مقدمة on ~.Dimensions.~

HubSpot

Mon, 01 Jan 0001 00:00:00 +0000

HubSpot #

يربط تكامل HubSpot على جانب الخادم ~.Dimensions.~ مباشرة إلى HubSpot الخاص بك CRM، مما يتيح البحث التلقائي عن جهات الاتصال على المكالمات ودفع بيانات نشاط المكالمات إلى HubSpot دون الحاجة لأي إضافة للمتصفح للمستخدمين النهائيين.

بمجرد التكوين، ~.Dimensions.~ ست:

ابحث تلقائيا عن رقم هاتف المتصل مقابل جهات الاتصال في HubSpot عند استقبال أو إجراء مكالمة
أنشئ سجل نشاط المكالمة في HubSpot عند اكتمال المكالمة، مع ملء تفاصيل المكالمة
ادفع النسخ والمهام اللاحقة إلى HubSpot حيث يتم تفعيل الذكاء المحادثي

المتطلبات الأساسية #

قبل تكوين التكامل، تأكد من وجود ما يلي:

إدارة المكالمات & Analytics

Mon, 01 Jan 0001 00:00:00 +0000

إدارة المكالمات & Analytics #

توفر هذه البوابة لتحليلات المكالمات مجموعة من الأدوات لتحليل تجربة المكالمات لعملائك ومراقبة أداء الموظفين.
سواء تاريخيا أو في الوقت الحقيقي.

يجمع النظام معلومات عن جميع المكالمات الهاتفية، ويتتبع إلى أين تم توجيه المكالمات (بما في ذلك إعلانات توجيه المكالمات/المتابعين التلقائيين) وتخزين DID,
معلومات الاتصال والمعلومات الداخلية مثل المستخدمين والوكلاء.

واجهة المستخدم #

يقدم هذا القسم نظرة عامة على واجهة مستخدم البوابة، موضحا الغرض من كل منطقة.

إدارة جهات الاتصال

Mon, 01 Jan 0001 00:00:00 +0000

إدارة جهات الاتصال #

كل دليل يتم تكوينه على النظام له صلاحياته وحقول مخصصة يمكن تخصيصها لاستخدامات محددة. يحتوي كل دليل أيضا على مجموعة من الحقول الثابتة (مثل أرقام الهواتف والاسم) التي تستخدم داخل النظام لأغراض محددة.

الإعدادات #

الملكية	الوصف
الاسم	الاسم الودي للدليل سيكون معروفا من قبل العملاء الداخليين.
الوصف	اسم أكثر تفصيلا يظهر فقط في منطقة تكوين الأدلة.
نوع المصدر	الإعدادات لتحديد ما إذا كانت جهات الاتصال ستتم إضافتها يدويا أو استيرادها من ملف.
الوصول العالمي لجميع المستخدمين	يتحكم في من لديه حق الوصول إلى جهات الاتصال في الدليل.
السماح للمستخدمين بإضافة أو تعديل أو إزالة جهات الاتصال	يتحكم في من لديه حق إدارة جهات الاتصال.

أذونات الوصول #

إذا تم تعطيل إعداد 'الوصول العام لجميع المستخدمين'، يمكن منح الوصول إلى الدليل على أساس كل مستخدم من تبويب 'المستخدمون'.

احصل على جميع الأدلة

Mon, 01 Jan 0001 00:00:00 +0000

احصل على جميع الأدلة #

يحصل على قائمة بجميع الأدلة التي تم تكوينها على حسابك. بمجرد استرجاع قائمة بجميع الأدلة، يمكن استرجاع تفاصيل محددة عن عناصر الدليل باستخدام الواجهات الأخرى المتاحة.

مثال #

ستحصل هذه الطلبة على قائمة بجميع الأدلة التي تم تكوينها على حسابك ~.Dimensions.~.

طلب #

 
احصل على <https://api.na.myreports.cloud/api/v1.0/contactdirectories> HTTP/1.1
التفويض: حامل {TOKEN}

الرد #

 
HTTP/1.1 200 OK
نوع المحتوى: application/json; charset=utf-8
مدة المحتوى: xx
{ 
	"page_size": 1, 
    "data": \[{ 
            "المعرف": "00000000-0000-0000-0000-0000000000000" 
            "الاسم": "عالمي الخاص"، 
            "وصف": "هذا هو دليفي العالمي"، 
            "fields": ["title"، "fullName"، "companyName"، "jobTitle"، "phone1"، "phone2"، "phone3"، "phone4"، "email"، "crmId"، "field1"، "field2"، "field3"، "field4"، "field5"، "field6"، "field7"، "field8"، "field9"، "field10"، "avatar"]["title", "fullName", "companyName", "jobTitle", "phone1", "phone2", "phone3", "phone4", "email", "crmId", "field1", "field2", "field3", "field4", "field5", "field6", "field7", "field8", "field9", "field10", "avatar"] 
        }
    ], 
	"المكانة": "نجاح", 
	"الطابع الزمني": "2019-05-01T10:00:00.2890319Z" 
}

الأخطاء #

غير مصرح به #

عندما لا يتم توفير الرمز أو غير صالح أو منتهية الصلاحية

 
HTTP/1.1 401 غير مصرح به

احصل على جميع التقارير

Mon, 01 Jan 0001 00:00:00 +0000

احصل على جميع التقارير #

يحصل على قائمة بجميع التقارير المهيأة في مساحة عمل محددة. بمجرد استرجاع قائمة بجميع التقارير، يمكن تنفيذها واسترجاع البيانات باستخدام معرف تقرير محدد.

مثال #

سيحصل هذا الطلب على قائمة بجميع التقارير المكونة داخل مساحة العمل المحددة.

طلب #

 
احصل على <https://api.na.myreports.cloud/api/v1.0/workspaces/00000000-0000-0000-0000-000000000001/reports> HTTP/1.1
التفويض: حامل {TOKEN}

الرد #

 
HTTP/1.1 200 OK
نوع المحتوى: application/json; charset=utf-8
مدة المحتوى: xx
{ 
	"page_size": 3, 
    "page_index": 0, 
    "data": [{ 
            "معرف": "00000000-0000-0000-0000-0000-00000000001", 
            "الاسم": "قائمة المكالمات (مقسمة)" 
        }, { 
            "id": "00000000-0000-0000-0000-00000-00000000002", 
            "الاسم": "المكالمات حسب اسم الطابور" 
        }, { 
            "id": "00000000-0000-0000-0000-00000-00000000003", 
            "الاسم": "المكالمات من قبل المستخدم" 
        }
    ][{
            "id": "00000000-0000-0000-0000-000000000001",
            "name": "Call List (Segmented)"
        }, {
            "id": "00000000-0000-0000-0000-000000000002",
            "name": "Calls by Queue Name"
        }, {
            "id": "00000000-0000-0000-0000-000000000003",
            "name": "Calls by User"
        }
    ]، 
	"المكانة": "نجاح", 
	"الطابع الزمني": "2019-05-01T10:00:00.2890319Z" 
}

الأخطاء #

غير مصرح به #

عندما لا يتم توفير الرمز أو غير صالح أو منتهية الصلاحية

 
HTTP/1.1 401 غير مصرح به

احصل على جميع مساحات العمل

Mon, 01 Jan 0001 00:00:00 +0000

احصل على جميع مساحات العمل #

يحصل على قائمة بجميع مساحات العمل التي تم تكوينها على حسابك. بمجرد استرجاع قائمة بجميع مساحات العمل، يمكن إجراء استعلامات على مساحة عمل محددة باستخدام معرفها الفريد.

مثال #

ستحصل هذه الطلبة على قائمة بجميع مساحات العمل المكونة على حسابك ~.Dimensions.~.

طلب #

 
احصل على <https://api.na.myreports.cloud/api/v1.0/workspaces> HTTP/1.1
التفويض: حامل {TOKEN}

الرد #

 
HTTP/1.1 200 OK
نوع المحتوى: application/json; charset=utf-8
مدة المحتوى: xx
{ 
	"page_size": 2، 
    "page_size": 0, 
    "data": [{ 
            "معرف": "00000000-0000-0000-0000-0000-00000000001", 
            "name": "مساحة العمل الافتراضية", 
            "الافتراضي": صحيح
        }, { 
            "id": "00000000-0000-0000-0000-00000-00000000002", 
            "الاسم": "المبيعات"، 
            "افتراضي": خطأ
        }
    ][{
            "id": "00000000-0000-0000-0000-000000000001",
            "name": "Default Workspace",
            "default": true
        }, {
            "id": "00000000-0000-0000-0000-000000000002",
            "name": "Sales",
            "default": false
        }
    ]، 
	"المكانة": "نجاح", 
	"الطابع الزمني": "2019-05-01T10:00:00.2890319Z" 
}

الأخطاء #

غير مصرح به #

عندما لا يتم توفير الرمز أو غير صالح أو منتهية الصلاحية

 
HTTP/1.1 401 غير مصرح به

الإعدادات العامة

Mon, 01 Jan 0001 00:00:00 +0000

الإعدادات العامة #

تتحكم هذه الإعدادات في جوانب مختلفة من مستوى النظام في البوابة.

البوابة - ظهور الميزات #

افتراضيا، تعرض جميع ميزات الحل للمستخدمين. لتبسيط واجهة المستخدمين، يمكن إخفاء مناطق محددة من الحل إذا لم تكن ذات صلة. لإخفاء ميزة معينة، ببساطة قم بإلغاء تحديد الخيارات ذات الصلة.

الموقع #

الإعداد	الوصف	الافتراضي
كانتري	الدولة المختارة هنا ستتحكم في كيفية تنسيق أرقام الهواتف في التقارير وأي تغييرات إقليمية أخرى.	لا يوجد
المنطقة الزمنية	عند تشغيل التقارير، سيتم تحويل أوقات المكالمات/الحالة إلى هذه المنطقة الزمنية. بالإضافة إلى ذلك، سيتم إعادة تعيين الإحصائيات اليومية الفورية عند منتصف الليل في هذه المنطقة الزمنية.	المنطقة الزمنية لحساب العميل الخاص بك
مهلة الجلسة	سيتم تسجيل خروج المستخدمين من البوابة إذا كانوا غير نشطين بعد هذه المدة.	120

الامتثال #

بالنسبة للشركات التي تكون بيانات العملاء فيها حساسة، قد يكون من المهم التأكد من أن معلومات المكالمات المخزنة على النظام غير قابلة للتعرف شخصيا. يشمل ذلك التأكد من عدم قدرة شخص ما على البحث عن اسم باستخدام رقم هاتف كمعامل بحث أو العكس.

القاموس المخصص

Mon, 01 Jan 0001 00:00:00 +0000

القاموس المخصص #

إذا كانت هناك كلمات في المحادثة لا يتم نسخها بشكل صحيح، يمكنك إضافتها إلى القاموس المخصص. هذا يسمح للنظام بالتعرف على هذه الكلمات ونسخها بدقة في المكالمات المستقبلية. عادة ما تكون الكلمات التي يتم نسخها بشكل خاطئ هي أسماء أو خدمات يستخدمها العميل ولا يعرف عنها محرك النسخ النسخ.

لإضافة كلمة إلى القاموس، اضغط على زر 'إضافة إدخال قاموس مخصص' ثم ملء الإعدادات التالية في النموذج:

المستخدمون

Mon, 01 Jan 0001 00:00:00 +0000

المستخدمون #

يوفر قسم المستخدمين في البوابة إمكانية رؤية جميع المستخدمين المهيئين على منصة الاتصالات والتحكم في أي منهم لديه حق الوصول إلى بوابة المستخدمين.

إضافة/تحرير المستخدمين #

في الظروف العادية، سيتم تحميل جميع المستخدمين على منصة الاتصالات إلى البوابة دون الحاجة لأي تفاعل من المستخدم. لمنح بوابة مستخدم صلاحية، انقر على رابط 'تعديل' بجانب المستخدم واختر دور 'مستخدم الموقع'.

إذا لزم الأمر، يمكن إضافة مستخدم غير متصل بخادم الاتصالات يدويا لتوفير الوصول إلى التقارير بالنقر على زر '+ مستخدم جديد'.

المكالمات الطويلة

Mon, 01 Jan 0001 00:00:00 +0000

المكالمات الطويلة #

يحدد عرض المكالمات الطويلة أطول تفاعلاتك مرتبة حسب المدة. غالبا ما يكون طول المكالمة مؤشرا رئيسيا على المشاكل الأساسية — سواء كانت عنق اختناق في العمليات، أو مشاكل معقدة تتطلب تصعيدا، أو مواقف عملاء صعبة، أو التعامل غير الفعال.

لماذا تتبع طول المكالمة؟ #

تحديد مشاكل العملية — غالبا ما يشير الزيادة المفاجئة في مدة المكالمة لنوع معين أو طابور معين إلى أن شيئا ما قد تغير — النظام أبطأ، أو تمت إضافة خطوة عملية، أو هناك ارتباك حول كيفية التعامل مع سيناريو. تتجمع المكالمات الطويلة حول قضايا محددة، مما يسهل اكتشافها بدلا من مراجعة المكالمات الفردية.

تحليل الموضوع

Mon, 01 Jan 0001 00:00:00 +0000

تحليل الموضوع #

يوفر عرض تحليل المواضيع ملخصا بصريا للمواضيع التي تناقش عبر مكالماتك. يستخدم الذكاء الاصطناعي لتحديد وجمع المواضيع تلقائيا، مما يمنحك رؤية عالية المستوى لمواضيع المكالمات دون الحاجة للاستماع إلى تسجيلات فردية.

لشرح كيفية توليد المواضيع والمجموعات — بما في ذلك التمييز بين 'الموضوعات الأساسية' والمواضيع الإضافية — راجع قسم تحليل المواضيع في البدء.

تحليل الموضوع

Mon, 01 Jan 0001 00:00:00 +0000

تحليل الموضوع #

يقوم تحليل المواضيع تلقائيا بتحديد المواضيع التي تناقش عبر مكالماتك. بدلا من الاعتماد على البيانات الموسومة يدويا أو البحث عن الكلمات المفتاحية، يتم استخراج المواضيع مباشرة من النسخ بواسطة الذكاء الاصطناعي — مما يكشف عما يتحدث عنه فعليا، حتى عندما لم تكن تعرف أن تبحث عنه.

كيف تولد المواضيع #

بعد نسخ المكالمة، يقرأ الذكاء الاصطناعي المحادثة كاملة ويحدد الموضوع المسيطر الذي يتم مناقشته، ويعينه ك_'الموضوع الأساسي'_ للمكالمة. إذا غطت المحادثة أكثر من موضوع مميز، يتم تعيين موضوع ثان أيضا لالتقاط الموضوع الإضافي.

فيديوهات التدريب

Mon, 01 Jan 0001 00:00:00 +0000

فيديوهات التدريب #

تقدم الفيديوهات التالية ملخصا لواجهة المستخدم والميزات الأساسية للحل.

مقدمة واجهة المستخدم #

مقدمة لكيفية تسجيل الدخول إلى النظام والتنقل في واجهة المستخدم:

#

التقارير #

توفر الفيديوهات التالية معلومات حول كيفية إنشاء وتشغيل وتخصيص التقارير التاريخية:

مقدمة

الإبداع والتحرير

لمزيد من المعلومات، يرجى الرجوع إلى قسم Reports. #

ألواح الجدار #

تقدم الفيديوهات التالية نظرة عامة على لوحة الجدران والبلاط المتاح:

ملاحظات الإصدار

Mon, 01 Jan 0001 00:00:00 +0000

ملاحظات الإصدار #

توضح الأقسام التالية تاريخ إصدار الحل وتوفر معلومات عن الميزات الجديدة عند إضافتها إلى المنتج.

الإصدارات #

1.112.0 - 15 سبتمبر 2026 #

الميزات

واجهات المستخدم للوحة القيادة/لوحات الجدار

Mon, 01 Jan 0001 00:00:00 +0000

واجهات المستخدم للوحة القيادة/لوحات الجدار #

كل من لوحة التحكم واللوحة الجدارية لهما واجهات مستخدم متشابهة. كل منهما يدعم رؤى مختلفة يمكن تكوينها لعرض إحصائيات/فلاتر مختلفة بناء على متطلبات المستخدم أو الأقسام المختلفة.

الآراء #

كل عرض هو مجموعة من البلاطات التي يمكن تكوينها لعرض مجموعة من الإحصائيات. يمكن إنشاء عدة مشاهد¹ داخل لوحات التحكم ولوحات الجدار في مساحة العمل.

الاختيار #

يوفر محدد العرض طريقة سريعة للتبديل بين العروض المكونة:

وسم المكالمات من الهاتف

Mon, 01 Jan 0001 00:00:00 +0000

وسم المكالمات من الهاتف #

يمكن استخدام الأمثلة أدناه كدليل حول كيفية وسم المكالمات من أنواع هواتف مختلفة SIP.

تأكد من استبدال القيم المؤقتة أدناه في URL المقدم لمفتاح الهاتف:

{tagId} -> المعرف الفريد لهذا الوضع
{value} -> القيمة التي يجب وسمها مقابل النداء
{presenceId} أو {userID} -> ~.Dimensions.~ معرف المستخدم أو معرف الحضور (رقم التحويل) المستخدم الذي تم تعيين الهاتف له. هذا مطلوب لكي يتم وسم المكالمة الصحيحة

All Fields

Mon, 01 Jan 0001 00:00:00 +0000

All Fields #

The table below provides a description of each field available on the system and an overview of which reports/tiles can display the field.

Active Calls #

While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Active Call' stats are also restricted by customer license level and user roles.

