All Fields

Mon, 01 Jan 0001 00:00:00 +0000

All Fields #

The table below provides a description of each field available on the system and an overview of which reports/tiles can display the field.

Active Calls #

While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Active Call' stats are also restricted by customer license level and user roles.

Field Name	Description	Communications Service	Availability
Reports	Tiles	Grids	Charts
Active Calls	The total number of active calls (any call whether ringing, queued, held or in progress, external calls only).	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None
Active Calls (inc. IC)	The total number of active calls (any call whether ringing, queued, held or in progress, including internal calls).	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None
Active Incoming Calls	The total number of incoming active calls (any call whether ringing, queued, held or in progress, external calls only).	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None
Active Internal Calls	The total number of internal active calls (any call whether ringing, queued, held or in progress).	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None
Active Outgoing Calls	The total number of outgoing active calls (any call whether ringing, queued, held or in progress, external calls only).	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None
Active Trunk-Trunk Calls	The total number of active trunk to trunk calls, whether ringing, queued, held or in progress.	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	None	None
Connected Calls	The total number of active calls that are currently in the 'Connected' state (external calls only).	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None
Connected Calls (inc. IC)	The total number of active calls that are currently in the 'Connected' state, including internal calls.	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None
Incoming Connected Calls	The total number of incoming active calls that are currently in the 'Connected' state (external calls only).	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None
Incoming On Hold Calls	The total number of incoming active calls that are currently in the 'Hold' state (external calls only).	~.pbx.kazoo.name.~, Teams	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None
Incoming Parked Calls	The total number of incoming parked calls (external calls only).	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None
Incoming Ringing Calls	The total number of incoming active calls that are currently in the 'Ringing' state (external calls only).	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None
Internal Connected Calls	The total number of internal active calls that are currently in the 'Connected' state.	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None
Internal On Hold Calls	The total number of internal active calls that are currently in the 'Hold' state.	~.pbx.kazoo.name.~, Teams	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None
Internal Parked Calls	The total number of internal parked calls.	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None
Internal Ringing Calls	The total number of internal active calls that are currently in the 'Ringing' state.	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None
Longest Active	Duration of the longest active call, whether ringing, held or connected (external calls only).	All	None	Single Stat, Dual Stat Cycling, Ticker	Queue	None
Longest Active (inc. IC)	Duration of the longest active call, whether ringing, held or connected (including internal calls).	All	None	Single Stat, Dual Stat Cycling, Ticker	Queue	None
Longest Connected	The talk time of the longest connected active call (external calls only).	All	None	Single Stat, Dual Stat Cycling, Ticker	Queue	None
Longest Connected (inc. IC)	The talk time of the longest connected active call (including internal calls).	All	None	Single Stat, Dual Stat Cycling, Ticker	Queue	None
Longest Connected Trunk-Trunk	The talk time of the longest connected active trunk to trunk call.	All	None	Single Stat, Dual Stat Cycling, Ticker	None	None
Longest Parked Call	Duration of the longest parked call (external calls only).	All	None	Single Stat, Dual Stat Cycling, Ticker	Queue	None
Longest Parked Call+IC	Duration of the longest parked call, including internal calls.	All	None	Single Stat, Dual Stat Cycling, Ticker	Queue	None
Longest Ringing	The ring time of the longest ringing active call (external calls only).	All	None	Single Stat, Dual Stat Cycling, Ticker	Queue	None
Longest Ringing (inc. IC)	The ring time of the longest ringing active call (including internal calls).	All	None	Single Stat, Dual Stat Cycling, Ticker	Queue	None
Longest Waiting	The combined ring/queue time of the longest ringing/waiting call (external calls only).	All	None	Single Stat, Dual Stat Cycling, Ticker	Queue	None
Longest Waiting (inc. IC)	The combined ring/queue time of the longest ringing/waiting call (including internal calls).	All	None	Single Stat, Dual Stat Cycling, Ticker	Queue	None
On Hold Calls	The total number of active calls that are currently in the 'Hold' state (external calls only).	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None
On Hold Calls (inc. IC)	The total number of active calls that are currently in the 'Hold' state, including internal calls.	~.pbx.kazoo.name.~, Teams	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None
Outgoing Connected Calls	The total number of outgoing active calls that are currently in the 'Connected' state (external calls only).	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	None	None
Outgoing On Hold Calls	The total number of outgoing active calls that are currently in the 'Hold' state (external calls only).	~.pbx.kazoo.name.~, Teams	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	None	None
Outgoing Parked Calls	The total number of outgoing parked calls (external calls only).	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None
Outgoing Ringing Calls	The total number of outgoing active calls that are currently in the 'Ringing' state (external calls only).	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	None	None
Parked Calls	The total number of parked calls (external calls only).	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None
Parked Calls (inc. IC)	The total number of parked calls, including internal calls.	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None
Queuing Calls	The total number of active calls that are currently in the 'Queuing' state (external calls only).	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None
Ringing Calls	The total number of active calls that are currently in the 'Ringing' state (external calls only).	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None
Ringing Calls (inc. IC)	The total number of active calls that are currently in the 'Ringing' state, including internal calls.	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None
Waiting Calls	The total number of active calls that are currently in the 'Ringing' or 'Queuing' state (external calls only).	All	None	Single Stat, Dual Stat Cycling, Ticker, Circular Gauge	Queue	None

