

1.89.0 - December 12th, 2023 #

Features

Area	Description
~.UcClient.~ Desktop	Support for enabling/disabling call waiting Screen pop option for executables in addition to URLs

1.88.0 - October 31st, 2023 #

Features

Area	Description
Customer Portal	New 'Collapsed Menu' option to increase usable screen real-estate Voice apps are now accessible directly from the portal
Platform	3CX - User presence states now synchronized 3CX - Support added for v20 ~.pbx.kazoo.name.~ - Support added for User-based eavesdrop on v4.3

Fixes

Area	Description (Ticket)
~.UcClient.~ Mobile	Fix for potential crash on iOS when transferring as call Incoming calls on iOS don't stop ringing when answered by another user (#51332) Fix for intermittent user log outs
Dashboard	Fix added for call tag fields not updating correctly Improved 'User Presence' message Fix for 'Circular Gauges' not sizing text correctly
Wallboard	Fix added for call tag fields not updating correctly
Reporting	Agent away reason showing as 'manual_away' instead of 'Away' Fix for Sub Reports losing Filters (#51030)
Platform	3CX - Implemented a fix for large sites

1.87.0 - August 17th, 2023 #

Features

Area	Description
~.UcClient.~ CRM	Clio integration support Zoho integration store deployment

Fixes

Area	Description (Ticket)
~.UcClient.~ Desktop	Calls getting dropped after 30 seconds when on hold and RTCP is disabled (#51024)

1.86.0 - July 18th, 2023 #

Features

Area	Description
~.UcClient.~ Desktop	Audio codec used synchronized with the device configuration on the communications platform Opus codec support added
~.UcClient.~ Mobile	Audio codec used synchronized with the device configuration on the communications platform Opus codec support added Support for notifications on Android 13
~.UcClient.~ CRM	Freshdesk integration update

Fixes

Area	Description (Ticket)
~.UcClient.~ Desktop	Fix for not being able to upload logs Old logs were not being removed due to locked file

1.85.0 - June 13th, 2023 #

Features

Area	Description
~.UcClient.~ Clients	Support for new Client Profiles feature
~.UcClient.~ Mobile	Missed Call notifications/badge now available

Fixes

Area	Description	Ticket
~.UcClient.~ Desktop	SIP Update requests not being handled correctly

1.84.0 - May 9th, 2023 #

~.UcClient.~ Desktop

Features

New configuration option to disable call waiting tones
Agent away state reasons now selectable

Fixes

Update to prevent softphone audio gain level being set too high
Default NAT settings changed to 'None' for new installs
Fix for user/presence icon missing on first launch

1.83.0 - Jan 31st, 2023 #

~.UcClient.~ Desktop

Fixes

Preferred audio device warning is not removed when switching to deskphone mode
Call control button on transfer showed 'Retrieve' instead of 'Cancel'
Welcome email now shows support for Windows 11

1.82.0 - Jan 9th, 2023 #

~.UcClient.~ Clients (Desktop/Mobile/CRM)

Features

Group/queue and route path information now visible in the call history

Fixes

Announced transfer calls can cause stuck calls on the transferred to user

~.UcClient.~ Desktop

Features

New Custom URL screen pop feature
Headset support added for Plantronics/Jabra/Yealink
New 'Pull Call' feature, allows users to be pull calls in progress on their different devices
Audio codec update, G.722 support added
Change upgrade check frequency to every 3 hours

Fixes

Announced transfer call flow does not always show call control buttons
Call details not shown when in CTI mode
Prevent sleep and display going inactive whilst on a call
Hide contact fields that have no values

1.81.0 - Nov 8th, 2022 #

~.UcClient.~ Clients (Desktop/Mobile/CRM)

Features

Group calls will no longer show as missed if answered at another location

Fixes

Fixed issue with clients being intermittently logged out (Ticket #49724)

~.UcClient.~ Desktop

Features

Feature codes can be dialed
New Keyboard Shortcuts feature for common actions (Answer, Clear, Highlight & Dial etc)

Fixes

Crash when microphone permission request is denied (Ticket #49729)
Crash when dialing into voicemail (Ticket #49974)
Reset mute status when a call ends

1.80.0 - Oct 4th, 2022 #

~.UcClient.~ Desktop

Features

Dialpad can be used for DTMF tones when in focus (Softphone only)
Dial plan update

Fixes

Prevent multiple upload of logs and feed back to the user on progress when uploading log files
Archive logs now included in log uploads

1.79.0 - Aug 31st, 2022 #

~.UcClient.~ Desktop

Features

Presence Profile call routing max ring times have been increased from 60 to 120 seconds
Other users' extension numbers are now visible on the Contacts View
External contacts' phone numbers are now visible on the Contacts View
Allow users to hide presence profiles which they do not use
Improved headset support, Plantronics device support now added

Fixes

Fix for large call histories causing slows downs on refresh
~.UcClient.~ logs into portal on a password reset flow
Only showing 'End Call' when in softphone mode in certain scenarios (Ticket #49533)
ACD Queue state getting out of sync (Ticket #49529)

1.78.0 - June 21st, 2022 #

~.UcClient.~ Desktop

Fixes

Client crashing when handling multiple calls
Presence profile selection does not always apply Do-Not-Disturb/Forward changes
Allow quick calls when User does not have a presence id (Ticket #49101)

1.75.0 - Mar 29th, 2022 #

~.UcClient.~ Desktop

Features

New Accept group calls feature of Presence Profiles
Call Banner Updates - Pre-pend Name & Queue Name (if applicable) is now visible on Windows notifications and call screen.

1.74.0 - Feb 28th, 2022 #

~.UcClient.~ Desktop

Features

~.UcClient.~ Presence Profiles - Control DND, Forwarding & Find-Me-Follow-Me
Minor UI Updates
Copy Outside Number to Clipboard

Fixes

Call history refresh issue when timezone is not UTC (Ticket #48403)

1.73.0 - Jan 20th, 2022 #

Features

Recording Playback -> Call recordings can now be accessed from the call history section via a link the call's Call Session View (permissions required).
Directory Improvements:
- Removal of E.164 format search restriction
- Company name add to contact search results

Fixes

Refresh of history after midnight to ensure date grouping is correct
E.164 formatting of local numbers removed in call history
Fixed issue with call banner showing no information when eaves dropping
Fixed issue with blank call history items when using the conference bridge
Improved dialing of local numbers

1.72.0 - Dec 7th, 2021 #

(Beta) Presence Profiles -> Profiles can now be overridden by users giving control of DND, Forwarding and Personal Call Routing

1.71.0 - Nov 16th, 2021 #

Support for CName suppression on contact matches
Allow contact directories to be searched and matches to be dialed

1.70.0 - Oct 26th, 2021 #

Contact Matching on calls.
Add contacts to Favorites.
Screen pop on contact match. (breaking change requires uninstall of previous release and new install)

1.69.0 - Oct 12th, 2021 #

Fix softphone device detection.

1.68.0 - Sep 7th, 2021 #

Call control bar on footer.
Support for Busylight added.

1.67.0 - August 2021 #

New style buttons.
Reworked call history.
Fix for intermittent transfer failure.

1.66.0 - July 2021 #

Call History Available.
Voicemail operation added.
Missed Call Operation added.
Redial and Auto-answer functionality added.

1.62.0 - February 2021 #

System in General Availability

Known Issues #

The table below lists the known problems and the expected fix date:

Issue Ref	Description	Expected Fix Date