Field Name (Internal)	Data Type	Description	Platforms	Availability
Reports	Tiles
Active Calls (callsActive)	double	The total number of active calls (any call whether ringing, queued, held or in progress, external calls only) (external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Active Calls (inc. IC) (callsActiveIncInt)	double	The total number of active calls (any call whether ringing, queued, held or in progress, including internal calls).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Active Incoming Calls (callsActiveIn)	double	The total number of incoming active calls (any call whether ringing, queued, held or in progress, external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Active Internal Calls (callsActiveInt)	double	The total number of internal active calls (any call whether ringing, queued, held or in progress).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Active Outgoing Calls (callsActiveOut)	double	The total number of outgoing active calls (any call whether ringing, queued, held or in progress, external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Active Trunk-Trunk Calls (callsTrunkToTrunk)	double	The total number of active trunk to trunk calls, whether ringing, queued, held or in progress.	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
Connected Calls (callsInProgress)	double	The total number of active calls that are currently in the 'Connected' state (external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Connected Calls (inc. IC) (callsInProgressIncInt)	double	The total number of active calls that are currently in the 'Connected' state, including internal calls.	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Incoming Connected Calls (callsInProgressIn)	double	The total number of incoming active calls that are currently in the 'Connected' state (external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Incoming On Hold Calls (callsHeldIn)	double	The total number of incoming active calls that are currently in the 'Hold' state (external calls only).	~.pbx.kazoo.name.~, Teams	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Incoming Parked Calls (callsParkedIn)	double	The total number of incoming parked calls (external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Incoming Ringing Calls (callsRingingIn)	double	The total number of incoming active calls that are currently in the 'Ringing' state (external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Internal Connected Calls (callsInProgressInt)	double	The total number of internal active calls that are currently in the 'Connected' state.	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Internal On Hold Calls (callsHeldInt)	double	The total number of internal active calls that are currently in the 'Hold' state.	~.pbx.kazoo.name.~, Teams	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Internal Parked Calls (callsParkedInt)	double	The total number of internal parked calls.	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Internal Ringing Calls (callsRingingInt)	double	The total number of internal active calls that are currently in the 'Ringing' state.	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Longest Active (longestActive)	double	Duration of the longest active call, whether ringing, held or connected (external calls only).	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Active (inc. IC) (longestActiveIncInt)	double	Duration of the longest active call, whether ringing, held or connected (including internal calls).	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Connected (longestInProgress)	double	The talk time of the longest connected active call (external calls only).	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Connected (inc. IC) (longestInProgressIncInt)	double	The talk time of the longest connected active call (including internal calls).	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Connected Trunk-Trunk (longestInProgressTrnkTrnk)	double	The talk time of the longest connected active trunk to trunk call.	All	None	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Longest Parked Call (longestParked)	double	Duration of the longest parked call (external calls only).	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Parked Call+IC (longestParkedIncInt)	double	Duration of the longest parked call, including internal calls.	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Ringing (longestRinging)	double	The ring time of the longest ringing active call (external calls only).	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Ringing (inc. IC) (longestRingingIncInt)	double	The ring time of the longest ringing active call (including internal calls).	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Waiting (longestWaiting)	double	The combined ring/queue time of the longest ringing/waiting call (external calls only).	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Waiting (inc. IC) (longestWaitingIncInt)	double	The combined ring/queue time of the longest ringing/waiting call (including internal calls).	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
On Hold Calls (callsHeld)	double	The total number of active calls that are currently in the 'Hold' state (external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
On Hold Calls (inc. IC) (callsHeldIncInt)	double	The total number of active calls that are currently in the 'Hold' state, including internal calls.	~.pbx.kazoo.name.~, Teams	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Outgoing Connected Calls (callsInProgressOut)	double	The total number of outgoing active calls that are currently in the 'Connected' state (external calls only).	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
Outgoing On Hold Calls (callsHeldOut)	double	The total number of outgoing active calls that are currently in the 'Hold' state (external calls only).	~.pbx.kazoo.name.~, Teams	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
Outgoing Parked Calls (callsParkedOut)	double	The total number of outgoing parked calls (external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Outgoing Ringing Calls (callsRingingOut)	double	The total number of outgoing active calls that are currently in the 'Ringing' state (external calls only).	All	None	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
Parked Calls (callsParked)	double	The total number of parked calls (external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Parked Calls (inc. IC) (callsParkedIncInt)	double	The total number of parked calls, including internal calls.	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Queuing Calls (callsQueuing)	double	The total number of active calls that are currently in the 'Queuing' state (external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Ringing Calls (callsRinging)	double	The total number of active calls that are currently in the 'Ringing' state (external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Ringing Calls (inc. IC) (callsRingingIncInt)	double	The total number of active calls that are currently in the 'Ringing' state, including internal calls.	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Waiting Calls (callsWaiting)	double	The total number of active calls that are currently in the 'Ringing' or 'Queuing' state (external calls only).	All	None	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue

Agent Status #

While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Agent/User/Queue Status' stats are also restricted by customer license level and user roles.

إدارة لوحات المعلومات واللوحات الجدارية

Mon, 01 Jan 0001 00:00:00 +0000

إدارة لوحات المعلومات واللوحات الجدارية #

يوضح هذا القسم الإعدادات المتاحة لتخصيص لوحة القيادة/عرض لوحة الحائط مع بلاطات جديدة، وفلاير، وألوان جديدة.

البلاط #

يمكن تخصيص كل عرض باستخدام مجموعة من البلاطات المدعومة لعرض المعلومات المطلوبة. اعتمادا على صلاحيات مساحة العمل، يمكن للمستخدمين إضافة وإزالة البلاطات، تغيير المظهر، تصفية وإعادة نقل البلاطات في أي وقت.

الإضافة/التحرير #

قبل إضافة أو إعادة ترتيب البلاطات، يجب فتح العرض. وذلك لمنع التحرك العرضي للبلاطات أثناء المشاهدة العادية.

إعدادات المستخدم

Mon, 01 Jan 0001 00:00:00 +0000

إعدادات المستخدم #

لكل مستخدم يصل إلى النظام هناك بعض الإعدادات الأساسية التي تنطبق عليه فقط. يمكن الوصول إلى الإعدادات القائمة على المستخدم باختيار خيار 'ملفي الشخصي' من قائمة سياق المستخدم في أسفل خيارات التنقل في البوابة:

يمكن تحديث الإعدادات الموضحة أدناه حسب الحاجة من قبل المستخدم المسجل.

تفاصيلك #

يحتوي هذا القسم على معلومات أساسية للمستخدمين.

اسم المستخدم #

يستخدم اسم المستخدم لتسجيل الدخول إلى النظام عند عدم استخدام تسجيل الدخول الموحد. يتم إصلاح اسم المستخدم عند إنشاء حساب المستخدم ولا يمكن تغييره. يعرض اسم المستخدم هنا للرجوع إليه فقط.

استيراد بيانات جهات الاتصال

Mon, 01 Jan 0001 00:00:00 +0000

استيراد بيانات جهات الاتصال #

أسهل وأسرع طريقة لملء دليل هي استيراد تلك البيانات باستخدام ملف CSV.

الصيغة #

أي ملف CSV يجب أن يحتوي على حقول الاتصال بالترتيب الصحيح لكي يكون الاستيراد. يتم عرض ترتيب الحقول المطلوب ل CSV في نموذج 'الاستيراد':

'المسمى الوظيفي، الاسم الكامل، اسم الشركة، المسمى الوظيفي، الهاتف 1، الهاتف 2، الهاتف 3، الهاتف 4، البريد الإلكتروني، CRM المعرف، الحقل 1، الحقل 2، الحقل 3، الحقل 4، الحقل 5، الحقل 6، الحقل 7، المجال 8، المجال 9، المجال 10'

الصمت في المحادثات

Mon, 01 Jan 0001 00:00:00 +0000

الصمت في المحادثات #

تحلل وجهة نظر الصمت في المحادثات فترات لا يتحدث فيها أي طرف أثناء المكالمة. بينما يكون بعض الصمت طبيعيا — مثل بحث المستخدم عن حساب، أو توقف قصير أثناء تفكير العميل — يمكن أن يكون الصمت المفرط أو غير المناسب مؤشرا مهما على مشاكل في التعامل مع المكالمات، أو ثقة الوكيل، أو كفاءة العمليات.

لماذا الصمت مهم #

يوفر تحليل الصمت طبقة من البصيرة لا يمكن أن يستطيع النسخ والعاطفة وحدها. يمكن أن تحتوي المكالمة على لغة مهذبة ومشاعر إيجابية، لكنها لا تزال تحتوي على فترات طويلة من الصمت تشير إلى الاحتكاك أو التردد أو فشل العملية.

المتطلبات

Mon, 01 Jan 0001 00:00:00 +0000

المتطلبات #

المتصفحات #

تم تصميم الموقع ليعمل على معظم المتصفحات الحديثة. يشمل ذلك:

Chrome
Firefox
Edge (نسخة جديدة Chromium)
Safari

تأكد من أنك تستخدم أحدث إصدار من المتصفح الذي اخترته لتجنب مشاكل التوافق.

Amazon FireTV #

للوصول إلى لوحة الجدار من Amazon Fire TV، يجب استيفاء المتطلبات التالية:

FireTV OS 6 أو أعلى
طاقة USB الرئيسية
الوصول إلى الإنترنت (عبر الواي فاي أو باستخدام محول الإيثرنت الاختياري FireTV Ethernet)
يجب أن يستوفي التلفزيون متطلبات FireTV (HDMI input، دقة 1080 إلخ)

النص والملخص

Mon, 01 Jan 0001 00:00:00 +0000

النص والملخص #

إذا تم تفعيل النسخ على حسابك، يمكنك عرض نسخ المكالمات مع ملخص المحادثة. يمكن تفعيل النسخ على أساس كل مستخدم على حدة.

سيتم عرض ملخص المحادثة في تبويب 'نظرة عامة' في عرض المحادثة. سيتضمن الملخص ملخصا موجزا للمكالمة والمحتوى العام.

يمكن نسخ نسخة من الملخص إلى الحافظة بالنقر على أيقونة النسخ في أعلى يمين مربع الملخص.

الجدول الزمني #

سيظهر خط التصوير فوق واجهة تشغيل التسجيل. سيعرض الجدول الزمني الطرفين في المحادثة ومتى تحدثا.

تحليل المشاعر

Mon, 01 Jan 0001 00:00:00 +0000

تحليل المشاعر #

يقيس تحليل المشاعر نبرة المحادثة — سواء كانت اللغة المستخدمة إيجابية، محايدة، أو سلبية. بدلا من إعطاء درجة واحدة للمكالمة بأكملها، ~.Dimensions.~ يتتبع المشاعر بشكل منفصل للعميل والمستخدم، ويتابع كيف تتغير خلال المحادثة.

كيف يتم قياس المشاعر #

بعد نسخ المكالمة، يقوم الذكاء الاصطناعي بتقييم اللغة التي يستخدمها كل متحدث عبر المحادثة. يتم تقييم الكلمات والعبارات وأنماط الكلام لتحديد ما إذا كانت النبرة في كل نقطة من المكالمة إيجابية أو محايدة أو سلبية.

تسجيل التشغيل

Mon, 01 Jan 0001 00:00:00 +0000

تسجيل التشغيل #

إذا تم تسجيل مكالمة محددة ولديك إذن بالوصول إليها، يجب أن يظهر مشغل التسجيل في عرض المحادثة لأي مكالمة محددة:

لتشغيل المكالمة، ما عليك سوى النقر على أيقونة التشغيل. سيتم تشغيل التسجيل بعد ذلك عبر مشغل الوسائط المدمج.

تحميل التسجيل #

بمجرد أن تبدأ تشغيل التسجيل، سيصبح خيار التنزيل متاحا يسمح لك بتحميل التسجيل كملف صوتي:

تقارير المشاهدة

Mon, 01 Jan 0001 00:00:00 +0000

تقارير المشاهدة #

تغطي الأقسام التالية واجهة عارض التقرير وتشرح كيفية إعادة تنسيق التقرير، تغيير نطاق التواريخ، أو تطبيق فلتر.

واجهة التقرير #

تعرض عرض التقرير التقرير المكتمل بصيغة شبكية.

يتم عرض كل حقل محدد في تكوين التقرير بالترتيب المحدد.
لمزيد من المعلومات حول البيانات المعروضة في حقل معين، مرر مؤشر الفأرة فوق عنوان حقل لعرض وصف الحقل.

مثال على تلميح أداة لحقل 'Total In (Inc. IC)':

تقسيم المكالمات

Mon, 01 Jan 0001 00:00:00 +0000

تقسيم المكالمات #

تقسيم المكالمات هو الاسم الذي يطلق على كيفية نمذجة النظام للمكالمات الهاتفية. فهم كيفية نمذجة المكالمات أمر مهم لفهم البيانات المعروضة على التقارير واللوحات الجدارية.

يشرح القسم التالي كيف يقوم النظام بنمذجة المكالمات، والفرق بين الاستدعاءات الفردية/متعددة المقاطعات، وما هو تأثيرها على البيانات المعروضة.

ما هو تقسيم المكالمات؟ #

يمكن أن تتراوح المكالمات الهاتفية من بسيطة نسبيا مع وجود اتصالين فقط، إلى حالات معقدة متزايدة مثل التحويلات المتعددة أو مكالمات المؤتمر.
يتتبع النظام جميع المعلومات المتعلقة بالمكالمة الهاتفية باستخدام نموذج من الجلسات، والمقاطع والاتصالات.

دليل الحصول على

Mon, 01 Jan 0001 00:00:00 +0000

دليل الحصول على #

احصل على تفاصيل دليل معين.

مثال #

سيستعيد هذا الطلب تفاصيل الدليل لمعرف دليل محدد.

طلب #

 
احصل على <https://api.na.myreports.cloud/api/v1.0/contactdirectories/00000000-0000-0000-0000-000000000000> HTTP/1.1
التفويض: حامل {TOKEN}

الرد #

 
HTTP/1.1 200 OK
نوع المحتوى: application/octet-stream; charset=utf-8
مدة المحتوى: xx
{ 
    "page_size": 1, 
    "data": \[{ 
            "المعرف": "00000000-0000-0000-0000-0000000000000" 
            "الاسم": "عالمي الخاص"، 
            "وصف": "هذا هو دليفي العالمي"، 
            "fields": ["title"، "fullName"، "companyName"، "jobTitle"، "phone1"، "phone2"، "phone3"، "phone4"، "email"، "crmId"، "field1"، "field2"، "field3"، "field4"، "field5"، "field6"، "field7"، "field8"، "field9"، "field10"، "avatar"]["title", "fullName", "companyName", "jobTitle", "phone1", "phone2", "phone3", "phone4", "email", "crmId", "field1", "field2", "field3", "field4", "field5", "field6", "field7", "field8", "field9", "field10", "avatar"] 
        }
    ], 
	"المكانة": "نجاح", 
	"الطابع الزمني": "2019-01-01T10:00:00.2890319Z" 
}

الأخطاء #

غير مصرح به #

عندما لا يتم توفير الرمز أو غير صالح أو منتهية الصلاحية

 
HTTP/1.1 401 غير مصرح به

طلب تقرير بعد النشر

Mon, 01 Jan 0001 00:00:00 +0000

طلب تقرير بعد النشر #

انشر طلبا لتشغيل تقرير لفترة زمنية محددة (dateFilter).

مثال على استخدام مرشح تاريخ محدد مسبقا #

سيقوم هذا الطلب بتشغيل تقرير للربع الحالي. يحتوي جسم الإرجاع على 'requestId' والذي يمكن استخدامه للاستعلام عن حالة التقرير واسترجاع مجموعة البيانات.

طلب #

 
POST <https://api.na.myreports.cloud/api/v1.0/workspaces/00000000-0000-0000-0000-000000000001/reports/00000000-0000-0000-0000-000000000001/requests> HTTP/1.1
نوع المحتوى: application/json
التفويض: حامل {TOKEN}
الاتصال: البقاء على قيد الحياة
{ 
    "reportId": "00000000-0000-0000-0000-00000-00000000001", 
    "filterId": "00000000-0000-0000-0000-0000-00000000001", 
    "dateFilter": { 
        "presetName": "هذا الربع" 
    }, 
    "الشروط الإضافية" : \[]

}

الرد #

 
HTTP/1.1 200 OK
نوع المحتوى: application/json; charset=utf-8
مدة المحتوى: xx
{ 
    "data": { 
        "requestId": "00000000-0000-0000-0000-0000-00000000005", 
        "locale": "en-GB", 
        "reportId": "00000000-0000-0000-0000-00000-00000000001", 
        "مرجع تاريخ": "2025-09-22T15:23:01.0201791+00:00", 
        "dateFilter": { 
            "presetName": "ThisQuarter", 
            "presetFilterObject": { 
                "وحدات": 5, 
                "الإزاحة": 0, 
                "الطول": 1, 
                "وضع التقريب": 1, 
                "أيام الأسبوع": 127
            }, 
            "أيام الأسبوع": 127
        }, 
        "وقت البدء": "2025-07-01T00:00:00+01:00", 
        "نهاية الزمن": "2025-09-22T16:08:01.02159+01:00" 
    }, 
    "المكانة": "نجاح", 
    "الطابع الزمني": "2025-09-22T15:23:02.2982477Z" 
}

مثال على استخدام نطاق زمني ثابت #

مجالات الأعمال

Mon, 01 Jan 0001 00:00:00 +0000

مجالات الأعمال #

يوفر قسم مجالات الأعمال طريقة لتصنيف وتنظيم تفاعلاتك مع العملاء بناء على وظيفة أو قسم الأعمال الذي ترتبط به. يمكن أن يساعدك ذلك في اكتساب رؤى حول أي المجالات في عملك تولد أكبر عدد من التفاعلات مع العملاء، وتحديد الاتجاهات أو الأنماط في سلوك العملاء.

تستخدم الأوصاف المدخلة مقابل كل مجال عمل ضمن محفزات الذكاء الاصطناعي لتوفير سياق لنوع التفاعلات التي يجب تصنيفها في كل مجال عمل، لذا من المهم التأكد من أنها وصفية ودقيقة.

مجموعات المستخدمين

Mon, 01 Jan 0001 00:00:00 +0000

مجموعات المستخدمين #

يوفر هذا القسم إمكانية رؤية جميع مجموعات المستخدمين التي تم تكوينها على المنتج وإدارة المستخدمين الأعضاء في كل منها.

توفر مجموعات المستخدمين وسيلة لتجميع المستخدمين منطقيا على النظام معا. يمكن بعد ذلك استخدام هذا التجميع داخل التقارير لمراقبة الأداء أو لتصفية المكالمات المحددة.

العضوية في المجموعة ليست إلزامية للمستخدمين ويمكن جعلهم أعضاء في عدة مجموعات (للاستخدام المستقبلي).

مجموعات المستخدمين الأساسية #

عند إضافة مستخدم إلى مجموعة، يمكنك جعل هذه المجموعة 'المجموعة الأساسية' الخاصة به. تستخدم المجموعات الأساسية لتتبع المكالمات ضد المجموعات. قد يكون المستخدم عضوا في مجموعتين أو أكثر، لذا لأغراض التقارير، سيتم وسم المكالمات الهاتفية فقط بالمجموعة الأساسية للمستخدم، وليس بكل مجموعة هو عضو فيها.

مكالمات ضائعة

Mon, 01 Jan 0001 00:00:00 +0000

مكالمات ضائعة #

عرض المكالمات المفقودة يحدد المكالمات التي تم التخلي عنها — العملاء الذين أغلقوا الخط قبل الوصول إلى مستخدم. كل مكالمة مفقودة تمثل اتصالا مفقودا، وتتبعها يكشف ما إذا كان العملاء يغادرون بسبب أوقات الانتظار، أو ارتباك التوجيه، أو مشاكل في النظام، أو الإحباط.

لماذا تتبع المكالمات المفقودة؟ #

اكتشاف مشاكل التوجيه والطوابير — غالبا ما يشير ارتفاع مفاجئ في عدد المكالمات المهجورة في طابور معين إلى مشاكل في الحجم (قلة المستخدمين لحجم المكالمة)، أو سوء تكوين التوجيه، أو مشاكل في النظام تسبب أوقات انتظار زائدة. المكالمات المفقودة هي إشارة تحذير مبكر.