Agent Status #

While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Agent/User/Queue Status' stats are also restricted by customer license level and user roles.

All Filter Fields

Mon, 01 Jan 0001 00:00:00 +0000

All Filter Fields #

The table below provides a description of each filter field available on the system and details of which reports they can be used on.

Agent Times #

Field Name	Description	Communications Service	Availability
Reports
Agent State	The availability state of an agent at a particular time.	All	Agent Status Detail
Duration	The length of time an agent was in a particular state.	All	Agent Status Detail
Away Reason	Away Reason	All	Agent Status Detail

Call Info #

Field Name	Description	Communications Service	Availability
Reports
Short Ringing	A call is designated as Short Ringing when it is not answered and has a ring duration less than the Short Ringing call threshold. The Short Ringing call threshold is a configurable setting which can be used to control which calls are classed as Short Ringing calls.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Billing Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by Device, Calls by DID, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by Ring Time Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by User, Calls by User Group, Calls by Voicemail Box, Calls by Week Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time Queue Calls by Time, Queue Performance, Service Level by Account, Service Level by Day Service Level by Day & Time, Service Level by Time, Teams Call List, Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers Trunk Usage
Answered	Indicates whether the call or call segment was answered or not (Yes or No).	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by Device, Calls by DID, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Number Type, Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Voicemail Box Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List Teams Call List (User), Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User Top Dialed Numbers, Top Received Numbers, Trunk Usage
Call Direction	The direction of this call segment, either (In)coming or (Out)going for external calls, (Both) for trunk-to-trunk calls and N/A for internal calls. Note: Internal calls will only show a direction on reports/tiles where the data is grouped by a user/agent.	All	Agent Status Summary, Agent Summary, Call Cost by Number, Call Cost by Number Type Call Cost by User, Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented) Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls) Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time Calls by Day of Week, Calls by Day of Week & Time, Calls by Device, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Number Type, Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Voicemail Box Calls by Week, Calls Completed by Agent, Calls Completed by User, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Teams Call List Teams Call List (User), Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Call Type	The type of call, either Internal (intercom [IC]) or External.	All	Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User), Calls by Billing Code Calls by Queue Name, Calls by Queue Number, Queue Calls by Day, Queue Calls by Day & Time Queue Calls by Time, Queue Performance, Teams Call List, Teams Call List (User)
Outside Number	The telephone number associated with this call. This applies to external calls only.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by Device, Calls by DID, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Number Type, Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Voicemail Box Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List Teams Call List (User), Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User Top Dialed Numbers, Top Received Numbers, Trunk Usage
Direct Inward Dial	The significant Direct Inward Dial (DID) digits received from the network provider to identify a call originated via a particular DID number.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by Device, Calls by DID, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Number Type, Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Voicemail Box Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List Teams Call List (User), Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User Top Dialed Numbers, Top Received Numbers, Trunk Usage
Abandoned	An incoming call that was not answered by an device/agent/user or relevant Mailbox/Voicemail.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Call List (User), Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers Trunk Usage
Overflowed In	Indicates whether the call overflowed in from a queue or group.	All	Agent Status Summary, Agent Summary, Call Cost by User, Call List (Internal) Call List (Queue Calls), Call List (Rated Calls Segmented), Call List (Segmented), Call List (Trunk-Trunk) Calls by Device, Calls by Parking Slot, Calls by User, Calls by User Group Calls by Voicemail Box, Calls Completed by Agent, Calls Completed by User, Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User
Overflowed Out	Indicates whether the call overflowed out to another location.	All	Agent Status Summary, Agent Summary, Call Cost by User, Call List (Internal) Call List (Queue Calls), Call List (Rated Calls Segmented), Call List (Segmented), Call List (Trunk-Trunk) Calls by Device, Calls by Parking Slot, Calls by User, Calls by User Group Calls by Voicemail Box, Calls Completed by Agent, Calls Completed by User, Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User
Refused	Call was refused, not answered by an Agent/User it was presented to (but may have been answered by another).	All	Agent Status Summary, Agent Summary, Call Cost by User, Call List (User) Calls by Device, Calls by Parking Slot, Calls by User, Calls by User Group Calls by Voicemail Box, Calls Completed by Agent, Calls Completed by User, Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User
