Release Notes

Release Notes #

The following sections outline the release history of the solution and provides information on new features as they are added to the product.

Information Circle info
Documentation version - 1.101.1

Releases #

1.101.0 - June 24th, 2025 #

Features

Area Description
Customer Portal
  • New post call 'Update' webhook option

Fixes

Area Description
Customer Portal
  • Cannot filter by 'Park Time' in triggers
Dashboard / Wallboard
  • Improved handling of SignalR disconnections
  • Calls awaiting a disposition were increasing the totals in 'Call Tag' tiles
Platform
  • ~.pbx.kazoo.name.~ - Transfer information not populated in some blind transfer scenarios
  • ~.pbx.kazoo.name.~ - Initial support for CDR modeling
  • 3CX - Conference calls have been removed prematurely
  • 3CX - Large numbers of member within groups preventing device query completing
  • 3CX - Inquiry calls getting tag to previous calls with the same call id
  • 3CX - Incorrect start cause when monitor is invoked via the panel in the 3CX app
Provisioning
  • Unable to set 'Product Type' on some customers
  • Unable to create users in certain scenarios
Reporting
  • 'Unreturned Abandoned Call Lists' were not taking into account DST
  • Report attachments were not localizing filename in Hebrew
  • Segmented reports failing to run after adding a 'Call Tag' as a display field
  • Reports intermittently timing out due to pod crash
  • Report durations not always determined for Call List (User) reports
~.UcClient.~ Desktop
  • Previous contact directory search results displayed
~.UcClient.~ Web Edition
  • Layout improvements in the Settings panel

1.100.0 - April 15th, 2025 #

Features

Area Description
Customer Portal
  • User grid sorting on Last Login, Display Name and Date Created
~.UcClient.~ Web
  • Install button for PWA

Fixes

Area Description
Customer Portal
  • Analytics supervisor access type incorrectly giving access to Real-Time data
Platform
  • ~.pbx.kazoo.name.~ - ACD call leaving users in Busy (non-ACD) state
  • ~.pbx.kazoo.name.~ - Call to voicemail not always tagged as leaving voicemail
  • 3CX - Ordering of events causing calls to not been logged
  • 3CX - Don't segment on blind transfers between queues
  • 3CX - User holding and retrieving a conference causing modeling issues
Reporting
  • Agent summary reports showing names in total row
  • Document ID field missing from scheduled reports
  • Missing fields from Teams Calls by External Tenant report
  • Date range not working on Click-Through
~.UcClient.~ Desktop
  • Potential fix for crash when using highlight and dial
~.UcClient.~ Web Edition
  • Incoming calls field missing from the Personal Dashboard call totals
  • Undefined seen in title when not logged in
  • Disable Search or Dial until SIP registered
  • No branding title setting for the WebRTC client when white labeled

1.99.0 - April 15th, 2025 #

Features

Area Description
Platform
  • 3CX - Option to allow calls to Voicemail to be treated as not answered.
Reporting
  • Populate first/last/answered user/agent/device fields for outgoing calls
  • New PDF report templates
  • Allow filtering on grouped fields
Reseller Portal
  • Allow the Navigation menu to be collapsed
~.UcClient.~ Mobile
  • New default of 'OPUS' codec.
  • Emergency service notification page update.
  • Android - Contacts View Live Status
  • Android - User-based Call History
  • Android - Presence Control
~.UcClient.~ Web Edition
  • Welcome email for 'Personal Dashboard' only users

Fixes

Area Description
Customer Portal
  • Do not allow users to click off Edit/Create forms without clicking Cancel/Save
Dashboard / Wallboard
  • Not handling time zone correctly in data backfill
  • Stats-over-time graph not handling time zone correctly
Platform
  • 3CX - Showing presence name for Agents when in the Ready state
  • 3CX - Users with only a first name have a trailing space added
  • ~.pbx.kazoo.name.~ - External inbound calls to external stations not been modeled correctly
  • Hide device registration state on ~.pbx.kazoo.name.~ 4.3
Reporting
  • Calls by Queue report containing non-queue calls
  • Caller Id number used for caller name field for Session based reports
  • Report totals showing grouping details
  • File type display was incorrect when multiple reports are in a schedule
Reseller Portal
  • Do not allow users to click off Edit/Create forms without clicking Cancel/Save
  • Bulk user import was failing
~.UcClient.~ All
  • AMR and AMR-WB codecs prevent selection of device when assigning a softphone
~.UcClient.~ Desktop
  • Distorted/missing audio when using specific combinations of USB Bluetooth headsets
~.UcClient.~ Web Edition
  • Dispositioned calls returning after refresh
  • Dispositions on 3CX not updating automatically
  • Contact View items sorting by name
  • Queue data wasn't showing without a supervisor role