هورايزن

Mon, 01 Jan 0001 00:00:00 +0000

هورايزن #

تفاصيل استخدام بوابة التسجيل #

~.Dimensions.~ يستخدم بوابة التسجيل المتقدمة لتحميل تسجيلات المكالمات من هورايزن. للقيام بذلك، يتطلب حساب مستخدم مخصص على بوابة التسجيلات المتقدمة.

يرجى اتباع التعليمات أدناه لإنشاء حساب مخصص ل ~.Dimensions.~ للاستخدام.

لإنشاء حساب مستخدم مخصص ل ~.Dimensions.~، سجل الدخول إلى بوابة التسجيل المتقدمة.

وسم المكالمات باستخدام تدفق المكالمات

Mon, 01 Jan 0001 00:00:00 +0000

وسم المكالمات باستخدام تدفق المكالمات #

يمكن وسم المكالمات مباشرة من ~.pbx.kazoo.name.~ Call Flows، مما يسمح بوضع علامات على المكالمات بفئات (مبيعات، دعم...) أو علامات (VIP...) أثناء توجيهها عبر منصة الاتصالات.

لوضع علامة على مكالمة من تدفق النداء، أضف 'Webhook' إلى تدفق المكالمات من قائمة 'المتقدم':

ثم قم بتكوين webhook بالمعاملات التالية:

URL: انسخ URL من صفحة الوسوم والصقها هنا، مع تذكر استبدال العنصر المؤقت {value} بالقيمة التي ترغب في وسم المكالمة بها.

إنشاء وتحرير التقارير

Mon, 01 Jan 0001 00:00:00 +0000

إنشاء وتحرير التقارير #

يمكن تكوين كل تقرير تم تكوينه على النظام ليلبي متطلبات محددة بشكل أوثق. يتم تعريف التقرير بالإعدادات التالية:

تفاصيل
المرشحات
الميدان
الفرز

عند إنشاء نسخة تقرير جديدة، يجب اختيار قالب تقرير ويجب إعطاء نسخة التقرير اسما لتحديده بشكل فريد داخل مساحة العمل.

تفاصيل #

اختيار القالب #

قوالب التقرير تحدد البيانات التي سيصل إليها التقرير وكيف سيتم نمذجة البيانات.
هناك مجموعة واسعة من القوالب للاختيار منها عند إنشاء تقرير توفر وجهات نظر مختلفة لبيانات المكالمة.

Abandoned Calls by Day

Mon, 01 Jan 0001 00:00:00 +0000

Abandoned Calls by Day #

The table below shows which fields are available on the Abandoned Calls by Day template.

Abandoned Calls by Day & Time

Mon, 01 Jan 0001 00:00:00 +0000

Abandoned Calls by Day & Time #

The table below shows which fields are available on the Abandoned Calls by Day & Time template.

Abandoned Calls by Month

Mon, 01 Jan 0001 00:00:00 +0000

Abandoned Calls by Month #

The table below shows which fields are available on the Abandoned Calls by Month template.

Abandoned Calls by Time

Mon, 01 Jan 0001 00:00:00 +0000

Abandoned Calls by Time #

The table below shows which fields are available on the Abandoned Calls by Time template.

Abandoned Calls by Week

Mon, 01 Jan 0001 00:00:00 +0000

Abandoned Calls by Week #

The table below shows which fields are available on the Abandoned Calls by Week template.

Agent Away Reason Summary

Mon, 01 Jan 0001 00:00:00 +0000

Agent Away Reason Summary #

The table below shows which fields are available on the Agent Away Reason Summary template.

Agent Status Detail

Mon, 01 Jan 0001 00:00:00 +0000

Agent Status Detail #

The table below shows which fields are available on the Agent Status Detail template.

Agent Status Summary

Mon, 01 Jan 0001 00:00:00 +0000

Agent Status Summary #

The table below shows which fields are available on the Agent Status Summary template.

Agent Summary

Mon, 01 Jan 0001 00:00:00 +0000

Agent Summary #

The table below shows which fields are available on the Agent Summary template.

All Filter Fields

Mon, 01 Jan 0001 00:00:00 +0000

All Filter Fields #

The table below provides a description of each filter field available on the system and details of which reports they can be used on.

Agent Times #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Reports
Agent State (agtState)	double (Agent State)	The availability state of an agent at a particular time.	All	2 Reports Agent Away Reason Summary Agent Status Detail
Duration (agtEvtDuration)	double	The length of time an agent was in a particular state.	All	Agent Status Detail
Away Reason (agtAwayReason)	string	Away Reason	All	2 Reports Agent Away Reason Summary Agent Status Detail
The Previous Agent State (prevAgentState)	double	The previous availability state of an agent at a particular time.	All	Agent Status Detail
The Next Agent State (nextAgentState)	double	The next availability state of an agent at a particular time.	All	Agent Status Detail

Conversational Intelligence #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Reports
User Sentiment (usr)	double	The User side sentiment.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List
User Sentiment Band (usrLbl)	string	The User side sentiment band.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Sentiment (User) Teams Call List
Customer Sentiment (cust)	double	The Customer side sentiment.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List
Customer Sentiment Band (custLbl)	string	The Customer side sentiment band.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Sentiment (Customer) Teams Call List
User Sentiment Trend (usrTrd)	double	The User side sentiment trend.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List
User Sentiment Trend Band (usrTrdLbl)	string	The User side sentiment trend band.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List
Customer Sentiment Trend (custTrd)	double	The Customer side sentiment trend.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List
Customer Sentiment Trend Band (custTrdLbl)	string	The Customer side sentiment trend band.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List
Primary Topic (pri)	string	The Primary Topic of the call.	All	28 Reports Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Call List
Total Silence Time (sil)	double	The silence duration of the call or call segment.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Silence Time Teams Call List
User Speaking Time (usrSpk)	double	The time the User was speaking in the call or call segment.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List
Customer Speaking Time (custSpk)	double	The time the Customer was speaking in the call or call segment.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List
% Silence Time (perSilOfTalkTime)	double	The totSilenceTime as a percentage of Total Talk Time.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)
Keyword Name (trkName)	liststringcomplex	The name of the keyword	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Ring Time Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Keyword Matches (trkCnt)	listdoublecomplex	The number of keyword matches	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Ring Time Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Business Area (busFunc)	string	The primary business area.	All	28 Reports Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Call List
Detailed Topic (topicDet)	string	The detailed topic of the call	All	28 Reports Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Call List
Topic Cluster (topicCat)	string	The topic cluster of the call	All	28 Reports Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Call List

Call Info #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Reports
Short Ringing (aband)	boolean	A call is designated as Short Ringing when it is not answered and has a ring duration less than the Short Ringing call threshold. The Short Ringing call threshold is a configurable setting which can be used to control which calls are classed as Short Ringing calls.	All	80 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Short Ringing Outbound (abandOut)	boolean	A call is designated as Short Ringing when it is not answered, outbound and has a ring duration less than the Short Ringing call threshold. The Short Ringing call threshold is a configurable setting which can be used to control which calls are classed as Short Ringing calls.	All	80 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Answered (ans)	boolean	Indicates whether the call or call segment was answered or not (Yes or No).	All	82 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Call Direction (callDir)	double (Call Direction)	The direction of this call segment, either (In)coming or (Out)going for external calls, (Both) for trunk-to-trunk calls and N/A for internal calls. Note: Internal calls will only show a direction on reports/tiles where the data is grouped by a user/agent.	All	81 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Call Type (callType)	double (Call Type)	The type of call, either Internal (intercom [IC]) or External.	All	76 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Top Dialed Numbers Top Received Numbers
Outside Number (cli)	string	The telephone number associated with this call. This applies to external calls only.	All	82 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Direct Inward Dial (ddi)	string	The significant Direct Inward Dial (DID) digits received from the network provider to identify a call originated via a particular DID number.	All	82 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Abandoned (lost)	boolean	An incoming call that was not answered by a device/agent/user or relevant Mailbox/Voicemail.	All	82 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Overflowed In (ovfIn)	boolean	Indicates whether the call overflowed in from a queue or group.	All	24 Reports Agent Status Summary Agent Summary Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User
Overflowed Out (ovfOut)	boolean	Indicates whether the call overflowed out to another location.	All	24 Reports Agent Status Summary Agent Summary Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User
Refused (ref)	boolean	Call was refused, not answered by an Agent/User it was presented to (but may have been answered by another).	All	21 Reports Agent Status Summary Agent Summary Call Cost by User Call List (User Recorded Calls) Call List (User) Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User
Short Answered (short)	boolean	A call is designated as Short Answered if the Talk Time is less than the Short Answered threshold value. The Short Answered call threshold is a configurable setting which can be used to control which calls are classed as Short Answered calls.	All	81 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Transferred In (xfrIn)	boolean	Indicates whether the call was transferred in from another device.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)
Transferred Out (xfrOut)	boolean	Indicates whether the call was transferred out to another device.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)
Caller ID Name (cliName)	string	The name provided by the network provider as being associated with the Caller ID.	All	33 Reports Call Cost by Number Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Business Area Calls by Device Calls by Number Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Call List Teams Call List (User) Top Dialed Numbers Top Received Numbers
DID Name (ddiName)	string	The name provided by the communications system as being associated with the Direct Inward Dial number for the call.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by DID Teams Call List Teams Call List (User)
Trunk to Trunk (trnkToTrnk)	boolean	A call that includes both an incoming and outgoing trunks.	All	59 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Area Code (cliArea)	string	The area code for the Caller ID number.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Area Code Teams Call List Teams Call List (User)
Country (cliCntry)	string	The country for the Caller ID number.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Country Calls by State/Province Teams Call List Teams Call List (User)
Location (cliLoc)	string	The location for the Caller ID number.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Location Teams Call List Teams Call List (User)
State (cliState)	string	The state/province for the Caller ID number (NANPA region only).	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by State/Province Teams Call List Teams Call List (User)
Route Path Number (routePathId)	string	The Outside Number with the addition of any route information which has been pre-pended by the PBX.	~.pbx.kazoo.name.~, Teams	80 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Route Path Name (routePathName)	string	The Contact Name with the addition of any route information which has been pre-pended by the PBX.	~.pbx.kazoo.name.~, Teams	80 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Number Type (cliType)	double (Number Type)	The type (Local, National or International) for the Caller ID number.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Recorded (hasRec)	boolean	Indicates whether a recording exists for any part of the call. N.B. This does not guarantee that there will be recordings for the whole duration of the call.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)
Outgoing Caller ID (outCli)	string	The telephone number presented on an outgoing call.	All	67 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Ring Time Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Outgoing Caller ID Name (outCliName)	string	The name presented on an outgoing call.	All	67 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Ring Time Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
DID Name/Presentation Name (dstName)	string	The DID name or the presentation number name.	All	74 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
DID/Presentation Number (dstNum)	string	The DID number or the presentation number.	All	74 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Billing Code (bill)	string	The billing code that was set against this call.	3CX	13 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Billing Code Teams Call List
Conference (conference)	boolean	The call was part of a conference.	All	80 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
PSTN Call (pstn)	boolean	Flag to indicate that this is part of a PSTN call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers

Call Info (Advanced) #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Reports
Document ID (docId)	exactstring	Document ID.	All	41 Reports Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User
End Cause (endCause)	string (End Cause)	The end event reason code received from the telephone system in relation to this call	All	7 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Call List (User Recorded Calls) Call List (User)
Interaction ID (intId)	string	The PBX Interaction ID.	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
Media Server (mediaSrv)	string	The media server that handled the call on the PBX.	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
Account ID (siteId)	string	The ID of the communication system being monitored.	All	84 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Away Reason Summary Agent Status Detail Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Account Name (siteName)	string	The name of the communication system being monitored.	All	84 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Away Reason Summary Agent Status Detail Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Hang-up Cause (hangupCause)	string	The call Hang-up Cause provided by the communications platform.	All	31 Reports Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User
SIP Call ID (sipCallId)	string	The unique SIP Call ID for the call leg.	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
PBX Type (pbxType)	string (PBX Type)	The type of PBX the call was made on.	All	80 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Start Cause (startCause)	existdouble	The start event reason code received from the telephone system in relation to this call	All	7 Reports Call Cost by User Call List (User Recorded Calls) Call List (User) Calls by User Calls by User Group Calls Completed by Agent Calls Completed by User

Call Times #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Reports
Call Duration (duration)	double	The total duration for this call or call segment including ring, hold and talk durations.	All	82 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Hold Time (hold)	double	The total time this call segment spent on hold.	~.pbx.kazoo.name.~, Teams	78 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers Trunk Usage
Ring Time (ring)	double	The ring duration of the call or call segment.	All	78 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers Trunk Usage
Start Time (start)	datetime	The time the call or call segment started ringing.	All	84 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Away Reason Summary Agent Status Detail Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Talk Time (talk)	double	The duration this call segment was in the answered state.	All	81 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Parked Time (park)	double	The total time this call segment spent parked.	All	63 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers Trunk Usage
Conference/Meeting Scheduled End Time (confEnd)	datetime	The conference or meeting scheduled end time.	Teams	2 Reports Teams Call List Teams Call List (User)
Conference/Meeting Early Start (confPre)	double	The conference or meeting early start time.	Teams	2 Reports Teams Call List Teams Call List (User)
Conference/Meeting Scheduled Duration (confSchDur)	double	The conference or meeting number scheduled duration.	Teams	Teams Call List
Conference/Meeting Scheduled Start Time (confStart)	datetime	The conference or meeting scheduled start time.	Teams	2 Reports Teams Call List Teams Call List (User)
Poll Attempts (polls)	double	The number of times queue calls was presented to an agent	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List

Call Totals #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Reports
Conference/Meeting Overrun (confOvr)	double	The conference or meeting overrun time.	Teams	2 Reports Teams Call List Teams Call List (User)

Contact Info #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Reports
Contact Tag 1 (tagFld1)	string	The data from tag field 1 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 10 (tagFld10)	string	The data from tag field 10 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 2 (tagFld2)	string	The data from tag field 2 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 3 (tagFld3)	string	The data from tag field 3 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 4 (tagFld4)	string	The data from tag field 4 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 5 (tagFld5)	string	The data from tag field 5 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 6 (tagFld6)	string	The data from tag field 6 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 7 (tagFld7)	string	The data from tag field 7 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 8 (tagFld8)	string	The data from tag field 8 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 9 (tagFld9)	string	The data from tag field 9 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Matched (hasContMatch)	boolean	The call has one or more contact matches.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Company Name (compName)	string	The company name of the matched contact.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Name (contName)	string	The full name of the matched contact. If there is no contact match, this will be the Caller ID Name.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
CRM ID (crmId)	string	The reference of the matched contact in an external CRM system.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Email (email)	string	The email address of the matched contact.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Job Title (jobTitle)	string	The job title of the matched contact.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers

Users / Devices #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Reports
Agent Name (agentName)	string	The names of any agents associated with this call or call segment. For internal or conference calls there may be more than one agent.	All	82 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Detail Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Agent Number (agentNum)	string	The Agent Number (Presence ID) of the Agent.	All	82 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Detail Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Answering Agent Name (ansAgentName)	string	The name of the first agent that answered the call (if applicable).	All	59 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Answering Agent Number (ansAgentNum)	string	The number of the first agent that answered the call (if applicable).	All	59 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Answering Device Name (ansDevName)	string	The name of the first device the call was answered at. This will be empty if the call was not answered.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Answering Device Number (ansDevNum)	string	The number of the first device the call was answered at. This will be empty if the call was not answered.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Answering User Name (ansUserName)	string	The name of the first user the call was answered by. This will be empty if the call was not answered.	All	60 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Top Dialed Numbers Top Received Numbers
Answering User Number (ansUserNum)	string	The number of the first user the call was answered by. This will be empty if the call was not answered.	All	60 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Top Dialed Numbers Top Received Numbers
Device Name (extName)	string	The device name(s) that were involved in this call segment. On internal and conference calls there may be more than one device.	All	76 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Top Dialed Numbers Top Received Numbers
Device Number (extNum)	string	The device number(s) that were involved in this call segment. On internal and conference calls there may be more than one device.	All	76 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Top Dialed Numbers Top Received Numbers
First Rang Agent Name (firstAgentName)	string	The name of the first agent the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
First Rang Agent Number (firstAgentNum)	string	The number of the first agent the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
First Rang Device Name (firstDevName)	string	The name of the first device the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
First Rang Device Number (firstDevNum)	string	The number of the first device the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
First Rang User Name (firstUserName)	string	The name of the first user the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
First Rang User Number (firstUserNum)	string	The number of the first user the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Queue Name (hgName)	string	The name of the queue the current call segment was presented from.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Detail Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers Trunk Usage
Queue Number (hgNum)	string	The number of the queue the current call segment was presented from.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Detail Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers Trunk Usage
Last Rang Agent Name (lastAgentName)	string	The name of the last agent the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Rang Agent Number (lastAgentNum)	string	The number of the last agent the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Rang Device Name (lastDevName)	string	The name of the last device the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Rang Device Number (lastDevNum)	string	The number of the last device the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Rang User Name (lastUserName)	string	The name of the last user the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Rang User Number (lastUserNum)	string	The number of the last user the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
User Name (userName)	string	The name of the user involved in the call or call segment.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
User Number (userNum)	string	The number of the user involved in the call or call segment.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Transferred From Agent Name (xfrFromAgentName)	string	The name of the agent the call was transferred (or overflowed) from.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred From Agent (xfrFromAgentNum)	string	The number of the agent the call was transferred (or overflowed) from.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred From Device Name (xfrFromDevName)	string	The name of the device the call was transferred (or overflowed) from.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred From Device (xfrFromDevNum)	string	The number of the device the call was transferred (or overflowed) from.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred From User Name (xfrFromUserName)	string	The name of the user the call was transferred (or overflowed) from.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred From User Number (xfrFromUserNum)	string	The number of the user the call was transferred (or overflowed) from.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred To Agent Name (xfrToAgentName)	string	The name of the agent the call was transferred (or overflowed) to.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred To Agent (xfrToAgentNum)	string	The number of the agent the call was transferred (or overflowed) to.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred To Device Name (xfrToDevName)	string	The name of the device the call was transferred (or overflowed) to.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred To Device (xfrToDevNum)	string	The number of the device the call was transferred (or overflowed) to.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred To User Name (xfrToUserName)	string	The name of the user the call was transferred (or overflowed) to.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred To User Number (xfrToUserNum)	string	The number of the user the call was transferred (or overflowed) to.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Answering Group Name (ansGrpName)	string	The name of the first user group the call was answered at. This will be empty if the call was not answered.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
First Rang Group Name (firstGrpName)	string	The name of the user group where the call first rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Rang Group Name (lastGrpName)	string	The name of the user group where the call last rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
User Group Name (grpName)	string	The name of the user's primary group.	All	73 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Last Answering Agent Name (lastAnsAgentName)	string	The name of the last agent that answered the call (if applicable).	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Answering Agent Number (lastAnsAgentNum)	string	The number of the last agent that answered the call (if applicable).	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Answering Device Name (lastAnsDevName)	string	The name of the last device the call was answered at. This will be empty if the call was not answered.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Answering Device Number (lastAnsDevNum)	string	The number of the last device the call was answered at. This will be empty if the call was not answered.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Answering User Name (lastAnsUserName)	string	The name of the last user the call was answered by. This will be empty if the call was not answered.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Answering User Number (lastAnsUserNum)	string	The number of the last user the call was answered by. This will be empty if the call was not answered.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Conference/Meeting Name (confName)	string	The conference or meeting name.	All	52 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by Meeting Top Dialed Numbers Top Received Numbers
Conference/Meeting Number (confNum)	string	The conference or meeting number.	All	52 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by Meeting Top Dialed Numbers Top Received Numbers
Conference/Meeting Participants (confParts)	string	The conference or meeting number of participants.	Teams	2 Reports Teams Call List Teams Call List (User)
External Tenant ID (extTid)	string	The ID of the external tenant.	Teams	5 Reports Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User
External Tenant Name (extTname)	string	The name of the external tenant.	Teams	5 Reports Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User
Parked Slot (parkSlt)	string	The parking slots the call or call segment has been parked at.	All	26 Reports Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Call List
Conference/Meeting Attendees (confAtt)	double	The conference or meeting number of participants who attended.	Teams	2 Reports Teams Call List Teams Call List (User)
Transferred From Device Type (xfrFromDevType)	string	The type of the device the call was transferred (or overflowed) from.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred To Device Type (xfrToDevType)	string	The type of the device the call was transferred (or overflowed) to.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Group ID (grpId)	string	The id of the user's primary group.	All	Call List (User Recorded Calls)