Short Answered	A call is designated as Short Answered if the Talk Time is less than the Short Answered threshold value. The Short Answered call threshold is a configurable setting which can be used to control which calls are classed as Short Answered calls.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Billing Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by Device, Calls by DID, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by Ring Time Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by User, Calls by User Group, Calls by Voicemail Box, Calls by Week Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time Queue Calls by Time, Queue Performance, Service Level by Account, Service Level by Day Service Level by Day & Time, Service Level by Time, Teams Call List, Teams Call List (User) Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers Top Received Numbers, Trunk Usage
Transferred Out	Indicates whether the call was transferred out to another device.	All	Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented), Call List (Segmented) Call List (Trunk-Trunk)
Caller ID Name	The name provided by the network provider as being associated with the Caller ID.	All	Call Cost by Number, Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented) Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls) Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call List (User), Calls by Number, Teams Call List, Teams Call List (User) Top Dialed Numbers, Top Received Numbers
DID Name	The name provided by the communications system as being associated with the Direct Inward Dial number for the call.	All	Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Calls by DID Teams Call List, Teams Call List (User)
Trunk to Trunk	A call that includes both an incoming and outgoing trunks.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented) Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls) Call List (Segmented), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Billing Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Name Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province Calls by Talk Time, Calls by Time, Calls by Week, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List Top Dialed Numbers, Top Received Numbers
Area Code	The area code for the Caller ID number.	All	Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Calls by Area Code Teams Call List, Teams Call List (User)
Country	The country for the Caller ID number.	All	Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Calls by Country Calls by State/Province, Teams Call List, Teams Call List (User)
Location	The location for the Caller ID number.	All	Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Calls by Location Teams Call List, Teams Call List (User)
State	The state/province for the Caller ID number (NANPA region only).	All	Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Calls by State/Province Teams Call List, Teams Call List (User)
Route Path Number	The Outside Number with the addition of any route information which has been pre-pended by the PBX.	~.pbx.kazoo.name.~, Teams	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by Device, Calls by DID, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Number Type, Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Voicemail Box Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers Top Received Numbers
Route Path Name	The Contact Name with the addition of any route information which has been pre-pended by the PBX.	~.pbx.kazoo.name.~, Teams	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by Device, Calls by DID, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Number Type, Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Voicemail Box Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers Top Received Numbers
Number Type	The type (Local, National or International) for the Caller ID number.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Billing Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by Device, Calls by DID, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by Ring Time Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by User, Calls by User Group, Calls by Voicemail Box, Calls by Week Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time Queue Calls by Time, Queue Performance, Service Level by Account, Service Level by Day Service Level by Day & Time, Service Level by Time, Teams Call List, Teams Call List (User) Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers Top Received Numbers
Recorded	Indicates whether a recording exists for any part of the call. N.B. This does not guarantee that there will be recordings for the whole duration of the call.	All	Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Segmented), Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User), Teams Call List Teams Call List (User)
Matched	The call has one or more contact matches.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Call List (User), Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers
Outgoing Caller ID	The telephone number presented on an outgoing call.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by Device, Calls by DID, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Number Type, Calls by Parking Slot, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Calls by External Tenant, Teams Calls by Meeting Teams Calls by User, Top Dialed Numbers, Top Received Numbers
Outgoing Caller ID Name	The name presented on an outgoing call.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by Device, Calls by DID, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Number Type, Calls by Parking Slot, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Calls by External Tenant, Teams Calls by Meeting Teams Calls by User, Top Dialed Numbers, Top Received Numbers
DID Name/Presentation Name	The DID name or the presentation number name.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented), Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Calls by External Tenant, Teams Calls by Meeting Teams Calls by User, Top Dialed Numbers, Top Received Numbers, Trunk Usage
DID/Presentation Number	The DID number or the presentation number.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented), Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Calls by External Tenant, Teams Calls by Meeting Teams Calls by User, Top Dialed Numbers, Top Received Numbers, Trunk Usage
Billing Code	The billing code that was set against this call.	3CX	Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Calls by Billing Code Teams Call List
Conference	The call was part of a conference.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Call List (User), Teams Calls by External Tenant Teams Calls by User, Top Dialed Numbers, Top Received Numbers, Trunk Usage