1.98.0 - March 4th, 2025 #

Features

Area Description
Infrastructure
  • Support for ~.pbx.kazoo.name.~ as an external authentication provider
Reporting
  • New 'PSTN Call' flag for calls that include an outside trunk
Reseller Portal
  • New embedded 'Learning Management System'
~.UcClient.~ Web Edition
  • Contacts now sorted by name
  • 3CX - Support for Personal Dashboards/Dispositions
  • Alarm support to Personal Dashboard Tiles

Fixes

Area Description
Dashboard / Wallboard
  • Backfill of data when open dashboard may be incomplete
  • Unreturned lost calls grid not displaying any data
  • Stats not loading until a manual refresh of the browser
Platform
  • ~.pbx.kazoo.name.~ - agent state not correct when agent membership updated.
  • ~.pbx.kazoo.name.~ - Incoming Call stat incrementing after monitor etc
  • ~.pbx.kazoo.name.~ - Steal call modeling incorrect
  • Teams - 2 Party Teams calls with station and trunk should not be treated as a conference
  • 3CX - Large queue memberships can result in missing users
  • 3CX - Unable to filter User Grid by User Groups
Provisioning
  • Metrics now use alias values from branding
Reporting
  • Double counting calls in Calls by User reports.
  • Cannot add Call tags to list reports
  • Sorting grouped reports by PercentTotal stats causes report to fail
  • Calls by Account reports shows Account ID in Account Name field
  • Refreshing a report with a quick filter loses quick filter in UI
  • Queue calls overflowing show as transferred out and overflowed out
  • Scheduled Excel report with Number Type field does not have any data
  • Failed external outgoing call attempt flags call as trunk to trunk
~.UcClient.~ Desktop
  • Not matching contacts on Windows notifications
~.UcClient.~ Mobile
  • Presence profiles not always loading when opening the application
~.UcClient.~ Web Edition
  • WebRTC dropping calls after 1 hour
  • Call history items showing as unknown
  • Favorites directory does not get created if does not exist
  • Cannot open Personal Dashboard if user not a member of any queues

1.97.0 - January 21st, 2025 #

Features

Area Description
Dashboard / Wallboard
  • Introduction of persistent Queue Grid filters
  • Route Path Name/Number now available on the Unreturned Call Grid
Infrastructure
  • Support for Auth0 as external authentication provider
Platform
  • 3CX - Log the outbound presentation number against a call (v20 only)
  • 3CX - Enabled auto update by default for Remote Collector
  • Teams - Additional fields for Teams Calls List (User) reports
  • Teams - Performance improvements when backfilling data
  • Teams - 2 Party teams calls with station and trunk should not be treated as a conference
Reporting
  • Call tagging - New screen prompt supported for Yealink & Aastra phones
  • New 'Abandoned (Parked)' field for Call List reports and filters
  • Only show first outside number in the 'Outside Number' field in non-segmented reports
  • Reporting improvements for large call volume instances
  • New 'Occupancy Rate' field for Agent Summary reports
  • New report option for 'Top X' or 'Bottom X' rows based upon sort order
  • Add call tag summary fields to the session based summary reports.
~.UcClient.~ Mobile
  • Android - Allow user to copy and paste number into the Dial pad screen
  • Android - Add contacts view
~.UcClient.~ Web Edition
  • Personal Dashboard

Fixes

Area Description
Platform
  • ~.pbx.kazoo.name.~ - Improved handling of 429 from Crossbar
  • ~.pbx.kazoo.name.~ - Handle outside number not having leading +
  • Teams - Model queues and attendants
Reseller Portal
  • Breadcrumbs not updating when switching customer in reseller portal
Provisioning
  • CRM role not been removed when role removed from Kazoo user (#53217)
  • Customer scheduled termination UI dialog layout broken
~.UcClient.~ Mobile
  • Android - Logout button not working
~.UcClient.~ Web Edition
  • Pending dispositions shows calls that are "Not Answered here"
  • Mismatch between pending and notification
  • Deleting contact directory causes blank screen in Contacts view

Archive #