Voicemail Info #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Reports
Voicemail Box Name (vmBoxName)	string	The name of the voicemail box a message is stored.	~.pbx.kazoo.name.~	13 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Voicemail Box Teams Call List
Voicemail Box Number (vmBoxNum)	string	The number of the voicemail box a message is stored.	~.pbx.kazoo.name.~	13 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Voicemail Box Teams Call List
Voicemail Message Creation Time (vmMsgCreated)	datetime	The date and time when the voicemail message was created.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
Voicemail Message Deletion Time (vmMsgDeleted)	datetime	The date and time when the voicemail message was deleted.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
Voicemail Message Id (vmMsgId)	string	The voicemail message id.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
Voicemail Message Length (vmMsgLen)	double	The duration of the voicemail message.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
Voicemail Message Save Time (vmMsgSaved)	datetime	The date and time when the voicemail message was saved.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
Voicemail Message State (vmMsgState)	string	The current state of the voicemail message, New, Saved or Deleted.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List

Call Cost by Number

Mon, 01 Jan 0001 00:00:00 +0000

Call Cost by Number #

The table below shows which fields are available on the Call Cost by Number template.

Call Cost by Number Type

Mon, 01 Jan 0001 00:00:00 +0000

Call Cost by Number Type #

The table below shows which fields are available on the Call Cost by Number Type template.

Call Cost by User

Mon, 01 Jan 0001 00:00:00 +0000

Call Cost by User #

The table below shows which fields are available on the Call Cost by User template.

Call List (Abandoned Calls)

Mon, 01 Jan 0001 00:00:00 +0000

Call List (Abandoned Calls) #

The table below shows which fields are available on the Call List (Abandoned Calls) template.

Call List (Internal)

Mon, 01 Jan 0001 00:00:00 +0000

Call List (Internal) #

The table below shows which fields are available on the Call List (Internal) template.

Call List (Non-Segmented)

Mon, 01 Jan 0001 00:00:00 +0000

Call List (Non-Segmented) #

The table below shows which fields are available on the Call List (Non-Segmented) template.

Call List (Queue Calls)

Mon, 01 Jan 0001 00:00:00 +0000

Call List (Queue Calls) #

The table below shows which fields are available on the Call List (Queue Calls) template.

Call List (Rated Calls Non-Segmented)

Mon, 01 Jan 0001 00:00:00 +0000

Call List (Rated Calls Non-Segmented) #

The table below shows which fields are available on the Call List (Rated Calls Non-Segmented) template.

Call List (Rated Calls Segmented)

Mon, 01 Jan 0001 00:00:00 +0000

Call List (Rated Calls Segmented) #

The table below shows which fields are available on the Call List (Rated Calls Segmented) template.

Call List (Recorded Calls)

Mon, 01 Jan 0001 00:00:00 +0000

Call List (Recorded Calls) #

The table below shows which fields are available on the Call List (Recorded Calls) template.

Call List (Segmented)

Mon, 01 Jan 0001 00:00:00 +0000

Call List (Segmented) #

The table below shows which fields are available on the Call List (Segmented) template.

Call List (Trunk-Trunk)

Mon, 01 Jan 0001 00:00:00 +0000

Call List (Trunk-Trunk) #

The table below shows which fields are available on the Call List (Trunk-Trunk) template.

Call List (Unreturned Abandoned Calls - no filter)

Mon, 01 Jan 0001 00:00:00 +0000

Call List (Unreturned Abandoned Calls - no filter) #

The table below shows which fields are available on the Call List (Unreturned Abandoned Calls - no filter) template.

Call List (Unreturned Abandoned Calls)

Mon, 01 Jan 0001 00:00:00 +0000

Call List (Unreturned Abandoned Calls) #

The table below shows which fields are available on the Call List (Unreturned Abandoned Calls) template.

Call List (User Recorded Calls)

Mon, 01 Jan 0001 00:00:00 +0000

Call List (User Recorded Calls) #

The table below shows which fields are available on the Call List (User Recorded Calls) template.

Call List (User)

Mon, 01 Jan 0001 00:00:00 +0000

Call List (User) #

The table below shows which fields are available on the Call List (User) template.

Call Tag Summary

Mon, 01 Jan 0001 00:00:00 +0000

Call Tag Summary #

The table below shows which fields are available on the Call Tag Summary template.

Calls by Account

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Account #

The table below shows which fields are available on the Calls by Account template.

Calls by Area Code

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Area Code #

The table below shows which fields are available on the Calls by Area Code template.

Calls by Billing Code

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Billing Code #

The table below shows which fields are available on the Calls by Billing Code template.

Calls by Business Area

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Business Area #

The table below shows which fields are available on the Calls by Business Area template.

Calls by Country

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Country #

The table below shows which fields are available on the Calls by Country template.

Calls by Day

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Day #

The table below shows which fields are available on the Calls by Day template.

Calls by Day & Time

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Day & Time #

The table below shows which fields are available on the Calls by Day & Time template.

Calls by Day of Week

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Day of Week #

The table below shows which fields are available on the Calls by Day of Week template.

Calls by Day of Week & Time

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Day of Week & Time #

The table below shows which fields are available on the Calls by Day of Week & Time template.

Calls by Device

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Device #

The table below shows which fields are available on the Calls by Device template.

Calls by DID

Mon, 01 Jan 0001 00:00:00 +0000

Calls by DID #

The table below shows which fields are available on the Calls by DID template.

Calls by Duration

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Duration #

The table below shows which fields are available on the Calls by Duration template.

Calls by Hold Time

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Hold Time #

The table below shows which fields are available on the Calls by Hold Time template.

Calls by Location

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Location #

The table below shows which fields are available on the Calls by Location template.

Calls by Month

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Month #

The table below shows which fields are available on the Calls by Month template.

Calls by Number

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Number #

The table below shows which fields are available on the Calls by Number template.

Calls by Number Type

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Number Type #

The table below shows which fields are available on the Calls by Number Type template.

Calls by Parking Slot

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Parking Slot #

The table below shows which fields are available on the Calls by Parking Slot template.

Calls by Primary Topic

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Primary Topic #

The table below shows which fields are available on the Calls by Primary Topic template.

Calls by Queue Name

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Queue Name #

The table below shows which fields are available on the Calls by Queue Name template.

Calls by Queue Number

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Queue Number #

The table below shows which fields are available on the Calls by Queue Number template.

Calls by Ring Time

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Ring Time #

The table below shows which fields are available on the Calls by Ring Time template.

Calls by Score Metric

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Score Metric #

The table below shows which fields are available on the Calls by Score Metric template.

Calls by Sentiment (Customer)

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Sentiment (Customer) #

The table below shows which fields are available on the Calls by Sentiment (Customer) template.

Calls by Sentiment (User)

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Sentiment (User) #

The table below shows which fields are available on the Calls by Sentiment (User) template.

Calls by Service Number

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Service Number #

The table below shows which fields are available on the Calls by Service Number template.

Calls by Silence Time

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Silence Time #

The table below shows which fields are available on the Calls by Silence Time template.

Calls by State/Province

Mon, 01 Jan 0001 00:00:00 +0000

Calls by State/Province #

The table below shows which fields are available on the Calls by State/Province template.

Calls by Talk Time

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Talk Time #

The table below shows which fields are available on the Calls by Talk Time template.

Calls by Time

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Time #

The table below shows which fields are available on the Calls by Time template.

Calls by Topic Cluster

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Topic Cluster #

The table below shows which fields are available on the Calls by Topic Cluster template.

Calls by User

Mon, 01 Jan 0001 00:00:00 +0000

Calls by User #

The table below shows which fields are available on the Calls by User template.

Calls by User Group

Mon, 01 Jan 0001 00:00:00 +0000

Calls by User Group #

The table below shows which fields are available on the Calls by User Group template.

Calls by Voicemail Box

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Voicemail Box #

The table below shows which fields are available on the Calls by Voicemail Box template.

Calls by Week

Mon, 01 Jan 0001 00:00:00 +0000

Calls by Week #

The table below shows which fields are available on the Calls by Week template.

Calls Completed by Agent

Mon, 01 Jan 0001 00:00:00 +0000

Calls Completed by Agent #

The table below shows which fields are available on the Calls Completed by Agent template.

Calls Completed by User

Mon, 01 Jan 0001 00:00:00 +0000

Calls Completed by User #

The table below shows which fields are available on the Calls Completed by User template.

Incoming Calls by Route Path Name

Mon, 01 Jan 0001 00:00:00 +0000

Incoming Calls by Route Path Name #

The table below shows which fields are available on the Incoming Calls by Route Path Name template.

Incoming Calls by Route Path Number

Mon, 01 Jan 0001 00:00:00 +0000

Incoming Calls by Route Path Number #

The table below shows which fields are available on the Incoming Calls by Route Path Number template.

Outgoing Calls by Caller Id Name

Mon, 01 Jan 0001 00:00:00 +0000

Outgoing Calls by Caller Id Name #

The table below shows which fields are available on the Outgoing Calls by Caller Id Name template.

Outgoing Calls By Caller Id Number

Mon, 01 Jan 0001 00:00:00 +0000

Outgoing Calls By Caller Id Number #

The table below shows which fields are available on the Outgoing Calls By Caller Id Number template.

Queue Calls by Day

Mon, 01 Jan 0001 00:00:00 +0000

Queue Calls by Day #

The table below shows which fields are available on the Queue Calls by Day template.

Queue Calls by Day & Time

Mon, 01 Jan 0001 00:00:00 +0000

Queue Calls by Day & Time #

The table below shows which fields are available on the Queue Calls by Day & Time template.

Queue Calls by Time

Mon, 01 Jan 0001 00:00:00 +0000

Queue Calls by Time #

The table below shows which fields are available on the Queue Calls by Time template.

Queue Performance By Name

Mon, 01 Jan 0001 00:00:00 +0000

Queue Performance By Name #

The table below shows which fields are available on the Queue Performance By Name template.

Queue Performance By Number

Mon, 01 Jan 0001 00:00:00 +0000

Queue Performance By Number #

The table below shows which fields are available on the Queue Performance By Number template.

Service Level by Account

Mon, 01 Jan 0001 00:00:00 +0000

Service Level by Account #

The table below shows which fields are available on the Service Level by Account template.

Service Level by Day

Mon, 01 Jan 0001 00:00:00 +0000

Service Level by Day #

The table below shows which fields are available on the Service Level by Day template.

Service Level by Day & Time

Mon, 01 Jan 0001 00:00:00 +0000

Service Level by Day & Time #

The table below shows which fields are available on the Service Level by Day & Time template.

Service Level by Time

Mon, 01 Jan 0001 00:00:00 +0000

Service Level by Time #

The table below shows which fields are available on the Service Level by Time template.

Teams Call List

Mon, 01 Jan 0001 00:00:00 +0000

Teams Call List #

The table below shows which fields are available on the Teams Call List template.

Teams Call List (User)

Mon, 01 Jan 0001 00:00:00 +0000

Teams Call List (User) #

The table below shows which fields are available on the Teams Call List (User) template.

Teams Calls by External Tenant

Mon, 01 Jan 0001 00:00:00 +0000

Teams Calls by External Tenant #

The table below shows which fields are available on the Teams Calls by External Tenant template.

Teams Calls by Meeting

Mon, 01 Jan 0001 00:00:00 +0000

Teams Calls by Meeting #

The table below shows which fields are available on the Teams Calls by Meeting template.

Teams Calls by User

Mon, 01 Jan 0001 00:00:00 +0000

Teams Calls by User #

The table below shows which fields are available on the Teams Calls by User template.

Top Dialed Numbers

Mon, 01 Jan 0001 00:00:00 +0000

Top Dialed Numbers #

The table below shows which fields are available on the Top Dialed Numbers template.

Top Received Numbers

Mon, 01 Jan 0001 00:00:00 +0000

Top Received Numbers #

The table below shows which fields are available on the Top Received Numbers template.

Trunk Usage

Mon, 01 Jan 0001 00:00:00 +0000

Trunk Usage #

The table below shows which fields are available on the Trunk Usage template.

أنواع البلاط

Mon, 01 Jan 0001 00:00:00 +0000

أنواع البلاط #

يوضح الجدول التالي أنواع البلاطات المتوفرة، ونوع البيانات التي يمكن عرضها، والترخيص الذي تدعم عليه.

نوع البلاط	البيانات	الحدود	الترشيح	لوحة المعلومات	ألواح الجدار	الرخصة
إحصائية فردية	- مجمع (الإجماليات/المتوسطات/النسب المئوية) - القيم الصغرى والحد الأدنى/الأقصى - النص اليدوي	لا يوجد	✔¹	✔	✔	- Insights - Analytics - Live Analytics - مركز الاتصال
المقياس الدائري	- مجمعة (الإجماليات/المتوسطات/النسب المئوية) - القيم الدنيا/القصوى	لا يوجد	✔¹	✔	✔	- Insights - Analytics - Live Analytics - مركز الاتصال
الدورة	- مجمع (الإجماليات/المتوسطات/النسب المئوية) - القيم الصغرى والحد الأدنى/الأقصى - النص اليدوي	2 الإحصائيات	✔¹	✔	✔	- Insights - Analytics - Live Analytics - مركز الاتصال
الإحصائيات متعددة	- مجمع (الإجماليات/المتوسطات/النسب المئوية) - القيم الصغرى والحد الأدنى/الأقصى - النص اليدوي	لا يوجد	✔¹	✔	✘	- Insights - Analytics - Live Analytics - مركز الاتصال
الإحصائيات حسب جدول الزمن	- حقول بيانات المكالمات المحدودة	لا يوجد	✔¹	✔	✘	- Insights - Analytics - Live Analytics - مركز الاتصال
شبكة الاتصال غير المسترجعة	- المكالمات المهجورة غير الرد عليها مع معلومات محددة عن المكالمة.	1 / منظر	✔¹	✔	✘	- Insights - Analytics - Live Analytics - مركز الاتصال
شبكة المستخدم	- ملخص بيانات المكالمات وحالة المكالمات² حسب المستخدم	1 / منظر	المستخدمون / مجموعات المستخدمين فقط	✔	✘	- Analytics - Live Analytics - مركز الاتصال
شبكة العميل	- ملخص بيانات المكالمات والحالة حسب الوكيل	1 / منظر	المستخدمون / مجموعات المستخدمين فقط	✔	✘	- مركز الاتصال فقط
شبكة الطوابير	- بيانات ملخصة للمكالمات والحالة² حسب قائمة الانتظار	1 / منظر	الطوابير فقط	✔	✘	- Analytics³ - مباشر Analytics³ - مركز الاتصال
صورة	- تنسيق صورة مدعوم من المتصفح	لا يوجد	لا يوجد	✔	✔	- Insights - Analytics - Live Analytics - مركز الاتصال
الشريط	- مجمع (الإجماليات/المتوسطات/النسب المئوية) - القيم الصغرى والحد الأدنى/الأقصى - النص اليدوي	1 / منظر	✔¹	✘	✔	- Insights - Analytics - Live Analytics - مركز الاتصال
الفيديو	- MP4 فيديو	1 / منظر	لا يوجد	✘	✔	- Insights - Analytics - Live Analytics - مركز الاتصال

إحصائية فردية #

يمكن إضافة واحد أو أكثر من هذه البلاطات إلى العرض. يمكن لكل بلاطة عرض حقل إحصائي واحد في كل مرة، ويمكن تخصيص لون الخلفية/النص حسب الحاجة.

احصل على CRM العنصر

Mon, 01 Jan 0001 00:00:00 +0000

احصل على CRM العنصر #

تحصل على أي عناصر في الدليل تطابق المرشح المرفق.

مثال #

هذا الطلب سيستقبل عناصر محددة من الدليل باستخدام معرف crmId.

طلب #

 
احصل على <https://api.na.myreports.cloud/api/v1.0/contactdirectories/00000000-0000-0000-0000-000000000000/crmitems/00000000-0000-0000-0000-000000000001> HTTP/1.1
التفويض: حامل {TOKEN}

الرد #

 
HTTP/1.1 200 OK
نوع المحتوى: application/json; charset=utf-8
مدة المحتوى: xx
{ 
    "page_size": 1, 
	"data": [{ 
            "المعرف": "00000000-0000-0000-0000-00000-000000000123", 
            "الحقول": { 
                "العنوان": "السيد", 
                "الاسم الكامل": "CRM2", 
                "اسم الشركة": "الشركة", 
                "مسمى الوظيفة": "مسمى الوظيفة", 
                "phone1": "+44XXXXXXXXXXXXX", 
                "البريد الإلكتروني": "عنوان البريد الإلكتروني", 
                "الحقل1": "الحقل1", 
                "الحقل2": "الحقل2", 
                "crmId": "00000000-00000-0000-0000-000000000001" 
            }
        }
    ][{
            "id": "00000000-0000-0000-0000-000000000123",
            "fields": {
                "title": "Mr",
                "fullName": "CRM2",
                "companyName": "Company",
                "jobTitle": "Job Title",
                "phone1": "+44XXXXXXXXXX",
                "email": "Email Address",
                "field1": "field1",
                "field2": "field2",
                "crmId": "00000000-0000-0000-0000-000000000001"
            }
        }
    ]، 
	"المكانة": "نجاح", 
	"الطابع الزمني": "2019-01-01T10:00:00.2890319Z" 
}

الأخطاء #

غير مصرح به #

عندما لا يتم توفير الرمز أو غير صالح أو منتهية الصلاحية

 
HTTP/1.1 401 غير مصرح به

احصل على الحالة

Mon, 01 Jan 0001 00:00:00 +0000

احصل على الحالة #

يقبل هذا الطلب تقريرا 'requestId' ويعيد حالة الطلب.