Call Info (Advanced) #

Field Name	Description	Communications Service	Availability
Reports
Document ID	Document ID.	All	Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User) Teams Call List, Teams Call List (User)
End Cause	The end event reason code received from the telephone system in relation to this call	All	Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented), Call List (Segmented) Call List (Trunk-Trunk), Call List (User)
Interaction ID	The PBX Interaction ID.	All	Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List
Media Server	The media server that handled the call on the PBX.	All	Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List
Account ID	The ID of the communication system being monitored.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Away Reason Summary Agent Status Detail, Agent Status Summary, Agent Summary, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call Tag Summary, Calls by Area Code, Calls by Billing Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by Device, Calls by DID, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Number Type, Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Voicemail Box Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List Teams Call List (User), Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User Top Dialed Numbers, Top Received Numbers, Trunk Usage
Account Name	The name of the communication system being monitored.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Away Reason Summary Agent Status Detail, Agent Status Summary, Agent Summary, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time Calls by Day of Week, Calls by Day of Week & Time, Calls by Device, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group Calls by Voicemail Box, Calls by Week, Calls Completed by Agent, Calls Completed by User Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Teams Call List (User), Teams Calls by External Tenant, Teams Calls by Meeting Teams Calls by User, Top Dialed Numbers, Top Received Numbers, Trunk Usage
Hang-up Cause	The call Hang-up Cause provided by the communications platform.	All	Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Calls by Device Calls by Voicemail Box, Teams Call List, Teams Calls by External Tenant, Teams Calls by Meeting Teams Calls by User
SIP Call ID	The unique SIP Call ID for the call leg.	All	Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List
PBX Type	The type of PBX the call was made on.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Top Dialed Numbers, Top Received Numbers, Trunk Usage

