Enterprise Users

Enterprise Portal Users #

This section of the portal shows all users that have been created at the Enterprise Portal level. From this a section, users can be added/edited and deleted as required.

Adding New Users #

New users can be added by pressing the '+ New User' button in the top right of the page. Each user added requires the following 3 properties:

  • Display Name
  • Email1
  • Role(s)

Once all the required properties have been completed, the user will be send an Activation email to complete the enrollment process.

Hand Left warning
Depending on the role(s) applied to a user, they will have the permission to manage reseller accounts and view reseller user account information. Ensure that all users are made aware of data protection laws before access is provided.

User Roles #

The following roles can be applied to users to allow them access to various areas of the portal:

Role Description
Enterprise Website Access2 Grants the user access to the enterprise web portal. Removing this role will prevent a user from logging into the enterprise portal
Branding Administrator Allows the user to view & modify the branding of the enterprise portal. Changes to the enterprise portal branding will be inherited by reseller accounts and customer accounts unless overridden in the relevant portal.
Billing Administrator3 Allows the user to view billing & invoice information area on the enterprise portal.
Accounts Administrator4 Allows the user to create and manage Reseller accounts.
API Administrator Allows the user to configure access to the REST API.
Manage Users Allows the user to create and manage other users on the enterprise portal.

User Access to Multiple Portals #

If required, Enterprise Portal users can also be added to Reseller/Customer Portals so they can login to investigate technical issues or perform configuration for users.

To provide a user access to a reseller/customer portal, the user needs to be added to the portal(s) with the same email address as their enterprise portal user account. When this happens, ~.Dimensions.~ will automatically link the user to the existing Enterprise Portal user, allowing them to login into the customer portal with their normal credentials.

  1. To use Microsoft or Google integrated login, provide a Microsoft or Google email address. ↩︎

  2. Users can be created on the Enterprise Portal and can then be added to reseller and/or customer accounts for support/training processes. For this reason it may be necessary to create a user account on the Enterprise Portal that does no have access to view the Enterprise Portal itself. ↩︎

  3. The 'Billing Administrator' role will only be available if you are billed directly for the ~.Dimensions.~ service. If billing has been enabled at reseller account level, the billing section will not be available. ↩︎

  4. Users given the 'Accounts Administrator' role can make role and feature changes on reseller accounts which will affect invoicing. ↩︎