مثال - طلب قيد التنفيذ #

هذا الطلب يعيد حالة طلب التقرير الذي لا يزال قيد التشغيل.

طلب #

 
احصل على <https://api.na.myreports.cloud/api/v1.0/workspaces/00000000-0000-0000-0000-000000000001/reports/00000000-0000-0000-0000-000000000001/results/00000000-0000-0000-0000-000000000005> HTTP/1.1
التفويض: حامل {TOKEN}

الرد #

 
HTTP/1.1 200 OK
نوع المحتوى: application/json; charset=utf-8
مدة المحتوى: xx
{ 
    "data": { 
        "تاريخ الإنشاء": "2025-09-22T15:27:40.1946146Z", 
        "tenantId": "f8322e65-ddac-4f5c-1f6c-08db2fa7b464", 
        "requestId": "65224fa5-f4c6-4796-b3c8-c4f67d504971", 
        "reportId": "2aafb829-91aa-4d17-a5d3-bb6fde34ca10", 
        "الحالة": "مكتمل"، 
        "stateMessage": "اكتملت معالجة التقرير"، 
        "reportTemplateName": "CallListByUserSegmented" 
    }, 
	"المكانة": "نجاح", 
	"الطابع الزمني": "2019-05-01T10:00:00.2890319Z" 
}

الأخطاء #

غير مصرح به #

عندما لا يتم توفير الرمز أو غير صالح أو منتهية الصلاحية

 
HTTP/1.1 401 غير مصرح به

احصل على العناصر

Mon, 01 Jan 0001 00:00:00 +0000

احصل على العناصر #

تحصل على أي عناصر في الدليل تطابق المرشح المرفق.

مثال #

سيقوم هذا الطلب بالاستعلام عن جميع العناصر التي تحتوي على حقل هاتف يحتوي على +44XXXXXXXXXXXX

احصل على العنصر

Mon, 01 Jan 0001 00:00:00 +0000

احصل على العنصر #

يحصل على عنصر دليل محدد.

مثال #

هذا الطلب سيحصل على عنصر محدد من دليل أو معرفه.

طلب #

 
احصل على <https://api.na.myreports.cloud/api/v1.0/contactdirectories/00000000-0000-0000-0000-000000000000/items/00000000-0000-0000-0000-000000000123> HTTP/1.1
التفويض: حامل {TOKEN}

الرد #

 
HTTP/1.1 200 OK 
نوع المحتوى: application/json; charset=utf-8
مدة المحتوى: xx
{ 
	"page_size": 1, 
	"data": [{ 
            "المعرف": "00000000-0000-0000-0000-00000-000000000123", 
            "الحقول": { 
                "العنوان": "السيد", 
                "الاسم الكامل": "CRM2", 
                "اسم الشركة": "الشركة", 
                "مسمى الوظيفة": "مسمى الوظيفة", 
                "phone1": "+44XXXXXXXXXXXXX", 
                "البريد الإلكتروني": "عنوان البريد الإلكتروني", 
                "الحقل1": "الحقل1", 
                "الحقل2": "الحقل2", 
                "crmId": "00000000-00000-0000-0000-000000000001" 
            }
        }
    ][{
            "id": "00000000-0000-0000-0000-000000000123",
            "fields": {
                "title": "Mr",
                "fullName": "CRM2",
                "companyName": "Company",
                "jobTitle": "Job Title",
                "phone1": "+44XXXXXXXXXX",
                "email": "Email Address",
                "field1": "field1",
                "field2": "field2",
                "crmId": "00000000-0000-0000-0000-000000000001"
            }
        }
    ]، 
	"المكانة": "نجاح", 
	"الطابع الزمني": "2019-01-01T10:00:00.2890319Z" 
}

الأخطاء #

غير مصرح به #

عندما لا يتم توفير الرمز أو غير صالح أو منتهية الصلاحية

 
HTTP/1.1 401 غير مصرح به

البيانات الملخصة والمجمعة

Mon, 01 Jan 0001 00:00:00 +0000

البيانات الملخصة والمجمعة #

يستعرض هذا القسم كيفية تجميع/تلخيص بيانات المكالمات عند عرض التقارير بناء على البيانات المجزأة أو غير المجزأة.

التجميع

يتم دمج البيانات من عدة مقاطع مكالمة في جلسة استدعاء واحدة لعرض المكالمة ككل بدلا من مقاطع فردية. يتم ذلك في قوائم المكالمات غير المقسمة ويسمح للمستخدم برؤية المكالمة ككل بدلا من الأجزاء المتعددة التي قد تكون متورطة.

على سبيل المثال، يعرض تقرير قائمة المكالمات (غير المقسمة) مكالمة واحدة لكل مكالمة خارجية بغض النظر عن عدد التحويلات أو سيناريوهات المكالمات الأخرى.

التسجيل

Mon, 01 Jan 0001 00:00:00 +0000

التسجيل #

يستخدم التسجيل بطاقات التقييم المحددة لديك لتقييم كل مكالمة تلقائيا وفقا لمعايير الجودة الخاصة بك. بدلا من الاعتماد على تدقيقات عشوائية لعينة صغيرة من المكالمات، يمنحك التقييم مقياسا موضوعيا ومتسقا لجودة المكالمات عبر 100٪ من تفاعلاتك — مما يوفر صورة كاملة للأداء، واحتياجات التدريب، والاتجاهات.

فوائد التسجيل #

قياس الجودة الموضوعي — بطاقات النتائج تنقل تقييم الجودة من الانطباع الذاتي إلى معايير قابلة للقياس، مما يضمن الاتساق والعدالة عبر فريقك. يتم تقييم كل مكالمة باستخدام نفس القواعد.

العملاء في الوقت الحقيقي

Mon, 01 Jan 0001 00:00:00 +0000

العملاء في الوقت الحقيقي #

يوفر قسم العملاء في الوقت الحقيقي في الحل للمسؤولين طريقة لإدارة أي اتصالات عميل في الوقت الحقيقي تم تكوينها من قبل مستخدمي النظام. تشمل هذه العملاء:

Amazon FireTV لوحة جدارية

تعرض منطقة العملاء المبلغ قائمة باتصالات العملاء مع معلومات عن الحالة الحالية ومن قام بتكوين الاتصال.

ربط عميل الإبلاغ #

حاليا هناك نوع واحد فقط من العملاء متاحين للاتصال ببوابة المستخدم - Wallboard ل Amazon FireTV.

القضايا المعروفة

Mon, 01 Jan 0001 00:00:00 +0000

القضايا المعروفة #

~.Dimensions.~ #

فيما يلي قضايا معروفة مع منصة ~.Dimensions.~.

المنطقة	العنوان	الوصف	رقم التتبع
~.UcClient.~ الويب	Firefox اختيار المتحدث على ~.UcClient.~	مشكلة معروفة مع Firefox مما يؤدي إلى عدم إدراج أجهزة الصوت كمتاحة.	25213

المنصة الخاصة #

3CX #

فيما يلي مشاكل معروفة مع ~.Dimensions.~ التكامل مع منصة 3CX.

العنوان	الوصف	رقم التتبع
استعادة DB	استعادة قاعدة بيانات 3CX يغير معرفات قاعدة البيانات لجميع الكائنات ~.Dimensions.~ تم استيرادها من 3CX. سيؤدي ذلك إلى حذف جميع المستخدمين/المجموعات/الأجهزة ضمن ~.Dimensions.~ وإعادة إنشائها.	34160

~.pbx.kazoo.name.~ #

فيما يلي مشاكل معروفة في ~.Dimensions.~ التكامل مع منصة ~.pbx.kazoo.name.~.

الكلمات المفتاحية

Mon, 01 Jan 0001 00:00:00 +0000

الكلمات المفتاحية #

توفر ميزة Keywords طريقة للبحث عن كلمات أو عبارات محددة داخل المحادثات المنسوخة. يمكن أن يكون هذا مفيدا ل:

التحقق من أن المستخدمين يردون على المكالمات بالترحيب الصحيح
التأكد من جمع معلومات محددة أثناء المكالمة (مثل اسم العميل، سبب المكالمة)
مراقبة عبارات محددة قد تشير إلى تجربة عميل إيجابية أو سلبية (مثل 'شكرا'، 'إلغاء اشتراكي')
تحديد المكالمات التي قد تتطلب متابعة (مثل 'تحدث إلى مدير'، 'إلغاء اشتراكي')
والعديد من حالات الاستخدام الأخرى

تسمح لك كل قاعدة من قواعد الكلمات المفتاحية بالبحث عن كلمة أو أكثر أو عبارات داخل كل أو جزء محدد من المحادثة. عندما يتم العثور على تطابق، يتم وسم المكالمة بالكلمة المفتاحية، والتي تعرض بعد ذلك على 'Conversations' وتكون قابلة للبحث أيضا.

الكلمات المفتاحية

Mon, 01 Jan 0001 00:00:00 +0000

الكلمات المفتاحية #

بينما يتم التحكم بالكامل في تحليل الموضوع والعواطف بواسطة الذكاء الاصطناعي، تمنحك الكلمات المفتاحية تحكما مباشرا فيما تريد مراقبته. قاعدة الكلمات المفتاحية تحدد كلمة أو أكثر أو عبارات محددة ~.Dimensions.~ يجب أن تبحث عنها في المكالمات المنقولة. عند العثور على تطابق، يتم وسم المكالمة ويتم تمييز النص المطابق في عرض المحادثة.

الكلمات المفتاحية تجسر الفجوة بين اكتشاف الذكاء الاصطناعي المفتوح والمراقبة المستهدفة المدفوعة بالسياسات. تكون مفيدة بشكل خاص عندما تحتاج لمعرفة ما إذا كان شيء محدد قد قيل — أم لم يقال — في مكالمة.

الكلمات المفتاحية والمواضيع

Mon, 01 Jan 0001 00:00:00 +0000

الكلمات المفتاحية والمواضيع #

إذا تم تفعيل وتكوين ميزات الذكاء الحواري، يمكنك عرض الكلمات المفتاحية والمواضيع وبيانات المشاعر لكل مكالمة في قسم 'Conversations' في البوابة. تعرض هذه البيانات في اللوحة اليمنى من عرض المحادثة:

المواضيع #

أثناء تحليل المحادثة، سيحاول النظام تحديد الموضوع الأساسي للمحادثة في عبارة من كلمة إلى كلمتين. تم تصميم هذا لإعطاء نظرة سريعة على الموضوع الرئيسي للمحادثة، مما يتيح لك فهم سريع لموضوع المكالمة دون الحاجة للاستماع إلى التسجيل أو قراءة النص.

المكالمات المتكررة

Mon, 01 Jan 0001 00:00:00 +0000

المكالمات المتكررة #

عرض المكالمات المتكررة يحدد العملاء الذين يتواصلون معك عدة مرات خلال فترة قصيرة — وهو نمط يشير غالبا إلى وجود مشكلة لم تحل. عندما يتصل العميل مرة أخرى، فهذا يعني أن محاولتك الأولى لمساعدته لم تنجح، مما يمثل مخاطرة رضا العملاء وفرصة للتحسن.

لماذا تتبع المكالمات المتكررة؟ #

قياس حل الاتصال الأول — المكالمات المتكررة هي عكس حل الاتصال الأول (FCR). حجم المكالمات المتكررة العالي يشير إلى أن فريقك لا يحل المشاكل في المرة الأولى، مما يجبر العملاء على الاتصال مرة أخرى ويسبب إحباطهم في العملية. يساعدك تتبع المكالمات المتكررة في تحديد مكان انهيار الحل.

تكوين المتصفح

Mon, 01 Jan 0001 00:00:00 +0000

تكوين المتصفح #

عند استخدام لوحات التحكم أو لوحات الجدار داخل بوابة المستخدم، قد تتطلب بعض المتصفحات تغييرات في الإعدادات لضمان عدم وضع علامات التبويب التي تفتح عليها في وضع السكون عند عدم النشاط أو التقليل من الصورة.

ابحث في جوجل Chrome #

تحت قسم 'الإعدادات/الأداء'، تأكد من أن ~.Dimensions.~ يضاف رابط URL إلى قائمة 'دائما حافظ على هذه المواقع نشطة'.

Microsoft Edge #

تحت قسم 'الإعدادات/النظام والأداء'، تأكد من أن ~.Dimensions.~ يضاف رابط URL إلى قائمة 'لا تضع هذه المواقع في وضع السكون'.

جهات الاتصال التوجيهية

Mon, 01 Jan 0001 00:00:00 +0000

جهات الاتصال التوجيهية #

~.Dimensions.~ يوفر بحث عبر الويب هوك في دليل جهات الاتصال يمكن استخدامه كجزء من استراتيجية التوجيه لمنصة الاتصال لتجاوز التوجيه العادي وإرسال مكالمة إلى وجهة محددة لجهة اتصال.

URL المعلمات #

المعايير	الوصف	~.pbx.kazoo.name.~	3CX
TenantID	المعرف الفريد لمثيل العميل الخاص بك. في البوابة، انقر على أيقونة المستخدم واختر 'Diagnostic Info' لعرض معرف المستأجر الخاص بك.	✔	✔
directoryId	المعرف الفريد للدليل للبحث فيه. في منطقة الإعدادات، قم بتعديل الدليل الذي ترغب في البحث فيه، ويمكن نسخ معرف الدليل من URL في المتصفح.	✔	✔
اسم الحقل	اسم الحقل الذي يملأ بوجهة التوجيه للاستدعاء. راجع الجدول أدناه للقيم الممكنة.	✔	✔
CLI	رقم هاتف المكالمة الواردة. سيتم البحث في جميع حقول أرقام الهاتف في الدليل (phone1، phone2، phone3 & phone4)	لا يوجد	✔

URLs استبدل webhook URL بالهوك الصحيح لمنطقتك.

عرض جلسة الاستدعاء

Mon, 01 Jan 0001 00:00:00 +0000

عرض جلسة الاستدعاء #

عند عرض أي من تقارير قوائم المكالمات، يمكن الوصول إلى عرض جلسة اتصال إضافي يوفر تفاصيل واضحة عن كل مكالمة هاتفية.

يمكن أن تتضمن المكالمة الهاتفية (الجلسة) عدة مقاطع قد تشمل بدورها عدة مستخدمين/أجهزة على النظام (اتصالات).

الوصول إلى عرض الجلسة #

يمكن الوصول إلى عرض المقطع في المكالمة بالنقر على الرابط في العمود الأول من المكالمة داخل التقرير:

عملية المصادقة

Mon, 01 Jan 0001 00:00:00 +0000

عملية المصادقة #

يتم تأمين الطلبات إلى API عبر رمز وصول JWT. يجب توليد هذا الرمز باستخدام تدفق منح رمز التفويض OAuth v2.

الصورة أدناه تقدم ملخصا للعملية المتضمنة في توليد الرموز المطلوبة والحفاظ عليها على قيد الحياة:

يرجى الرجوع إلى الروابط أدناه للحصول على معلومات تقنية مفصلة وأمثلة على كود المنح في قانون التفويض:

للتقدم في الخطوات التالية، ستحتاج إلى:

ملفات تعريف العملاء

Mon, 01 Jan 0001 00:00:00 +0000

ملفات تعريف العملاء #

تستخدم ملفات تعريف العملاء للتحكم في ميزات محددة ل ~.UcClient.~ العملاء، مما يسمح بتقييدها من مستخدمين معينين أو تخصيصها.

ملف العميل الافتراضي #

يتم تكوين كل حساب بملف تعريف العميل الافتراضي System والذي يتم تعيينه لجميع المستخدمين بشكل افتراضي. لا يمكن إزالة هذا الملف الشخصي أو تخصيصه، فهو يكشف جميع ميزات ~.UcClient.~ العملاء.

سيتم تعيين هذا الملف لجميع المستخدمين الجدد الذين أضيفوا إلى النظام بدون ملف تعريف صريح للعميل.

وسم المكالمات باستخدام تدفق المكالمات

Mon, 01 Jan 0001 00:00:00 +0000

وسم المكالمات باستخدام تدفق المكالمات #

يمكن وسم المكالمات مباشرة من 3CX Call Flows، مما يسمح بوضع علامات على المكالمات بفئات (مبيعات، دعم...) أو علامات (VIP...) أثناء التوجيه عبر منصة الاتصالات. على 3CX، يمكنك أيضا طلب معلومات من المتصلين الجدد (أرقام التذاكر، مراجع الحالات..) وإضافة هذه المعلومات إلى بيانات المكالمة للرجوع إليها مستقبلا.

لوضع علامة على مكالمة من تدفق النداء:

حمل مكون dimensions Call Tag.
استورد المكون إلى مشروع تدفق المكالمة الخاص بك:

ويبهوكس

Mon, 01 Jan 0001 00:00:00 +0000

ويبهوكس #

توفر webhooks بعد المكالمة معلومات عن كل مكالمة تم إكمالها على النظام. يمكن استخدام هذه المعلومات لتحديث الأنظمة الخارجية أو بدء أتمتة تدفق العمل، باستخدام منتجات مثل Azure Logic Apps أو Zapier.

أمثلة على حالات الاستخدام:

أضف حدث سجل مكالمات مقابل سجل CRM
أضف تفاصيل تشغيل تسجيل المكالمات إلى سجل CRM
سجل القرارات الناجحة في CRM
تتبع شكاوى العملاء في نظام خارجي

تكوين Webhook #

الحدث #

اختر واحدا أو أكثر من الأحداث التالية التي ستفعل webhook:

النقر على التقارير

Mon, 01 Jan 0001 00:00:00 +0000

النقر على التقارير #

عند عرض إحصائيات لوحة التحكم، قد يكون من المفيد رؤية البيانات المصدرية التي تم حساب الإحصائية منها. على سبيل المثال، معرفة المكالمات التي فقدت أو النظر في سبب انخفاض مستوى الخدمة.

هنا يأتي دور 'Click-Through'. أي بلاطة يتم بناؤها باستخدام بيانات المكالمات المكتملة تدعم النقر مباشرة من البلاطة إلى تقرير يعرض البيانات المستخدمة للبلاطة. هذا المفهوم سهل الاستخدام ويقلل من الوقت المطلوب من المستخدمين للتحقيق في مشكلات الأداء وتجربة العملاء.

