https://docs.na.xarios.cloud/desktop/en-gb/config/integration/ Recent content in Integration on ~.UcClient.~ Unified Communications Hugo en-gb https://docs.na.xarios.cloud/desktop/en-gb/config/integration/webhooks/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs.na.xarios.cloud/desktop/en-gb/config/integration/webhooks/ <h1 id="webhooks"> Webhooks <a class="anchor" href="#webhooks">#</a> </h1> <p>Post call webhooks provide information about each call that completed on the system. This information can be used to update external systems or start work-flow automations, using products like Azure Logic Apps or Zapier.</p> <p>Example use cases:</p> <ul> <li>Add a call history event against a CRM record</li> <li>Add call recording playback details to a CRM record</li> <li>Record successful Dispositions in a CRM</li> <li>Track customer complaints in an external system</li> </ul> <blockquote class="book-hint info"> <span class="hint-svg" > <svg xmlns='http://www.w3.org/2000/svg' class='ionicon' viewBox='0 0 512 512'><title>Information Circle</title><path d='M248 64C146.39 64 64 146.39 64 248s82.39 184 184 184 184-82.39 184-184S349.61 64 248 64z' fill='none' stroke='currentColor' stroke-miterlimit='10' stroke-width='32'/><path fill='none' stroke='currentColor' stroke-linecap='round' stroke-linejoin='round' stroke-width='32' d='M220 220h32v116'/><path fill='none' stroke='currentColor' stroke-linecap='round' stroke-miterlimit='10' stroke-width='32' d='M208 340h88'/><path d='M248 130a26 26 0 1026 26 26 26 0 00-26-26z'/></svg> </span> <strong> info</strong><br> Multiple Webhooks can be configured (licence depending) to provide post call information to different external systems as required. </blockquote> <h2 id="configuring-a-webhook"> Configuring a Webhook <a class="anchor" href="#configuring-a-webhook">#</a> </h2> <h3 id="event"> Event <a class="anchor" href="#event">#</a> </h3> <p>Select one or more of the following events that will trigger the webhook:</p>