Call Times #

Field Name	Description	Communications Service	Availability
Reports
Call Duration	The total duration for this call or call segment including ring, hold and talk durations.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by Device, Calls by DID, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Number Type, Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Voicemail Box Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List Teams Call List (User), Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User Top Dialed Numbers, Top Received Numbers, Trunk Usage
Hold Time	The total time this call segment spent on hold.	~.pbx.kazoo.name.~, Teams	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by Device, Calls by DID, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Number Type, Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Voicemail Box Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List Top Dialed Numbers, Top Received Numbers, Trunk Usage
Ring Time	The ring duration of the call or call segment.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by Device, Calls by DID, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Number Type, Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Voicemail Box Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List Top Dialed Numbers, Top Received Numbers, Trunk Usage
Start Time	The time the call or call segment started ringing.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Away Reason Summary Agent Status Detail, Agent Status Summary, Agent Summary, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Call List (User), Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers Trunk Usage
Talk Time	The duration this call segment was in the answered state.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by Device, Calls by DID, Calls by Duration Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number Calls by Number Type, Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Voicemail Box Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers Top Received Numbers, Trunk Usage
Parked Time	The total time this call segment spent parked.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Call Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Queue Name, Calls by Queue Number Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time Queue Calls by Time, Queue Performance, Service Level by Account, Service Level by Day Service Level by Day & Time, Service Level by Time, Teams Call List, Top Dialed Numbers Top Received Numbers, Trunk Usage
Conference/Meeting Scheduled End Time	The conference or meeting scheduled end time.	Teams	Teams Call List, Teams Call List (User)
Conference/Meeting Overrun	The conference or meeting overrun time.	Teams	Teams Call List, Teams Call List (User)
Conference/Meeting Early Start	The conference or meeting early start time.	Teams	Teams Call List, Teams Call List (User)
Conference/Meeting Scheduled Duration	The conference or meeting number scheduled duration.	Teams	Teams Call List
Conference/Meeting Scheduled Start Time	The conference or meeting scheduled start time.	Teams	Teams Call List, Teams Call List (User)

Contact Info #

Field Name	Description	Communications Service	Availability
Reports
Contact Tag 1	The data from tag field 1 of the matching contact record for this call.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Call List (User), Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers
Contact Tag 10	The data from tag field 10 of the matching contact record for this call.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Call List (User), Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers
Contact Tag 2	The data from tag field 2 of the matching contact record for this call.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Call List (User), Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers
Contact Tag 3	The data from tag field 3 of the matching contact record for this call.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Call List (User), Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers
Contact Tag 4	The data from tag field 4 of the matching contact record for this call.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Call List (User), Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers
Contact Tag 5	The data from tag field 5 of the matching contact record for this call.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Call List (User), Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers
Contact Tag 6	The data from tag field 6 of the matching contact record for this call.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Call List (User), Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers
Contact Tag 7	The data from tag field 7 of the matching contact record for this call.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Call List (User), Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers
Contact Tag 8	The data from tag field 8 of the matching contact record for this call.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Call List (User), Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers
Contact Tag 9	The data from tag field 9 of the matching contact record for this call.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Call List (User), Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers
Company Name	The company name of the matched contact.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Call List (User), Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers
Contact Name	The full name of the matched contact. If there is no contact match, this will be the Caller ID Name.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Call List (User), Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers
CRM ID	The reference of the matched contact in an external CRM system.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Call List (User), Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers
Email	The email address of the matched contact.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Call List (User), Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers
Job Title	The job title of the matched contact.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Call List (User), Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers

Users / Devices #

Field Name	Description	Communications Service	Availability
Reports
Agent Name	The names of any agents associated with this call or call segment. For internal or conference calls there may be more than one agent.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Detail Agent Status Summary, Agent Summary, Call Cost by Number, Call Cost by Number Type Call Cost by User, Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented) Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls) Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time Calls by Day of Week, Calls by Day of Week & Time, Calls by Device, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group Calls by Voicemail Box, Calls by Week, Calls Completed by Agent, Calls Completed by User Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User Top Dialed Numbers, Top Received Numbers, Trunk Usage
Agent Number	The Agent Number (Presence ID) of the Agent.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Detail Agent Status Summary, Agent Summary, Call Cost by Number, Call Cost by Number Type Call Cost by User, Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented) Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls) Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time Calls by Day of Week, Calls by Day of Week & Time, Calls by Device, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group Calls by Voicemail Box, Calls by Week, Calls Completed by Agent, Calls Completed by User Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User Top Dialed Numbers, Top Received Numbers, Trunk Usage
Answering Agent Name	The name of the first agent that answered the call (if applicable).	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented) Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls) Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DID, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
Answering Agent Number	The number of the first agent that answered the call (if applicable).	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented) Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls) Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DID, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
Answering Device Name	The name of the first device the call was answered at. This will be empty if the call was not answered.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
Answering Device Number	The number of the first device the call was answered at. This will be empty if the call was not answered.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
Answering User Name	The name of the first user the call was answered by. This will be empty if the call was not answered.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Billing Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Name Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province Calls by Talk Time, Calls by Time, Calls by Week, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List Teams Call List (User), Top Dialed Numbers, Top Received Numbers
Answering User Number	The number of the first user the call was answered by. This will be empty if the call was not answered.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented) Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls) Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DID, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Teams Call List (User), Top Dialed Numbers, Top Received Numbers
Device Name	The device name(s) that were involved in this call segment. On internal and conference calls there may be more than one device.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Billing Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by Device, Calls by DID, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by Ring Time Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by User, Calls by User Group, Calls by Voicemail Box, Calls by Week Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time Queue Calls by Time, Queue Performance, Service Level by Account, Service Level by Day Service Level by Day & Time, Service Level by Time, Teams Call List, Teams Call List (User) Top Dialed Numbers, Top Received Numbers
Device Number	The device number(s) that were involved in this call segment. On internal and conference calls there may be more than one device.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Billing Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by Device, Calls by DID, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by Ring Time Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by User, Calls by User Group, Calls by Voicemail Box, Calls by Week Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time Queue Calls by Time, Queue Performance, Service Level by Account, Service Level by Day Service Level by Day & Time, Service Level by Time, Teams Call List, Teams Call List (User) Top Dialed Numbers, Top Received Numbers
First Rang Agent Name	The name of the first agent the call rang at.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
First Rang Agent Number	The number of the first agent the call rang at.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
First Rang Device Name	The name of the first device the call rang at.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
First Rang Device Number	The number of the first device the call rang at.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
First Rang User Name	The name of the first user the call rang at.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
First Rang User Number	The number of the first user the call rang at.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
Queue Name	The name of the queue the current call segment was presented from.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Detail Agent Status Summary, Agent Summary, Call Cost by Number, Call Cost by Number Type Call Cost by User, Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented) Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls) Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time Calls by Day of Week, Calls by Day of Week & Time, Calls by Device, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group Calls by Voicemail Box, Calls by Week, Calls Completed by Agent, Calls Completed by User Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers, Trunk Usage
Queue Number	The number of the queue the current call segment was presented from.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Detail Agent Status Summary, Agent Summary, Call Cost by Number, Call Cost by Number Type Call Cost by User, Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented) Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls) Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time Calls by Day of Week, Calls by Day of Week & Time, Calls by Device, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group Calls by Voicemail Box, Calls by Week, Calls Completed by Agent, Calls Completed by User Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers, Trunk Usage
Last Rang Agent Name	The name of the last agent the call rang at.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
Last Rang Agent Number	The number of the last agent the call rang at.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
Last Rang Device Name	The name of the last device the call rang at.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
Last Rang Device Number	The number of the last device the call rang at.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
Last Rang User Name	The name of the last user the call rang at.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
Last Rang User Number	The number of the last user the call rang at.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
User Name	The name of the user involved in the call or call segment.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Call List (User), Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers
User Number	The number of the user involved in the call or call segment.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by Device Calls by DID, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Teams Call List (User), Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers
Transferred From Agent Name	The name of the agent the call was transferred (or overflowed) from.	All	Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Billing Code, Calls by Device Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by User Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent, Calls Completed by User Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Transferred From Agent	The number of the agent the call was transferred (or overflowed) from.	All	Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Billing Code, Calls by Device Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by User Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent, Calls Completed by User Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Transferred From Device Name	The name of the device the call was transferred (or overflowed) from.	All	Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Billing Code, Calls by Device Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by User Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent, Calls Completed by User Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Transferred From Device	The number of the device the call was transferred (or overflowed) from.	All	Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Billing Code, Calls by Device Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by User Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent, Calls Completed by User Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Transferred From User Name	The name of the user the call was transferred (or overflowed) from.	All	Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Billing Code, Calls by Device Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by User Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent, Calls Completed by User Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Transferred From User Number	The number of the user the call was transferred (or overflowed) from.	All	Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Billing Code, Calls by Device Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by User Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent, Calls Completed by User Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Transferred To Agent Name	The name of the agent the call was transferred (or overflowed) to.	All	Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Billing Code, Calls by Device Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by User Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent, Calls Completed by User Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Transferred To Agent	The number of the agent the call was transferred (or overflowed) to.	All	Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Billing Code, Calls by Device Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by User Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent, Calls Completed by User Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Transferred To Device Name	The name of the device the call was transferred (or overflowed) to.	All	Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Billing Code, Calls by Device Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by User Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent, Calls Completed by User Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Transferred To Device	The number of the device the call was transferred (or overflowed) to.	All	Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Billing Code, Calls by Device Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by User Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent, Calls Completed by User Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Transferred To User Name	The name of the user the call was transferred (or overflowed) to.	All	Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Billing Code, Calls by Device Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by User Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent, Calls Completed by User Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Transferred To User Number	The number of the user the call was transferred (or overflowed) to.	All	Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Billing Code, Calls by Device Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by User Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent, Calls Completed by User Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Answering Group Name	The name of the first user group the call was answered at. This will be empty if the call was not answered.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
First Rang Group Name	The name of the user group where the call first rang at.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
Last Rang Group Name	The name of the user group where the call last rang at.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
User Group Name	The name of the user's primary group.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Internal), Call List (Queue Calls) Call List (Rated Calls Segmented), Call List (Segmented), Call List (Trunk-Trunk), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Billing Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by Device, Calls by DID, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by Ring Time Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by User, Calls by User Group, Calls by Voicemail Box, Calls by Week Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time Queue Calls by Time, Queue Performance, Service Level by Account, Service Level by Day Service Level by Day & Time, Service Level by Time, Teams Call List (User), Teams Calls by External Tenant Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers Trunk Usage
Last Answering Agent Name	The name of the last agent that answered the call (if applicable).	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
Last Answering Agent Number	The number of the last agent that answered the call (if applicable).	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
Last Answering Device Name	The name of the last device the call was answered at. This will be empty if the call was not answered.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
Last Answering Device Number	The number of the last device the call was answered at. This will be empty if the call was not answered.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
Last Answering User Name	The name of the last user the call was answered by. This will be empty if the call was not answered.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
Last Answering User Number	The number of the last user the call was answered by. This will be empty if the call was not answered.	All	Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DID Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by Week Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers
Conference/Meeting Name	The conference or meeting name.	All	Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List Teams Call List (User), Teams Calls by Meeting
Conference/Meeting Number	The conference or meeting number.	All	Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List Teams Call List (User), Teams Calls by Meeting
Conference/Meeting Participants	The conference or meeting number of participants.	Teams	Teams Call List, Teams Call List (User)
External Tenant ID	The ID of the external tenant.	Teams	Teams Call List, Teams Call List (User), Teams Calls by External Tenant, Teams Calls by Meeting Teams Calls by User
External Tenant Name	The name of the external tenant.	Teams	Teams Call List, Teams Call List (User), Teams Calls by External Tenant, Teams Calls by Meeting Teams Calls by User
Parked Slot	The parking slots the call or call segment has been parked at.	All	Call Cost by User, Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented) Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls) Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Calls by Device, Calls by Parking Slot, Calls by User, Calls by User Group Calls by Voicemail Box, Calls Completed by Agent, Calls Completed by User, Teams Call List
Conference/Meeting Attendees	The conference or meeting number of participants who attended.	Teams	Teams Call List, Teams Call List (User)
Transferred From Device Type	The type of the device the call was transferred (or overflowed) from.	All	Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Billing Code, Calls by Device Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by User Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent, Calls Completed by User Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Transferred To Device Type	The type of the device the call was transferred (or overflowed) to.	All	Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Billing Code, Calls by Device Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by User Calls by User Group, Calls by Voicemail Box, Calls Completed by Agent, Calls Completed by User Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance

Voicemail Info #

Field Name	Description	Communications Service	Availability
Reports
Voicemail Box Name	The name of the voicemail box a message is stored.	~.pbx.kazoo.name.~	Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Calls by Voicemail Box Teams Call List
Voicemail Box Number	The number of the voicemail box a message is stored.	~.pbx.kazoo.name.~	Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Calls by Voicemail Box Teams Call List
Voicemail Message Creation Time	The date and time when the voicemail message was created.	~.pbx.kazoo.name.~	Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List
Voicemail Message Deletion Time	The date and time when the voicemail message was deleted.	~.pbx.kazoo.name.~	Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List
Voicemail Message Id	The voicemail message id.	~.pbx.kazoo.name.~	Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List
Voicemail Message Length	The duration of the voicemail message.	~.pbx.kazoo.name.~	Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List
Voicemail Message Save Time	The date and time when the voicemail message was saved.	~.pbx.kazoo.name.~	Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List
Voicemail Message State	The current state of the voicemail message, New, Saved or Deleted.	~.pbx.kazoo.name.~	Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Teams Call List

Dashboard/Wallboard Fields

Mon, 01 Jan 0001 00:00:00 +0000

Dashboard/Wallboard Fields #

The table below shows which fields are available in each of the dashboard/wallboard tiles.

Agent Status #

While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Agent/User/Queue Status' stats are also restricted by customer license level and user roles.

Field Name	Communications Service	Tiles	Grids	Charts
Singe / Multi / Dual Stat Cycling / Ticker	Circular Gauge	Unreturned Call	User	Agent	Queue	Over Time
Agents in Away state	All	✔	✔				✔
Agents Busy on ACD calls	All	✔	✔				✔
Agents Busy on Non ACD calls	All	✔	✔				✔
Agents Logged on	All	✔	✔				✔
Agents in Ready state	All	✔	✔				✔
Agents in Wrap state	All	✔	✔				✔
Queues	All					✔
Time On Duty	All					✔
Time In Status	All					✔
Queue Names Logged In	All					✔
Queue Numbers Logged In	All					✔
Queue Names Member Of	All					✔
Queue Numbers Member Of	All					✔

Active Calls #

While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Active Call' stats are also restricted by customer license level and user roles.

Statistics on ~.UcClient.~ Unified Communications

All Fields

All Fields #

Active Calls #

Agent Status #

All Filter Fields

All Filter Fields #

Agent Times #

Call Info #

Call Info (Advanced) #

Call Times #

Contact Info #

Users / Devices #

Voicemail Info #

Dashboard/Wallboard Fields

Dashboard/Wallboard Fields #

Agent Status #

Active Calls #