Dashboard/Wallboard Fields

Mon, 01 Jan 0001 00:00:00 +0000

Dashboard/Wallboard Fields #

The table below shows which fields are available in each of the dashboard/wallboard tiles.

Agent Status #

While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Agent/User/Queue Status' stats are also restricted by customer license level and user roles.

Field Name (Internal)	Platforms	Tiles	Grids	Charts
Singe / Multi / Dual Stat Cycling / Ticker	Circular Gauge	Unreturned Call	User	Agent	Queue	Over Time
Agents in Away state (activeTotAwayCount)	All	✔	✔				✔
Agents Busy on ACD calls (activeTotBusyAcdCount)	All	✔	✔				✔
Agents Busy on Non ACD calls (activeTotBusyNonAcdCount)	All	✔	✔				✔
Agents Logged on (activeTotLogOnCount)	All	✔	✔				✔
Agents in Ready state (activeTotRdyCount)	All	✔	✔				✔
Agents in Wrap state (activeTotWrapCount)	All	✔	✔				✔
Queues (agtGrps)	All					✔
Time On Duty (agtTimeDuty)	All					✔
Time In Status (agtTimeStatus)	All					✔
Queue Names Logged In (agtGrpInName)	All					✔
Queue Numbers Logged In (agtGrpInNumber)	All					✔
Queue Names Member Of (agtGrpMemName)	All					✔
Queue Numbers Member Of (agtGrpMemNumber)	All					✔

Active Calls #

While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Active Call' stats are also restricted by customer license level and user roles.

إنشاء CRM item

Mon, 01 Jan 0001 00:00:00 +0000

إنشاء CRM item #

ينشئ عنصر دليل جديد في الدليل المرفق.

مثال #

هذا الطلب سينشئ عنصرا جديدا في الدليل.

طلب #

 
منشور <https://api.na.myreports.cloud/api/v1.0/contactdirectories/00000000-0000-0000-0000-000000000000/crmitems> HTTP/1.1
نوع المحتوى: application/json
القبول-الرسوم: صحيح
التفويض: حامل {TOKEN}
الاتصال: البقاء على قيد الحياة
{ 
    "الحقول": { 
        "العنوان": "السيد", 
        "الاسم الكامل": "CRM3a", 
        "اسم الشركة": "الشركة", 
        "مسمى الوظيفة": "مسمى الوظيفة", 
        "phone1": "+44XXXXXXXXXXXXX", 
        "البريد الإلكتروني": "عنوان البريد الإلكتروني", 
        "الحقل1": "الحقل1", 
        "الحقل2": "الحقل2", 
        "crmId": "00000000-00000-0000-0000-000000000001" 
    }
}

الرد #

 
تم إنشاء HTTP/1.1 201
نوع المحتوى: application/json; charset=utf-8
مدة المحتوى: xx
الموقع: <https://api.na.myreports.cloud/api/v1.0/contactdirectories/00000000-0000-0000-0000-000000000000/crmitems> 
{ 
	 "data": { 
        "المعرف": "00000000-0000-0000-0000-00000-000000000123", 
        "الحقول": { 
            "العنوان": "السيد", 
            "الاسم الكامل": "CRM3a", 
            "اسم الشركة": "الشركة", 
            "مسمى الوظيفة": "مسمى الوظيفة", 
            "phone1": "+44XXXXXXXXXXXXX", 
            "البريد الإلكتروني": "عنوان البريد الإلكتروني", 
            "الحقل1": "الحقل1", 
            "الحقل2": "الحقل2", 
            "crmId": "00000000-00000-0000-0000-000000000001" 
        }
    }, 
	"المكانة": "نجاح", 
	"الطابع الزمني": "2019-11-29T16:03:23.9251680Z" 
}

الأخطاء #

غير مصرح به #

عندما لا يتم توفير الرمز أو غير صالح أو منتهية الصلاحية

 
HTTP/1.1 401 غير مصرح به

إنشاء عنصر

Mon, 01 Jan 0001 00:00:00 +0000

إنشاء عنصر #

ينشئ عنصر دليل جديد في الدليل المرفق.

مثال #

هذا الطلب سينشئ عنصرا جديدا في الدليل.

طلب #

 
منشور <https://api.na.myreports.cloud/api/v1.0/contactdirectories/00000000-0000-0000-0000-000000000000/items> HTTP/1.1
نوع المحتوى: application/json
القبول-الرسوم: صحيح
التفويض: حامل {TOKEN}
الاتصال: البقاء على قيد الحياة
{ 
	"الحقول": { 
        "العنوان": "السيد", 
        "الاسم الكامل": "CRM3a", 
        "اسم الشركة": "الشركة", 
        "مسمى الوظيفة": "مسمى الوظيفة", 
        "phone1": "+44XXXXXXXXXXXXX", 
        "البريد الإلكتروني": "عنوان البريد الإلكتروني", 
        "الحقل1": "الحقل1", 
        "الحقل2": "الحقل2", 
        "crmId": "00000000-00000-0000-0000-000000000001" 
    }
}

الرد #

 
تم إنشاء HTTP/1.1 201
نوع المحتوى: application/json; charset=utf-8
مدة المحتوى: xx
الموقع: <https://api.na.myreports.cloud/api/v1.0/contactdirectories/00000000-0000-0000-0000-000000000000/items> 
{ 
	"data": { 
        "المعرف": "00000000-0000-0000-0000-00000-000000000123", 
        "الحقول": { 
            "العنوان": "السيد", 
            "الاسم الكامل": "CRM3a", 
            "اسم الشركة": "الشركة", 
            "مسمى الوظيفة": "مسمى الوظيفة", 
            "phone1": "+44XXXXXXXXXXXXX", 
            "البريد الإلكتروني": "عنوان البريد الإلكتروني", 
            "الحقل1": "الحقل1", 
            "الحقل2": "الحقل2", 
            "crmId": "00000000-00000-0000-0000-000000000001" 
        }
    }, 
	"المكانة": "نجاح", 
	"الطابع الزمني": "2019-11-29T16:03:23.9251680Z" 
}

الأخطاء #

غير مصرح به #

عندما لا يتم توفير الرمز أو غير صالح أو منتهية الصلاحية

 
HTTP/1.1 401 غير مصرح به

احصل على النتائج

Mon, 01 Jan 0001 00:00:00 +0000

احصل على النتائج #

يقبل هذا الطلب تقريرا 'requestId' ويعيد نتائج التقرير إذا اكتمل.

مثال #

هذا الطلب يعيد بيانات نتائج طلب التقرير المكتمل.

طلب #

 
احصل على <https://api.na.myreports.cloud/api/v1.0/workspaces/00000000-0000-0000-0000-000000000001/reports/00000000-0000-0000-0000-000000000001/results/00000000-0000-0000-0000-000000000005/data> HTTP/1.1
التفويض: حامل {TOKEN}

الرد #

 
HTTP/1.1 200 OK
نوع المحتوى: application/json; charset=utf-8
مدة المحتوى: xx
{ 
    "requestId": "00000000-0000-0000-0000-0000-00000000005", 
    "tenantId": "00000000-00000-0000-0000-00000-000000000000"، 
    "طلب": { 
        "requestId": "00000000-0000-0000-0000-0000-00000000005", 
        "تاريخ الإنشاء": "2025-09-22T15:27:40.1946146Z", 
        "tenantId": "00000000-00000-0000-0000-00000-000000000000"، 
        "reportId": "00000000-0000-0000-0000-00000-00000000001", 
        "reportTemplateName": "CallListByUserSegmented", 
        "filterConditions": \[ 
            { 
                "fieldName": "ابدأ", 
                "operator": ">=", 
                "القيم": ["2025-01-01T00:00:00.0000000+00:00"][
                    "2025-01-01T00:00:00.0000000+00:00"
                ] 
            }, 
            { 
                "fieldName": "نهاية", 
                "المشغل": "\<", 
                "القيم": ["2025-09-22T15:12:40.1423517+00:00"][
                    "2025-09-22T15:12:40.1423517+00:00"
                ] 
            }
        ], 
        "sortFields": [ 
            { 
                "fieldName": "ابدأ", 
                "الاتجاه": 1
            }
        ][
            {
                "fieldName": "start",
                "direction": 1
            }
        ]، 
        "displayFields": [ 
            { 
                "fieldName": "connId", 
                "إلزامي": غير صحيح
            }, 
            { 
                "fieldName": "ابدأ", 
                "إلزامي": غير صحيح
            }, 
            { 
                "fieldName": "userName", 
                "إلزامي": غير صحيح
            }, 
            { 
                "fieldName": "userNum", 
                "إلزامي": غير صحيح
            }, 
            { 
                "اسم الحقل": "cli", 
                "إلزامي": غير صحيح
            }, 
            { 
                "fieldName": "cliName", 
                "إلزامي": غير صحيح
            }, 
            { 
                "fieldName": "hgNum", 
                "إلزامي": غير صحيح
            }, 
            { 
                "fieldName": "callType", 
                "إلزامي": غير صحيح
            }, 
            { 
                "fieldName": "callDir", 
                "إلزامي": غير صحيح
            }, 
            { 
                "fieldName": "ans", 
                "إلزامي": غير صحيح
            }, 
            { 
                "fieldName": "ref", 
                "إلزامي": غير صحيح
            }, 
            { 
                "fieldName": "مفقود", 
                "إلزامي": غير صحيح
            }, 
            { 
                "fieldName": "ring", 
                "إلزامي": غير صحيح
            }, 
            { 
                "اسم الحقل": "المدة", 
                "إلزامي": غير صحيح
            }, 
            { 
                "fieldName": "calledUserNum", 
                "إلزامي": غير صحيح
            }, 
            { 
                "fieldName": "calledUserName", 
                "إلزامي": غير صحيح
            }, 
            { 
                "fieldName": "callUserName", 
                "إلزامي": غير صحيح
            }, 
            { 
                "fieldName": "callUserNum", 
                "إلزامي": غير صحيح
            }, 
            { 
                "fieldName": "hgName", 
                "إلزامي": غير صحيح
            }
        ][
            {
                "fieldName": "connId",
                "mandatory": false
            },
            {
                "fieldName": "start",
                "mandatory": false
            },
            {
                "fieldName": "userName",
                "mandatory": false
            },
            {
                "fieldName": "userNum",
                "mandatory": false
            },
            {
                "fieldName": "cli",
                "mandatory": false
            },
            {
                "fieldName": "cliName",
                "mandatory": false
            },
            {
                "fieldName": "hgNum",
                "mandatory": false
            },
            {
                "fieldName": "callType",
                "mandatory": false
            },
            {
                "fieldName": "callDir",
                "mandatory": false
            },
            {
                "fieldName": "ans",
                "mandatory": false
            },
            {
                "fieldName": "ref",
                "mandatory": false
            },
            {
                "fieldName": "lost",
                "mandatory": false
            },
            {
                "fieldName": "ring",
                "mandatory": false
            },
            {
                "fieldName": "duration",
                "mandatory": false
            },
            {
                "fieldName": "calledUserNum",
                "mandatory": false
            },
            {
                "fieldName": "calledUserName",
                "mandatory": false
            },
            {
                "fieldName": "callUserName",
                "mandatory": false
            },
            {
                "fieldName": "callUserNum",
                "mandatory": false
            },
            {
                "fieldName": "hgName",
                "mandatory": false
            }
        ]، 
        "childDisplayFields": \[], 
        "تجاهل DisplayFields": خطأ، 
        "البيانات الوصفية": { 
            "reportName": null, 
            "dateFilter": { 
                "presetName": "هذا العام", 
                "presetFilterObject": { 
                    "وحدات": 6, 
                    "الإزاحة": 0, 
                    "الطول": 1, 
                    "وضع التقريب": 1, 
                    "أيام الأسبوع": 127
                }, 
                "أيام الأسبوع": 127
            }, 
            "تاريخ المرجع": "2025-09-22T15:27:40.1423161+00:00", 
            "timeZoneReferenceDate": "2025-09-22T16:27:40", 
            "filterId": null, 
            "إضافي الفلاتر": \[], 
            "workspaceFilterId": null, 
            "timezoneDateFrom": "2025-01-01T00:00:00", 
            "timezoneDateTo": "2025-09-22T16:12:40", 
            "timeZoneDateCreated": "2025-09-22T15:27:40.1423517+00:00", 
            "اختصار منطقة الزمن": "BST" 
        }, 
        "المصدر": "api.onboarding", 
        "حجم الصفحة": -1، 
        "حجم الدفعة": -1، 
        "حد الصف": 1000000، 
        "مستوى الأولوية": 2، 
        "callRatePeriod": 120, 
        "تجاهل المكالمات المهجورة": خاطئ، 
        "تجاهل المكالمات القصيرة المجاوبة": خاطئ، 
        "accountCodeLabels": {}, 
        "عتبات الخاتم": [ 
            10, 
            20, 
            30, 
            40, 
            50, 
            60, 
            70, 
            80, 
            90, 
            100, 
            110, 
            120, 
            120
        ][
            10,
            20,
            30,
            40,
            50,
            60,
            70,
            80,
            90,
            100,
            110,
            120,
            120
        ]، 
        "الإيرادات المقدرة الواردة": 100.0، 
        "المكالمات الواردة في البيع": 5، 
        "الإيرادات المقدرة الصادرة": 100.0, 
        "مكالمات في الخصم الصادرة": 5, 
        "مدة مجموعة الفترة في الثانية": 10, 
        "timeZoneId": "أوروبا/لندن", 
        "رمز البلاد": "GB", 
        "locale": "en-GB", 
        "totalTrunks": 10, 
        "maxRows": 0
    }, 
    "الجهد": 210.17, 
    "استعلام المدة": 2076، 
    "إجمالي المدة": 2121, 
    "queryCount": 2053، 
    "rowLimitExceeded": خاطئ، 
    "totalCount": 922, 
    "البيانات": [ 
        { 
            "connId": "00000000-00000-0000-0000-000000000001", 
            "ابدأ": "2025-09-18T11:16:31", 
            "userName": "اختبر المستخدم 1", 
            "userNum": "101", 
            "CLI": "+11234567890", 
            "cliName": "", 
            "hgNum": "200", 
            "نوع النداء ": 2, 
            "callDir": 2, 
            "الخاتم": 1.0، 
            "المدة": 1.0, 
            "calledUserNum": "+19876543210", 
            "calledUserName": "غير معروف", 
            "callUserNum": "+11234567890", 
            "hgName": "طابور 200", 
            "docId": "00000000-0000-0000-0000-00000-00000000009" 
        }, 
        { 
            "connId": "000000000-00000-0000-00000-00000000002", 
            "البدء": "2025-09-18T11:16:13", 
            "userName": "اختبر المستخدم 1", 
            "userNum": "101", 
            "CLI": "+11234567890", 
            "cliName": "", 
            "نوع النداء ": 2, 
            "callDir": 3, 
            "جواب": 1, 
            "خاتم": 5.0, 
            "المدة": 6.0, 
            "calledUserNum": "+19876543210", 
            "callUserName": المستخدم الاختبار 1", 
            "callUserNum": "101", 
            "docId": "000000000-0000-0000-0000-000000000010" 
        }, 
        { 
            "connId": "00000000-0000-0000-0000-000000000003", 
            "ابدأ": "2025-01-03T16:44:40", 
            "userName": "Test User 2", 
            "userNum": "102", 
            "نوع النداء ": 1, 
            "callDir": 2, 
            "جواب": 1, 
            "الخاتم": 0.0, 
            "المدة": 498.0, 
            "calledUserNum": "00000000-0000-0000-0000-00000-00000000012", 
            "calledUserName": "اختبر المستخدم 2", 
            "docId": "00000000-00000-0000-0000-00000-00000000011" 
        }
    ][
        {
            "connId": "00000000-0000-0000-0000-000000000001",
            "start": "2025-09-18T11:16:31",
            "userName": "Test User 1",
            "userNum": "101",
            "cli": "+11234567890",
            "cliName": "",
            "hgNum": "200",
            "callType": 2,
            "callDir": 2,
            "ring": 1.0,
            "duration": 1.0,
            "calledUserNum": "+19876543210",
            "calledUserName": "Unknown",
            "callUserNum": "+11234567890",
            "hgName": "Queue 200",
            "docId": "00000000-0000-0000-0000-000000000009"
        },
        {
            "connId": "00000000-0000-0000-0000-000000000002",
            "start": "2025-09-18T11:16:13",
            "userName": "Test User 1",
            "userNum": "101",
            "cli": "+11234567890",
            "cliName": "",
            "callType": 2,
            "callDir": 3,
            "ans": 1,
            "ring": 5.0,
            "duration": 6.0,
            "calledUserNum": "+19876543210",
            "callUserName": Test User 1",
            "callUserNum": "101",
            "docId": "00000000-0000-0000-0000-000000000010"
        },
        {
            "connId": "00000000-0000-0000-0000-000000000003",
            "start": "2025-01-03T16:44:40",
            "userName": "Test User 2",
            "userNum": "102",
            "callType": 1,
            "callDir": 2,
            "ans": 1,
            "ring": 0.0,
            "duration": 498.0,
            "calledUserNum": "00000000-0000-0000-0000-000000000012",
            "calledUserName": "Test User 2",
            "docId": "00000000-0000-0000-0000-000000000011"
        }
    ]، 
    "الملخص": [ 
        { 
            "جب": 621، 
            "المرجع": 37, 
            "ضائع": 79، 
            "رينغ": 3318.0, 
            "المدة": 124315.0
        }
    ][
        {
            "ans": 621,
            "ref": 37,
            "lost": 79,
            "ring": 3318.0,
            "duration": 124315.0
        }
    ]، 
    "الحالة": 1, 
    "stateMessage": "اكتملت معالجة التقرير"، 
    "حد الصف": 1000000
}

الأخطاء #

غير مصرح به #

عندما لا يتم توفير الرمز أو غير صالح أو منتهية الصلاحية

 
HTTP/1.1 401 غير مصرح به

استبدال العنصر

Mon, 01 Jan 0001 00:00:00 +0000

استبدال العنصر #

يستبدل عنصر الدليل الموجود.

مثال #

سيقوم هذا الطلب بتحديث عنصر دليل موجود.

طلب #

 
ضع <https://api.na.myreports.cloud/api/v1.0/contactdirectories/00000000-0000-0000-0000-000000000000/items/00000000-0000-0000-0000-000000000123> HTTP/1.1
نوع المحتوى: application/json
القبول-الرسوم: صحيح
التفويض: حامل {TOKEN}
الاتصال: البقاء على قيد الحياة
{ 
    "الحقول": { 
        "العنوان": "السيد", 
        "الاسم الكامل": "CRM3a", 
        "اسم الشركة": "الشركة", 
        "مسمى الوظيفة": "مسمى الوظيفة", 
        "phone1": "+44XXXXXXXXXXXXX", 
        "البريد الإلكتروني": "عنوان البريد الإلكتروني", 
        "الحقل1": "الحقل1", 
        "الحقل2": "الحقل2", 
        "crmId": "00000000-00000-0000-0000-000000000001" 
    }
}

الرد #

 
تم إنشاء HTTP/1.1 201
نوع المحتوى: application/json; charset=utf-8
مدة المحتوى: xx
الموقع: <https://api.na.myreports.cloud/api/v1.0/contactdirectories/00000000-0000-0000-0000-000000000000/items/00000000-0000-0000-0000-000000000123> 
{ 
	"data": { 
        "المعرف": "00000000-0000-0000-0000-00000-000000000123", 
        "الحقول": { 
            "العنوان": "السيد", 
            "الاسم الكامل": "CRM3a", 
            "اسم الشركة": "الشركة", 
            "مسمى الوظيفة": "مسمى الوظيفة", 
            "phone1": "+44XXXXXXXXXXXXX", 
            "البريد الإلكتروني": "عنوان البريد الإلكتروني", 
            "الحقل1": "الحقل1", 
            "الحقل2": "الحقل2", 
            "crmId": "00000000-00000-0000-0000-000000000001" 
        }
    }, 
	"المكانة": "نجاح", 
	"الطابع الزمني": "2019-11-29T16:03:23.9251680Z" 
}

الأخطاء #

غير مصرح به #

عندما لا يتم توفير الرمز أو غير صالح أو منتهية الصلاحية

 
HTTP/1.1 401 غير مصرح به

الأحكام

Mon, 01 Jan 0001 00:00:00 +0000

الأحكام #

التصويبات هي فعليا نتائج استدعاء، وتستخدم لتقديم تفاصيل عن نجاح أو فشل كل نداء. تعمل التصويبات بطريقة مشابهة لعلامات النداء، لكنها منفذة. وهذا يعني أنه لكل قاعدة تصفية يتم إنشاؤها، هناك حاجة إلى مرشح مصاحب للتحكم في أي النداءات يجب أن تطبق عليها.

يمكن العثور على تفاصيل حول كيفية تكوين الترتيبات here.

التسجيل

Mon, 01 Jan 0001 00:00:00 +0000

التسجيل #

توفر ميزة Scoreing طريقة لتقييم المكالمات تلقائيا بناء على مجموعة متنوعة من المقاييس المتاحة. يمكن أن يكون ذلك مفيدا لمراقبة أداء الوكلاء، وضمان الامتثال لسياسات الشركة، وتحديد مجالات التحسين.

إنشاء بطاقة النتائج #

تحت قسم 'الذكاء المحادثي / التقييم' في إعدادات البوابة، يمكنك إضافة بطاقة نتائج جديدة أو تعديل بطاقات التقييم الموجودة. لإضافة بطاقة تقييم جديدة، انقر على زر '+ إضافة بطاقة النتائج' واملأ الإعدادات التالية:

التسجيلات

Mon, 01 Jan 0001 00:00:00 +0000

التسجيلات #

إذا تم إعداد بطاقات التقييم لمنظمتك، يتم تقييم المكالمات تلقائيا وفقا للمعايير التي حددتها. تظهر نتائج بطاقات التقييم في مكانين ضمن عرض المحادثة:

تبويب نظرة عامة — يعرض أداة الملخص النتيجة العامة والمقاييس الرئيسية بنظرة سريعة، مما يمنحك مؤشرا سريعا لجودة المكالمات.

Scorering tab — تفصيل تفصيلي يوضح كيف أدت النتيجة مقابل كل بطاقة تقييم، مع درجات فردية لكل معيار. يتيح لك ذلك مراجعة بالضبط أي جوانب من القرار حققت التوقعات وأين قد تكون هناك حاجة للتحسينات.

النمذجة حسب الجلسة/المقطع

Mon, 01 Jan 0001 00:00:00 +0000

النمذجة حسب الجلسة/المقطع #

تتكون كل مكالمة هاتفية من جلسة مكالمة واحدة وواحد أو أكثر من "مقاطع المكالمة"، حيث يتم نقل أو تحويل المكالمة بين مستخدمين/أجهزة مختلفة داخل منصة الاتصالات.

يمكن تكوين كل بلاطة تعرض بيانات تحليلات المكالمات على أحد وضعي النمذجة؛ 'نموذج حسب جلسة مكالمة' أو 'نموذج بشريحة مكالمة'.

جلسة الاتصال مقابل مقطع المكالمة #

النموذج حسب جلسة الاستدعاء (الافتراضية) #

افتراضيا، عند اختيار إحصائية لبلاطة الوقت الحقيقي ستكون 'نموذج بواسطة جلسة استدعاء'. هذا يعني أنه بغض النظر عن عدد المقاطع التي تحتوي على المكالمة (الزيارة في قائمة الانتظار، تفاعل المستخدمون معها)، سيتم احتسابها كمكالمة واحدة.

عرض المخطط

Mon, 01 Jan 0001 00:00:00 +0000

عرض المخطط #

عرض الرسم البياني هو امتداد لعرض المراسل. يوفر عرضا قائما على المخطط للتقرير المفتوح حاليا.

يمكن استخدام مفتاح العرض لتبديل التقرير بين عرض الشبكة أو عرض الرسم البياني:

مثال على مخطط في تقرير المكالمات حسب الطابور:

أدلة التواصل

Mon, 01 Jan 0001 00:00:00 +0000

أدلة التواصل #

~.Dimensions.~ يوفر ميزة قاعدة بيانات جهات الاتصال تتيح إضافة سجلات العملاء أو سجلات CRM بالإضافة. يمكن بعد ذلك استخدام هذه الاتصالات في جميع أنحاء الحل لتوفير الميزات التالية:

للحصول على معلومات حول كيفية تكوين دليل جهات الاتصال، يرجى الرجوع إلى قسم Settings.

التقارير #

تحفظ معلومات الاتصال بجانب معلومات المكالمات ويمكن استخدامها كمعلومات مكالمات أخرى عند تشغيل التقارير.

يمكن إضافة حقول جهات الاتصال إلى تقارير قائمة المكالمات لتوفير معلومات إضافية. تتوفر حقول جهات الاتصال أيضا في فلاتر للمساعدة عند البحث عن مكالمات محددة أو تحليل أنواع محددة من العملاء.

إنذارات البلاط

Mon, 01 Jan 0001 00:00:00 +0000

إنذارات البلاط #

توفر إنذارات البلاط طريقة لجذب الانتباه إلى جوانب من نظام الهاتف تعمل خارج المعايير المقبولة. يمكن أن يكون لكل بلاطة في النظام إنذار أو أكثر في الوقت الحقيقي مضبوطة.

لإضافة إنذار، انتقل إلى تبويب 'الإنذارات' أثناء تحرير البلاطة، ثم اضغط على زر 'إنذار جديد'. بعد تكوين خصائص الإنذار، تذكر حفظ البلاطة بالإضافة إلى الإنذار المضاف حديثا.

يمكن إضافة أكثر من إنذار واحد إلى البلاطة للتعامل مع سيناريوهات مختلفة.

عنصر التحديث

Mon, 01 Jan 0001 00:00:00 +0000

عنصر التحديث #

يقوم بتحديث مجموعة محددة من خصائص عنصر الدليل. يستخدم هذا تنسيق JSON Patch لأي تغييرات.

مثال #

سيضيف هذا الطلب حقل هاتف جديد إلى عنصر دليل موجود.

طلب #

 
التحديث <https://api.na.myreports.cloud/api/v1.0/contactdirectories/00000000-0000-0000-0000-000000000000/items/00000000-0000-0000-0000-000000000123> HTTP/1.1
نوع المحتوى: application/json
القبول-الرسوم: صحيح
التفويض: حامل {TOKEN}
الاتصال: البقاء على قيد الحياة
{ 
    "path": "/fields/phone2", 
    "OP": "add", 
    "قيمة": "+44YYYYYYYYYYYY" 
}

الرد #

 
تم إنشاء HTTP/1.1 201
نوع المحتوى: application/json; charset=utf-8
مدة المحتوى: xx
الموقع: <https://api.na.myreports.cloud/api/v1.0/contactdirectories/00000000-0000-0000-0000-000000000000/items/00000000-0000-0000-0000-000000000123> 
{ 
	"data": { 
        "المعرف": "00000000-0000-0000-0000-00000-000000000123", 
        "الحقول": { 
            "العنوان": "السيد", 
            "الاسم الكامل": "CRM3a", 
            "اسم الشركة": "الشركة", 
            "مسمى الوظيفة": "مسمى الوظيفة", 
            "phone1": "+44XXXXXXXXXXXXX", 
            "phone2": "+44YYYYYYYYYYY", 
            "البريد الإلكتروني": "عنوان البريد الإلكتروني", 
            "الحقل1": "الحقل1", 
            "الحقل2": "الحقل2", 
            "crmId": "00000000-00000-0000-0000-000000000001" 
        }
    }, 
	"المكانة": "نجاح", 
	"الطابع الزمني": "2019-11-29T16:03:23.9251680Z" 
}

الأخطاء #

غير مصرح به #

عندما لا يتم توفير الرمز أو غير صالح أو منتهية الصلاحية

 
HTTP/1.1 401 غير مصرح به

قوالب التقرير

Mon, 01 Jan 0001 00:00:00 +0000

قوالب التقرير #

يوفر النظام سلسلة من قوالب التقارير التي يمكن استخدامها لإنشاء وتشغيل التقارير. اختيار القالب يحدد السمات التالية للتقرير:

نوع بيانات المكالمة -> نوع بيانات المكالمة التي يتم الإبلاغ عنها، جلسة، مقطع أو اتصال
Fields -> ما هي الحقول المتاحة للمستخدم للاختيار
التجميع -> كيف يجب تجميع وتلخيص البيانات (إن وجدت). على سبيل المثال، عادة ما يكون هناك تجميع لقائمة سجلات المكالمات بدون تجميع، ويمكن عرض كل مكالمة وخصائصها المرتبطة بها. لكن إذا تم تجميع البيانات حسب رقم الهاتف، تصبح أعمدة تجميع متاحة مثل إجمالي المكالمات وإجمالي وقت الرنين وما إلى ذلك.

عند إنشاء تقرير جديد، يجب أولا اختيار قالب قبل اختيار الأعمدة. كل قالب يحتوي على مجموعة من الأعمدة الافتراضية التي ستكون مرئية تلقائيا، لكن يمكن للمستخدم إضافتها أو إزالتها. عند تحرير تقرير، إذا تم تغيير القالب، سيتم تغيير الأعمدة المختارة تلقائيا إلى الإعدادات الافتراضية للقالب.

مفاهيم المكالمات

Mon, 01 Jan 0001 00:00:00 +0000

مفاهيم المكالمات #

تنطبق المفاهيم التالية على تحليلات المكالمات ولها تأثير على كيفية تحليل بيانات النداء. من المهم فهم هذه المفاهيم للمساعدة في التكوين وضمان استغلال النظام بكامل إمكاناته.

المعجم #

يوضح الجدول التالي المصطلحات المستخدمة في سياق منصات الاتصالات والتحليلات.

الاسم	الوصف
الحساب	خادم اتصال/مثيل PBX
ACD	توزيع المكالمات التلقائي، طريقة لتوزيع المكالمات الواردة إلى الوكلاء
وكيل	مستخدم يمكنه تسجيل الدخول لاستقبال المكالمات من طوابير توفر ميزات ACD
اتصل	مكالمة هاتفية بين طرفين أو أكثر. يمكن أن تتكون المكالمة من عدة مقاطع
تدفق المكالمات	تدفقات المكالمات الموجودة على PBX ويمكن استخدامها لتوجيه المكالمات أو التفاعل معها لضمان وصولها إلى المكان الصحيح.
CLI	يتم عرض معرف المتصل الخارجي أو رقم الهاتف عند استقبال مكالمة هاتفية
الاتصال	يمكن أن يحتوي مقطع المكالمة على عدة اتصالات مع أجهزة أو خطوط مختلفة على منصة الاتصالات
الجهاز	جهاز يستخدم لإجراء أو استقبال المكالمات
DID	الاتصال الداخلي المباشر، وهو رقم هاتف يستخدم لجلب المكالمات الخارجية الواردة إلى منصة الاتصالات
المجموعة	مجموعة بسيطة يمكن تكوينها لتوصيل المكالمة إلى عدة أجهزة
إنتركوم (IC)	مكالمة داخلية بين جهازين على منصة الاتصالات
الحديقة	يمكن إجراء المكالمة في حالة أثناء انتظارها للمستخدم للرد. يمكن إيقاف المكالمات عند الأجهزة أو مواقع الوقوف
PSTN	شبكة الهاتف التحويلية العامة. شبكة مزودي خدمات الاتصالات لربط البنية التحتية الإقليمية والوطنية والدولية
قائمة الانتظار	قائمة انتظار متقدمة توفر ميزات ACD، حيث تقوم بقائمة انتظار المكالمات الواردة وتوزيعها على الوكلاء عندما تكون متاحة
الجزء	يمكن أن تتكون المكالمة من عدة مقاطع عند نقلها أو تفيض إلى أجهزة أو طابور مختلف على منصة الاتصالات
رقم الخدمة	يتم ملء رقم الخدمة برقم DID على المكالمات الواردة ومعرف المتصل الصادر للمكالمات الصادرة. يسمح هذا لتقرير واحد بإظهار استخدام رقم معين
الصندوق الخلفي	خط خارجي يستخدم لربط منصة الاتصالات بشبكة PSTN
المستخدم	مستخدم منصة الاتصالات. قد يكون لدى المستخدم جهاز أو أكثر على المنصة
اللف	الوقت المخصص للوكيل بعد مكالمة ACD التي يحتاجها لإكمال المهام المتعلقة بالمكالمة

أنواع المكالمات #

المكالمات الداخلية (الإنتركم) والخارجية #

يتم تخزين معلومات جميع المكالمات الهاتفية التي تحدث لأغراض الإبلاغ عن المكالمات. يشمل ذلك جميع المكالمات الخارجية (المكالمات التي تتضمن خط رئيسي) والمكالمات الداخلية (مكالمات الاتصال بين الأجهزة الداخلية للأعمال).

ملاحظات الإصدار المؤرشفة

Mon, 01 Jan 0001 00:00:00 +0000

ملاحظات الإصدار المؤرشفة #

إصدارات 2020 #

1.56.0 - 21 ديسمبر 2020 #

التقارير

توجيه المكالمات أصبح الآن فلتر على تقارير المكالمات حسب المستخدم.
أصبح بإمكان النمذجة الآن تحديد المكالمات إلى جهاز الفاكس.

ألواح الجدار

يقوم Wallboard بتحديث ديناميكي عند تغييرات التكوين في متصفح آخر.
تم حل المشكلة حيث قد تسبب تحديثات الإعدادات أرقام وكلاء غير متسقة.
يتم تحديث معلومات مسار المسار الآن عند وصول المكالمة إلى مستخدم، وليس فقط عند نهاية المكالمة.

1.55.0 - 1 ديسمبر 2020 #

دعم التعريب في المملكة المتحدة وكذلك الولايات المتحدة الافتراضية
إصلاح إحصائية المكالمة الفائضة عند الفائض إلى جهاز خارجي (التذكرة #44270)

FireTV (23 نوفمبر 1.0.20325.3)

ملاحظات الإصدار المؤرشفة

Mon, 01 Jan 0001 00:00:00 +0000

ملاحظات الإصدار المؤرشفة #

إصدارات 2021 #

1.72.0 - 7 ديسمبر 2021 #

~.UcClient.~ سطح المكتب

ملفات الحضور - يمكن الآن تجاوز ملفات تعريف > للمستخدمين الذين يمنحون التحكم في DND، وإعادة التوجيه، وتوجيه المكالمات الشخصية

~.UcClient.~ الجوال

Android -> إصدار النسخة الأولية Android الإصدار
الوصول إلى البريد الصوتي - > يمكن للمستخدمين رؤية كمية البريد الصوتي والاتصال بها لتشغيلها
اختيار ملف الحضور - > يمكن للمستخدمين الآن التحكم في وجودهم عبر تطبيق الهاتف المحمول

1.71.0 - 16 نوفمبر 2021 #

~.UcClient.~ سطح المكتب

ملاحظات الإصدار المؤرشفة

Mon, 01 Jan 0001 00:00:00 +0000

ملاحظات الإصدار المؤرشفة #

إصدارات 2022 #

1.81.0 - 8 نوفمبر 2022 #

التقارير

الميزات

السماح بتكوين فترة مدة الحلقة لتقرير 'المكالمات حسب وقت الرنين'

الإصلاحات

تقارير وسم المكالمات لم تعمل ضمن جدول زمني (التذكرة #49817)

~.UcClient.~ العملاء (سطح المكتب/الجوال/إدارة علاقات علاقات)

الميزات

لن تظهر المكالمات الجماعية بعد الآن كفائتة إذا تم الرد عليها في موقع آخر

الإصلاحات

تم حل مشكلة تسجيل خروج العملاء بشكل متقطع (التذكرة #49724)

~.UcClient.~ سطح المكتب

ملاحظات الإصدار المؤرشفة

Mon, 01 Jan 0001 00:00:00 +0000

ملاحظات الإصدار المؤرشفة #

إصدارات 2023 #

1.89.0 - 12 ديسمبر 2023 #

Features

المنطقة	الوصف
بوابة العملاء	تحسين التصفية - إضافة قوائم اختيار للمستخدمين والمجموعات وغيرها تحديث التوطين - الفرنسية والإسبانية
لوحة المعلومات	انقر عبر الدعم من البلاطات إلى التقارير التحكم في الحالة الخارجية، دعم المشرف للمستخدمين غير PBX يتطلب التحكم في وكيل المشرف الآن دور 'مراقبة وكيل المشرف' الجديد الإنذارات - دعم إشعارات المتصفح الأصلي إحصائيات المكالمات النشطة ومجموعات المستخدمين الأساسية متاحة الآن على شبكات المستخدم/الوكيل
التقارير	زاد عدد عتبات مدة الحلقة من 6 إلى 12 CRM تظهر بيانات الوسوم المرتبطة الآن كروابط في عرض جلسة الاستدعاء
~.UcClient.~ سطح المكتب	الدعم لتمكين/تعطيل انتظار المكالمة خيار ظهور الشاشة للملفات التنفيذية بالإضافة إلى الروابط
~.UcClient.~ الجوال	الدعم لتمكين/تعطيل انتظار المكالمة رؤية دليل جهات الاتصال دون البحث
بوابة الموزعين	3CX تمت إضافة دعم تشغيل تسجيل المكالمات

Fixes

ملاحظات الإصدار المؤرشفة

Mon, 01 Jan 0001 00:00:00 +0000

ملاحظات الإصدار المؤرشفة #

إصدارات 2024 #

1.96.0 - 26 نوفمبر 2024 #

Features

المنطقة	الوصف
البوابة	ميزة جديدة 'Dispositions'
التقارير	علامات الاتصال - وسم ما بعد المكالمة متاح الآن علامات الاستدعاء - تعطيل نسخة الوسم متاحة الآن
~.UcClient.~ العملاء	رسائل ترحيب جديدة لكل نوع عميل
~.UcClient.~ النسخة الإلكترونية	دعم ميزة جديدة 'Dispositions'

Fixes

المنطقة	الوصف
لوحة تحكم / لوحة جدارية	إصلاح الشبكات لإعدادات تقارير مساحة العمل (#53128) إصلاح شبكة المكالمات المفقودة غير المرتجعة (#52848)
المنصة	~.pbx.kazoo.name.~ - ACDC، أضف السبب عند الدخول في حالة الإيقاف المؤقت بدون سبب ~.pbx.kazoo.name.~ - ACDC، دعم إلغاء الخاتمة (#52916) ~.pbx.kazoo.name.~ - زيادة المحاولات وفترة التراجع عند استلام 429 من Crossbar (#53105) ~.pbx.kazoo.name.~ - تحسين مراقبة الأحداث ل Kazoo التي لا تولد أحداث web-socket 3CX - التعامل مع استبدال مفتاح الترخيص.
التقارير	النقر من trunk to-trunk كان يطبق الفلتر الخطأ. 'حفظ باسم' إصلاح خيارات الرسم البياني يدعم وسم الاستدعاء البولياني الآن نعم/لا تصحيح لمشغل المرشح 'لا يبدأ ب' (#52998) تم إصلاح النقر في قالب تصفية قالب 'مكالمات حسب اليوم' (#51986) إصلاح أعلام المكالمات المهجورة (#53038)
~.UcClient.~ CRM	غير قادر على تسجيل الدخول إلى Freshdesk (#53017)
~.UcClient.~ سطح المكتب	البحث المكون من ثلاثة أرقام يبدأ ب 0 لا يكتمل (#52818) تحديد المؤشر والقرص لا يعملان (#53011) افشل في إجراء مكالمة باستخدام وضع CTI وضع (#53035) استلم الدعم من Dashboard (#53030) SIP التسجيل لا يتم تجديده مع أحدث Kazoo Freeswitch النسخة (#53052)
~.UcClient.~ الجوال	إشعارات المكالمات الفائتة لا يتم تهيئتها بشكل صحيح في دول غير المملكة المتحدة
~.UcClient.~ النسخة الإلكترونية	الأجهزة الصوتية المحددة لم تستعاد عند فتح العميل الاتصال من جهات الاتصال أو صندوق الاتصال لا يحدد عملية نقل إصلاح طلب رموز الميزات (#53031) الأدلة الفارغة تتسبب في توقف البحث في المجلدات (#52817) استلم الدعم من Dashboard (#53030)

1.95.0 - 24 سبتمبر 2024 #

Features

~.UcClient.~ العملاء

Mon, 01 Jan 0001 00:00:00 +0000

~.UcClient.~ العملاء #

~.UcClient.~ يوفر العملاء للمستخدمين إمكانية التحكم في هواتفهم، بما في ذلك الوصول إلى سجل المكالمات، البريد الصوتي، جهات الاتصال، وميزات الهاتف البرمجي المتاحة.

أنواع العملاء #

يوضح الجدول أدناه ~.UcClient.~ العملاء المتاحين، وصف موجز ورابط لتوثيق العميل المخصص:

Enums / Constants

Mon, 01 Jan 0001 00:00:00 +0000

Enums / Constants #

The tables below show enums used for specific fields in within ~.Dimensions.~.

Agent State #

Enum	Value
0	Unknown
1	LoggedOff
2	LoggedOn
3	Ready
4	BusyAcdCall
5	Wrapup
6	Away
7	BusyNonAcdCall
8	BusyAwayCall

Call Direction #

Enum	Value
0	Unknown
1	Internal
2	Incoming
3	Outgoing
4	Both

Call Type #

Enum	Value
0	Unknown
1	Internal
2	External

End Cause #

Enum	Value
0	Unknown
1	ACDBusy
2	ACDForward
3	ACDSaturated
4	Activation
5	ActiveParticipation
6	AlertTimeExpired
7	Alternate
8	AutoWork
9	Babble
10	BadAttribute
11	BadGrammar
12	BadVoice
13	BadURI
14	Blocked
15	Busy
16	BusyOverflow
17	CalendarOverflow
18	CallBack
19	CallCancelled
20	CallForward
21	CallForwardBusy
22	CallForwardImmediate
23	CallForwardNoAnswer
24	CallInterception
25	CallInterceptionBusy
26	CallInterceptionForwarded
27	CallInterceptionNoAnswer
28	CallInterceptionResourcesNotAvailable
29	CallNotAnswered
30	CallPickup
31	CampOn
32	CampOnTrunks
33	CapacityOverflow
34	CharacterCountReached
35	Conference
36	Consultation
37	DestinationDetected
38	DestinationNotObtainable
39	DestinationOutofOrder
40	Distributed
41	DistributionDelay
42	DoNotDisturb
43	DTMFDigitDetected
44	DuplicateDTMF
45	DurationExceeded
46	EarlyStop
47	EmptyQueue
48	EndofMessageDetected
49	EnteringDistribution
50	ForcedPause
51	ForcedTransition
52	IncompatibleDestination
53	InterdigitTimeout
54	Intrude
55	InvalidAccountCode
56	InvalidConnection
57	InvalidConnectionState
58	InvalidNumberFormat
59	JoinCall
60	KeyOperation
61	KeyOperationInUse
62	LawfulInterception
63	Lockout
64	Maintenance
65	MakeCall
66	MakeConnection
67	MakePredictiveCall
68	MaxTimeout
69	MessageDurationExceeded
70	MessageSizeExceeded
71	MultipleAlerting
72	MultipleQueuing
73	NetworkCongestion
74	NetworkDialling
75	NetworkNotObtainable
76	NetworkOutofOrder
77	NetworkSignal
78	NewCall
79	NextMessage
80	NoAudioSaved
81	NoAvailableAgents
82	NoQueue
83	Normal
84	NormalClearing
85	NoRule
86	NoSpeechDetected
87	NotAvailableBearerService
88	NotSupportedBearerService
89	NumberChanged
90	NumberUnallocated
91	OutOfGrammar
92	Overflow
93	Override
94	Park
95	PathReplacement
96	QueueCleared
97	QueueTimeOverflow
98	Recall
99	RecallBusy
100	RecallForwarded
101	RecallNoAnswer
102	RecallResourcesNotAvailable
103	Redirected
104	RemainsinQueue
105	ReorderTone
106	Reserved
107	ResourcesNotAvailable
108	SelectedTrunkBusy
109	SilentParticipation
110	SingleStepConference
111	SingleStepTransfer
112	SpeechDetected
113	Suspend
114	SwitchingFunctionTerminated
115	TerminationCharacterReceived
116	Timeout
117	Transfer
118	TrunksBusy
119	UnauthorizedBearerService
120	UnknownOverflow
1000	Answered
1001	HoldIndividual
1002	HoldSystem
1003	HoldForTransfer
1004	HoldForConference
1005	Recording
1006	Stolen
1007	Voicemail
1008	StartupCall
1009	Monitor
1010	WhisperCoach
1011	BargeIn
1012	NoDevice
1013	ParkRetrieved
1014	MoveCall
1015	UserOverflow
1016	Failed

Number Type #

Enum	Value
0	None
1	Local
2	National
3	International
4	Operator
5	Regional
6	Mobile
7	Services
8	Free
9	DirectoryService
10	PremiumRate
11	Emergency
12	Unknown

PBX Type #

Enum	Value
1	MockPbx
2	Mitel250
3	Telepo
4	Kazoo
5	ThreeCx
6	Teams
7	KazooCdr
8	Horizon
9	IntermediaExtend
10	Wildix
11	Synthflow
12	Puzzel
13	Vanilla
14	EightByEight

Microsoft Power BI Integration (معاينة)

Mon, 01 Jan 0001 00:00:00 +0000

Microsoft Power BI Integration (معاينة) #

يمكن الوصول إلى مخرجات التقارير مباشرة عبر Microsoft Power BI باستخدام REST API. هذا يسمح بدمج تقارير الاتصالات مع مصادر بيانات أخرى باستخدام منصة Power BI.

المرشحات

Mon, 01 Jan 0001 00:00:00 +0000

المرشحات #

يستخدم التصفية في جميع أنحاء النظام لتمكين المستخدمين من العثور على مكالمات محددة أو مجموعات من المكالمات. يخزن النظام أنواعا مختلفة من المعلومات عن كل مكالمة يمكن استخدامها لتحديدها. يمكن بعد ذلك استخدام هذه المعلومات في فلاتر محفوظة وسريعة لضمان عرض التقارير واللوحات الجدارية البيانات المطلوبة.

يمكن تعديل/إنشاء الفلاتر في قسم الفلاتر على الموقع. لإنشاء فلتر جديد، انقر على زر 'إنشاء فلتر' في أعلى يمين الشاشة. لتحرير فلتر موجود، انقر على رابط 'تحرير' بجانب الفلتر.

حذف CRM item

Mon, 01 Jan 0001 00:00:00 +0000

حذف CRM item #

يحذف عنصرا موجودا من دليل.

طلب #

مثال #

هذا الطلب سيحذف العنصر المحدد داخل الدليل.

طلب #

 
حذف <https://api.na.myreports.cloud/api/v1.0/contactdirectories/00000000-0000-0000-0000-000000000000/crmitems/00000000-0000-0000-0000-000000000001> HTTP/1.1
التفويض: حامل {TOKEN}

الرد #

 
HTTP/1.1 200 OK
نوع المحتوى: application/json; charset=utf-8
مدة المحتوى: xx
{  
	"data": { 
        "المعرف": "00000000-0000-0000-0000-00000-000000000123", 
        "الحقول": { 
            "العنوان": "السيد", 
            "الاسم الكامل": "CRM3a", 
            "اسم الشركة": "الشركة", 
            "مسمى الوظيفة": "مسمى الوظيفة", 
            "phone1": "+44XXXXXXXXXXXXX", 
            "البريد الإلكتروني": "عنوان البريد الإلكتروني", 
            "الحقل1": "الحقل1", 
            "الحقل2": "الحقل2", 
            "crmId": "00000000-00000-0000-0000-000000000001" 
        }
    }, 
	"المكانة": "نجاح", 
	"الطابع الزمني": "2019-01-01T10:00:00.2890319Z" 
}

الأخطاء #

غير مصرح به #

عندما لا يتم توفير الرمز أو غير صالح أو منتهية الصلاحية

 
HTTP/1.1 401 غير مصرح به

حذف عنصر

Mon, 01 Jan 0001 00:00:00 +0000

حذف عنصر #

يحذف عنصرا موجودا من دليل.

طلب #

مثال #

هذا الطلب سيحذف العنصر المحدد داخل الدليل.

طلب #

 
حذف <https://api.na.myreports.cloud/api/v1.0/contactdirectories/00000000-0000-0000-0000-000000000000/items/00000000-0000-0000-0000-000000000123> HTTP/1.1
التفويض: حامل {TOKEN}

الرد #

 
HTTP/1.1 200 OK
نوع المحتوى: application/json; charset=utf-8
مدة المحتوى: xx
{  
	"data": { 
        "المعرف": "00000000-0000-0000-0000-00000-000000000123", 
        "الحقول": { 
            "العنوان": "السيد", 
            "الاسم الكامل": "CRM3a", 
            "اسم الشركة": "الشركة", 
            "مسمى الوظيفة": "مسمى الوظيفة", 
            "phone1": "+44XXXXXXXXXXXXX", 
            "البريد الإلكتروني": "عنوان البريد الإلكتروني", 
            "الحقل1": "الحقل1", 
            "الحقل2": "الحقل2", 
            "crmId": "00000000-00000-0000-0000-000000000001" 
        }
    }, 
	"المكانة": "نجاح", 
	"الطابع الزمني": "2019-01-01T10:00:00.2890319Z" 
}

الأخطاء #

غير مصرح به #

عندما لا يتم توفير الرمز أو غير صالح أو منتهية الصلاحية

 
HTTP/1.1 401 غير مصرح به

علامات الاتصال

Mon, 01 Jan 0001 00:00:00 +0000

علامات الاتصال #

وسم المكالمات هو ميزة مرنة صممت للسماح بإضافة معلومات مخصصة إلى سجلات المكالمات، مما يمنحها سياقا خارج منصة الاتصالات ويحسن تقارير المكالمات.

يوفر هذا القسم معلومات حول خيارات تكوين علامات النداء. للحصول على معلومات حول كيفية استخدام علامات النداء، يرجى الرجوع إلى here.

إنشاء علامات الاتصال #

يمكن إدارة علامات المكالمات من منطقة 'الإعدادات' في البوابة. أي مستخدم لديه إذن 'إدارة إعدادات العملاء' يمكنه إضافة أو تعديل العلامات.

لوحة التحكم الشخصية

Mon, 01 Jan 0001 00:00:00 +0000

لوحة التحكم الشخصية #

لوحة التحكم الشخصية هي نسخة مختصرة من لوحة تحكم كاملة مصممة لاستخدامها من قبل المستخدمين الأفراد. توفر تفاصيل عن أداء المستخدم الخاص وتسمح له بتتبع تقدمه مقابل مؤشرات الأداء الرئيسية.

يمكن تكوين عرض أو أكثر من لوحات التحكم الشخصية داخل مساحة العمل، مما يسمح للمستخدمين المختلفين بالوصول إلى تكوينات مختلفة إذا لزم الأمر.

إذا كان لديك إذن لإدارتها، سترى خيار لوحات المعلومات الشخصية داخل قائمة مساحة العمل مع لوحات المعلومات والفلاتر وغيرها.

الأحكام

Mon, 01 Jan 0001 00:00:00 +0000

الأحكام #

التوزيع هو ميزة مصممة تتطلب أن يتم إعطاء أنواع معينة من المكالمات نتائج المكالمات. يمكن بعد ذلك الإبلاغ عن هذه 'Dispositions' (أو عدم وجودها) من خلال ميزات التقارير ولوحة المعلومات/لوحة الجدار.

يوفر هذا القسم معلومات حول كيفية عمل الترتيبات وكيفية تكوينها.

كيف تعمل الترتيبات #

تعمل الترتيبات بطريقة مشابهة لقوائم علامات الاستدعاء، ولكن بدلا من أن تكون اختيارية، فهي مطلوبة. كل حالة تصرف يتم إنشاؤها تتطلب توفير مرشح. أي نداء يطابق المرشح يتطلب التصفية.

الجداول الزمنية

Mon, 01 Jan 0001 00:00:00 +0000

الجداول الزمنية #

توفر الجداول الزمنية طريقة سهلة للمستخدمين للوصول إلى البيانات عند الحاجة، دون الحاجة لتسجيل الدخول وتشغيل التقارير يدويا.
يمكن لكل جدول يتم إنشاؤه تشغيل عدة تقارير، كل منها له نطاق زمني وخيارات تصفية مختلفة. عند تشغيل الجدول، ترسل روابط التقارير إلى المستخدمين المحددين، مما يسمح لهم بعرض المخرجات دون الحاجة للانتظار لتشغيل التقارير.

إدارة الجداول #

لكل مساحة عمل منطقة 'جداول' مخصصة توفر قائمة بجميع الجداول التي تم إنشاؤها. من خلال هذه الواجهة، يمكن إنشاء الجداول وتعديلها وحذفها. كل جدول يحتوي على صفحات الخصائص التالية التي تحتاج إلى إعداد:

لوحة جدارية ل Amazon FireTV

Mon, 01 Jan 0001 00:00:00 +0000

لوحة جدارية ل Amazon FireTV #

لوحة الجدار ل Amazon FireTV هو تطبيق مصمم لعرض اللوحات الجدارية على شاشة تلفزيون كبيرة. تم تصميم التطبيق ليكون سهل التكوين والصيانة.

لكي يعمل، يجب ربط التطبيق بحساب مستخدم. بمجرد الربط، يمكن للتطبيق عرض أي لوحة جدار من أي مساحة عمل يمكن للمستخدم المرتبط الوصول إليها.

FireTV إعداد لوحة الجدارين #

يوضح القسم التالي كيفية إعداد تطبيق Wallboard ل Amazon Fire TV. لإكمال هذه الخطوات، تأكد من أن لديك ما يلي:

مساحات العمل

Mon, 01 Jan 0001 00:00:00 +0000

مساحات العمل #

يوفر هذا القسم الوصول لإدارة مساحات العمل المختلفة التي تم إنشاؤها للمستخدمين. توفر مساحات العمل بيئات للمستخدمين لإنشاء ومشاركة التقارير مع مستخدمين آخرين للنظام.

للحصول على معلومات حول الميزات المحددة، يرجى الرجوع إلى قسم Workspaces في الوثائق.

أنواع المنصات

Mon, 01 Jan 0001 00:00:00 +0000

أنواع المنصات #

تسلط مصفوفة الميزات أدناه الضوء على الفروقات في الميزات المتاحة على كل نوع منصة ~.Dimensions.~ تدعم:

النوع	بيانات Live Call	تسجيل المكالمة التشغيل	قيود التقارير	المستخدم Interaction
~.pbx.kazoo.name.~	✔	✔	لا توجد قيود	جميع التفاعلات مدعومة
3CX	✔	✔	لا يوجد انتظار الوقت الإبلاغ لا يوجد Voicemail الإبلاغ	لا دعم Steal
Microsoft Teams	✘	✔	لا يوجد تقارير Ring/Hold Time لا يوجد تقارير Transfer لا يوجد Voicemail الإبلاغ	لا توجد تفاعلات مدعومة

تسجيل المكالمات

Mon, 01 Jan 0001 00:00:00 +0000

تسجيل المكالمات #

إذا تم تفعيله ضد حسابك وحصل المستخدم على الإذن الصحيح، فإن ~.Dimensions.~ يوفر الوصول إلى مكالمات الهاتف التشغيلية مباشرة من التقارير.

يتوفر الوصول إلى تسجيلات المكالمات من خلال طريقتين:

Conversations -> منطقة مخصصة للوصول إلى تسجيلات المكالمات وبيانات الذكاء المحادثي.
جلسة المكالمة -> من خلال النقر على عرض جلسة المكالمة من أي تقرير قائمة مكالمات، يمكنك الوصول إلى تسجيلات تلك المكالمة المحددة.

أي المكالمات يتم تسجيلها؟ #

يتم التحكم في متى وكيفية تسجيل المكالمات على منصة الاتصالات. يرجى الرجوع إلى مسؤول النظام لمزيد من المعلومات.

تسجيل تشغيل من تقرير #

لتشغيل مكالمة، ما عليك سوى تشغيل تقرير قائمة المكالمات واستخدام الفلتر المحفوظ أو السريع لتحديد المكالمة المحددة التي يجب إعادة تشغيلها.